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Reviews of Sataya Resort Marsa Alam

5 out of 5
Sataya Resort Marsa Alam
KM 100 Alqusier Marsa Alam Road, Marsa Alam, Red Sea Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 61 reviews" "
Rating 8 - Good. 22 out of 61 reviews" "
Rating 6 - Okay. 4 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

jaoued

Stayed 5 nights in Oct 2023

6/10 Okay

MOHAMED

Stayed 2 nights in Jul 2023

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in Egypt
The worst hotel we have ever been to.. arrogant staff, old rooms, poor cleaning, ugly beach, food that gave us health problems.. never again.
Stayed 3 nights in May 2023
Response from Sataya Team on 4 Jul 2023
Dear Martin,Greetings from Sataya Resort Marsa Alam,thank you for very much for your rating,Upon your arrival you did threat the reception & Front Office Manager if they did not give you the free upgrade to the sea view you will publish a very bad rating about the hotel. and you have done it already.Regards,Sataya Resort Team & Managment

8/10 Good

Thomas

Stayed 9 nights in Jun 2023
Response from Sataya Team on 4 Jul 2023
Dear our valued guest,Warm greetings from Sataya Resort,Thank you for choosing Sataya resort for your recent visit to Marsa Alam.I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.

8/10 Good

burim

Stayed 7 nights in May 2023
Response from Sataya Team on 4 Jul 2023
Dear our valued guest,Warm greetings from Sataya Resort,Thank you for choosing Sataya resort for your recent visit to Marsa Alam.I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.

8/10 Good

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet resort. You will be pretty much isolated there. We went for diving, so we really just needed a place to sleep. The property is really nice. The food is not great, but It does the job
Stayed 3 nights in May 2023
Response from Sataya Team on 4 Jul 2023
Dear our valued guest,Warm greetings from Sataya Resort,Thank you for choosing Sataya resort for your recent visit to Marsa Alam.I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.

10/10 Excellent

MOHAMED

Stayed 1 night in Apr 2023

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Alessandro

Stayed 7 nights in Mar 2023

10/10 Excellent

Sendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, animation team good, only the guy who was cleaning the room was not so nice. Food delicious. I have missed more fruits and baklava. Deserts were all similar. Soup corner should be somewhere else. Nice coral refe. Very nice resort.
Stayed 9 nights in Mar 2023

4/10 Poor

Ananth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience, Very disappointing resort.
The resort looks good on the outside, but our stay and experience was not good, room was not well maintained, no room service is available, front desk staff seem to be always frowning and give brusque responses to any questions, they refused to even provide a second key to the room or more than two towels to a room ( we were 3 PPL in a room) . They don't seem to be aware how to run a resort of this size, they were short on every possible resource from towels to tables during dinner when we had to wait for half an hour to get a table.
Stayed 4 nights in Dec 2022
Response from Abdalla Aldwek on 10 Jan 2023
Dear Mr. Ananth,Warm greetings from Sataya Resort,On behalf of Sataya resort’s Management and Team, please allow us to express our sincerest apologies for any inconveniences you might have experienced during your stay with us.We have taken your comments seriously, and please rest assured that we are at all-time taking appropriate measures to address any of our esteemed guests reporting and if your comments were received during your stay directly to any of the hotel management team, we would have directly handled them to your entire satisfaction that is of most importance to us. Once again, we would like to apologize for not fulfilling any of your holiday expectations, and wishing to give us the chance to host your good self again ensuring that all your expectations will be met. Thank You,Sataya Resort Management & Team

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - stay clear of the doctor.!
Nice hotel, with good facilities - nice house reef. Would recommend to friends and family. Could have better restaurants + stay away from the doctor, he will do whatever it takes to charge A LOT - "Your insurance will pay" must be his favorite quote.!! Make sure you bring your own stomach medicine so you dont need him.!!
Stayed 6 nights in Oct 2022

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Abdo on 1 Jul 2022
Dear our valued guest, Warm greetings from Sataya Resort, On behalf of Sataya resort’s Management and Team, please allow us to express our sincerest appreciation for your gesture of sharing your experience with us through Expedia, it has provided us a vision that we succeed to achieve our goals and improve our service. We are glad to hear you fully enjoyed the experience in Sataya Resort and your comments with regards to the helpful attitude of our associates made our motto complete. As our prime responsibility is to provide our guests a maximum level of satisfaction. Once again, thank you very much and we are looking forward to welcoming you in the near future. Thank You, Sataya Resort Managment

