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Reviews of Hotel New York

3 out of 5
Hotel New York
Edison 45, Colonia Tabacalera, Mexico City, CDMX

Reviews

7.8

Good

Rating 10 - Excellent. 121 out of 389 reviews" "
Rating 8 - Good. 157 out of 389 reviews" "
Rating 6 - Okay. 54 out of 389 reviews" "
Rating 4 - Poor. 30 out of 389 reviews" "
Rating 2 - Terrible. 27 out of 389 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Eleazar

Stayed 1 night in Jan 2024
Response from NEW YORK on 13 Feb 2024
GRACIAS

6/10 Okay

Andrei

Travelled with family
Stayed 9 nights in Oct 2023
Response from NEW YORK on 31 Oct 2023
GRACIAS POR SU VISITA

10/10 Excellent

Sergio Ulises

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay
Stayed 3 nights in Oct 2023
Response from NEW YORK on 16 Oct 2023
GRACIAS POR SU VISITA

10/10 Excellent

Isaac Daniel Miranda, Paraiso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and safe, walkable, a lot of dining options. Will come back!
Stayed 7 nights in Jul 2023
Response from NEW YORK on 2 Aug 2023
GRACIAS POR SU VISITA

8/10 Good

Francisco Javier

Travelled with family
Liked: Staff & service, property conditions & facilities
Fair price. Great neighborhood.
Stayed 1 night in Jun 2023
Response from NEW YORK on 25 Jun 2023
AGRADECEMOS SU VISITA.LOS ESPERAMOS PRONTO

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from NEW YORK on 8 Jun 2023
DESCONOCEMOS SU CALIFACION. NOS HUBIERA GUSTADO SABER SU INQUITUD DURANTE LA ESTANCIA Y DARLE SOLUCION A SUS NECESIDADES.

10/10 Excellent

Edmundo

Stayed 13 nights in Nov 2022

8/10 Good

Jimmy

Stayed 1 night in Nov 2022
Response from NEW YORK on 15 Nov 2022
AGRADECEMOS SU VISITA

8/10 Good

ROBERTO MISAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2022
Response from NEW YORK on 7 Nov 2022
GRACIAS POR SU VISITA

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll keep coming back! 🙂
I’ve stayed at Hotel New York many times and I’ll keep going back. The staff is always friendly and attentive. Check-in and check out is fast. The rooms are clean, housekeeping made daily and has a safe for your valuables. The rooms are simple but clean. Come prepared, bring your toiletries as you only get a small bar soap. The area is safe and quiet. That’s my personal experience. Lots to do around hotel, restaurants, convenience stores, subways, etc all near by. About a pleasant 1/2 hr walk to Historic Center. This trip we came across (it had never happened before), some noisy guests just outside the elevator. I did call them out though. Like come on! Keep it quiet, people are trying to sleep at 5:30 am! This a hotel where families with kids and elders stay. Show some respect and courtesy for other guests. There a clear signs on each floor and as you exit each elevator to be quiet in guest room floors. This however has been the only time though I’ve heard noisy guests. The other trips, other guests were respectful. Hotel is not to be blamed though for noisy and disrespectful guests. As always my over all experience at Hotel New York is always pleasant. I will return.
Stayed 5 nights in May 2022
Response from NEW YORK on 9 Jun 2022
We appreciate your comments. Thank you

10/10 Excellent

Sascha, Stollberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
in the city center, everything is near by Equipment is old, it could be renewed
Stayed 2 nights in May 2022
Response from NEW YORK on 14 May 2022
we appreciate your comments

2/10 Terrible

Citlali Grisel

Stayed 1 night in Apr 2022
Response from NEW YORK on 26 Apr 2022
AGRADECEMOS SU VISITA

2/10 Terrible

Eugenio

Stayed 3 nights in Mar 2022
Response from NEW YORK on 1 Apr 2022
AGRADECEMOS SU VISITA

4/10 Poor

Cindy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic, Inexpensive, decent location.
Stayed 1 night in Nov 2021
Response from HOTEL NEW YORK on 5 Nov 2021
GRACIAS

4/10 Poor

Daixin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The New York Hotel Manager stole my cooking lighter utensil tool bought for using for cooking on the stove, ZARA Men’s clothes and pants I bought inside ZARA stores in shopping malls in Mexico City in 2019 and 2020 and are never worn but was inside my luggage in the New York Hotel Room, 1 lady’s white size xs T-shirt and some clothes, 1 pair of light color lady’s shoes I bought in a shopping mall in downtown Mexico City and kept using my name to get customers to stay in the hotel even after I told her that I do not want it. God watches. ALL RIGHTS RESERVED 💫🌟💫
Stayed 1 night in Jun 2021
Response from HOTEL NEW YORK on 16 Sept 2021
MANTENDREMOS LA INFORMACIÓN COORECTA AL MARGEN

