Search Hotels Near Lucca City Hall, Lucca

"Lovely evening appertivo"

"Very satisfactory room. Clean, nice bathroom, plenty of towels. In room refrigerator with water and soda. Interesting artifacts in room. We were in the purple room, which was L shaped and didn’t have a lot of floor space. This establishment is right off one of the main shopping streets- so you get a lot of street noise. Also, the WiFi is finicky and low security. Finally, every place we stayed in Italy had hard beds and pillows. This was no exception. Security was very strong with codes for front door and your room."

"Very helpful staff, great location in Lucca"

"A very easy place to stay in Lucca that is 20 seconds from the train station. All of the hotels and rentals in the old walls are not that quick or easy to get to, and driving within the walls is practically impossible so even taxis can’t always get you there. A good breakfast with options, and very friendly staff throughout. Great value for the money. "

"Lovely property, staff very friendly and helpful."

"The positive is the room is spacious and comfortable. That said, their completely automatic system needs a lot of improvement. I couldn't read the messages they sent me through Expedia (not their fault) so I sent text messages and email asking them to contact me one of those ways. (They didn't answer the phone when I called.) I never received a reply, but got more Expedia notifications from them that I couldn't read. I managed to get the online check-in link from Expedia, but it only gave me error messages. When I arrived at the property there were two other people waiting because the automatic check-in system wasn't working. When a man arrived and got it working he still had to talk us each through the check-in procedure, repeating several times, "è completamente automatico." My room, as nice as it is, is up 4 flights of the steepest steps I have ever seen, so if you don't do steps well you may want to reconsider it. The Wi-Fi is slow and sporadic. And one more little but annoying thing, there was only one hanger in the closet. All in all, I think their "completamente automatico" system needs more than some minor tweaking. That frustration, together with the steep stairs, is why I won't return."

"A well located hotel, just outside the city walls, close to the train station but quiet despite being on a main road.Parking is available. The inclusive spa is a lovely treat, especially if you book this for your arrival day, after travelling in. All staff are customer focussed, helpful, polite and pleasant. Breakfast is very good, plenty to choose from with healthy options and sweet treats. The fish restaurant next door was really nice and had a good choice of meals and wines. Our room (65) was well equipped and a decent size, as was the bathroom but the small shower cubicle was a disappointment given the overall size of the bathroom."

"Front desk staff was so helpful and kind. Nice breakfast spread."

"This is a bare bones hotel. Front desk is only staffed on a part time basis. If you need anything ask the cleaning staff. No breakfast, coffee, or vending machines. Nicely remodeled though."