10/10 Excellent

Amir, Westlake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and it really nice But there’s no gym no free weights only one machine that you can use for workout
Stayed 4 nights in Jun 2022
Response from Abdo on 18 Jun 2022
Dear Mr. Amir, Thank you for choosing Sataya Resort Marsa Alam for your stay as well as for the enthusiastic review you shared on Expedia website. We are pleased to read that you had an amazing stay in our resort. We also appreciate your positive comments about our associates and our services and surely, we will share your kind words with all our team members. Thank you for your loyalty and support and we hope to have the pleasure of welcoming you back to Sataya Resort Marsa Alam soon. Best Regards, Sataya Resort Marsa Alam Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel, friendly staff, the quality of food and services are good.
Stayed 3 nights in Jun 2022
Response from Abdo on 18 Jun 2022
Dear Ms. Susan, Thank you for choosing Sataya Resort Marsa Alam for your stay as well as for the enthusiastic review you shared on Expedia. We are pleased to read that you had an amazing stay in our resort. We also appreciate your positive comments about our associates and our services and surely, we will share your kind words with all our team members. Thank you for your loyalty and support and we hope to have the pleasure of welcoming you back to Sataya Resort Marsa Alam soon. Best Regards, Sataya Resort Marsa Alam Team

2/10 Terrible

Hamdi

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad Experience
It was very annoying in terms of the cleaning, all meals and the attitude of the staff twords the requests especially when I asked them to provide me the same room which selected during the booking phase ( premium see view and king bed) but unfortunately thing happend
Stayed 5 nights in May 2022
Response from Moniem on 11 May 2022
dear Mr. Hamdi first, please accept our apology and we promise that will not be repeated and we will work on it immediately we are looking forward to welcoming you soon again please accept our apology

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Mahmoud Fathy on 22 Feb 2022
Thank you very much for your high rating and we are looking forward welcoming you again at your second home Sataya Resort Marsa Alam Should you wish to arrange for your next holiday, please let us know Best regards from the entire team of Sataya Resort Marsa Alam

10/10 Excellent

Ali, Marquette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property. We will definitely visit again. The sales staff for ancillary services can be pushy at times which is a bit uncomfortable. The food is excellent and nice varieties. I give it 10 stars.
Stayed 7 nights in Jan 2022
Response from Mahmoud Fathy on 22 Feb 2022
Dear Ali , It was our pleasure welcoming you at Sataya Resort Marsa Alam Sorry for your comments about the sales people and we would like to withdrew your attention that we have flags could be requested from beach associates to be next to your sunbed to prevent the sales people from speaking to you We remain at your service if you wish to come back to prepare for you a nice stay that it will fit your requests and personal needs Best regards from Sataya Resort Marsa Alam Team

10/10 Excellent

Romano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location molto bella personale cordiale grazie 1000
Stayed 7 nights in Feb 2024
Response from Hani Zeineldin on 19 Feb 2024
Gentili Ospiti Romano,Grazie per aver scelto Sataya Resort per trascorrere le vostre vacanze.Io e il mio team vorremmo anche ringraziarti per il tuo feedback critico e prezioso. Ci hai fornito una grande motivazione nel nostro sforzo di migliorare continuamente il servizio che offriamo.Grazie, ancora una volta, per la tua visita al nostro hotel e per il tuo feedback.Hotel Management – Sataya Resort,

8/10 Good

Marilena

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Hani Zeineldin on 19 Feb 2024
Dear Ms. Marilena,Warm greetings from Sataya Resort,Thank you for choosing Sataya Resort, for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests is very gratifying and knowing that you enjoyed so much the facilities and services.Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction.I do hope that we will have the opportunity once again to serve your good self very soon.Thank You,Hotel Management – Sataya Resort

10/10 Excellent

luigi

Stayed 7 nights in Dec 2023
Response from Hani Zeineldin on 19 Feb 2024
Dear Mr. Luigi,Warm greetings from Sataya Resort,Thank you for choosing Sataya Resort, for your recent visit to Marsa Alam. I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit. To receive such praise from our guests is very gratifying and knowing that you enjoyed so much the facilities and services.Your positive feedback has been shared with the team, which will encourage them to continue their efforts in this direction.I do hope that we will have the opportunity once again to serve your good self very soon.Thank You,Hotel Management – Sataya Resort

