Holidays to Medina

Front desk staff and the room services rarely Answer the phones.

I like the place, it's convenient to me and close to the airport, staff are friendly. High rate, blanket was in bad status and clearly needs to be changed, This hotel is close to the airport and should have a shuttle bus up and down for free or even in good rate.

Stayed almost 2 weeks, overall it’s average experience, no groceries around, you have to walk too far or get a a taxi to buy anything, first 4 days in suite then booked they Expedia for a week they ask me to move rooms coz of 47 SR difference !! Easily they could have kept me in the same room being with them as courtesy. Staff were working despite of them having a strong flu!!! Asked for electric socket extension they said we don’t have coz the second room no socket near the sofa !! Breakfast was average cake pastries were very dry as they kept them for couple of days. Staff members at the front office were stars specifically Saud, super friendly and extremely helpfu, also Razan was very accommodating and attentive.

Location as it’s attached to a shopping Mall

After I have stayed for 10 paid nights, I extended my stay for another 2 nights. I requested the front desk that I would settle the extra nights when I check out but on the instructions of their Manager Hassan Mohd. Ahmed they insisted I go and settle even though it was 9pm and I was about to settle for the night. Lack of hospitality I guess and I am a regular with this hotel due to location