Interior entrance

Reviews of Wingate by Wyndham Louisville Fair and Expo

2.5 out of 5
Wingate by Wyndham Louisville Fair and Expo
3200 Kemmons Drive, Louisville, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1002 reviews" "
Rating 8 - Good. 300 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, not too far from airport
Stayed 2 nights in Apr 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the staff. Everyone gets treated with a smile. Rooms were clean. Dislikes: the continental breakfast was not good. Ended up just having cereal or going out to McDonalds or something nearby. Its literally right off the freeway so its like a loud freeway through your room all night. Overall however for the price it was a good stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service very quietly
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

I.

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They cleaned everyday, bring new towels and make bed
Stayed 2 nights in Apr 2024

10/10 Excellent

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great for a quick overnight stay
Stayed 1 night in Apr 2024
Response from Nilesh on 28 Apr 2024
A wonderful review Rosemarie. Thank you for staying with us.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
This was an overnight stay on a road trip. It was easy to get in and out of.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key didn’t work and had to be replaced twice
Stayed 1 night in Apr 2024
Response from Nilesh on 28 Apr 2024
We appreciate your business and thank you for your review Michael.

10/10 Excellent

Samuel

Liked: Cleanliness
Close to airpory
Stayed 1 night in Apr 2024
Response from Nilesh on 28 Apr 2024
Thank you Samuel for an awesome review.

8/10 Good

Justin

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nilesh on 28 Apr 2024
Thank you Justing of staying with us and taking the time to leave us a review.

8/10 Good

Claudia

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Convenient, but I wish the rooms had wood floors and not rugs. With other animals staying in the same rooms, the hallway and the room smelled bad.
Stayed 1 night in Apr 2024
Response from Nilesh on 28 Apr 2024
Thank you, Claudia, for the valuable feedback. Our plan this year is to update the flooring in all rooms and hallways.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you Aaron for sharing your experience and for the fantastic top score of 5/5. We do hope your next trip is just around the corner

8/10 Good

Charlene, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for one night passing through but it was clean and quiet. Beds and room temp were comfortable and was able to set the air conditioning fan to run continuously all night, which was nice. No complaints.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for taking the time to review our property. It is always a pleasure to receive positive feedback. We are so pleased that you enjoyed your stay with us and you found our property very clean and cozy. We want all of our guests to have an enjoyable and unique experience each & every stay. Best Wishes

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you so much for the fantastic top score, it made our day. We hope to see you again soon

10/10 Excellent

Kylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year when we travel to Florida and then on the way back home. Clean, comfortable, friendly staff, good breakfast, and reasonable $$
Stayed 1 night in Apr 2024
Response from Management on 25 Apr 2024
Thank you for staying with us again, we enjoyed hosting you during your recent stay. We appreciate the positive feedback and the praise of staff and amenities. We're always happy to help! Thank you for continuing to choose us for your travel needs while visiting Louisville. See you next time!

4/10 Poor

Sonresa, Arapahoe

Travelled with family, Business traveller
Liked: Cleanliness
The property was very clean. The staff were very friendly, but some of them were not helpful in some situations. It is next to the interstate, so was very loud. Then all of the doors slamming in the hallway all day and night, was not helpful to sleep. The air conditioning in our room did not work very good. At 11pm at night, due to the front desk woman forgot what room had needed the front desk service and woke us up when we had to be up by 4am.
Stayed 4 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you for taking the time to leave us a review, we appreciate it. We are sorry for the annoyance created by other guests slamming doors in the hallway throughout your stay. On behalf of the whole team, I would like to apologize for the mix up as this was an isolated incident and not typical of our hotel. We appreciate your feedback and will use your answers to serve as a training tool for our staff so that they may continue to strive to provide excellent guest service. We hope to see you again the next time that you're in our area

8/10 Good

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was great time
Stayed 1 night in Mar 2024
Response from Management on 23 Apr 2024
Thank you for staying with us, we appreciate you taking the time to share your experience. We hope to see you again soon. Best Wishes