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
E'stata una vacanza bellissima!Tutti accontetati..piccoli e grandi.la consigkio vivamente
Stayed 7 nights in Oct 2023

8/10 Good

CARLO ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
POCO DA VISITARE NEI DINTORNI
Stayed 14 nights in Aug 2023

10/10 Excellent

Francesco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura eccezionale, pulita e ricca di comfort. Unica pecca il cibo che a volte non era sempre di gradimento per noi italiani. Per il resto TOP!
Stayed 12 nights in Aug 2023

10/10 Excellent

Veronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo soggiornato 2 settimane in questo albergo ideale per famiglie. Personale gentile offe 5 piscine e diverse belle escursioni da fare!
Stayed 13 nights in Aug 2023

8/10 Good

Cristian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo resort, personale molto attento e simpatico. La struttura è molto grande e quasi dispersivo, ma non manca nulla. Il buffet è di buona qualità e soprattutto molto vario soprattutto a cena. Purtroppo come TUTTI in hotel siamo stati male (febbre e dissenteria) passato in 2 giorni. Escursioni tramite resort OTTIME. Piscine bellissime per grandi e piccini
Stayed 9 nights in Aug 2023

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

mohamed reda

Travelled with family and small children
everything was magnificent and we had a good holiday with beautiful gardens and a beautiful swimming pool... big thank you sataya

10/10 Excellent

Stelvio

Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 giorni indimenticabili, grazie
Ottimo resort, un po' grande e dispersivo per me ma è solo un mio parere. Avendo scelto 2 camere con vista mare, si è un po' lontani della reception e dai ristoranti (a parte quello della spiaggia), ma meno male che con qualche passaggio con i tuktuk elettrici ci siamo salvati. Per famiglia con bambini derei perfetto, dalla piscina con gli scivoli all'animazione serale ecc. Cibo buono, nulla di super qualitativo ma buona varietà. Camere ampie, molto comode, dal letto alla biancheria. Menzione speciale al personale, se siamo stati bene è sempre grazie a loro, dalla reception, a chi ha fatto le pulizie ai camerieri, abbiamo sempre trovato persone fantastiche, disponibili, buone e di cuore. Grazie a tutti voi per averci fatto vivere 10 giorni in serenità. Gite organizzate direttamente con il centro Diving e altri ragazzi che proponevano direttamente nel resort, è sempre andato tutto bene. Spa e massaggi fantastici, hammam molto rilassate, personale fantastico. Un saluto di cuore a Oscar del ristorante sulla spiaggia, una persona d'oro, che ci ha trattato magnificamente ogni volta che siamo stati li. Ci siamo andati tante volte solo perchè c'era lui... e una buona pizza. Grazie.
Stayed 10 nights in Jun 2023

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very good.. The wifi could be improved only this.
Stayed 7 nights in Jun 2023
Response from Sataya Team on 4 Jul 2023
Dear our valued guest,Warm greetings from Sataya Resort,Thank you for choosing Sataya resort for your recent visit to Marsa Alam.I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.

8/10 Good

FILIPPO

Stayed 6 nights in May 2023
Response from Sataya Team on 4 Jul 2023
Dear our valued guest,Warm greetings from Sataya Resort,Thank you for choosing Sataya resort for your recent visit to Marsa Alam.I would like to sincerely thank you for sharing with us your feedback and letting us know about your recent visit.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ampie camere e spazi comuni
Stayed 7 nights in Apr 2023

10/10 Excellent

Stefano

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ampie camere e spazi comuni

8/10 Good

Lucilla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ampie mere e spazi comuni

8/10 Good

anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Resort dotato di diversi servizi (piscine, scivoli, giochi, spettacoli, diving, moto safari..) immerso in uno splendido giardino. Ristorazione discreta, pasta ben cucinata. Pontile ben attrezzato con scaletta anche a metà, per chi non se la sente di immergersi in mare aperto. Barriera vicino al pontile interessante. Unico lato negativo: il resort è molto grande e bisogna studiare scorciatoie per arrivare in spiaggia più velocemente.
Stayed 7 nights in Apr 2023

6/10 Okay

Roberto

Disliked: Staff & service
il villaggio è abbastanza bello purtroppo la cucina è a dir poco scadente per qualità e varietà….la frutta è praticamente inesistente
Stayed 7 nights in Mar 2023

