Ratings based on 396 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

good airport hotel

Posted 23-May-2017
We stayed here while transiting through Heathrow. It was close to the terminal and very easy to get in and out of. We were disappointed not to get a double bed, but this is an issue in England hotels. The staff was nice and everything was clean and well appointed.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Pros: Location and service.
Cons: Speed up dining room attention.
Location: not applicable
All went very well from check in to check out. Staff were most helpful in all areas.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from USA

Convenient to Heathrow

Posted 21-May-2017
Pros: convenient location for Heathrow flights nice interior
Cons: exterior- I would never have stayed there, without a friend's recommendation
Location: fly out of Heathrow
comfortable room, quieter than expected, given the runway outside my window
5 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Great Overnight Connecting at Heathrow

Posted 19-May-2017
Pros: Location and easy to get to via Hotel Hoppa Bus. It is a large comfortable hotel with a Starbucks. Staff are very friendly and helpful.
Cons: While the staff is very friendly, sometimes they are too "chatty". That's OK, but with 5 people waiting be more efficient at the front desk.
Location: Other than change planes at LHR, we really don't know of other things to do nearby.
We've stayed in this hotel during every flight scheduling requirement for an overnightt at LHR during the past five years or so. Always dependable service and friendly staff which works hard to get us the kind of room we want. Their buffet breakfast is excellent in the fine British Breakfast tradition. We will continue to use this hotel connecting from an afternoon arrival to a morning departure the next day headed across "The Pond".
3 out of 5
by A verified traveller

Average

Posted 18-May-2017
Dated, average food, overpriced feels understaffed at peak times.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in great location for Heathrow

Posted 18-May-2017
Much of the hotel was part of a renovation completed last year and the property is well maintained despite high traffic levels. Our room was super clean with a very comfortable bed. Staff were professional, polite and welcoming. Easy access to/from Heathrow on the Bath Road bus a few steps outside the front door.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas Texas

Good Hotel very close to Heathrow airport.

Posted 15-May-2017
Pros: Proximity to Heathrow
Cons: More shower pressure
Location: Didn't find out what's in the area as we were just there overnight to fly out in the morning
Good hotel for layover arriving or departing Heathrow. Quiet large rooms. Staff excellent and very helpful. Checked us in and printed boarding passes for us. Drinks and food a little expensive but that's London for you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 14-May-2017
Cons: two pillows per guest and softer bedding
We stayed here after a week in London before a transatlantic flight. It was quiet and comfortable. The only suggestion I would have is that each bed only had 1 pillow where a couple on each would have been nice. Also the bedding was scratchy, but it was possible that they were very new and stiff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide, Australia

Welcome slice of luxury on the edge of London

Posted 10-May-2017
Stayed here after a mammoth drive around England. It was excellent from the moment we walked in the door. Great staff (thanks Olga), lovely room plenty of space. Plus great shower and bathroom. Bed was sooooo comfortable. Easy parking close to a range of facilities. Would highly recommend for tired travelers looking for aneady option near the airport or before heading back to the city.
5 out of 5
Recommended
for Everyone
by A verified traveller

Large hotel near Heathrow Airport

Posted 10-May-2017
This is a very large convenient hotel near to a Heathrow airport. Very close to car rental returns. Rooms are modern and refurnished.