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Reviews of Country Inn & Suites by Radisson, Lumberton, NC

2.5 out of 5
Country Inn & Suites by Radisson, Lumberton, NC
3010 N Roberts Ave., Lumberton, NC

Reviews

7.2

Good

Rating 10 - Excellent. 309 out of 1003 reviews" "
Rating 8 - Good. 254 out of 1003 reviews" "
Rating 6 - Okay. 185 out of 1003 reviews" "
Rating 4 - Poor. 140 out of 1003 reviews" "
Rating 2 - Terrible. 115 out of 1003 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Amenities
Big room
Stayed 1 night in Apr 2024

10/10 Excellent

william, n. falmouth

Liked: Cleanliness, staff & service
Pool out of order
Stayed 1 night in Apr 2024
Response from A. Watson on 1 May 2024
Hi William, thank you for staying with us. We apologize for the inconvenience of our pool being closed during your stay.

4/10 Poor

Sara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was WONDERFUL - they did a great job!! The property was old and dirty and not nice to stay in. There was a cockroach in my room. The floors were filthy. The hotel needs a full make over and exterminator.
Stayed 2 nights in Apr 2024
Response from A. Watson on 30 Apr 2024
Sara, thank you for sharing your experience with us and mentioning our wonderful staff. We would like to take the time to apologize for the room conditions. Your review has been shared with Housekeeping and Hotel Management to ensure these issues are resolved and better handled in the future.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Clean and safe😊 freezer compartment not in my room refrigerator
Stayed 1 night in Apr 2024
Response from A. Watson on 30 Apr 2024
Hi David! Thank you for taking the time to share your feedback with during your recent visit to Lumberton, NC. We appreciate you choosing Country Inn & Suites for your stay.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ursula Moody on 25 Apr 2024
Dear Angela,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Response from Ursula Moody on 22 Apr 2024
Dear Charles,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

4/10 Poor

vin, little egg harbor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Hotel rooms are disgusting! Stains on floors and chairs. Needs to be updated badly
Stayed 1 night in Apr 2024
Response from Ursula Moody on 17 Apr 2024
Dear Vin,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations with the unit assigned to you during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

kim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Ursula Moody on 17 Apr 2024
Dear Kim,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

8/10 Good

Paul

Close to the interstate. In the building room access.
Stayed 1 night in Apr 2024
Response from Ursula Moody on 17 Apr 2024
Dear Paul,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we met your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

4/10 Poor

Cheryle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You have to make a "noise" to get the desk clerk as they sit or whatever around the corner. The refrigerator was missing from our room, the ice bucket was missing from our room. The clerk had to go to three other rooms to find an ice bucket for me. You have to reach over to a shelf below the sink to get your toilet tissue. They don'y have it on a hanger/holder by the toilet. I will not stay there again!
Stayed 1 night in Apr 2024
Response from Ursula Moody on 11 Apr 2024
Dear Cheryle,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the unit provided to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

Marie

Stayed 1 night in Apr 2024
Response from A. Watson on 30 Apr 2024
Hello Marie, thank you for your feedback during your recent stay at Country Inn & Suites, Lumberton, NC! Hope to see you again soon.

4/10 Poor

jennifer, bronx

Liked: Cleanliness, staff & service
Rooms was dirty extra pillow was stained with yellow stains bathroom was dirty dust every where shower curtain was ripped and dirty shower was was peeling chair was stained with god knows what and found old cloths behind window curtains. Desk staff and breakfast lady was so nice but the hotel needs to hire better house keepers and the do all the rooms
Stayed 1 night in Apr 2024
Response from Ursula Moody on 9 Apr 2024
Dear Jennifer,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the unit assigned to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a one night stay during travel will do. Could have been cleaner.
Stayed 1 night in Apr 2024
Response from Ursula Moody on 9 Apr 2024
Dear Valued Michele,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the cleanliness of the unit assigned to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities
Breakfast area too small for the number of guests
Stayed 1 night in Apr 2024
Response from Ursula Moody on 9 Apr 2024
Dear Jeffery,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

