Philip. Thanks for your feedback. We look forward to welcoming you again in the future.

Pool is under maintenance and we never advertise pool open on ANY websites. However, we do have rooms with personal jacuzzi that you could have enjoyed in. A/C works in all rooms however some remote controls are on the wall and easily overlooked. I am sorry we didn't coach you on how to use the thermostat. We do have hot continental breakfast with assorted breads/pastries/yogurt/3 variety of cereals/oatmeal/granola, orange juice, apple juice, vitamin water, coffee, chai, Belgian waffles to name some items. We serve between 6:30-9:30am daily but If you woke up too late then yes breakfast would have been taken down. I hope you consider this and adjust your rating accordingly. We take pride in serving every guest personally to ensure your comfort and memorable stay with us. Please come back again and we will show you the true hospitality.

Sir you booked a room when entire Mankato was sold out and you had no place to go. You lost the game after making the booking and really wanted to go home so were trying to find ANYTHING wrong with the room or property to get your money back. We had over 20 guests staying the same night with not a single complaint. We tried to show you 2 other rooms to move to but you really wanted to leave and get the money back. We try our best to serve every guest with a hot complimentary breakfast, free billiards, free foosball, free digital Roku TV's, rooms with personal Jacuzzi, Bridal suites etc. The hotel is certified and gets regular pest control treatments to ensure there are no bugs. Very sorry we couldn't please you. Ethics and Integrity are very important in life and we go out of our way to ensure guests have a pleasant stay each and every time. Wish you a great day sir.

Your false claim of bed bugs was checked by the Govt inspector and no such bugs found. The hotel is certified and we have regular pest control in place.

You are party of 2 rooms who submitted separate reviews trying to get a refund as your plans had changed. Your false claim of bed bugs was checked by the Govt inspector and no such bugs were found. The hotel is certified and we have regular pest control in place. We serve guests to ensure their happiness. Sorry your plans changed and you were after refund rather than stay another night with us.

Sir, be happy that you are blessed to be alive during COVID rather than complaining about every little things in life. Pool, Ice machine are closed for COVID reasons, you dont want dirty hands scooping the ice from the big machine do you? We take pride in housekeeping and double check so any photos above are from your own poop, shampoo residue and dirt you created. YES UNHAPPY PEOPLE DO LOTS OF THINGS TO GET THEIR MONEY BACK OR CREATE BAD IMAGE. We have marked you as a scammer and are not welcome to the hotel any more. Find another place of your liking to scam.

Thanks for your kind words, looking forward to serving you again.

Thanks for your kind words, looking forward to serving you again.

Thank you, please come again and we look forward to serving you.

Thanks for your kind words, looking forward to serving you again.

Robert, thank you for taking the time to give us your detailed feedback. We are delighted that you enjoyed your stay this weekend. We very much look forward to welcoming you in the near future.

Thanks for your kind words, we have updated new furniture since so looking forward to serving you again.

Thank you for your feedback.

Mr. Prescott. Thank you for taking the time to give us your feedback. We strive for providing clean and comfortable accommodations to each guests so it means so much to us that you have recognized us "8, good" (in spite of the "longer than usual" wait time we put you through). We hope that the rest of your stay in Madelia went well (including your visit to the Hospital). Thank you again and we look forward to welcoming you again in the future.

Eva. Thank you for taking the time to give us your feedback. We will address the issue immediately. Thanks again and we look forward to welcoming you again in the future.

Thank-you for the HIGH score. We look forward to seeing you again soon.

We are happy to hear that you enjoyed your stay.

We are happy to hear that you enjoyed your stay.

We are happy to hear that you enjoyed your stay.

We are happy to hear that you enjoyed your stay.

Thank-you for your input. We are working on getting new signage.

We are happy to hear that you enjoyed your stay. Thank-you for your input.

Thank you for the review. We look forward to serving you again tin the future.

We are sorry to hear that your stay did not meet you expectation. We do look forward to serving you again in the future.

