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Reviews of Hôtel du Théâtre

Hôtel du Théâtre
3 rue du Pont Saint-Marcel, Metz, Moselle

Reviews

6.8
Rating 10 - Excellent. 103 out of 612 reviews" "
Rating 8 - Good. 206 out of 612 reviews" "
Rating 6 - Okay. 161 out of 612 reviews" "
Rating 4 - Poor. 100 out of 612 reviews" "
Rating 2 - Terrible. 42 out of 612 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HôtelduThéâtre on 28 Apr 2024
Hello, thank you for taking the time to leave us a feedback. We're delighted to hear you enjoyed your stay. We look forward to welcoming you back to our establishment, Sincerely, reception.

6/10 Okay

Ilya

Travelled with family
Liked: Staff & service
................................................................................
Stayed 1 night in Mar 2024
Response from Hôtel du théâtre on 27 Apr 2024
Bonjour,Nous vous remercions pour votre note.Au plaisir de vous accueillir à nouveau,Cordialement, Le service réception

10/10 Excellent

Daniel, peabody

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful little hotel, great location and free parking. Very lovely stay.
Stayed 1 night in Apr 2024
Response from hoteldutheatre on 20 Apr 2024
Hello Daniel, Thank you for your nice comment, we hope to see you again soon!Best regards

8/10 Good

Dan

Liked: Staff & service, room comfort
Great stopover
Friendly helpful staff, amazing building in central location. Only downside decor dated.
Stayed 1 night in Sep 2023
Response from Reception on 22 Sept 2023
Thank you very much for this nice feedback. See you soon

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience, staff were so good, excellent location, no complaints. Staff do not get enough recognition in most hotels, They are the lifeblood of any establishment.
Stayed 2 nights in Sep 2023
Response from Reception on 22 Sept 2023
Thank you so much for this perfect feedback.See you soon among us. Best regards

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired, dirty and disappointing
The advertised photos bore little resemblance to the reality. Hard to find entrance, indifferent reception, tired decor, smelly corridors, stained toilet. No air con. Lift from underground car park not working. This was by far our worst experience of the entire three week trip.
Stayed 1 night in Aug 2023
Response from Hôtel du Théâtre on 30 Aug 2023
Hello,Thank you for your comment and we are sorry that your stay did not live up to your expectations. All our rooms are different, which is why it is difficult to illustrate them with just a few photos on our websites.Having booked a standard room, air conditioning was not one of the facilities advertised. It is true that we are currently renovating the entire hotel and hope to be able to offer this to all our guests very soon.We would therefore be delighted to see you again at that time,Yours sincerely Reception

10/10 Excellent

Gareth

Stayed 1 night in Jun 2023
Response from Elsa on 9 Jun 2023
Thank you very much for this great feedback.See you soon

10/10 Excellent

Tess

Travelled with family and small children
Liked: Cleanliness, staff & service
The area is spectacular but the hotel rooms are just meh
Stayed 1 night in Dec 2022
Response from The reception. on 25 Dec 2022
The entire team at the Hôtel du Théâtre thanks you for your lovely return. Looking forward to welcoming you again.Cordially,

10/10 Excellent

Fernando J

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Réception on 21 Dec 2022
Nous vous remercions de votre avis si positif. A bientôt.

6/10 Okay

Rebecca

Stayed 2 nights in Nov 2022

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, room comfort
The Hotel was fine, decir a bit dated but acceptable. Room was a good size with good shower over the bath. Great location. Would gladly use the hotel again but not the car park. Warnings for height of vehicle but not width! Slope down and out narrow withquite high kerbs, so unless you have a vehilce with large tyre depths you are likely to scrape your wheels, as we discovered.
Stayed 1 night in Aug 2022
Response from Reception on 8 Aug 2022
Hello, We thank you for this constructive comment and take all of your comments into account. Our guests will be warned a bit more about the width. Sincerely, The reception

