Title: Suites You Soho Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Suites You Soho Pension connected to a railway/underground station in Madrid ![Deluxe Double Room | Down duvets, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/18817fb4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/9f7ab2cc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/9f4f12ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/510a3cf6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | Bathroom sink](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/966604f4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Suites You Soho welcomes visitors to central Madrid with practical comforts including express check-in and luggage storage. The rejuvenated pension provides in-room WiFi and puts guests within walking distance of major attractions like Plaza Mayor and Puerta del Sol. 7.2 Good ## Popular amenities - Parking available - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=38801070&PinnedHotelID=38801070&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room | Down duvets, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/7f56279a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 6 reviews ### Highlights Soundproofed Air conditioning Flat-screen TV Renovated in 2020 Down duvet Blackout curtains Hairdryer Rainfall showerhead - 129 sq ft - Sleeps 2 - 1 Double Bed ![Deluxe Double Room | Down duvets, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/18817fb4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Flat-screen TV Renovated in 2020 Down duvet Blackout curtains Hairdryer Rainfall showerhead - 161 sq ft - Sleeps 2 - 1 Queen Bed ![Standard Double Room, Accessible | Down duvets, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/39000000/38810000/38801100/38801070/2a4c6f88.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Accessible 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Flat-screen TV Renovated in 2020 Down duvet Blackout curtains Hairdryer Rainfall showerhead - 161 sq ft - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Front of property – evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26500/26417/7897873c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Atlantico Madrid Madrid Centro - Free WiFi - Air conditioning - Breakfast available - Business services 9.8 Exceptional 2,176 reviews £262 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Atlantico-Madrid.h26417.Hotel-Information?chkin=2025-11-20&chkout=2025-11-21&rm1=a2®ionId=178281&destination=Madrid (and vicinity)&destType=MARKET&latLong=40.417007,-3.703565&searchId=c9280d93-f871-4661-9169-0878c28742dc&top_cur=GBP) Ad ![Daily buffet breakfast (EUR 25 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14730000/14725900/14725875/5f74a3f1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Hotel Atocha Jerónimos - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-SY-Soho.h38801070.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-SY-Soho.h38801070.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.41630%2C-3.71134&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=UrvWIzr2b6Ncy-s2J1wSOjKwPgo=) Calle de la Cruzada, 1, Madrid, Madrid, 28013 #### What's nearby - Plaza de España - Princesa - 1 min walk - 0.0 miles - Royal Palace of Madrid - 2 min walk - 0.1 miles - Plaza Mayor - 5 min walk - 0.3 miles - Gran Via - 8 min walk - 0.5 miles - Puerta del Sol - 9 min walk - 0.5 miles #### Getting around - Opera Station - 3 min walk - Madrid Principe Pio Station - 18 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 27 min drive #### Restaurants - ‪Café de los Austrias - ‬2 min walk - ‪El Chaparrito - ‬2 min walk - ‪La Taberna de Ramales - ‬1 min walk - ‪Gloria Bendita - ‬2 min walk - ‪La Tapería Mayor - ‬2 min walk ## About this property ### Suites You Soho Pension remodelled in 2020 and located near Royal Palace of Madrid A short walk from Plaza Mayor and Puerta del Sol, Suites You Soho has plenty to offer. Guests can connect to free in-room WiFi. Other perks at this pension include: - Self-parking (surcharge), a round-trip airport shuttle (surcharge) and express check-out - Express check-in, luggage storage and smoke-free property Room features All guest rooms at Suites You Soho include perks, such as heated floors and laptop-friendly workspaces, as well as amenities, such as free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with rainfall showers and hairdryers - 40-inch flat-screen TVs with digital channels - Wardrobes/cupboards, heated floors and heating ## Similar properties ![Double Room, 2 Single Beds, Shared Bathroom | Down duvets, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/101000000/100160000/100155700/100155631/64ede7a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live It Gran Via Madrid Centro - Free WiFi - 24/7 front desk 7.0 Good 248 reviews £47 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=100155631&PinnedHotelID=100155631&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/112000000/111660000/111653500/111653500/477b633e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nido Príncipe Pío Moncloa-Aravaca - Free WiFi - Restaurant - Breakfast available - Parking available 8.8 Excellent 353 reviews £90 includes taxes & fees 23 Nov - 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Free WiFi - Air conditioning - Laundry - Housekeeping 8.2 Very good 630 reviews £66 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=2685388&PinnedHotelID=2685388&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - 24-hour return airport shuttle on request for a surcharge - Covered parking on site (EUR 20 per night) - Limited on-site parking (max 6 spaces per unit) - Onsite parking options include a garage ### Family friendly - Soundproofed rooms ### Conveniences - Luggage storage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift (single-level property) - Well-lit path to entrance - Wheelchair accessible (may have limitations) ### More - 1 floor - Renovated entire property - January 2020 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper ### Entertainment - 40-inch flat-screen TV with digital channels ### More - Air conditioning (climate-controlled) - Desk - Electrical adapters - Heated floor - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out Express check-out available ### Special check-in instructions Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link Guests are required to download the property's Stay My Way mobile app before check-in ### Access methods Private entrance, smart lock ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: EUR 40 per vehicle (one-way) - Airport shuttle fee per child: EUR 40 (one-way), (up to 18 years old) - Covered self-parking fee: EUR 20 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds This property accepts credit cards; cash is not accepted Cashless transactions are available On-site parties or group events are strictly prohibited Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms Parking height restrictions apply ### Property is also known as SY Soho Suites You Soho Suites You Soho Madrid Suites You Soho Pension Suites You Soho Pension Madrid ## Frequently asked questions ### Is Suites You Soho pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Suites You Soho? > Self-parking is available for EUR 20 per night. Limited spots are available. ### What time is check-in at Suites You Soho? > Check-in start time: 3:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Suites You Soho? > Checkout is at 11:00 AM. ### Does Suites You Soho provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies. ### Where is Suites You Soho located? > Located in Madrid Centro, this pension is steps away from Plaza de Oriente and Plaza de España - Princesa. Royal Palace of Madrid and Plaza Mayor are also within 10 minutes. Opera Station is only a 3-minute walk and Santo Domingo Station is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Suites You Soho Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 21 8 - Good 26 6 - Okay 9 4 - Poor 6 2 - Terrible 11 ### 7.6/10 Cleanliness ### 6.8/10 Staff & service ### 6.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 10/10 Excellent #### Stephen 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again. ##### Stephen Stayed 2 nights in Jun 2024 ### 8/10 Good #### Esther 26 Sept 2024 Liked: Cleanliness, property conditions & facilities Staffs contact was via email, always professional and and offering to help. ##### Esther Stayed 4 nights in Sep 2024 ### 2/10 Terrible #### Cora 26 May 2024 Disliked: Property conditions & facilities Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous. ##### Cora Stayed 2 nights in May 2024 ### 8/10 Good #### So 28 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage ![](https://a.travel-assets.com/ugc/hotel-reviews/bae7b440-ee81-47fb-ae82-41179d33fff5-1761655764760.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/53f67815-0dfa-4898-8301-54e0e8bb5aff-1761655766043.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2c735be2-9bee-46a7-b98e-d19c45536ada-1761655766745.