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The Westin Turtle Bay Resort & Spa, Mauritius

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Private beach, sun-loungers, beach umbrellas, beach towels
Private beach, sun-loungers, beach umbrellas, beach towels
Private beach, sun-loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, pool loungers

Overview of The Westin Turtle Bay Resort & Spa, Mauritius

The Westin Turtle Bay Resort & Spa, Mauritius

5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

  • Popular LocationTurtle Bay1 min walk
  • Popular LocationTurtle Bay Marine Park6 min drive
  • Popular LocationMauritius Aquarium6 min drive
  • AirportMahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.)46 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Fri, Mar 27 2020 - Wed, Jun 30 2021.

About this area

Balaclava

Located in Balaclava, The Westin Turtle Bay Resort & Spa, Mauritius is on a private beach. Pamplemousses Botanical Garden is a popular attraction and the area's natural beauty can be seen at Turtle Bay and Trou aux Biches Beach. Travelling with kids? Consider Mauritius Aquarium and L'Aventure du Sucre. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Turtle Bay - 1 min walk
  • Turtle Bay Marine Park - 6 min drive
  • Mauritius Aquarium - 6 min drive
  • L'Aventure du Sucre - 12 min drive
  • Aurelie Perrine Passenger Terminal - 14 min drive

Getting around

  • Mahebourg (MRU-Sir Seewoosagur Ramgoolam Intl.) - 46 min drive

Restaurants

  • Beach Grill — 1 min walk
  • Fusion — 1 min walk
  • Chateu Mon Desir - 19 min walk
  • La Faya - 5 min drive
  • Cabane Du Filao - 6 min drive

About this property

The Westin Turtle Bay Resort & Spa, Mauritius

5-star hotel with pools, private beach and full-service spa
Catch some rays on The Westin Turtle Bay Resort & Spa, Mauritius's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. All 190 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, sitting areas and 24-hour room service.
The Westin Turtle Bay Resort & Spa, Mauritius offers 190 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Balaclava hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Spa by Westin has 13 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

All-inclusive details

All-inclusive room rates at The Westin Turtle Bay Resort & Spa, Mauritius are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-40 for adults and USD 25-40 for children
  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Aerobics classes
  • Boat tours
  • Children's pool
  • Full-service spa
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis
  • Waterskiing

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground
  • Supervised childcare/activities (surcharge)

Conveniences

  • Ballroom
  • Free newspapers in reception
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Russian

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Lever door handles
  • No lift (single-level property)
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 27 March 2020 to 30 June 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 130
  • Christmas Eve (24 December) Gala Dinner per child: USD 0 (up to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 185
  • New Year's Eve (31 December) Gala Dinner per child: USD 0 (up to 11 years old)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 25 and USD 40 for adults, and USD 25 and USD 40 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Westin Mauritius Turtle Bay
Westin Mauritius Turtle Bay Resort
Westin Turtle
Westin Turtle Resort
Westin Turtle Bay Resort Mauritius Balaclava
Westin Turtle Bay Resort Mauritius
Westin Turtle Bay Mauritius Balaclava
Westin Turtle Bay Mauritius
The Grand Mauritian Resort And Spa
The Westin Turtle Bay Resort & Spa Mauritius Balaclava
The Grand Mauritian Hotel Balaclava
The Westin Mauritius Turtle Bay Resort Spa
The Westin Turtle Bay Resort & Spa, Mauritius Hotel
The Westin Turtle Bay Resort & Spa, Mauritius Balaclava
The Westin Turtle Bay Resort & Spa, Mauritius Hotel Balaclava

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 79 out of 158 reviews
5 - Excellent 50%
Rating 4 - Good. 62 out of 158 reviews
4 - Good 39%
Rating 3 - Okay. 9 out of 158 reviews
3 - Okay 6%
Rating 2 - Poor. 5 out of 158 reviews
2 - Poor 3%
Rating 1 - Terrible. 3 out of 158 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Travelled with partner
Disliked: Amenities
The entrance to the hotel is nice and there is a nice walk way to the beach from the lobby. The adult pool was okay, but a lot of bird poo on the floor just as you enter the pool. We had to request for this to be thoroughly cleaned, which was actioned immediately. However we as the customer should not have to highlight this to the hotel managers and instead should be maintained regularly. The pool staff weren't very attentive, we had to wait over 20 minutes for a drink and it wasn't busy at all. We highlighted our concerns with the hotel manager and catering manager who quick started to make changes to the operations of the hotel and we could see a big difference after a few more hours. The service got better from day 2 onwards and pretty much all the staff knew our names and greeted us nicely throughout the stay.
Stayed 7 nights in Dec 2019

3/5 Okay

Disliked: Cleanliness
We arrived earlier, than check-in time (3 pm), so we know we need to wait maximum till 3pm. Unfortunately at 3:35pm our room was still not ready... Around 3:45pm we get our room, but we didn't understand why we wait that long time, because our room wasn't cleaned properly... We made a half board upgrade, so we get dinner, but the food was not really good. Every night was "International" and one additional type of food. The International here mean = Indian food...... The hotel in and out was nice, the workers are helpful (not everyone), but for this price the food need to be perfect as well....
Stayed 2 nights in Jan 2020

3/5 Okay

Travelled with family
Liked: Cleanliness
It was ok overall. in my opinion, not really a 5-star service
Stayed 7 nights in Dec 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a mediocre resort with TERRIBLE service, the Westin is your resort. I cannot tell you how disappointed we were with our stay here. No one in the entire resort ever smiled at us or offered help. It felt like a bad cruise ship! It was overcrowded with a fend for yourself attitude. The gym is worse than any Holiday Inn. it was a small white room with tiny windows, trash everywhere, no wipes or towels, and VERY dirty equipment. The food was awful, but the nonexistent service was what was most disappointing. Our room also leaked water and smelled like mildew. The room offers no privacy as it has no doors or solid walls between the bathroom and bedroom. We went three days with no new towels or cleaning of our room...yet they always remembered to check the mini bar!!!! Obviously, money was the only concern here. When the cleaning staff finally came, it was at 10 pm!!!!! Unacceptable! I would never, ever stay there again or recommend it.
Stayed 4 nights in Dec 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, high level of customer service and attention to detail. The front office manager Aldo was exceptionally helpful and welcoming. He made sure that everything were up to standard. Accessible eateries, 3 restaurants at the resorts. The resort is located at seafront with a beautiful view. I particularly loved the pool with a poolside bar which was very convenient
Stayed 3 nights in Dec 2019