10/10 Excellent

JULIA, Pullman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!
Stayed 1 night in Jun 2022
Response from hôtel du Théâtre on 23 Jun 2022
Hello, Thank you so much for such a fun-to-read comment! We hope to have the pleasure of welcoming you back to our hotel again, Best regards, The reception desk

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor!
Very friendly and helpful staff, good location and free parking... However, the bedroom carpet had ground in dirt and stains, the lobby had higher level cobwebs, the bathroom shower holder was missing and the wallpaper by the skirting boards looked mouldy. The car park didnt feel secure, smelled if urine but isn't owned by the hotel. Very disappointing!
Stayed 1 night in May 2022
Response from The reception on 10 Jun 2022
Hello, Thank you for taking the time to share your review. We are sorry that your experience at our establishment did not meet your expectations. Know that the satisfaction of our customers remains our top priority. Regarding maintenance, I inform you that the hotel is currently carrying out renovations in order to improve the comfort and well-being of our customers, we hope to have the pleasure of welcoming you back to our establishment. Best regards,

8/10 Good

John

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great family room but cold
Location was great. Parking was a little sketchy.....room was huge....it was rally cold though. Hotel is run down but over ok
Stayed 1 night in Dec 2021
Response from La réception on 30 Dec 2021
Thank you for taking the time to give us your feedback. We are delighted that you had a good stay at our establishment. We look forward to welcoming you again during your next stay in Metz.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location - that's about it.
Hotel is extremely dated. Free parking is only good if you have a small vehicle, otherwise, good luck. Heat shut off somehow in n the middle if the night and we had to run hot water for at least 2-3 minutes before getting any hot water. Carpets in the hallway look filthy. Wallpaper was peeling away from the wall in the room. Great location - really the only redeeming part of the stay.
Stayed 1 night in Dec 2021
Response from Hôtel du Théâtre on 26 Dec 2021
Hello, Thank you for leaving a review regarding your stay at our hotel and we are sorry you were disappointed with your stay. We inform you that we are currently undergoing renovations: all walls and carpets will therefore be redone. In addition, our establishment is an old building, which sometimes means having to make certain concessions. Regarding the parking lot, it is a public parking lot on which unfortunately we cannot make a decision. We hope to see you soon. Cordially, The reception desk

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Cozy, clean hotel. Good location! Breakfast is very good!
Stayed 1 night in Nov 2021
Response from The reception on 7 Dec 2021
Hello, Such positive feedback encourages our teams. We thank you very much for taking the time to write to us and hope to have the chance to see you again at our hotel. Regards,

8/10 Good

Rachel

Travelled with family
Liked: Staff & service
Great location
This hotel has the potential to be an amazing boutique hotel someday if someone can put some love (and money) into it. At its current state it is a bit dated and run down. However, it was perfectly acceptable for a last-minute weekend trip for our family and the price was right. The location was great, a five minute walk to the cathedral and beginning of the pedestrian zone. Bonus points for being dog friendly! The hotel also offers free parking in a nearby underground garage but as other reviewers have mentioned, beware-the entrance/exit to the garage is a VERY tight fit and took a lot of reversing and maneuvering to get into. We have a Toyota RAV4- anything larger than that will probably not get into the garage.
Stayed 1 night in Nov 2021
Response from Hôtel du Théâtre on 1 Dec 2021
Hello, Thank you for leaving a review regarding our hotel. We are pleased that you realize the potential of our establishment and inform you that we are currently undergoing renovations to ensure the well-being of our guests. The Port Saint-Marcel car park is a public car park which is unfortunately not under the management of the hotel. Regards, Reception service

8/10 Good

Josiah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from La réception on 16 Nov 2021
Nous vous remercions pour la bonne note attribuée. Nous serons ravis de vous accueillir à nouveau lors de votre prochain séjour à Metz.