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### So Stayed 3 nights in Oct 2025 ### 4/10 Poor #### Tajala 18 Sept 2025 Disliked: Cleanliness, staff & service, amenities On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying ![](https://a.travel-assets.com/ugc/hotel-reviews/7180f169-fde1-4ec4-a474-090f110ee031-1758223937080.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tajala Stayed 2 nights in Sep 2025 ### 8/10 Good #### Chantel 12 Aug 2025 Liked: Cleanliness, amenities Disliked: Staff & service Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part. ##### Chantel Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Berny 5 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Estafado en Madrid Pésimo servicio al cliente No pude acceder nunca a la propiedad ya que ellos (suites you soho) no me proporcionaron en ningún momento el acceso a la propiedad y alegaron que se lo hicieron llegar a ustedes como agencia (hoteles.com) Donde ustedes tampoco tenían la información ya que así me lo hicieron saber en un correo Si tengo que describir esta experiencia diría que fue nefasta y que prácticamente me estafaron ya que ahora no me quieren reintegrar el dinero de algo a lo que no pude acceder por culpa de ellos y que además me tocó gastar en otro hotel ##### Berny Stayed 2 nights in Jul 2025 ### 8/10 Good #### Carla 22 Mar 2025 Liked: Amenities, property conditions & facilities Como positivo: esta muy centrico, llave de la habitación virtual Como negativo: la limpieza se puede mejorar aunque no estaba sucio pero cositas puntuales que para un alojamiento habría que tener en cuenta, no esta muy bien insonorizado ##### Carla Stayed 2 nights in Mar 2025 ### 8/10 Good #### Mercedes 16 Jan 2025 Liked: Cleanliness, room comfort En General bien, pero había una gotera en el baño y la ducha se atascaba ##### Mercedes Stayed 3 nights in Jan 2025 ### 2/10 Terrible #### edgar 2 Dec 2024 Disliked: Staff & service, amenities, property conditions & facilities The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess ##### edgar Stayed 4 nights in Nov 2024 ### 8/10 Good #### Débora Castro Silva 9 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities O quarto é excelente, espaçoso, limpo e bem equipado. O sistema de acesso via Bluetooth funciona bem, mas pode ser um pouco complicado para algumas pessoas, principalmente porque são 3 portas até o quarto. Em um dia, meu celular descarregou e, por sorte, minha amiga tinha o código, mas se estivesse sozinha, precisaria carregar o celular antes. O tempo de resposta do suporte poderia ser mais rápido, especialmente devido a esse sistema de acesso. No geral, gostei bastante, foi o melhor quarto da viagem, mas um suporte mais ágil seria útil. ##### Débora Castro Silva Stayed 3 nights in Oct 2024 ### 8/10 Good #### Suzanne Heleen van der 7 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Je zit fijn in het centrum dus alles is dichtbij. Prima kamer. Wij sliepen er alleen maar want we liepen de hele dag in de stad en dan is dit een hele nette schone kamer. ##### Suzanne Heleen van der Stayed 3 nights in Sep 2024 ### 8/10 Good #### César Augusto 21 Sept 2024 Ubicación muy buena, recepción , limpieza y aire acondicionado , accesorios y baño muy bien ##### César Augusto Stayed 3 nights in Sep 2024 ### 2/10 Terrible #### Verified traveller 25 Aug 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Foi uma das piores experiências que já tive com estadias! Estava muito sujo. Precisei pedir pra no mínimo varrerem o chão. A roupa de cama parecia limpa, mas o cheiro não era bom. Recepção também mal cheirosa. Não há ar condicionado, mas tb não há o mínimo para refrescar o quarto, como um ventilador. Estava super calor e nada ajudava, nem abrir a janela e dormir com ela aberta (o que gerava barulho e era perigoso pois era primeiro andar). Em Londres não há tomadas universais, é uma tomada específica que só há por lá, e não tinham adaptadores para os hóspedes, que obviamente, são turistas e não tem essas coisas! Péssimo! Não recomendo! Nenhuma economia de dinheiro vale se hospedar nessas condições! ##### Verified traveller Stayed 2 nights in Aug 2024 ### 2/10 Terrible #### phillip 13 Jul 2024 Disliked: Property conditions & facilities No storage. Small. Cramped. A window to nowhere. You can easily find better places to stay than this. Would not recommend ##### phillip Stayed 4 nights in Jul 2024 ### 6/10 Okay #### Verified traveller 24 Apr 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink. ##### Verified traveller Stayed 1 night in Apr 2024 ### 4/10 Poor #### MARTA 7 Apr 2024 Habitacion no muy