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Reviews of The East Island Reserve Hotel

3.5 out of 5
The East Island Reserve Hotel
985 East Main Road, Middletown, RI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 239 out of 313 reviews" "
Rating 8 - Good. 47 out of 313 reviews" "
Rating 6 - Okay. 14 out of 313 reviews" "
Rating 4 - Poor. 7 out of 313 reviews" "
Rating 2 - Terrible. 6 out of 313 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thanks for your rating. We hope you enjoyed your stay!

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Very well maintained property
Stayed 3 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thank you, Bruce. We're glad you enjoyed your stay!

10/10 Excellent

Heping

Liked: Property conditions & facilities
House style of hotel
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for your rating and review. We hope you enjoyed your stay!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for your rating, Donna. We hope you enjoyed your stay!

2/10 Terrible

Susanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had a 4 day stay toilet was broke in one bathroom. The microwave circuit was not on 1st day. The big problem was after day and half no hot water. The water heater broke. The place itself is nice but all these issues should've been looked at before renting.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thank you for your review, Susanne. We’ve spoken with a member of our Guest Services team, and we understand that a maintenance team member responded to your call within minutes and arrived on property promptly to check on the water heater and confirm it was in working order, as well as reset the GFI for the microwave. We sincerely apologize for these issues you encountered during your stay and understand that our team has issued you a full refund. We value your business and appreciate your feedback as it allows us to continue to improve experiences for future guests. Please feel free to contact us with any additional questions or concerns you may have.

10/10 Excellent

Marzena, New Britain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually do not leave reviews for properties I stayed at. This property absolutely exceeded my expectations. Check in with super easy with just passcode to get in the door, parking was marked for each place, the room and bathroom were clean and smelled good. The bed was very comfortable, and all appliances looked brand new. Absolutely Recommend!
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you for your review, Marzena. We're so glad you had a wonderful stay with us and found everything to your liking.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very clean and spacious accommodations. The staff was very attentive and the price was quite reasonable. Located next to Newport Wineries, this spot is convenient to many restaurants and only minutes from Newport. They offer spa treatments which I didn't have time for this time, but may take them up on it next time I'm up there.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thank you for your review, Barry. We're so glad you had a wonderful stay at East Island Reserve Hotel! We hope you'll stay with us again soon to take advantage of our spa services, seasonal outdoor pool and all that our hotel has to offer. :)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and convenient to Newport festivities.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thanks for the review, Richard. We're glad you enjoyed your stay at East Island Reserve Hotel.

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable stay in a convenient location
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thank you for your review, Sunny!

10/10 Excellent

Katelyn

Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Apr 2024
Thanks for your rating, Katelyn. We hope you had a wonderful stay!

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay. Thanks!
Stayed 1 night in Mar 2024
Response from Hotel Management on 27 Mar 2024
We're glad you enjoyed your stay at East Island Reserve Hotel!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
We're glad you enjoyed your stay, Erica! We hope to see you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Thank you for the rating. Richard!

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property. Just a pleasant stay overall. Can’t wait to come back!
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thanks for your review, Linda. We're so pleased you enjoyed your stay at East Island Reserve Hotel and we look forward to seeing you again!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice spot. Super clean and comfy. We needed a place to stay for one night and this place was perfect. Highly recommended!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Thank you for your review, Michelle. We're so glad you enjoyed your stay at East Island Reserve Hotel! We hope to welcome you back soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Amenities
This is my third time staying at this property and it has always been amazing. Can’t wait to come back!
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Thank you for your review, Nicole, and for choosing East Island Reserve Hotel. We're so pleased to hear how much you've enjoyed staying with us and we hope to welcome you back soon!

2/10 Terrible

Ana

Travelled with partner
Cable and TV didn't work properly. TV is too small for the room. Paper thin walls. You could hear upstairs people talking and walking. Room was clean.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hi Ana, thanks for staying with us at East Island Reserve Hotel. We regret not hearing from you during your two-night stay and missing the opportunity to assist you. If you have any additional concerns, please feel free to contact us.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only down-side was that we could hear the upstairs guests walking around. Perhaps more sound proofing would help
Stayed 1 night in Dec 2023
Response from Hotel Management on 26 Feb 2024
Thank you for your 10 out of 10 rating, and for your review and feedback. We're glad you enjoyed your stay overall and we hope to welcome you back soon!

10/10 Excellent

Tracy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aggie was a tremendous help with our stay. We had a single unit, which was perfect for my husband and I and our pup. The condo cottages are beautiful inside, and our bed was sooo comfortable! We liked how it wasn’t too far from the beach, and from Newport and, as an added bonus, Newport Vineyards is right next door! The cottage has everything you could need, including a washer and dryer. Great place to stay. We’ll be back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Cozy, comfortable, clean and convenient to village.
Stayed 2 nights in Dec 2023

8/10 Good

Brigitte

Stayed 1 night in Dec 2023
Response from Hotel Management on 26 Feb 2024
Thank you for your rating, Brigitte. We hope you enjoyed your stay!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for your rating, David. We're glad you enjoyed your stay!

10/10 Excellent

bridgett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 12 Dec 2023
Thanks for the rating, Bridgett. We hope you had a wonderful stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on 12 Dec 2023
Thank you for the rating. We hope you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean private cottage
Nice and very clean. Looks like the pictures, perfect for a small group up to 4 people. Great experience staying here.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 1 Dec 2023
Thank you for your review. We're glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Management on 10 Nov 2023
Thanks for your rating. We're glad you enjoyed your stay!

