Good location near metro station
Took ages to get the room when we checked in , staff did not seem very efficient
Once we got the room , it took another half an hour for the luggage to come to the room that to after reminding them
The drainage of the bath tub was very slow, not resolved even after complaining
However the room was good and very quiet, managed to have good sleep
Overall the staffs'attitude was less than satisfactory
Comment from Hotel Management
18-Jun-2017 by Yveline, Hotel Management
Dear Madam, dear Sir,
we would like to thank you for staying at the Grand Visconti Palace and for the attention received by your feedback regarding our services. Your opinion is very important to us!
We apologize for what happened during your stay. Please be assured that this situation is by no means standard to our house and that we have taken actions to prevent this from happening again in the future.
Wishing this accident has not irreparably affected your opinion on us, we hope to welcome you again as our welcome guest.
Please do not hesitate to contact us for any further suggestion you may have or for any further information you may need
Front Office Manager