Novotel London ExCeL

Property class: 4

Choose dates to view prices

Located close to Royal Victoria Bridge and IFS Cloud Royal Docks Station, Novotel London ExCeL provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. The on-site international cuisine brasserie, Upper Deck, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Parking available
The current price is £93
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a wooden headboard, a cityscape mural, a bathroom with a sink, and a striped rug.

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(11 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

A modern hotel room with a bed, a desk with a flat-screen TV, a grey sofa, a red pillow, and a cityscape mural on the wall.

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a desk, a red chair, a grey sofa with red cushions, a bed, and a large window with sheer curtains.

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(16 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a window with curtains.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a desk, a red chair, a grey sofa with red cushions, a bed, and a large window with sheer curtains.

Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a flat-screen TV mounted on the wall, a desk with a lamp, a bed with white bedding and a red pillow, and a large window with sheer curtains.

Superior Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(17 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Located on the waterfront, Novotel London ExCeL is in Docklands neighbourhood and is connected to a shopping centre. The Crystal and Royal Victoria Bridge are notable landmarks, and some of the area's activities can be experienced at IFS Cloud Royal Docks Station and IFS Cloud Greenwich Peninsula Station. Looking to enjoy an event or a match? See what's going on at Excel London or The Arena. Take the opportunity to explore the area for water adventures such as sailing.
Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • A modern bridge with a clear blue sky and a large building in the background.
    Excel London
    1 min walk - 0.1 miles
  • A cityscape with a river, skyscrapers, and a bridge.
    IFS Cloud Royal Docks Station
    6 min walk - 0.4 miles
  • Royal Victoria Bridge
    3 min walk - 0.2 miles
  • The Crystal
    7 min walk - 0.4 miles
  • ISKCON Bhaktivedanta Manor
    14 min walk - 0.8 miles

Getting around

  • West Ham Station
    6 min drive
  • Royal Victoria DLR Station
    6 min walk
  • London (LCY-London City)
    13 min drive

Restaurants

  • Costa Coffee
    4 min walk
  • Subway
    6 min walk
  • Sandwich & Co.
    3 min walk
  • Urban Garden
    8 min walk
  • Warehouse K
    3 min walk

About this property

Novotel London ExCeL

  • Upscale hotel near Excel London
  • Located close to Royal Victoria Bridge and IFS Cloud Royal Docks Station, Novotel London ExCeL provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. The on-site international cuisine brasserie, Upper Deck, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym.
  • Other perks include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and coffee/tea in reception
    • Concierge services, ATM/banking services and meeting rooms
    • Multilingual staff, a banquet hall and luggage storage
    • Guest reviews give top marks for the helpful staff and location
  • Room features
  • All 257 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks such as free WiFi and desk chairs.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • LCD TVs with cable channels
    • Wardrobes/cupboards, recycling and free infant beds

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Is Novotel London ExCeL pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Novotel London ExCeL?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 9 Nov 2026 start from £93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Novotel London ExCeL?

Self-parking is available for GBP 30 per night.

What time is check-in at Novotel London ExCeL?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM.

What time is check-out at Novotel London ExCeL?

Checkout is at noon.

Where is Novotel London ExCeL located?

Located in Docklands, this hotel is within a 5-minute walk of Excel London, Royal Victoria Bridge and IFS Cloud Royal Docks Station. The Crystal and Thames Barrier Park are also within 1 mi (2 km). Royal Victoria DLR Station is 6 minutes by foot and Custom House Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel London ExCeL Reviews

8.6

Excellent

8.8

Cleanliness

10

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 556 out of 1010 reviews
Rating 8 - Good. 251 out of 1010 reviews
Rating 6 - Okay. 109 out of 1010 reviews
Rating 4 - Poor. 49 out of 1010 reviews
Rating 2 - Terrible. 45 out of 1010 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff was helpful and resonsive !
Stayed 5 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ali, a gentleman at the front desk, was very friendly and welcoming. His kindness made my stay especially comfortable and enjoyable. Thank you, Ali, for making my stay such a pleasant experience!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location easy access to everything ...Lovely staff especially Catherine at the reception and Audrie at the Breakfast Restaurant.. They've done an amazing service..
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is clean. Bathroom is also clean, nice and looks newer. Staff at the reception is superb. However your restaurant is expensive but does not have a lot of options.
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled here for the Nike after dark 10k and we loved it. We’ll be back! Marco and Klea were great and so patient with us. The woman who cleaned our room was so sweet and made sure all of our needs were taken care of. After the 10k we ate at the hotel and my vegan burger and calamari were amazing! The bar was great also and it was nice to have the option to sit at the bar or in the lobby area. When we checked in we were too early so they held our bags so we could explore London. The Elizabeth Line was so close (but not close enough you can hear it from the hotel) which was very convenient, but there was plenty food and activities in the area. Gorgeous spot to walk around. Looking forward to returning.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept, marvelous view of river Tames and wide access for transport and amusement places
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near to Excel and O2 plus tube and bus services close by. Room was clean, bed comfy, staff pleasant and breakfast lovely.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with good amenities with good access to the Excel centre.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff professional👍
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bar well stocked, friendly staff Good menu not overly expensive for London. Room was clean and airy
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, everything we needed for our trip, good location for Central London as right next to the tube station and easy to navigate to all landmarks. Room was not the room I had booked initially, it was changed but not a great start. Room was clean and tidy but had to ask on 3 occasions for my son’s sofa bed to be made up. Breakfast was very good. I would stay here again.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Not a great experience. Breakfast was terrible with limited staff and dirty tables. Housekeeping didn’t show up to provide clean towels. That said, the location is good and close to the train station. However, I’d rate the overall experience 5/10
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean and comfortable room, nice service
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was very nice.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was spotless, check-in easy
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious comfortable and clean.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time of staying at this hotel for a concert at the o2. Faultless. Very smooth check-in. Staff who we encountered throughout were all lovely. Will be my go to place to stay any time I visit the o2.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff, spacious rooms
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Would stay again
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was clean. Staff were okay but forgot to turn on the television. We called several times and were told it would be attended to but it wasn’t and we were unable to watch anything overnight.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable great location
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and all the staff very friendly, very easy to find from station
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for event at the Excel. Comfortable accommodation. Would stay again.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very comfortable room. Breakfast place staff, Marco, is fabulous.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Staff very friendly. Close proximity to Custom House tube station on the Elizabeth line which also has a direct service to Heathrow airport. Convenient to O2 Arena and Icloud cable car.
Stayed 5 nights in Dec 2025