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Reviews of Leonardo Hotel Milan City Center

4 out of 5
Leonardo Hotel Milan City Center
Via Messina 10, Milan, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 329 out of 780 reviews" "
Rating 8 - Good. 318 out of 780 reviews" "
Rating 6 - Okay. 88 out of 780 reviews" "
Rating 4 - Poor. 28 out of 780 reviews" "
Rating 2 - Terrible. 17 out of 780 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Feb 2024
Response from MC- Hotel Manager on 1 Mar 2024
Dear Lauren,It's wonderful to read your concise yet heartening review. It seems you had a pleasant experience at Hotel Leonardo Milan City Center. We strive to deliver an enjoyable and comfortable stay for all our guests and your feedback suggests we're heading in the right direction. Please do visit us again soon. Warm Regards.

10/10 Excellent

shijie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MC- Hotel Manager on 1 Mar 2024
Dear Shije,thanks for your nice review after your stay with us. We are glad to know that you spent a nice time with usSee you next time!

8/10 Good

steven

Travelled with partner
We had a great jr suite on the first floor … room was great but very noisy… right above delivery drop off and early starts. Staff was great… recommend just get a higher floor room
Stayed 4 nights in Nov 2023

6/10 Okay

Pamela

Business traveller
Liked: Cleanliness, room comfort
Okay
The receptionist was very helpful. The room was fine but food from the restaurant was terrible.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business.
I stay in many hotels on business but this one excelled. It's a lot cheaper than other hotels in the area but don't let that put you off. It's 4 star and the staff are super helpful. Located right on the edge of Chinatown and a short walk to the subway.
Stayed 2 nights in Oct 2023
Response from MC- Hotel Manager on 31 Oct 2023
Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Grazie mille! :)

10/10 Excellent

Chellsie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was much better than expected
Hotel was much better than expected. Easy to find with transport links nearby. Staff were friendly and helpful. Room was spacious, clean and comfy. Decor a little dated but did not affect our stay. We were able to leave our luggage in the hotel hours before we could actually check in, which was really helpful. We booked a suite for 3 people and glad we did as was perfect size, anything else would of been too small. Ate in the hotel one morning and breakfast was adequate (basic continental for 12 Euro per person). Lift up to rooms felt a little unsafe, but did not see option for stairs. Lots of natural light in the room and had air-con. Wish there were more pillows and drinking facilities (coffee sachets, cups, bottles of water) in the room. Would recommend and stay again for an easy trip to Milan
Stayed 3 nights in Aug 2023

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival to our room we found someone had already been in the room and drank a bottle of water. They also used the slippers and made a cup of coffee on the end table leaving a mess of sugar and coffee behind. The bathroom floor had what looked like splattered blood droplets on it. Generally needs updated. Shower was terrible. Couch heavily stained. Air conditioning not great. Noise from outside easily penetrated into room. Overall dissatisfaction.
Stayed 1 night in Jun 2023

6/10 Okay

Julie, Prague

Travelled with partner
Disliked: Property conditions & facilities
Check-in around 5-10 min. Be prepared to pay city tax additionally (5 euro per person per night). We had a room on the first floor. Room and hotel definitely needs refurbishment. We didn’t buy the breakfast because in the area are many places where you can have breakfast for cheaper price. Hotel is located in good area surrounded by Chinese shops and restaurants, like a Chinatown :)
Stayed 3 nights in May 2023

10/10 Excellent

Idalmis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Michelle - Front office Agent on 4 Jun 2023
Dear Guest,Thank you for this wonderful review shared with us!We are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated your room and its amenities.Looking forward to welcoming you back at your next visit in Milan.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large and comfortable room, and the location is ideal for exploring Milan, as it is close to Centrale train station and tram and Metro stops are nearby too. Metro line to San Siro stadium is just a few minutes away, making it a good choice for football fans, and Chinatown is a busy, exciting part of the city.
Stayed 1 night in Apr 2023
Response from Michelle - Front office Agent on 4 Jun 2023
Dear Guest,Thank you for this wonderful review shared with us!We are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated your room and its amenities.Looking forward to welcoming you back at your next visit in Milan.Sincerely,

10/10 Excellent

Phillip

Liked: Staff & service, amenities, property conditions & facilities
The Leonardo Hotel was lovely. The staff was incredibly accommodating and helpful and helped me find places to go and things to see and do that were in the area to make my stay memorable.
Stayed 2 nights in Apr 2023
Response from Michelle - Front office Agent on 4 Jun 2023
Dear Guest, thank you for taking the time to share your impressions with regard to your recent stay at Leonardo Hotel Milan City Center . We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,

