4/10 Poor
Patrick
25 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was in a tough spot needing immediate shelter with myself and three children. We’ve stayed many times at Hyatt hotels and have never been so dissatisfied. From the moment that I pulled up and was greeted by the valet attendant..I knew I had made a mistake in booking here. He let me know that I was parked in the VIP area and if I wasn’t going to pay $47 to valet park that I needed to pull up and wait on the side of the loading zone to self park for $40 a night. Mind you, I’m exhausted, have a car full of kids and belongings and we weren’t parked in a proper spot at 9 pm at night. Upon check in, the front desk woman was very dry, basic, didn’t explain anything and was just overall unpleasant. I was so tired,we managed to find the self parking lot behind the hotel and drag all of our belongings inside and up to the 5th floor because I wasn’t about to ask for assistance from the valet attendant. There isn’t even carts for me to use. They had to assist which would isn’t an issue except I had no cash on me for a tip. Like I said I’ve stayed at many Hyatt hotels and this one is NOT for families. This is a business hotel with zero amenities. The place was under construction and the pool is closed until June. The price should reflect that but it doesn’t. Breakfast is NOT included and is a little market with very limited selections of food that is beyond overpriced. The rooms have 3 towels, no storage at all, an extra small mini fridge, and no extra linens or even a bottle of water!
Patrick
Stayed 2 nights in Apr 2024