4/10 Poor

Michael

Stayed 1 night in Apr 2024
Response from Ursula Moody on 25 Apr 2024
Dear Michael,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

4/10 Poor

diane

Travelled with partner
Conveniently located off of 95 check was easy front desk attendant was friendly and polite unfortunately the sign on 95 that stated the hotel had been newly renovated, was very misleading half of the curtains in the room. We’re missing the toilet ran constantly, I did ask to have someone come and look at the toilet, but no one showed up. The bathtub was peeling and cracked, and there was no hairdryer, the overall feel of the room was tired and worn out, I don’t know if I would stay there again
Stayed 1 night in Mar 2024
Response from Ursula Moody on 9 Apr 2024
Dear Diane,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to met your expectations during your stay with the unit assigned to you and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean near route 95
Stayed 1 night in Apr 2024
Response from Ursula Moody on 2 Apr 2024
Dear David,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

6/10 Okay

Angelene

Travelled with family and small children
Disliked: Property conditions & facilities
Staff was very polite but the property itself needs renovations new carpet and bathroom updates
Stayed 2 nights in Mar 2024
Response from Ursula Moody on 1 Apr 2024
Dear Angelene,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

6/10 Okay

jennifer, bronx

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel on outside is nice and lobby the rooms are dirty and has a smell you can tell the rooms are not clean properly staff is lovely very friendly bathroom needs a serious upgrade and cleaning
Stayed 1 night in Mar 2024
Response from Ursula Moody on 1 Apr 2024
Dear Jennifer,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

8/10 Good

Liliana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Wasn't happy that after10hrs.,of traveling and getting situated into our room that our Air, AC, Wasn't working. I could not adjust the air and had to put 2 pillows over the Ac because it was too cold. Couldn't even turn it off. Also the room microwave and coffee maker we could not use because it was not plugged into the outlet. Had to move the furniture to plug them in, only to find out the extension cord provided was a 3 prong and could not be plugged in.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 1 Apr 2024
Dear Liliana,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay with the Air Conditioning Unit inside the room assigned to You and your Guest.We ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

christine

Stayed 1 night in Mar 2024
Response from A. Watson on 19 Apr 2024
Christine, thank you for taking the time to share your experience with us at Country Inn & Suites, Lumberton NC. We are happy to hear that you enjoyed your stay. See you soon!

10/10 Excellent

Celin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Woman who was at the front desk was very kind. There was a mix up and we had two reservations and she fixed the issue immediately. She was friendly and approachable. Rooms were clean, bed was comfortable and water pressure was great. Food was ok. Typical for a hotel buffet but it saved us time in the morning. Would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 1 Apr 2024
Dear Celin,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Ursula Moody on 29 Mar 2024
Dear Emma,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING Excellent
Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear James,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

4/10 Poor

Mironda

Disliked: Cleanliness, amenities, property conditions & facilities
Poor air circulation, carpet filthy, bathtub lining cracked, baseboards were filthy especially in bathroom.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Mironda,Again, thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Truly,

4/10 Poor

Mironda

Disliked: Cleanliness, amenities, property conditions & facilities
Poor air circulation, old carpet, bath tub lining cracked, baseboards filthy especially in bathroom.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Mironda,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Sincerely,

10/10 Excellent

Alycia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Ursula is a wonderful person. Thank you for being there in my time of need!
Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Alycia,Thank you for choosing our location for your most recent stay in the area. I am well pleased to discover we were able to satisfy your needs as well as leave a lasting impression on your stay with our Guest Services.It is truly Guest such as you that make what I do rewarding. Thank you for allowing me to serve you!Dearest Regards,

10/10 Excellent

dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was the best she deserves a raise
Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Dave,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Elaine, Ocean View

Liked: Staff & service, property conditions & facilities
Friendly staff and clean
Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Elaine,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

8/10 Good

Elaine, The Villages

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the layout of the room. I also liked the location. However, some areas were in need if an update. The rug and living room area furniture seemed a little worn. But all in all, I am scheduled to stay on my return trip, and I am fine with that.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 22 Mar 2024
Dear Elaine,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the lobby has been renovated the rooms are in pretty bad shape. The location near the exit ramp was very noisy. I would not recommend this place at all.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 22 Mar 2024
Dear Eric,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area to service better!Best Regards

