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Reviews of Zenmotel Apartments

3 out of 5
Zenmotel Apartments
515 NE 82nd St, Miami, FL

Reviews

5.8
Rating 10 - Excellent. 4 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 9 out of 25 reviews" "

6.0/10

Cleanliness

2.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unique issue was the parking was able when we arrived to the property! And we has lo left our car out site and we didn’t sleep well, because we were worried about our car can be towed!
Stayed 1 night in Jul 2022
Response from Jason on 18 Jul 2022
I am sorry that you had issues with parking. Thank you for bringing this to our attention. We will try to do better.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Zen Residences for 8 nights. The outside may look a little obscure from the street, but the inside has a calming peaceful atmosphere. Very roomy. We had problems finding a hotel/motel that included a microwave, refrigerator and free parking. Zen has a full kitchen including table and chairs, utensils, tableware and cookware. There is no onsite office. However, you can email the contact and you will receive a quick response. We were very happy with our stay here and plan to stay again.
Stayed 9 nights in Jun 2022
Response from Jason on 1 Jul 2022
Thank you for your review. We're glad that we were able to provide you with a good place that can give you satisfaction. I appreciate you for the compliments about our hotel and staff. It's our pleasure to provide a good service, clean place, good location and facilities for our valued guests! You're always welcome if you ever visit us again!

2/10 Terrible

Jamaal

Disliked: Cleanliness, room comfort
I was robbed by the hotel im sueing
I never stayed because they refused to give me access code after i paid in advance. They pretty much robbed me
Stayed 1 night in Jun 2022
Response from Jason on 14 Jun 2022
Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We'll strive to do better.

6/10 Okay

David

Liked: Cleanliness
These people will try and keep your deposit for no reason, been waiting for over two weeks for my money
Stayed 1 night in May 2022
Response from Jason on 11 Jun 2022
Thank you for your feedback. The security deposit is automatically released upon check out following bank processing time given there are no damaged or missing items in the property. It takes 5 to 7 business days for the amount to reflect on the card that you used for the deposit.

6/10 Okay

Rain

Disliked: Cleanliness
The property has been around a long time and it shows. The rooms are cleaned but when I got there I saw that chemical sprays were used on stains rather than a full wash. The blankets were wet in strange spots and there was little to no sound barrier between rooms/outside. Seemed more like a hostel stay.
Stayed 4 nights in May 2022
Response from Jason on 23 May 2022
It's sad to hear that you were not satisfied with your stay. Please take note that the professional cleaning team we employ uses the guidelines and standards that the hospitality community requires especially during this time to uphold the health and safety of our guests. As stated in the listing description this is a vacation rental place more like an apartment building rented by various guests.

8/10 Good

Zandee

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable a nice quite area!!
Stayed 3 nights in May 2022
Response from Jason on 9 May 2022
Thank you for the kind words. Hope we could make it a perfect stay for you in the future. Best regards.

8/10 Good

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Great for the cost!!
Stayed 1 night in May 2022
Response from Jason on 7 May 2022
Thank you for your feedback! I hope we could've done a better job and make your stay perfect. Hope to have you back soon!

2/10 Terrible

Jocelyn, Chicago

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

John, Bradford

Liked: Cleanliness, amenities, property conditions & facilities
This is an affordable option if staying in Miami but it is quite the distance from Miami Beach area so I would suggest getting a rental. The noise level is up there either from the road traffic or from other guests or from property maintenance crew of neighbouring buildings. Other than that, place is a clean with a great AC system.
Stayed 4 nights in Apr 2022
Response from Jason on 9 Apr 2022
I am glad to hear you liked the place. I am sorry for the noise. We are at the central part of the area so city noise is really unavoidable. Thank you for your feedback.

10/10 Excellent

Deep

Business traveller
Liked: Cleanliness
It’s clean and nice friendly cleaning lady
Stayed 2 nights in Mar 2022
Response from Jason on 23 Mar 2022
I am glad to hear that you had a nice time. Looking forward to hosting you again soon. Thank you for your kind words. It was a pleasure hosting you.

10/10 Excellent

Deep

Stayed 1 night in Mar 2022

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the feel of this space definitely book again
Stayed 1 night in Mar 2022
Response from Jason on 3 Mar 2022
I am so happy to hear that you had a nice time. Looking forward to hosting you again soon.

2/10 Terrible

Julio

Stayed 3 nights in Feb 2022

8/10 Good

Trisha

Stayed 3 nights in Feb 2022

2/10 Terrible

Phillip R

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Jason on 6 Feb 2022
I am sorry to know that you were not happy with your stay. I hope to hear of any of your grievance for proper rectification. Thank you for your feedback.

6/10 Okay

Catarina

Travelled with family
Liked: Cleanliness, room comfort
Bring your own toilet paper!
3 rolls of toilet paper for a 5 day stay with 3 people in the room! When I asked for more they said they would not supply more complementary toiletries than what has been already supplied! What a joke. Hotel was clean and with amenities close by. Unless you take your own toilet paper don’t bother going!
Stayed 5 nights in Jan 2022
Response from Jason on 20 Jan 2022
Sorry you are not satisfied with your stay. Since this is a apartment rental place, we usually do not replenishment for toiletries provided. We do provide if there are availability in storage. Thank you for your honest feedback.