10/10 Excellent

massimiliano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto pulita e confortevol. tenuta molto bene. pe l'Egitto buon cibo. Stanza migliorabile nelle disposizioni dei letti e dei bagni
Stayed 6 nights in Feb 2023

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova e molto ben tenuta. Ottimi ristoranti personale gentile e sempre disponibile. Multilingue. Nei dintorni non c'è nulla ma per noi era perfetto così. possibilità di escursioni centro diving animazione internazionale. Ottimo rapporto qualità prezzo.
Stayed 7 nights in Feb 2023

10/10 Excellent

naima, Ste Geneviève des bois

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agréablement surprise par cet hôtel, assez isolé mais tellement reposant. En famille ou en solo, la propreté, l’espace, les repas, l’entretien, le confort, les activités, les grandes piscines, la plage… bref nous avons été tous unanimes pour mettre la note de 10 parce que tout était parfait ! Nous étions 2 couples et un enfant.
Stayed 2 nights in Feb 2023

8/10 Good

DAISY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

8/10 Good

Kamilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura bellissima! Molto grande con 7 piscine di diverse profondità molto riscaldate. Spiaggia molto bella e attrezzata. Staff super gentile e sempre disponibile. Una grandissimo grazie ad ADAMO che si è preso cura di nostra figlia durante lo snorkling a Turtle Bay. Note negative: Il cibo, scarso sia per varietà che per qualità compreso quello del ristorante "italiano" Spago che di italiano non ha davvero NULLA. Seconda nota negativa: gli "street sellers" che girano per il villaggio seguendoti in continuazione e cercandoti di vendere qualsiasi cosa dall'escursione alla treccina per i capelli. Questa è la cosa peggiore e molto fastidiosa. Sarebbe meglio mettere dei desk all'uscita del ristorante e creare una corta di revenue center. Cosi non è accettabile. Sono insistenti e fastidiosi
Stayed 7 nights in Jan 2023

8/10 Good

MORENA

10/10 Excellent

marianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo resort
Stayed 2 nights in Jan 2023
Response from Abdalla Aldwek on 10 Jan 2023
Dear Ms. mariannaWarm greetings from Sataya Resort,Please allow us to Thank you for considering Sataya Resort for your stay for giving us the opportunity to serve your good self with the best of our hospitality.We feel so fortunate to receive such great comments about all the services and facilities provided in our resort.We hope that you will give us a chance in the near future to welcoming you with all the pleasures of Sataya resort’s Management and Team.Thank You,Sataya Resort Management & Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agréable séjour dans cet établissement où le personnel est vraiment gentil.

10/10 Excellent

Jakub

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2022

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura era molto pulita, il personale cordiale, l’animazione non è troppo invadente e organizza delle belle serate, la società diving offre molte esperienze a prezzi ragionevoli. Il primo giorno non ci funzionava il phone, abbiamo chiamato la reception e dopo 10 minuti, è arrivato il tecnico in camera a riparlarlo. Un servizio davvero impeccabile. Io e il mio compagno abbiamo fatto l’esperienza all’isole della tartarughe ed a Hamata, entrambe le esperienze ben organizzate, con guide preparare e che parlano più lingue, tra cui l’italiano. Esperienze davvero indimenticabili, abbiamo nuotato insieme alle tartarughe marine e visto la barriera corallina, inoltre la guida indicava le varie razze di pesci. Il mercoledì era il mio compleanno, e il personale del buffet ci ha fatto trovare un tavolo molto elegante, a fine cena mi hanno cantato la canzone di buon compleanno in arabo e portato una tortina al cioccolato. Davvero una bella sorpresa, sono tutti molto affettuosi, educati e cordiali.
Stayed 6 nights in Sep 2022

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ottimo hotel, la camera con jacuzzi in giardino uno spettacolo . la wifi gratis ti permette di usare whatsapp. peccato per la cucina che per noi italiani è troppo speziata
Stayed 7 nights in Sep 2022

8/10 Good

Amal

Stayed 3 nights in Aug 2022
Response from Abdo on 4 Sept 2022
Dear our valued guest,Warm greetings from Sataya Resort,Please allow us to Thank you for considering Sataya Resort for your stay for giving us the opportunity to serve your good self with the best of our hospitality.We feel so fortunate to receive such great comments about all the services and facilities provided in our resort.We hope that you will give us a chance in the near future to welcoming you with all the pleasures of Sataya resort’s Management and Team.Thank You,Sataya Resort Management & Team