8/10 Good

Sylvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay - 1st room had a weird smell so I asked to switch and they did with no problem. 2nd room was very noisy because it was just off the Highway but that’s ok - since it didn’t smell. The bed was definitely not a Queen bed - it’s was a Full size bed so my daughter and I were a little snug. Besides those issues not a bad stay.
Stayed 3 nights in Apr 2024
Response from Management on 16 Apr 2024
Thank you for staying with us. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Best wishes

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean. It was a dog friendly hotel however everything was very well kept. The breakfast was very good.
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Dear Kathy, thank you so much for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

jim

Liked: Cleanliness, staff & service, property conditions & facilities
First time in Louisville. Picked this hotel on price....mistake...didn't understand its location was a close to the Interstate as it was. If your a very sound sleeper probably the highway traffic noise won't bother you. I only got 3.5 hrs before I was awakened by the traffic. Unable to go back to sleep I checked out before 5:00am. I wouldn't stay here again.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
We are so sorry to read that you did not have a great night sleep. Please at any time you have any concerns during your stay, please come and speak to the front desk and we will work to make it right.

8/10 Good

Dikiea

Liked: Cleanliness, staff & service, property conditions & facilities
It was good value for the price.
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Alyssa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building itself and staff were great. The apartments backed up to the property and in front of the property, not so much. Overall, we felt it was a good deal and the price for the room, given how clean it was, out weighed the crappy surroundings
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Thank you for taking the time to review our property. We are happy to hear that you found our property very clean, cozy and value for money. We want all of our guests to have an enjoyable and unique experience each & every stay. Best Wishes

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024
Response from Nilesh on 28 Apr 2024
Thank you Sandra for an awesome review.

10/10 Excellent

Obidike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 16 Apr 2024
Thanks for the great score. It makes our day to know our guests are pleased with their stay.

10/10 Excellent

Tosin

Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Thanks for the great score. It makes our day to know our guests are pleased with their stay.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 16 Apr 2024
Thank you for staying with us! We are so pleased to know that you enjoyed your stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfast bar was nicely displayed but hot food was barely warm. Otherwise all good. .
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Thank you so much for staying with us and sharing you experience. We are very sorry about the breakfast not being warm. We value your feedback as it helps us do better. We hope you will give us another chance. Best wishes

6/10 Okay

Myounghee

Travelled with partner
Liked: Amenities
It is very near the hwy so very noisy at night. Others are good.
Stayed 1 night in Mar 2024
Response from Management on 15 Apr 2024
Thank you for staying with us. We are sorry to hear that you did it have a great stay with us due to the traffic noice. We wanted to let you know that we do have other alternative rooms. Please next time do ask. We hope you will give us another chance. Best wishes

10/10 Excellent

Herman E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and made you feel at home. The breakfast area was very nice and the food was great. The property was very well maintained and everything was very clean and in great shape.
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you so much for an amazing review. Great to read that you had a wonderful experience with us with welcoming staff and great breakfast. Our housekeeping team take pride in providing a high quality cleaning service to make your stay feel like home away from home. It is always a pleasure to receive positive feedback. We hope to see you soon. Best Wishes

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean! This building backs up to the highway. It's extremely loud, earplugs are a must if you are given a room with a room even number. Thankfully, we had earplugs.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you for your wonderful review, we really appreciate your feedback as well as your business. Please next time ask for our alternate rooms facing the parking lot. We hope we continue to have you as our guest in the future! Best Wishes

10/10 Excellent

Kylee

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every trip to Florida!
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you so much Kylee for staying with us again. It is always a pleasure seeing familiar faces, and that we are doing a great job every time. This is one of the best compliments we can receive. See you again soon. Best Wishes

4/10 Poor

George

Travelled with family
Disliked: Staff & service, property conditions & facilities
People partying in the parking lot at night
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We are so sorry George, that your comfort was spoilt by the loud noise in the parking lot at night. We take your concern seriously and will use them to better train our front desk team. We do hope you will give us another chance in the future. Best Wishes

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a one night stay with kids - just passing through. Property was clean and updated. Breakfast was great and staff was courteous.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our team. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for staying with us. Best Wishes

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you for the top score, we appreciate it. We hope to see you again soon. Best Wishes

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great economic, clean place, to stop by the road
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Best Wishes

10/10 Excellent

Rachel

Nice room. Had zero problems.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you so much for an amazing review. It was our pleasure to host you and giving you a home away from home feeling. See you again soon. Best Wishes

