Title: Crisol Vía Castellana Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crisol Vía Castellana Central hotel connected to the convention centre in Madrid with a 24-hour front desk ![Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/8c17d499.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Room | Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/5106384f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/efb802a5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/3d6ca1dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/96f14852.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Crisol Vía Castellana places travelers in central Madrid near Plaza de Castilla. After exploring, guests enjoy practical amenities like dry cleaning, on-site car rentals, and a business center. Free WiFi is standard in all rooms. 8.2 Very good ## Popular amenities - Parking available - Room service - Housekeeping - 24/7 front desk - Laundry - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 24 - Oct 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 25 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-25&endDate=2025-10-26&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=7531&PinnedHotelID=7531&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ![Classic Room | Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/a0241605.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room 8.4 Very good 28 reviews ### Highlights Soundproofed Individually furnished Air conditioning Connecting rooms available TV Private bathroom Eco-friendly toiletries Hairdryer - 215 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Executive Room | Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/5106384f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Soundproofed Individually furnished Air conditioning Connecting rooms available TV Private bathroom Eco-friendly toiletries Hairdryer - 344 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/ea037f93.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double room with extra bed ### Highlights Soundproofed Individually furnished Air conditioning Connecting rooms available TV Private bathroom Eco-friendly toiletries Hairdryer - 269 sq ft - City view - Sleeps 3 - 3 Single Beds ![Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/f1d5477a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room ### Highlights Soundproofed Individually furnished Air conditioning Connecting rooms available TV Private bathroom Eco-friendly toiletries Hairdryer - 430 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Minibar, in-room safe, individually furnished, desk](https://images.trvl-media.com/lodging/1000000/10000/7600/7531/f1d5477a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Familiar Room ### Highlights Soundproofed Individually furnished Air conditioning Connecting rooms available TV Private bathroom Eco-friendly toiletries Hairdryer - 430 sq ft - City view - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![1 bedroom, premium bedding, Select Comfort beds, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15380000/15372000/15371941/17643795_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Barceló Torre de Madrid Madrid Centro - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 2,188 reviews £167 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=af5bf817-67b9-4630-9b25-1011e7350b71&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; Mediterranean cuisine, pool views ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2470000/2466900/2466861/505aea62_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Nuevo Boston San Blas-Canillejas - 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Pet-friendly - Free WiFi - Air conditioning - Gym 9.4 Exceptional 206 reviews £166 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Aloft-Madrid-Gran-Via.h34297947.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=af5bf817-67b9-4630-9b25-1011e7350b71&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Via-Castellana.h7531.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Via-Castellana.h7531.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.46836%2C-3.68832&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cV7eQRnb6F3m992v3P7vMvmjLGA=) Paseo de la Castellana, 220, Madrid, Madrid, 28046 #### What's nearby - Paseo de la Castellana - 1 min walk - 0.0 miles - Plaza de Castilla - 3 min walk - 0.2 miles - Bernabéu Stadium - 2 min drive - 1.2 miles - Gran Via - 8 min drive - 3.8 miles - Puerta del Sol - 10 min drive - 4.7 miles #### Getting around - Plaza de Castilla Station - 4 min walk - Madrid (XTI-Chamartin Train Station) - 9 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 12 min drive #### Restaurants - ‪Faborit - ‬2 min walk - ‪Asador de Aranda - ‬4 min walk - ‪McCafé - ‬3 min walk - ‪Taco Bell - ‬3 min walk - ‪Rodilla - ‬2 min walk ## About this property ### Crisol Vía Castellana Upscale hotel near Paseo de la Castellana Close to Plaza de Castilla, Crisol Vía Castellana provides dry cleaning/laundry services, car hire on-site and a business centre. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Buffet breakfast (surcharge), self-parking (surcharge) and tour/ticket information - Laundry services, multilingual staff and a front desk safe - A 24-hour front desk, luggage storage and a water dispenser - Guest reviews give top marks for the location Room features All 228 individually furnished rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes. Extra amenities include: - Reusable coffee/tea filters, recycling and LED light bulbs - Eco-friendly toiletries and hairdryers - Eco-friendly cleaning products, daily housekeeping and desks ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/800000/796700/796680/fe270645.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ILUNION Pio XII Chamartín - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,028 reviews £75 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=796680&PinnedHotelID=796680&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/112000000/111860000/111851800/111851711/cf881f16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL CABALLERO ERRANTE Tetuán - Free WiFi - Air conditioning - Breakfast available - Parking available 7.8 Good 48 reviews £82 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=111851711&PinnedHotelID=111851711&HadPinnedHotel=true®ionId=-1&adults=2) ![Hypo-allergenic bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/527500/527465/9791d513.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Exe Plaza Tetuán - 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Housekeeping 9.4 Exceptional 6 reviews £98 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=118634211&PinnedHotelID=118634211&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Covered parking on site (EUR 21 per day) ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 12 per person ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 3,315 square feet of conference space - Business centre - Computer station - Meeting rooms ### Accessibility - Lift ### More - 1 building - 9 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1993 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Towels provided ### Entertainment - TV ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual furnishings - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Recycling - Reusable coffee/tea filters - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 6 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 40.0 per day. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately EUR 12 per person - Covered self-parking fee: EUR 21 per day - Rollaway bed fee: EUR 40.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards and debit cards; cash is not accepted This property uses solar energy Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Castilla Plaza Hotel Hotel Castilla Plaza Hotel Vía Castellana Madrid Hotel Vía Castellana Vía Castellana Madrid Vía Castellana Abba Castilla Plaza Madrid Hotel Abba Castilla Plaza ## Frequently asked questions ### Is Crisol Vía Castellana pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Crisol Vía Castellana? > Self-parking is available for EUR 21 per day. ### What time is check-in at Crisol Vía Castellana? > Check-in start time: 2 PM; check-in end time: 6 PM. ### What time is check-out at Crisol Vía Castellana? > Checkout is at noon. ### Where is Crisol Vía Castellana located? > Located in Chamartín, this hotel is within a 5-minute walk of Paseo de la Castellana and Plaza de Castilla. Bernabéu Stadium is 1.1 mi (1.7 km) away. Plaza de Castilla Station is only a 4-minute walk and Ventilla Station is 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Crisol Vía Castellana Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 324 8 - Good 374 6 - Okay 125 4 - Poor 39 2 - Terrible 25 ### 8.6/10 Cleanliness ### 8.4/10 Staff & service ### 7.8/10 Amenities ### 8.0/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Luz Stella 13 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great breakfast buffet ##### Luz Stella Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### KWOK KEUNG 5 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very stylish hotel, impressive ##### KWOK KEUNG Stayed 2 nights in Nov 2023 ### 8/10 Good #### Eric 10 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Will stay again ##### Eric Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### David 20 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was great and the room was perfectly set up and clean !! ##### David Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Loyda Abigail 12 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Excelente ##### Loyda Abigail Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Ulises 18 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street ##### Ulises Stayed 2 nights in May 2023 ### 6/10 Okay #### KAYODE 19 Nov 2024 Liked: Cleanliness, staff & service Ok rooms, facilities and food. Pretty average for 4 star ##### KAYODE Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Al 24 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Friendly and helpful staff. Good parking. Nice location. Everything worked out really well! ##### Al Stayed 1 night in Jul 2023 ### 8/10 Good #### Edgar 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Is rare to find now days a places that gives you good service at a reasonable prices. ##### Edgar Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Lynta 7 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very friendly and helpful. The location was very good. It is steps to local transportation. ##### Lynta Stayed 3 nights in Aug 2022 ### 6/10 Okay #### Nadia 22 Sept 2024 Liked: Cleanliness, staff & service Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls ##### Nadia Stayed 5 nights in Sep 2024 ### 8/10 Good #### barry 8 Aug 2024 Liked: Staff & service, room comfort Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though. ##### barry Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Diana 30 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again. ##### Diana Stayed 3 nights in Jun 2024 ### 8/10 Good #### Maxime 28 Dec 2024 Liked: Cleanliness, staff & service, room comfort #### Liked it! Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations. ##### Maxime Stayed 4 nights in Dec 2024 ### 8/10 Good #### Jose 15 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### we liked it Everything was ok ##### Jose Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Andraly 19 Sept 2022 Liked: Staff & service, amenities, property conditions & facilities We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest. ##### Andraly Stayed 1 night in Aug 2022 ### 2/10 Terrible #### Verified traveller 26 Apr 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### Just stay away Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives ##### Verified traveller Stayed 1 night in Apr 2023 ### 8/10 Good #### Verified traveller 25 Nov 2024 Liked: Cleanliness, staff & service, room comfort #### Older than expected The room was much older than expected, the pictures must be of some years ago. Some pieces of furniture were really old and in bad shape. However the bed was comfortable. Disappointing in a 4 stars hotel not to find a bottle of water (neither in the fridge), a kettle or a coffee machine. Overall it was a good stay, but it can be certainly improved. ##### Verified traveller Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Kjellaug 18 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Great location and staff, poor sleep quality Excellent location, good sized room, nice and clean. Good bed, but unfortunately I didn’t sleep much. First I thought the noice came from underground trains, but as the noice was very frequent, I found that a bit strange. I then realized it was the elevator which made a lot of sound everytime it was in use - which was most of the night. Everytime I dozed off, I was awaken again ##### Kjellaug Stayed 1 night in May 2024 ### 6/10 Okay #### Juan Ignacio 17 Jun 2023 Liked: Cleanliness Very poor quality for the money (more a 3\* than 4\*). Super small room. Weird chemical odour in the bathroom ##### Juan Ignacio Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Joel 23 Oct 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Poor. Amenities weren’t working. Crap bed. Previously stayed at fantastic boutique hotel then this sludge of a hotel. ##### Joel Stayed 1 night in Oct 2022 ### 8/10 Good #### Esperanza 6 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### Esperanza Stayed 1 night in Nov 2022 ### 2/10 Terrible #### Duncan 26 Sept 2024 Disliked: Cleanliness, amenities, property conditions & facilities this hotel is stuck in the 1960's.. its not a 4 star Hotel at all. e.g. no bottled water in the room shower system that has a mind of its own running arctic cold to sun inferno in a split second bed is uncomfortable and room smells of 'old' musty'. I would avoid. Even the Hotel (as per attached photo) it seems is saying it should ONLY be a 2 star and not a 4 star rating !!!! ![](https://a.travel-assets.com/ugc/hotel-reviews/38D61555424377D3B865958DCA5C81ED3914B6301727347742299.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Duncan Stayed 1 night in Sep 2024 ### 6/10 Okay #### JORGE 1 Apr 2023 Liked: Cleanliness, staff & service AC was not operating. ##### JORGE Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Pieter 29 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good location. Staff helped us book our extra room and extra nights on line, they wouldn't actually book it for us while we stood right in front of them. The staff told us to contact Expedia to extend the stay but Expedia said the hotel didn't release any rooms to them so they couldn't help. Crazy doesn't begin to describe the ping pong ball the hotel made us going back & forth with Expedia. We drove 4 hours from San Sebastian without knowing if we actually had a room for the extra nights we wanted to stay. Expedia said we may have to book with another hotel as this one didn't want to take our money? ##### Pieter Stayed 2 nights in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [The Madrid EDITION](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [Gran Hotel Inglés - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Gran-Hotel-Ingles.h22222811.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Principal Madrid, Small Luxury Hotels](https://www.expedia.co.uk/Madrid-Hotels-The-Principal-Madrid.h9550091.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Pestana Collection Plaza Mayor](https://www.expedia.co.uk/Madrid-Hotels-Pestana-Plaza-Mayor-Madrid.h34570433.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [room Select Sol](https://www.expedia.co.uk/Madrid-Hotels-Room007-Select-Sol.h17574684.Hotel-Information)