4/10 Poor

Ruslan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The clearness of the rooms was terrible. We booked three rooms and each one wasn't cleaned well especially sofa bed. The shower didn't work well and the water pressure was weak.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Stayed 1 night in Jan 2023
Response from Francesca - Leonardo Hotel on 4 Mar 2023
Dear David,we want to thank you for sharing your valuable feedback about your recent stay in our hotel. We are pleased to know that your experience with us was so satisfying and remarkable!Come back as soon as possible dear!Best regards,Francesca - Leonardo Hotel

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Erik - Front Office Manager on 3 Jan 2023
Dear David,Thank you so much for the perfect rating!We are very pleased to hear that you had an exceptional experience with us.We look forward with the pleasure of welcoming you back soon!Warmest regardsErik - Front Office Manager

8/10 Good

Laura

Stayed 2 nights in Nov 2022
Response from Erik - Front Office Manager on 2 Dec 2022
Dear Laura,Thanks for the nice review!We are so glad that you chose to stay with us and you had such a good experience :)We look forward to hosting you again.Best regardsErik - Front Office Manager

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for work but can be noisy from streets
Stayed 2 nights in Nov 2022
Response from Erik - Front Office Manager on 19 Nov 2022
Dear Sharon,Thanks for the lovely review!It’s wonderful to know that you had such an excellent stay with us :)We look forward to hosting you again soon for another amazing experience!Warmest regardsErik - Front Office Manager

6/10 Okay

Rachel

Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was super nice and overall the property was nice. There was a cute bar lounge area. My issue was mainly with the location. Not near anything. It’s completely in the heart of Chinatown and it’s really desolate and not a place you want to walk around at night. It’s a pretty far walk to get to any of the central locations (or an expensive cab). If the hotel was situated in a better location, I would’ve liked it better but I felt it was pricey for what I got.
Stayed 4 nights in Oct 2022
Response from Erik - Front Office Manager on 19 Nov 2022
Dear Rachel,Thank you for the 3/5 rating.It’s great your time with us was so pleasant!We strive for excellence, so we look forward to hosting you again soon for an even better experience.Best regardsErik - Front Office Manager

8/10 Good

Rayshma

Travelled with group
Liked: Property conditions & facilities
A good hotel, however bear in mind it’s a distance from the centre of Milan, 30 minute walk or 20 min train
Stayed 3 nights in Oct 2022
Response from Erik - Front Office Manager on 19 Nov 2022
Dear Rayshma,Thank you for the feedback and for the amazing score :)We look forward with the pleasure of welcoming you back soon!Best regards,Erik - Front Office Manager

8/10 Good

Lisa

Stayed 1 night in Sep 2022
Response from Erik - Front Office Manager on 19 Nov 2022
Dear Lisa,Thanks for the nice review!We are so glad that you chose to stay with us and you had such a good experience :)We look forward to hosting you again.Best regardsErik - Front Office Manager

10/10 Excellent

Jessica

Stayed 2 nights in Sep 2022
Response from Erik - Front Office Manager on 17 Sept 2022
Dear Jessica,Thanks for the great review!We are delighted to hear that you had such an exceptional experience with us!We’d love to host you again soon for another memorable stay :)Best regardsErik - Front Office Manager

10/10 Excellent

Edwin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location and convenience. Well appointed rooms.
Stayed 3 nights in Jul 2022
Response from Erik - Front Office Manager on 17 Jul 2022
Dear Edwin, Thanks for the lovely review! It’s wonderful to know that you had such an excellent stay with us :) We look forward to hosting you again soon for another amazing experience! Warmest regards Erik - Front Office Manager

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent. The hotel is located in the Quartiere Chinese district and we found that restaurants of interest to us were not within walking distance from the hotel. We did not enjoy the location of the hotel and the area surrounding the hotel.
Stayed 1 night in Jun 2022
Response from Erik Front Office Manager on 17 Jul 2022
Dear Darryl, Thank you for your review. We are thankful for your feedback and glad to learn you found our location convenient. It was also such a pleasure reading your kind words about our staff and the excellent service they provided at the front desk. We will surely share your feedback with all the staff. Thank you again for your review. :) We hope to welcome you back soon. Best regards, Erik Front Office Manager

