Posted 31-Jan-2017 on Hotels
Positives:The hotel it self is beautiful, the breakfast has a great selection and the staff were fab that served us. Loved the bedroom it was big spacious bright. Very good value for what I paid. The pool was very big and not disappointed as this was part of the reason why we booked the hotel was for the pool and spa facilities.
negatives: before arrival I contacted the hotel to book two treatments in the spa, the main reception staff were great and had perfect English. Which was great because I don't speak Italian, but when transferred to the spa to make a booking the man on the phone spoke very little English and was difficult to understand so I was unable to make an appointment, I thought ok i will be able to do it on arrival, on arrival I was told to come back later as the masseuse was not there to confirm appointments.I thought ok I can try again later, went back down that evening to try and book an appointment to be told there was none available until Tuesday which was very frustrating as we checked out on Monday. Which was disappointing as this was the part of the holiday I was most looking forward too. We went to the pool we got there tonne told it was full and wouldn't be able to gain access. After complaining the man who took the spa bookings let us in and charged us 15 Euro.This was a first for me staying in a hotel and paying for a pool.I could understand paying to access a thermal suite not the pool in this case both were together.Lovely hotel but disappointed