8/10 Good

Sang Hee

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Thank you Sang Hee for staying with us and for the best compliment. We hope to see you again when you next visit Louisville. Best Wishes

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean..easy check in and out!
Stayed 2 nights in Mar 2024
Response from Management on 31 Mar 2024
Thank you Terri for your kind comments, I have shared them with our fantastic housekeeping and front desk team. It is always a pleasure to receive positive feedback. Best Wishes

8/10 Good

Jeremiah

Liked: Cleanliness
Safe and cheap budget option. Rooms were comfy, despite being small! Overall facility showed some decent wear and tear, but definitely a solid option if looking for a cheap, safe stay.
Stayed 1 night in Mar 2024
Response from Management on 16 Apr 2024
Thank you so much for taking the time to review our property and for recommending our hotel to other travelers. We are so happy to hear that you found our property very comfy, clean and cozy. We want all of our guests to have an enjoyable and unique experience each & every stay. Best Wishes

10/10 Excellent

Ervys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is excellent
Stayed 1 night in Mar 2024
Response from Bhavisha/Front Desk on 20 Mar 2024
Thank you so much for an amazing review and for the fantastic top score. We are all delighted to read you had an amazing experience with us and it is our hope that you will come back again. Best Wishes

8/10 Good

Mark

Stayed 1 night in Mar 2024
Response from Management on 16 Apr 2024
Thank you for your review, we really appreciate your feedback as well as your business. We hope we continue to have you as our guest in the future!

6/10 Okay

Madina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Bhavisha/Front Desk on 13 Mar 2024
We appreciate you staying with us Madina. Thank you for taking the time to review our hotel.

2/10 Terrible

Sharon

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was not cleaned from the previous guests. No bedding, dirty floors, etc. The woman at the front desk didn't answer the phone and kept hanging up on me when I tried to call to let them know. When I first arrived, she also did not tell me any info about my stay, like the checkout time, wifi password, breakfast hours and location, or where the elevators were. We were also given the wrong wifi password when I did ask for it. In the new room, the one pillow had a VERY wrinkly pillowcase that made me feel as though it had been used before. The rest of the pillowcases were not wrinkled.
Stayed 1 night in Mar 2024
Response from Precious, Front Desk on 12 Mar 2024
Thank you for your feedback, we will be addressing your concerns.

6/10 Okay

stacie

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Bhavisha/Front Desk on 13 Mar 2024
We appreciate you staying with us Stacie. Thank you for taking the time to review our hotel.

4/10 Poor

Bruce

Travelled with family
Liked: Cleanliness
Right next to the interstate. Hard to sleep
Stayed 2 nights in Mar 2024
Response from Precious, Front Desk on 12 Mar 2024
We're sorry you were unhappy with your recent stay. Please, at any time you have a problem, let the front desk know. We will do our best to fix the issue.

4/10 Poor

Elizabeth

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches in our room. Musty smelling and thin walls
Stayed 2 nights in Mar 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and nice
Stayed 1 night in Mar 2024
Response from Precious, Front Desk on 12 Mar 2024
Thank you for staying with us and sharing your experience. We hope to see you again soon. Best Wishes

10/10 Excellent

Michael

Stayed 2 nights in Feb 2024
Response from Management on 31 Mar 2024
Thank you Michael, great to see you had a pleasant stay. See you soon!Best Wishes

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are great. The location is close to the highway making it load. It’s fine for a night or two. I wouldn’t recommend for a long stay.
Stayed 1 night in Feb 2024
Response from Precious, Front Desk on 12 Mar 2024
Thank you for staying with us and sharing your experience. We hope to see you again soon. Best Wishes

2/10 Terrible

Nicolas

Disliked: Staff & service, amenities, property conditions & facilities
Roxanna is a lying manager. They charge a surprise high holding fee, and the rooms smell like mold! Rooms are right on the interstate, so all you hear is the loud traffic day and night. Yuk! Not what it used to be a few years ago. Will never stay here again!
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
We appreciate your feedback as it helps us do better. We have a strict policy on Incidental Hold which are highlighted at the time you make the reservation and reiterated at check in. We are sorry about your experience. Best Wishes