8/10 Good

Tanmay

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2021
Response from L'Hôtel du Théâtre on 18 Oct 2021
Bonjour, Nous vous remercions de nous avoir laissé une aussi bonne note et sommes impatients de vous accueillir à nouveau. Cordialement, Le service réception

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 2 nights in Sep 2021
Response from Hôtel du Théâtre on 23 Sept 2021
Bonjour, Nous vous remercions d'avoir partagé votre avis et sommes impatients de vous accueillir à nouveau. Cordialement, Le service réception

8/10 Good

Morten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay.
It was a pretty nice small old hotel, the rooms was a small apartment with 2 floors, the staff was friendly and the rooms were clean overall a very good place to stay for the money you paid.
Stayed 1 night in Jul 2021
Response from La réception on 25 Jul 2021
Hello, thank you for your kind comment. We hope to see you again some day! Best regards, the reception

8/10 Good

Nazim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for 1 night
Came in a night and parking is not sign posted and if you have a big car, tricky. Pleasant hotel snd 3 minutes from cathedral and centre. No wifi in the room..
Stayed 1 night in Sep 2020
Response from Reception Desk on 1 Oct 2020
Good morning Thank you for taking the time to leave us a comment. We look forward to welcoming you on your next trip to Metz. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2020
Response from La réception on 21 Sept 2020
Madame, Monsieur, Nous vous remercions pour votre bonne notation et espérons vous recevoir à nouveau prochainement dans notre établissement. Cordialement

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel in a lovely town. The staff were helpful. My girlfriend is gluten intolerant which the breakfast buffet didn’t cater well for. The car park was free but a little insalubrious. The hotel itself was much better though.
Stayed 1 night in Mar 2020

6/10 Okay

Werner

Liked: Staff & service
Disliked: Cleanliness
The hotel needs urgent up dating. The location is great though, but if it was any more expensive, you would stay elsewhere.
Stayed 1 night in Feb 2020
Response from Reception Desk on 5 Mar 2020
M. Werner, Thank you for sharing your point of view regarding our establishment, I inform you that the hotel is currently carrying out renovations in order to improve the comfort and well-being of our customers.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great location
I booked this hotel at the last minute and then read the reviews in more detail and instantly regretted booking..however, when I got to the hotel, (yes it is old and a little run down) I honestly have no idea what the other reviewers are talking about. The room/bathroom I had (201) was clean and overall was comfortable. The only downside was that no Wifi was possible in that specific room (I think certain rooms have access). The location was perfect and would stay again.
Stayed 1 night in Oct 2019

8/10 Good

Cyprien

Stayed 1 night in Sep 2019

8/10 Good

Lynda

Liked: Room comfort
Disliked: Property conditions & facilities
Location good hotel in need of an update
Fantastic location. Friendly staff. Run down hotel in need of TLC but still comfortable.
Stayed 2 nights in Sep 2019

6/10 Okay

Alan, Melbourne

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is central to old Metz. The room we stayed in had character and a nice view back to the temple Neuf and water. Our actual room was comfortable - however there was the residual smell of smoke . Within the actual hotel it is in dire need of renovation. The hallways and carpets are disgusting and smelly. The staff were nice and helped us with our needs. We only stayed for one night and as our room was comfortable I think it was reasonable for the price.
Stayed 1 night in Sep 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Kerstin

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel sehr renovierungsbedürtig. Gut ist die Lage.
Stayed 2 nights in Jul 2019

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of our list
Great location. Wonderful staff. Very good value
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Close to main part of Metz. Left a very good polo shirt but no note from hotel.
Stayed 3 nights in May 2019

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unexpected!
Not what expected. Added real/updated photos. No internet in room as advertised.
Stayed 2 nights in Nov 2018

6/10 Okay

Geoffrey, Dorset, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Like to stay in city centre location
Good to have free parking nearby. Room is spacious. Corridor to our room suffering from wear and tear : carpets and wallpaper peeled off and marks on the carpet. Everything looked tired and could do with a fresh makeover! Swimming pool had moulds on all 4 sides of the pool walls and I tried it with my fingers and moulds came off the surface, meaning that it had not been cleaned up for ages. Disappointedly we dare not use the pool fearing for our health. I pointed this out to the receptionist but nothing was done...
Stayed 1 night in Sep 2018