8/10 Good

Ho Sun

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Friendly and cleaned up but not hygienic place
The Hotel is in the middle of the China Town which is not bad and in the near of the hotel is a tram station, so you can easily take that to go the city if you do not want to walk even if it is a short and nice trail to the city through a park. Most of the staffs were friendly. The room was ok, not to say "too old". It might have been cleaned up but you could tell that the building is old, so the sofa looked like it belonged to the grand-grand-grand-grandmother with its stains and the same with the curtain and the room smelled a bit of smoke if someone smoked in the room many years ago which also means that they never changed the curtain. The bed sheets also contained stains (black). I am sure that they washed it and the stain was not removable but in this case for 4 stars-hotel they could have changed the bedsheet instead of keep using it. I do not know if it is common not to be able to open the window but if they just do not clean everything but keep things also hygienic, I would book the place again.
Stayed 3 nights in Jun 2022
Response from Erik - Front Office Manager on 2 Jul 2022
Dear Ho Sun, Thank you for taking time to share your feedback. While we are pleased to learn your interactions with our staff have been so positive and you found the location convenient, we are disappointed to read of the shortcomings you experienced during your stay regarding the room cleaning. Such service does not align with the high standards we are known for, and it will be addressed immediately. We can’t wait to see you again soon! Best regards, Erik - Front Office Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Erik - Front Office Manager on 3 Jul 2022
Dear John, Thank you so much for the perfect rating! We are very pleased to hear that you had an exceptional experience with us. We look forward with the pleasure of welcoming you back soon! Warmest regards Erik - Front Office Manager

2/10 Terrible

Sven

Stayed 3 nights in May 2022
Response from Erik - Front Office Manager on 29 May 2022
Dear Sven, Thanks for sharing your review with us! We are sorry to hear we didn’t completely satisfy your expectations. If you like, you can send us more details about your experience by email, we are always looking to improve our service and rest assured that we will take them into account. We hope to have the chance of changing your impression if you would give us another chance. Regards, Erik - Front Office Manager

8/10 Good

Diego, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the fact that we were not that close to the center of the city but rather close to Chinatown and the Milano Garibaldi train station. I used the scooters to move around the city but the tram was also around the corner and taxi service was accesible within a couple of minutes of requesting. Restaurant inside was great and my family enjoyed our afternoons having coffee in the patio. My only feedback is that we were not informed that A/C could not be used in the property during that time so nights were significantly warmer than expected which was sort of an inconvenience. Other than that really enjoyed the place.
Stayed 6 nights in Apr 2022
Response from Erik - Front Office Manager on 29 May 2022
Dear Diego, Thanks for the nice review! We are so glad that you chose to stay with us and you had such a good experience :) We will certainly pass your comments along to the appropriate departments, so that we can double check it all and improve our service. We look forward to hosting you again. Best regards Erik - Front Office Manager

10/10 Excellent

xinye

Stayed 2 nights in Apr 2022
Response from Erik - Front Office Manager on 1 May 2022
Dear Xinye, Thanks for the great review! We are delighted to hear that you had such an exceptional experience with us! We’d love to host you again soon for another memorable stay :) Best regards Erik - Front Office Manager

8/10 Good

Kit

Stayed 2 nights in Apr 2022

6/10 Okay

Aaron

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pretty Clean just very Old and walls were dusty
Stayed 1 night in Mar 2022
Response from MC- Hotel Manager on 5 Apr 2022
Dear Guest, Thank you for taking the time to share with us your experience at Leonardo Hotel Milan City Center. We thank you also for reporting aspects on which we can improve to ensure our guests the highest standards of service. We look forward to welcoming you back soon

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to China Town- great food.
Stayed 1 night in Mar 2022
Response from MC on 5 Apr 2022
Dear Guest, thanks for your positive rating! See you again soon Leonardo Hotel Milan City Center

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service
Had a good time and enjoyed our stay.
Stayed 3 nights in Feb 2022
Response from MC on 5 Apr 2022
Dear Guest, Thanks for taking the time to give us your feedback, happy to know your experience was a positive one! Looking forward to welcoming you back soon. Best regards, Leonardo Hotel Milan City Center

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Mouad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Really nice hotel
Stayed 2 nights in Oct 2021
Response from Erik - Front Office Manager on 21 Oct 2021
Dear Mouad, Thanks for the lovely review! It’s wonderful to know that you had such an excellent stay with us :) We look forward to hosting you again soon for another amazing experience! Warmest regards Erik - Front Office Manager