8/10 Good

Maria

Business traveller
Stayed 2 nights in Jan 2022
Response from Jason on 20 Jan 2022
Hope we could have made your stay perfect! Thank you for your feedback.

6/10 Okay

Nyeisha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
So when we first got in the unit was way bigger than I expected I was initially happy for the additional space. However, as I explored the unit the floor was sinking and the wood palates we're lifting so much the flooring did not feel safe. The bed sheets felt damp As if someone sprayed air freshener on the sheets. The restroom ceiling had mold EVERYWHERE it most definitely posed a health risk during my stay. Several times throughout the night me and my guest heard abnormal rumbling as if it was a raccoons fighting, turns out to be two teen kids on the roof having sex. It was very disgusting and disturbing it has disrupted my evening significantly. The side of the bed were not cleaned we found old personal items that was not sanitary especially during these times. Coffee machine was used during my stay but there was no form of condiments no sugar no cream. I suggest they should seal off that stair way in the dining area it is creepy and accessible for guest to open.
Stayed 2 nights in Jan 2022
Response from Jason on 8 Jan 2022
It sad to hear that you stay was not as good as expected. This is not the experience that we would like you to have. I have already asked my whole team to work on the issues you have mentioned above. Thank you for your feedback.

2/10 Terrible

Shawnte

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2021
Response from Jason on 29 Dec 2021
I am sorry you are not happy with your stay. I hope you could provide the specifics so that we can improve our services. Thank you.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not as advertised. Furniture in the room was broken. The couch was also ripped and they covered it with a blanket. It's a non smoking room and we found Marijuana products and it smelled like smoke. There was supposed to be a lounge area in the common area and there was no furniture at all. Asked for a call back from the property manager since Friday and no one is returning my call.
Stayed 5 nights in Jul 2021
Response from Jason on 7 Sept 2021
We are sorry to hear that the unit did not meet your expectation. We do not allow smoking in the unit. We have a customer hotline that is available at all times. We appreciate your feedback and we will communicate it with the management to avoid the same issues for our future guest

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This Place Is Not A Motel, Scam Scam Scam. There Is No One There To Speak With. It Is A For Sale Private Apartment Building.
Stayed 1 night in May 2021
Response from Jason on 3 Jul 2021
We’re sorry to hear that your experience was not of the quality you expected. Please know that our hotline is open from 8 am - 11 pm. We're sorry if you weren't able to reach out after hours but if you have sent an email we could've reached out as well. This is not the experience we want you to have. And we strive to always be there when our guests needs us. Rest assured that this will not happen again in the future.

2/10 Terrible

Stephan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Horrible , I wouldn’t not recommend staying. No type of customer service
Stayed 2 nights in Jan 2020

8/10 Good

Jorge

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2022

8/10 Good

Valeria

Liked: Cleanliness, room comfort
Estadía de 1 noche
El espacio es grande, tiene una mini cocina, frigidaire, además de una habitación completa con baño incluido.
Stayed 1 night in Mar 2022
Response from Jason on 9 Mar 2022
I am glad that you liked the amenities and location. I just hope that it was perfect as what I would like. Till next time.

2/10 Terrible

Verified traveller

Travelled with partner
Wir haben diese Unterkunft vorab als erste Unterkunft für unseren Miami Aufenthalt für 2 Nächte gebucht und vorab bezahlt. Wie gefordert haben wir vorab dem Motel eine Email geschrieben wann wir ankommen und einchecken möchten, da das Motel nicht über eine Rezeption verfügt. Als wir nach der langen Anreise ankamen war am Motel niemand! Wir haben versucht unter der angegebenen Telefonnummer eine Stune land jemanden zu erreichen beim Motel aber leider vergebens! Auch bereits anwesende Gäste haben versucht das Motel über Telefon, andere Telefonnummern aus dem Internet und Whatsapp zu kontaktieren ebenfalls vergeblich! Wir hätten einen Code fürs Zimmer per Mail erhalten müssen, haben diesen aber nie bekommen. Das ist nun 2 Wochen her und Motel hat sich bis heute nicht zurück gemeldet! Wir konnten losziehen und uns schnell ein anderes Hotel suchen, was dann natürlich teurer war! Auch Expedia, die wir ebenfalls vor 2 Wochen kontaktieren um unser Geld zurück zu bekommen hat sich bis heute nicht gemeldet! Eine Unverschämtheit! Ich würde dieses Motel daher nie wieder buchen!
Stayed 2 nights in Mar 2020
Response from JW on 18 May 2020
We are really sorry for the inconvenience. Our team send the check-in instruction on the morning of the arrival. And the code should be active by 4pm which is the check-in time. I apologize for the inconvenience if you were not able to reach us but our Contact Center is open every day including Holidays and Sundays from 8am to 8pm. You can even reach us via the platform you booked from as well as through direct email/ You can also send a text message. Except for calls our people will be able to respond to to texts, messages and emails 24/7. If you are requesting for a refund you need to cancel the booking and request the amount you paid from Expedia. I hope you posted your name so we can check what really happened! Your feedback is appreciated.