We are glad that you enjoyed your stay. We look forward to seeing you again soon.

Thank you for your review. We look forward to seeing you again soon.

We are sorry that your stay didn't meet your expectations, and want to thank you for bringing your concerns to our attention. We hope to see you again soon.

Micaela: Thank you for your positive feedback. we hope to see you again real soon.

Sorry to hear that your stay didn't meet your expectations. Thank you for bringing your concerns to our attention. We hope to see you soon.

Sheri: We're glad that you had enjoyed your stay. We look forward to seeing you in the future.

Lee: We're glad that you had enjoyed your stay. We look forward to seeing you in the future.

We're sorry that we didn't meet your expectations. We hope that you will stay again soon.

Thank-you for your review. We hope to see you again soon.

We are sorry to hear that your stay was not satisfactory. Our facilities are thoroughly inspected monthly by professional pest control. And there has not been any signs of any type of infestation including bed bugs. We serve several hundred guests each month & have received very positive reviews in all areas.

Our apologies for not meeting your satisfaction. We have taken your comments seriously and have implemented a lavish breakfast with HOT waffles, eggs, a meat, fresh cut fruits. Along with a selection of assorted cold items, breads, & beverages. We do hope to see you again to experience our great hospitality.

Thank-you for your input. We are glad that you enjoyed yourself. Hope to see you again soon.

Dear Guest, Thanks for your review. We are glad your stay was enjoyable. Your suggestion is valuable to us and we have made a note of it.

Dear Guest, Thanks for reviewing your recent stay at our hotel. Your feedback is extremely valuable to us and helps us to improve our quality of service. Our housekeeping staffs ensure that all reserved rooms are ready and have clean sheets, and towels prior to check-in. During non check-in hours when a front desk staff might not be present, there is an immediate assistance line available 24/7. We are sorry your stay wasn't as expected and we will definitely provide you with a better, friendlier service in the future.

Thank you for reviewing your recent stay at our hotel. A staff inspected the room you were lodged in after we received your review and the coffee-maker which was recently purchased seems to work just fine. We are very sorry the coffee downstairs was cold, we usually do not serve cold coffee. We serve freshly-brewed coffee for breakfast and at any time of the day when a guest requests for some coffee downstairs. We are sorry about the beds/pillows, we have noted your observations and we will improve our quality of service. Thank you for choosing Grandstay Hotel & Suites Madelia and we hope to give you a better experience in the future.

Thank-you for your input, and we are sorry that we did not meet your expectations.

Thank you for choosing Grandstay Hotel & Suites Madelia. We are sorry that the Jacuzzi in the swimming pool area is currently out of order. Right now, we do not list the Jacuzzi as an amenity online until its repairs are completed. However, we do have many Jacuzzi rooms available in the hotel. If you would have shown your concern while you were here, we could have let you experience one of our Jacuzzi rooms. Thank you for reviewing the hotel.

Dear Guest, Sorry that your stay was not as per your expectation. We are improving on our linens and other amenities. We hope if you visit us next time, your stay would be better than this time.

Dear Guest, We are very sorry your stay at our hotel was on a day when we had some issues. Our staff at front desk was trying to manage the place by herself and she did an awesome job of accommodating you in the rooms that were clean in place of the room you chose online. She took the best decision she could at that point in time to accommodate you and your family without charging any extras as most of our room rates are for two adults. It was unfortunate that your room was not ready when you arrived (we had lost one of our cleaning staff and the front desk staff was transferred to our other property on July 1, 2018. Parking lot is on our list to paint but rain has not been giving us a break in Minnesota. Hopefully you will have a better experience when you come to visit us next time. Our parking lot will be done by the end of this week as weather has dried up this week. Thanks for your suggestions, we will try to improve on them.

Thank-you for your input. We will get that issue resolved.

We are sorry that you had a bad experience. We are currently looking into this matter.

Sarah: We are glad that you enjoyed your stay. We look forward to having you again in the future.

Thank-you for your rating; we look forward to having you again.

Is there anything we could do better?