10/10 Excellent

Volodymyr

Stayed 2 nights in Oct 2021
Response from Erik - Front Office Manager on 21 Oct 2021
Dear Volodymyr, Thank you so much for the perfect rating! We are very pleased to hear that you had an exceptional experience with us. We look forward with the pleasure of welcoming you back soon! Warmest regards Erik - Front Office Manager

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good position and related Cost/Benefits ratio
Stayed 1 night in Oct 2021
Response from Erik Front Office Manager on 12 Oct 2021
Dear Amjed Thank you so much for the great rating! We are very pleased to hear that you had such a nice experience with us. We look forward with the pleasure of welcoming you back soon! Warmest regards, Erik Front Office Manager

10/10 Excellent

LIVIU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Manuela

Liked: Staff & service, property conditions & facilities, room comfort
Nice garden comfortable nice desk personal missing a bit on on cleaning
Stayed 6 nights in Aug 2021
Response from Erik - Front Office Manager on 13 Sept 2021
Dear Manuela, Thanks for the lovely review! It’s wonderful to know that you had such an excellent stay with us :) We look forward to hosting you again soon for another amazing experience! Warmest regards Erik - Front Office Manager

8/10 Good

Manuela

Liked: Staff & service, property conditions & facilities, room comfort
Good location comfort room
Stayed 6 nights in Aug 2021
Response from Erik - Front Office Manager on 13 Sept 2021
Dear Manuela, Thank you for the feedback and for the amazing score :) We look forward with the pleasure of welcoming you back soon! Best regards, Erik - Front Office Manager

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2020
Response from Mara Centurione - Operation Manager on 10 Jun 2020
Dear Guest, We are sorry to hear from your rating that the hotel has not been able to reflect your expectations. We are available if you want to address us directly into details your observations. We thank you for your time and we do hope to have another chance to welcoming you back Regards,

6/10 Okay

Nils

Travelled with group
Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Erik Doni - front office shiftleader on 10 Mar 2020
Dear Nils, thank you for rating us on Hotels.com. We are sorry to see that your stay didn't satisfy completely your expectations. If you wish, you can send us more notes (by email to info.milancity@leonardo-hotels.com) about your stay in order to make this review as constructive as possible. We look forward to welcoming you back in the future for an even better stay. Regards,

10/10 Excellent

Hilletje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was at first a little apprehensive about staying in Chinatown but it turned out to be a very good experience, We loved it.
Stayed 1 night in Feb 2020
Response from Erik Doni - front office shiftleader on 24 Feb 2020
Dear Hilletja, thank you for the wonderful 5 stars rating! We are thrilled to know you had such a great time with us :) We look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room in the heart of China town. A few blocks from public transportation. Parking was fast and secure. The service was good except for a recommendation to eat.
Stayed 2 nights in Sep 2019
Response from Erik - front office shiftleader on 24 Feb 2020
Dear Stephen, Thank you for the great score! We are thrilled to know that you enjoyed so much the location, the parking and you found a helpful staff, that's exactly what we aim for! We hope to see you again soon :) Best regards,

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Erik - front office shiftleader on 24 Feb 2020
Dear David, thanks for the 4/5 stars rating! We are happy to hear you had a great stay. Thank you for choosing to stay with us and we look forward to seeing you on your next visit to Milan. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Erik Doni - front office shiftleader on 17 Feb 2020
Dear Guest, thanks for the 5 stars rating! We are thrilled to learn that you had such a great time with us. We look forward to welcoming you back in the future for another excellent stay! Best regards,

10/10 Excellent

Jess, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Will recommend to others. Hotel is close to Chinatown and many sites are within walking distance.
Stayed 1 night in Jan 2020
Response from Erik - front office shiftleader on 25 Jan 2020
Dear Jess, It's wonderful you had such a fantastic stay with us! We're delighted you enjoyed our location so much :) We look forward to hosting you again soon for another amazing experience! Best regards,

10/10 Excellent

Assaf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
20 min walking to the center , close to the tram station , very clean and the bad was very conferrable good breakfast very kind and helpful receptions i will come back just the parking is quit expensive 17 euro per day
Stayed 4 nights in Dec 2019
Response from Erik Doni - front office shiftleader on 30 Dec 2019
Dear Assaf, It is wonderful to know that you enjoyed the location, the cleaning, the breakfast and your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and your words are a great prize for us! Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Warmest regards,

10/10 Excellent

Lori

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service all at a Great price
Staff were extremely kind, professional and helpful when checking in and out. Hotel was lovely in general. Rooms were lovely and quite clean. Price is extremely reasonable for what you get. Location is great as it's quite central.
Stayed 4 nights in Oct 2019