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
exposed tubing? bugs in the room? shower that drains to the bathroom floor? a magic hand that opens the door and turns off the power master switch and leaves your devices without juice? not working elevator? this hotel has it all... the saying is right, you get what you pay for. but for christ sakes, thats a little extreme.
Stayed 2 nights in May 2021
Response from HOTEL NEW YORK on 9 May 2021
OK

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2020
Response from HOTEL NEW YORK on 23 Nov 2020
MENSAJE LEIDO

4/10 Poor

Enrique, North Carolina

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
You better stay at different hotel this hotel has no heater and there are no more blankets in the room also sink was damage no drain .. is a low budget hotel that should cost less of what they are charging this is a one star hotel no more
Stayed 1 night in Nov 2020
Response from HOTEL NEW YORK on 22 Nov 2020
MENSAJE LEIDO

8/10 Good

Viajero

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good place and good service but for a few more bucks would I get the hilton
Stayed 3 nights in Feb 2020

8/10 Good

jesus e

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

2/10 Terrible

Susy, Santa Cruz, CA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I was informed that this hotel is located around the area where prostitution is more prominent “la sons Rosa”. The street was full of prostituíos. Too make matters worst the windows nor the doors locked. I feel very unsafe.
Stayed 3 nights in Nov 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were courteous and the hotel itself was clean and well-run, the room was comfortable and quiet.
Stayed 5 nights in Nov 2019
Response from NEW YORK on 28 Nov 2019
Gracias por su comentario, nos da mucho gusto que su estancia fue agradable. esperamos vuelva pronto para volver a atenderlo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.. Friendly staff!
I’ve stayed at this property several times with family and we’re always pleased with the service. The staff is friendly and accommodating. Great location within walking distance of everything. Safe and clean and simple. I have no complaints and will definitely be staying here again!
Stayed 5 nights in Nov 2019
Response from NEW YORK on 12 Nov 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from NEW YORK on 12 Nov 2019
GRACIAS

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was very goog.
Stayed 3 nights in Aug 2019
Response from NEW YORK on 12 Aug 2019
THANKS FOR YOUR COMMENTS

8/10 Good

Anonymous, USA

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Fine, simple hotel with great location. Very clean with helpful staff. Good onsite restaurant for breakfast.
Stayed 4 nights in Jun 2019
Response from new york on 14 Jun 2019
*

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely coming back!
This my second time (and second review) at this hotel and definitely not the last. It’s simple, inexpensive safe and close to everything. I’ve never had any problems there. The staff is friendly and attentive and beds are made daily. I travel for a living and spend most of the time in different hotels from upscale to simple. Therefore I go prepared..I take my own toiletries because I can’t always depend on hotels to have everything I need especially when a place is inexpensive.
Stayed 4 nights in May 2019
Response from new york on 14 Jun 2019
¡

6/10 Okay

EUGENIA

Liked: Cleanliness
Aceptable
Buen en general. Podría estar mejor en la recepción por ejemplo. Considero que un poco más de cordialidad no les caería mal.
Stayed 1 night in Mar 2019

2/10 Terrible

Laura, zapopan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, never again.
poor customer service, no a/c or fan in room, no wifi. Wall plugs old/outdated, bathroom very outdated. No do not disturb indicator for the door, lock for door very old, felt unsafe.
Stayed 2 nights in Mar 2019

10/10 Excellent

D, Tennessee

Liked: Cleanliness, staff & service
Basic (bare minimum) room at a low low price. Central location makes traveling the city easy. The staff is always friendly and room is clean.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The location and the cost were a major consideration. We have returned to this hotel several times over the years. The WiFi is flaky. The staff are very helpful and welcoming. Not much has changed in the way of up-date of the decor but it is clean and secure. A decent hotel with great potential.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only good thing about this hotel is the location...awful...extremelly dirty, very uncorfortable beds, room are tiny...disgusting experince
Stayed 9 nights in Nov 2018