6/10 Okay

Ron

Business traveller
Disliked: Cleanliness, property conditions & facilities
Unfortunately, my room was not the very clean. There were hairs left on the bathroom floor. My ac did not work. I tried to call the front desk about it but could never get through. I went down, but the front desk clerk was in an emotional state so I didn’t even bother. I’ll pass over this one next time.
Stayed 1 night in Mar 2024
Response from Ursula Moody on 22 Mar 2024
Dear Ron,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are at a loss to learn we failed to meet your expectations with the condition of the unit provided during your stay. Such as the bathroom and air conditioning unit. But we ask you to please consider our location again on your next over night stay in the area to service better!Best Regards

4/10 Poor

Jenniffer, Jacksonville

Travelled with family and small children
The room we paid for was not clean. They did not call before hand and let me know. They told me when I got there and the staff was seating on the couch on her phone and acted like be bring there was upsetting her time. When she did tell me she was very rude about it. If you are going to say there before you pay for the room call them to make sure the room is clean.
Stayed 1 night in Mar 2024
Response from April Watson on 19 Mar 2024
Jenniffer, please accept our apology for the less than standard experience you had during your stay. Your feedback is very important to us, and we will do our best to make sure this does not happen again.

8/10 Good

Stacie

Liked: Staff & service
Friendly & quick check in. Easy on/off 95, maybe a little too close. Seemed like renovations weren’t quite done. All in all a budget friendly option for a quick stopover.
Stayed 1 night in Mar 2024
Response from A. Watson on 18 Mar 2024
Hi Stacie, we appreciate you staying with us and sharing your feedback about your experience at Country Inn & Suites, Lumberton, NC. Thank you for mentioning our convenient location to I95, budget friendly, and great service we provide to all guests. Safe travels and looking forward to seeing you soon.

2/10 Terrible

Gina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the room all the mirrors, windows and tv were streaked from whatever they were cleaned with. There was a wad of pubic hair on the floor, trash and toys in the corner of the room and drops of urine on the toilet seat. The bathtub looked like it had not been cleaned and was badly stained. There was long hairs on the bathroom floor. The clerk at the desk was kind enough to spot clean what i had pointed out but i could not bring myself to stay in the room.and checked into another hotel. When i turned in my key asked did not even ask why i wasn't stayimg or anything of the sort.
Stayed 1 night in Mar 2024
Response from A. Watson on 18 Mar 2024
Gina, we apologize for the inconvenience this may have caused you. Your feedback has been shared with management and housekeeping to ensure this issue does not happen again. Please accept our apology and give us another opportunity to exceed your expectations.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and professional. Very pleasant experience.
Stayed 1 night in Mar 2024
Response from A. Watson on 18 Mar 2024
Terry we are pleased to know you had a great experience during your stay at Country Inn & Suites, Lumberton, NC. We are looking forward to seeing you again. Safe travels!

10/10 Excellent

ajay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was worth crashing for a night. Not much fur breakfast but good for the price.
Stayed 1 night in Mar 2024
Response from A. Watson on 14 Mar 2024
Hi Ajay! Thank you for sharing your experience with us during your stay at Country Inn & Suites, Lumberton, NC! We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay driving south. Was very affordable clean and quiet. Easy off and on 95 south
Stayed 1 night in Mar 2024
Response from April Watson on 12 Mar 2024
Philip, thank you for choosing Country Inn & Suites, Lumberton, NC for your stay. We are delighted that we exceeded your expectations. Thank you for mentioning how easily accessible and affordable we are.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for a stopover heading north on 95
Stayed 1 night in Mar 2024
Response from A. Watson on 14 Mar 2024
Darryl, thank you for choosing Country Inn & Suites, Lumberton, NC for your stay. We appreciate you mentioning how convenient we are to I95.

4/10 Poor

Coreace

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel room was dirty, bathroom was filthy, bed sheets had stains, overall just not clean
Stayed 1 night in Mar 2024
Response from A. Watson on 12 Mar 2024
We apologize for the experience you had during your stay. Your feedback is very important to us and helps us better serve our guests. Thank you for your helping us improve.

