Ratings based on 197 Verified Reviews

4.1 out of 5
79% of guests recommend
3.9 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Becker, MN

Nice and beautiful hotel, great service.

Posted 20-Jan-2017
Pros: Very beautiful hotel, with a rustic feel to it. We stayed in the suites on 2nd floor in the back of the hotel, beautiful little pond which was quiet.
Cons: Only little problem we had was one of the rooms booked air condition wasn't working. Pinky was very prompt to change our rooms and give us a discount.
Location: Very close to night market and they had free shuttle to/from night market. Go to the morning market - walking distance from the hotel, better prices.
Excellent customer service! As soon as we arrived, Pinky (owner) gave us an overview of Luang Prabang's sights and things to do. I've travel a lot and no other hotel has done this (keep up the great service).Too bad we already had an itinerary, we only stayed for 3 nights and my parents haven't been back to their home country of Laos in over 40+ years. This was a trip back to see their childhood village. Next time we'll be booking this hotel again.
4out of 5
Recommended
for Everyone
by A verified traveller

Great owners

Posted 18-Aug-2016
The best part about the hotel is its owner/manager Pinky. He goes out of his way to help, guide you in LP. We did not have hot water any of the days which was hard. We told him on the 3rd day ( as we thought it was the norm because it was hot in August so they perhaps don't have hot water) and he offered to change the room - we got lazy and did not change. The room appeared damp mostly. If I have to do it again i would choose a hotel closer to main town. But Pinky and his mom are great!!
4out of 5
by EARLE

Posted 09-Jul-2016 on Hotels
I extended my stay for another 3 days. The hotel staff went above and beyond to make my stay as comfortable as possible. Pong would drive me into the market, about 5 min. I would definitely return there.
3out of 5
by A verified traveller

Posted 08-May-2016 on Hotels
スタッフは皆様大変良好。
5out of 5
by HENRIQUE from Curitiba

Um pouco afastado do centro, mas vale a pena!

Posted 05-May-2016 on Hotels
Este hotel fica um pouco afastado do centro de Luang Prabang, mas não tão longe a ponto de termos nos arrependido de escolhê-lo, uma vez que eles emprestam bicicletas de graça para que seus hóspedes possam se deslocar facilmente até o centro, que fica a cerca de 2 quilômetros de distância. O staff foi extremamente atencioso conosco, sempre interessados em nosso bem estar. O café-da-manhã é gostoso e os quartos são espaçosos. Recomendo!
5out of 5
by A verified traveller

Hidden gem!

Posted 22-Apr-2016 on Hotels
great stay and hospitality from the owner and staff!
5out of 5
by Kenneth

This traveller left a rating score only Posted 31-Mar-2016 on Hotels
4out of 5
by Jose agustin from Coruña

Relagsnte ,en una ciudad llena de turistas

Posted 29-Feb-2016 on Hotels
El hotel bien, alejado pero mejor y servicio de microbus gratis al centro, el personal atento y cordial. Hay distintos tipos de habitaciones, los dos primeros dias me dieron una pequeña y agobiante, se lo dije al dueño y me cambio sin problemas. En general buen pero caro.
3out of 5
by A verified traveller

Sehr guter Service, aber insgesamt enttäuschend

Posted 27-Feb-2016
Pros: Der Service des Personals war extrem gut. Der Manager war bei allen Fragen sehr hilfsbereit und zuvorkommend.
Cons: Die Zimmer müssen besser gereinigt werden. Auch für asiatische Verhältnisse, war das so inakzeptabel.
Location: Das Hotel ist für einen Kurzaufenthalt zu weit von Zentrum entfernt. Auch der Shuttle Service könnte öfter fahren.
Sehr guter Hotelmanager, der jedem den Aufenthalt so angenehm wie möglich machen will. damit versucht man aber auch die vielen negativen Fakten des Hotels zu kompensieren. Erster Eindruck war super, aber das Hotel ist weiter weg vom Zentrum als man denkt, die Zimmer sind dunkel und dreckig, die Decke zum schlafen ist eine Zumutung und in der eigentlich ruhigen Stadt ist das Hotel direkt neben einer lauten Schule und einer Disko. Schlimm. Wie gesagt, war aber vor allem der Service des sehr sehr freundlichen Personals noch ein riesiger Pluspunkt für das Hotel. Ansonsten leider nicht empfehlenswert.
5out of 5
Recommended
for Everyone
by A verified traveller

A wonderful oasis in Luang Prabang

Posted 18-Feb-2016
We walked into the lobby and were immediately met by possibly the most friendly person we have seen in our travels through Southeast Asia (which is really saying a lot, given how friendly people are everywhere!). After getting a copy of our passports, the manager sat us down and showed us a detailed map of the city with his recommendations for places to go. He also showed us pictures and gave recommendations of the fun touristy things to do around town. One of the warmest people we have ever met, Phone really made our short trip to Laos even more special! In addition to the friendly hospitality, the rest of the hotel was great. Our room was very comfortable, with A/C, a shower, and all of the amenities you would expect from a hotel in Southeast Asia. The (free!) continental breakfast was delicious, with pancakes, french toast, eggs (cooked to order), fresh fruit, juice, milk, cereal, coffee, tea, toast, and of course fried rice. There were many bicycles available to ride, also for free, which was very nice as Luang Prabang is a very bike-friendly city. If you don't want to rent a bike, there are free shuttles that go to and from the night market that leave quite often, and shuttles can also be arranged to go to all of the popular tourist destinations. When we come back to Luang Prabang (which may be very soon), we will definitely book here again!