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Nice hotel for the low price. Breakfast was good and location wss great, central to all services.
Stayed 8 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
There are many better choices in CDMX
Not recommended. The room was small, too warm, and lacking in supplies (no shampoo, conditioner, etc.) The staff was friendly and accommodating. The neighborhood leaves a lot to be desired, especially at night.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pleasant stay!
I was there with family for a weekend trip to Mexico City. I've stayed at another hotel near the area many times in the past so I was already familiar where I would be staying this time around. Hotel New York is near many attractions, restaurants, convinience stores, subway stations, etc and all within walking distance. It's in a quiet area which is important to me. Our experience at hotel was positive. Our room was clean and quiet and we felt safe. The room was cleaned daily. The staff was friendly. Checkin and check out was fast. I always bring my own toiletries when I travel so I wasn't bothered that all they provide is a bar of soap. The elevator was working perfectly. I would defenitely go back!
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this hotel for one week. The location is quite convenient to go around the city. Also, staffs are very friendly although I can't understand Spanish. Room is clean. It was a great stay!
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and cosy
What I liked the most was the quiet and peaceful atmosphere. I came in Mexico City to attend a conference, and I heard many colleagues complaining about noise and impossibility to sleep at night. In my case, it was different; my room windows were facing the inner yard and it was absolutely quiet and nothing disturbed my sleep. The location turned out quite good: very close to the conference center and at the same time in the midst of residential area which gives more authentic experience to visitors. What can be improved is amenities: it would be good to provide some shampoo and body wash, not just tiny soup. Electric plugs were also not in a perfect condition; I could only use one to charge my devices. However, all this was compensated for me by the staff’s friendliness and cleanliness of the room. Another important detail is that the entire hotel is non-smoking. Overall, if you come with low expectations like me, I think you may get a very positive impression.

4/10 Poor

Brenda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t waste your money
The hotel is located in a very safe neighborhood in Mexico City. We walked out for tacos around 3am and we got back safe. It is close to restaurants, tourist attractions, and nightlife. On Friday when we got there, the elevator was not working, by Saturday morning it was up and running and around 3:00pm it stopped working again. The hotel advertised that they had a/c but they actually did not. We asked if we could borrow an iron and they did not have one so we walked around the city with wrinkles on our clothes. They did not have cable and the beds were as uncorfable as sleeping on bare concrete. Hotels.com sent me a notification that our checkout was at 1:00pm therefore I scheduled my time around that time but by noon I had people knocking on my door asking me to leave because they needed to clean. When I asked the front desk about the discrepancy he insisted that hotels.com was wrong.

4/10 Poor

Terry, Miami, Fl

Disliked: Room comfort
It’s cheap.
No toiletries, shampoo and no bottled water. You can hear everything other guests are doing because of a shared ventilation hall that leads to all the ajoing bathrooms on all floors. Rock hard beds. It’s not horrible as hotels go. But it is a solid 2star. No way, it’s a 3 star as reported in Expedia.com
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Attentive front desk
Close to airport. Attentive front desk. Clean room.
Stayed 1 night in Nov 2017

8/10 Good

Mia, Mexico

Liked: Cleanliness, staff & service, room comfort
Very friendly staff and helpful. Although it's not glamorous it's comfortable and clean.
Stayed 1 night in Dec 2017

8/10 Good

Luis Alberto

Liked: Cleanliness, staff & service
The elevator is not working, my room was on the fifth floor
Stayed 1 night in Nov 2017

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, convenient hotel
Convenient location. Basic hotel and improving.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
The hotel has a great location. There are subway stations, stores, restaurants and pharmacies nearby. You can also walk form there to the Centro Histórico and main attractions. The only issue with the hotel is that there is no elevator. We were on the third floor and when we returned form a long day it was kind of annoying to have to take the stairs not to mention the times when we were leaving and forgot something in the room.
Stayed 5 nights in Oct 2017

6/10 Okay

HSM

Liked: Staff & service
Disliked: Room comfort
You get what you pay for
Staff was great and had quick taxi service. Room smelled bad. Beds need new mattress it was like sleeping on a wooden plank
Stayed 1 night in Sep 2017

6/10 Okay

Don Pablo, Southern California

Disliked: Room comfort
THE GOOD, THE BAD AND THE UGLY!
The good: near Reforma main blvd, Alameda Park, Plaza Revolucion & walking distance to the Zocalo. The bad: noisy club can be heard on the weekends, horrible concrete like bed mattress, tiny room, slow WIFI. The Ugly: sketchy neighborhood during the day...let alone at night! All in all...you get what you pay for :(
Stayed 6 nights in Aug 2017

8/10 Good

erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
pity about the noise of the renovations but understandable.... nice clean hotel close to historic markers and will definately stay there again. restaurant at entrance have great food and coffee so conveniently close by and also do room service...
Stayed 2 nights in Aug 2017