6/10 Okay

Andrew J

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were in Room 202. Temperature control in room did not work. Temperature indicated it was on but could not be adjusted from air conditioning to heat modes. Indicator displayed only “on”. We couldn’t switch from Cool to Heat or even to Off. We were cold all night.
Stayed 1 night in Mar 2024
Response from A. Watson on 6 Mar 2024
Andrew, we sincerely apologize for the inconvenience of the thermostat not working properly. Your review has been shared with the maintenance team to ensure this issue is resolved quickly. We appreciate you taking the time to share your feedback.

8/10 Good

Billy

Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Billy,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

10/10 Excellent

Brigham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on our way to Daytona to sleep for the night. We got a deal on the room so we weren’t expecting much other than no bed bugs. Everything was incredibly clean and spacious. We were quite surprised with the room for less than $80 a night. Check in was great, staff was great. The bathtub was older so the top coat was peeled off and discolored a bit. It’s an older bathtub, it happens. It didn’t bother us one bit. Highly recommend.
Stayed 1 night in Mar 2024
Response from A. Watson on 4 Mar 2024
Brigham, we are delighted to know that we exceeded your expectations during your stay at Country Inn & Suites, Lumberton, NC. We are looking forward to all of your upcoming stays with us while traveling through North Carolina. Thank you for sharing your experience!

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024
Response from Ursula Moody on 26 Mar 2024
Dear Anthony,Thank you for your patronage to our location. Your feedback is of the Highest Importance and Appreciation because without it, our team could not possess the essential tool of Guest satisfaction! We are delighted to learn we meet your expectations during your stay and we ask you to please consider our location again on your next over night stay in the area.Best Regards,

2/10 Terrible

Darren

Disliked: Cleanliness, amenities, property conditions & facilities
The floor I stayed on smelled foul, in the room there were coffee pods and cups but no coffee machine, the shower only had one temperature and it was scolding hot, shower curtain was ripped . I could go on and on
Stayed 1 night in Mar 2024
Response from A. Watson on 4 Mar 2024
Your review has been shared with management and maintenance team. We apologize for the inconvenience caused during your stay and assure you that these issues have been addressed. Thank you for taking the time to share your experience.

2/10 Terrible

Jason

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is horrible. The room smelled of pee, the floors were filthy, beds smelled like pee and the sheet seemed not washed. There was mouse droppings in the bathroom. Absolutely horrible. I recommend staying away from this hotel.
Stayed 1 night in Mar 2024
Response from A. Watson on 3 Mar 2024
Jason, this is below our standards and would like to extend our apologies for the experience you had during your stay. Thank you for your feedback. I ensure that this will not happen again. Please accept our apology and give us another opportunity to exceed your expectations.

4/10 Poor

Ronny

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from A. Watson on 3 Mar 2024
Hi Ronny, we know that the construction in the area has been not so pleasant. Thank you for your business and appreciate your feedback.

8/10 Good

Marcus, Suagr Land

Stayed 1 night in Feb 2024
Response from April Watson on 21 Mar 2024
Thank you for taking the time to submit us a review of your recent stay at Country Inn & Suites, Lumberton, NC. We are looking forward to seeing you again.

8/10 Good

mildred

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast lady was very nice polite and extremely helpful. The property was nice some update but more could be done. The front desk ladies where very very nice except the one that checked us in that Saturday afternoon,attitude was on high short talk was not happy with her. But the othe Ladies where very nice. Love the contactless check out great upgrade.
Stayed 2 nights in Feb 2024
Response from April Watson on 20 Feb 2024
Mildred, we appreciate you sharing your experience at Country Inn & Suites, Lumberton, NC. Your review has been shared with staff members so we can approve our daily interactions with guests.

10/10 Excellent

Annette

Travelled with partner
Clean, nice shower, comfortable beds.
Stayed 1 night in Feb 2024
Response from April Watson on 20 Feb 2024
Looks like you enjoyed your stay at Country Inn & Suites, Lumberton. We appreciate your business and look forward to seeing you again.