Ratings based on 320 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from England

Convenient overnight before flying from Heathrow

Posted 18-Feb-2017
We only stayed for one night; the staff were pleasant and helpful, the room was clean and tidy and the towels were good-sized - always important! It was an ideal location for getting to the airport the next day. We pre-booked a taxi transfer through the hotel which was easy to do and cost £8 to terminal 3.
3out of 5
by A verified traveller

One night before flight

Posted 18-Feb-2017
Stayed one night for a flight to usa. Hotel was chosen because of the facilities and other reviews . On arrival check in was good, friendly staff. Room was clean but needed up grading. Chipped paint, and molding in bathroom. Bedroom was not what I booked.... asked for two queen beds, got a room that had just one bed. . Main bar and restaurant needs to accept usa dollars as well as uk pounds for the meals and drinks. If the little foyer shop can accept dollars for drinks and newspapers then the bar and restaurant should be able to do it. Not all travellers are business people with credit cards. Using cash felt it was almost an inconvenience for the staff. Price of room needs to include breakfast. Average room, too high prices for the quality. Unfortunately captive audience will pay. I fly about 4 times a year in and out of London to atlanta. Will use a different hotel next time. Hotel is charging Rolls Royce prices but giving Ford service.
5out of 5
Recommended
for Everyone
by A verified traveller from southampton

Nice hotel close to airport

Posted 15-Feb-2017
Very good quality hotel close to Heathrow Food and drink expensive but good quality
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Brilliant hotel ,friendly staff and nice location.

Posted 09-Feb-2017
Pros: Staff friendly ,location and comfortable beds .
Location: Very near terminal 3 ,short. 10 mins journey on the local FREE bus .
Hi we enjoyed our stay at the Renaissance ,brilliant hotel ,friendly staff and lovely comfortable beds .
4out of 5
Recommended
for Everyone
by A verified traveller from Jacksonville, FL

Nice hotel close to airport.

Posted 08-Feb-2017
This hotel is very nice in general. Clean and reasonable rate. Very convenient to airport and to the public transportation.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Feb-2017
Pros: everything
Cons: nothing that I could see
Location: no comment as was just staying overnight and had an early start at the airport
very close to airport yet we did not hear the planes, very clean and comfortable and the meal we had was excellent
4out of 5
Recommended
for Everyone
by A verified traveller

A place to lay your head after a long flight.

Posted 31-Jan-2017
We were met with a very friendly porter who helped us with our bags. The receptionist was very efficient. The room was well appointed with everything one could need. We ate in the restaurant and had good service and surprisingly good food.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel with with great staff!

Posted 29-Jan-2017
Pros: Lovely spacious clean room. Excellent staff welcome.
Cons: Heating control
Location: Closest to airport underpass for terminals 1, 2 and 3 at Heathrow.
We stayed here as we got a great rate on Expedia, but were delighted that the hotel was nearest to the runway underpass. Although very large, the staff had a very welcoming attitude. For example, while we were trying to fathom out the bus for next morning, the concierge came straight over to help. In fact, it is cheaper an easier to book their taxi. The driver was waiting as we reached reception. The only minus point was the temperature of the room, which we struggled to get to grips with. We could have rung reception, but felt that we would have liked to be in charge ourselves, as further adjustments might be needed overnight.
3out of 5
Recommended
for Everyone
by A verified traveller from Paris

Quick but nice stay

Posted 23-Jan-2017
Pros: Service
Cons: Repair the ticket machine - have shower gel at the bathroom
Location: Near the airport so did not have time to look around
Staff hotel are just very nice and helpful..; bus ticket machine was broken and I missed cash, the person in charge of Taxi has proposed to give me from his money to get the ticket.. and he did.. amazing service !
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel convenient for Heathrow terminals.

Posted 17-Jan-2017
Pros: Convenience.
Cons: No hot chocolate sachets in room.
Location: Its an AIRPORT hotel.
Perfect overnight stay prior to flight. Excellent pre-book taxi service - only £10 from hotel to terminal.