4/10 Poor

Peter

Room was tatty and mousetrap. I’m upset I got charged for bringing dogs. This wasn’t obvious on the website.
Stayed 1 night in Aug 2018

10/10 Excellent

MR STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

4/10 Poor

Hayfa, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed with this hotel
No air conditioning in hotel, temperature outside and in rooms was about 34 degrees, we booked 2 rooms our room did not even have a fan, we had to find a supermarket that is open in the evening to by a fan, since the receptionist (Evelyn) informed us that there were no other fans available. After we returned in the evening, another receptionist gave us a cleaner room which did have a fan! The hotel is dirty and in bad state of repair, carpets and wallpaper were very badly stained. Other than the first receptionist all the other staff were friendly and helpful
Stayed 3 nights in Aug 2018

10/10 Excellent

Mrs Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Amazing little hotel, full of character
Stayed 1 night in Jul 2018

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
a risk
Great location plus hotel had free parking. Bathroom was clean but the carpet in the room was filthy and bedding/furniture outdated. I didn't ask to change rooms - just wore my shoes around - but should have. They should update the flooring beofore giving the keys of this room to anyone. The pics on this site are not reflective of the rooms I saw. If they were willing to send a customer to my room, you may want to be aware and be ready to ask for another room.
Stayed 1 night in Jun 2018

10/10 Excellent

steve, NJ-New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Metz and Antique Hotel
This hotel is not Best Western type cheap and just clean hotel. My family had to find any hotel near Luxembourg on the way to Paris because our travel schedule was changed. Unexpectedly, this hotel and city was so beautiful that we were very impressed. Staffs are very friendly if you open your mind. Parking in its garage needs skills like in Paris. I traveled Paris, Brussels, Antwerp, Colongne, Luxembourg and Metz this time. but I wish I could come back here again more than other places.
Stayed 1 night in Jun 2018

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non smoking room stank of cigarettes.
Windows too high to see out of, one didn’t open. Steep very shiny wooden stairs up to mezzanine bed area. Room very warm. Asked to move and was told hotel full!!! I don’t think so judging by the car park that was virtually empty
Stayed 1 night in Oct 2017

4/10 Poor

Brenda, Lymington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel Du Theatre
The Hotel was in a good location. When we walked into the lobby it looked very nice but once we got out of the lift the smell was awful and the hession covering on the wall was falling off. When we got into our room the smell was still really bad we had to open the windows and spray perfume to make it smell better. The wallpaper was peeling off but the bed was clean and the room was a decent size
Stayed 1 night in Sep 2017

6/10 Okay

Corrissa

Liked: Cleanliness, staff & service, room comfort
Good value, if a little old
The hotel is a little old as tired in the corridors, but our room was very comfortable. There are portable air conditioning units. The parking is a little tight, but free, which is very useful. Wifi does not reach everywhere in the hotel. Location is excellent and we really enjoyed Metz. There is a boulangerie on the corner for breakfast.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place to stay.
Very run down facility. Will not stay again.
Stayed 1 night in Jul 2017

6/10 Okay

Susan

Liked: Staff & service
Really needs some updating , fresh painting would lighten in and help with the smells. Portable room coolers would have been helpful too!
Stayed 3 nights in May 2017

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
I would rather sleep in my car.
This place is an absolute dump. As soon as you walk in the lobby you are greeted with the wonderful smell of rotten garbage, or maybe it was a decomposing corpse. I'm not sure. Then you get to walk through the hallway with the flickering lights, shredded wall paper and carpet that looks like it's previous life was soaking up oil in a garage. All the while it is hard to breathe from all the strong perfumes they use to cover up the smell of god knows what. Once you get to your room the surprises continue. The carpet looks like it came out of a butcher shop and there is mold growing EVERYWHERE! Long story short, stay away!

4/10 Poor

hf, B.C. Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfortable beds. Nice staff.
Comfortable beds and nice staff! Great location though. The hotel is definitely in need of some attention! The canal was full of garbage and the jute wall coverings were peeling off the walls. Wholes in the carpet erc. Quite shabby.The pictures made it better than reality.