6/10 Okay

Ariel

Stayed 3 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Hello Ariel, we hope you enjoyed your stay at East Island Reserve. Please feel free to contact our Guest Services team with any feedback you may have on your stay as it helps us improve experiences for future guests.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very comfortable accommodations.
Stayed 1 night in Nov 2023
Response from Hotel Management on 6 Nov 2023
Thank you for your review, Barbara. We're glad you enjoyed your stay!

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
The property was beautiful.
Stayed 4 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Thank you for your review, James. We're so glad you enjoyed your stay!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cottages were clean, well decorated and had everything you would need in the kitchen. The staff was so friendly!
Stayed 5 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Thank you for your review, Raymond. We're so glad you enjoyed your stay!

10/10 Excellent

Stephen

Travelled with family
Quiet, private and comfortable. Very friendly!
Stayed 3 nights in Oct 2023
Response from Management on 23 Oct 2023
Thank you for your review, Stephen. We're glad you enjoyed your stay!

10/10 Excellent

kirstyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Costumer service was great
Stayed 1 night in Oct 2023
Response from Hotel Management on 18 Oct 2023
Thank you for your review!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Very clean and very cozy! A cottage away from home. Would stay there again!
Stayed 3 nights in Oct 2023
Response from Management on 17 Oct 2023
Thank you for your review, Brad. We're glad you enjoyed your stay!

10/10 Excellent

sharmila

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and close to cliffwalk
This place is a great place to stay for a couple or maybe couple and 1 kid. Very clean and updated kitchen, bathroom, bed and furniture. Even the kitchen was well equipped with the necessary utensils. I would highly recommend this place and best of all it was close to the cliff walk - just 3 mins away. the lockpad was a little tricky to open
Stayed 3 nights in Sep 2023
Response from Hotel Management on 6 Oct 2023
Thank you for your review, Sharmila. We're so pleased to hear how much you enjoyed your stay with us at East Island Reserve! We're glad you found everything to your liking and we hope to welcome you back soon.

8/10 Good

bernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough coffee creamer in kitchen, only one. Otherwise as advertised.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 6 Oct 2023
Thanks for letting us know, Bernie. We have asked our team member to restock the coffee creamers in the Adirondack Room. We hope you enjoyed your stay at East Island Reserve!

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 6 Oct 2023
Thanks for the rating, Perry. We'd love to learn more about your stay! Please feel free to contact us with any feedback you may have.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, will definitely stay there again!
Response from Hotel Management on 6 Oct 2023
We're so glad you enjoyed your stay, Erin! We hope to see you again soon.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a polo match and wanted a convenient location to stay. This was prefect.
Stayed 1 night in Sep 2023
Response from Hotel Management on 27 Sept 2023
We're so glad you enjoyed your stay, Kimberly! We hope to see you again soon.

8/10 Good

Artina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Sep 2023
Response from Hotel Management on 25 Sept 2023
Thank you, Artina! We're glad you enjoyed your stay.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to a wedding at the Newport Vineyard. It was an easy walk there.
Stayed 1 night in Sep 2023
Response from Hotel Management on 11 Sept 2023
Thanks for the review, Kevin. We're glad you enjoyed our accommodations and convenient location!

8/10 Good

john

Stayed 2 nights in Sep 2023
Response from Management on 11 Sept 2023
Thanks for the rating, John. We'd love to learn more about your stay and what we can do to make this a 10 out of 10 rating! Please feel free to reach out with any feedback regarding your stay.

10/10 Excellent

Karen, Marshfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cottages are the best. Comfortable and clean. Everything you need is right there. The walk in pool is great!
Stayed 2 nights in Aug 2023
Response from Marketing Team on 5 Sept 2023
Thanks for your feedback, Karen. We are happ to hear that you enjoyed your stay. Please visit again soon!

10/10 Excellent

Suzanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very nice accommodations. This is our 2nd time coming here.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 29 Aug 2023
Thank you for your review, Suzanne! We're so glad you've enjoyed staying with us here at East Island Reserve. We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on 29 Aug 2023
Thanks for your 10 out of 10 rating, Michael. We hope you enjoyed your stay with us!

10/10 Excellent

Virnor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2023
Response from Hotel Management on 25 Aug 2023
Glad you enjoyed your stay, Virnor!

10/10 Excellent

Theresa

Stayed 1 night in Aug 2023
Response from Marketing Team on 5 Sept 2023
Thanks for the 5-star rating. Please visit us again soon!

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was well kept and well maintained. Staff was really nice and professional. Spa services was amazing!!
Stayed 1 night in Aug 2023
Response from Hotel Management on 16 Aug 2023
Thank you for your review, Leah. We're so glad you enjoyed our amenities and spa services. We hope to welcome you back for a future stay!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Management on 16 Aug 2023
Thanks for the rating, Denise. We'd love to learn more about your stay!

10/10 Excellent

Katarzyna

Stayed 1 night in Aug 2023
Response from Hotel Management on 10 Aug 2023
Thanks for your 10 out of 10 rating! We hope you enjoyed your stay with us.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed here fof a few days while visiting Newport and were very happy with the location, the cleanliness and the amenities in our cottage. Just a lovely place. We hope to return
Stayed 3 nights in Jul 2023
Response from Hotel Management on 4 Aug 2023
Thank you for your review, Deborah. We're so happy to hear about your wonderful stay with your family and we hope to see you again!