limpia y cama muy incómoda ##### MARTA Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Boluwatife 22 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place in center of Madrid and very affordable for its price and quality ##### Boluwatife Stayed 2 nights in Mar 2024 ### 2/10 Terrible #### Luis 25 Jan 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible limpieza, las sabanas estaban manchadas de sangre, el control de la TV no funcionaba, no había jabón para el baño. Es lo mas sucio y asqueroso que me ha pasado, terrible, muy mal hotel, les sugiero no ir nunca. ##### Luis Stayed 3 nights in Jan 2024 ### 6/10 Okay #### cesar 22 Oct 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities Pésima explicación para el check in. Llegué a la dirección y perdí 20 minutos preguntando. Era en la calle trasversal el ingreso. Encima la empresa no tiene un servicio de atención 24 horas. No los vuelvo a usar. ##### cesar Stayed 1 night in Oct 2023 ### 4/10 Poor #### Juan Manuel 4 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Malo Cama nada cómoda , mala atención y mala limpieza ##### Juan Manuel Stayed 2 nights in Oct 2023 ### 8/10 Good #### Pascal 25 May 2023 Liked: Cleanliness, property conditions & facilities #### Mai 2023. A mon gout, il manque un mini refrigerateur, une bouilloire, des cintres ( 3 seulement dans le logement). Tres propre, parfaitement situé, tres calme. ##### Pascal Stayed 4 nights in May 2023 ### 2/10 Terrible #### Jesus Pimentel 21 Apr 2023 Disliked: Cleanliness, staff & service, amenities Great location, awful housekeeping. ##### Jesus Pimentel Stayed 11 nights in Apr 2023 ### 2/10 Terrible #### Jake 8 Mar 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Backed up drain/sewage water When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here. ##### Jake Stayed 2 nights in Oct 2022 ### 4/10 Poor #### Montserrat 21 Feb 2023 Disliked: Amenities, property conditions & facilities La relación calidad precio puede estar bien, pero acceder es muy difícil, si no sabes cómo hacerlo no tienes a nadie que te ayude, solo por teléfono o wsap. Por la noche me dio la impresión de que las habitaciones se utilizaban con otros fines que el de la estancia, y el ruido y trasiego de puertas y gente que entraba y salía no me dejaron dormir. No creo que repita. ##### Montserrat Stayed 1 night in Feb 2023 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [NH Madrid Barajas Airport](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Barajas-Airport.h523340.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Melia Castilla](https://www.expedia.co.uk/Madrid-Hotels-Melia-Castilla.h6066.Hotel-Information) > > [Plaza de España Skyline](https://www.expedia.co.uk/Madrid-Hotels-Be-Mate-Plaza-De-Espana.h22240886.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Agumar Hotel](https://www.expedia.co.uk/Madrid-Hotels-Agumar-Hotel.h54492.Hotel-Information) > > [NH Madrid Ribera del Manzanares](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Ribera-Del-Manzanares.h4101730.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Hotel Puerta América](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Sercotel Gran Hotel Conde Duque](https://www.expedia.co.uk/Madrid-Hotels-Sercotel-Gran-Hotel-Conde-Duque.h17269.Hotel-Information) > > [Novotel Madrid Center](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-Center.h17125.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Barceló Emperatriz](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Emperatriz.h54497.Hotel-Information) > > [InterContinental Madrid by IHG](https://www.expedia.co.uk/Madrid-Hotels-InterContinental-Madrid.h22036.Hotel-Information) > > [Relais & Châteaux Heritage Madrid](https://www.expedia.co.uk/Madrid-Hotels-Relais-Chateaux-Heritage-Madrid.h18184736.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [One Shot Luchana](https://www.expedia.co.uk/Madrid-Hotels-One-Shot-Luchana-22.h5784203.Hotel-Information) > > [NH Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-NH-Madrid-Atocha.h523332.Hotel-Information) > > [Travelodge Madrid Metropolitano](https://www.expedia.co.uk/Madrid-Hotels-Travelodge-Madrid-Alcala.h6141249.Hotel-Information) > > [Abba Madrid Hotel](https://www.expedia.co.uk/Madrid-Hotels-Abba-Madrid-Hotel-4Superior.h973312.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [Eurostars Madrid Tower](https://www.expedia.co.uk/Madrid-Hotels-Eurostars-Madrid-Tower.h1874306.Hotel-Information) > > [Hilton Madrid Airport](https://www.expedia.co.uk/Madrid-Hotels-Hilton-Madrid-Airport.h1695661.Hotel-Information)