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Novotel London ExCeL

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Reception
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London ExCeL

UNESCO Sustainable Property

Novotel London ExCeL

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationRoyal Victoria Bridge4 min walk
  • Popular LocationEmirates Air Line Royal Docks Station4 min walk
  • Popular LocationExcel Exhibition Centre12 min walk
  • AirportLondon (LCY-London City)6 min drive

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About this area

London

Located on the waterfront, Novotel London ExCeL is in Docklands neighbourhood and is connected to a shopping centre. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Enjoy an event or a match at Excel Exhibition Centre, and consider making time for Emirates Air Line Royal Docks Station—a top attraction that's not to be missed. Take the opportunity to explore the area for water adventures such as sailing.
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Popular Location

What's nearby

  • Royal Victoria Bridge - 4 min walk
  • Emirates Air Line Royal Docks Station - 4 min walk
  • The Crystal - 6 min walk
  • Excel Exhibition Centre - 12 min walk
  • ISKCON Bhaktivedanta Manor - 18 min walk

Getting around

  • London West Ham Station - 5 min drive
  • Custom House for ExCel Station - 5 min walk
  • London (LCY-London City) - 6 min drive

Restaurants

  • Upper Deck — 1 min walk
  • Tapa Tapa - 3 min walk
  • Caffe Fratelli - 4 min walk
  • Nakhon Thai Waterfront - 8 min walk
  • Pepenero - 15 min walk

About this property

Novotel London ExCeL

4-star eco-friendly hotel connected to the convention centre in Docklands
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a sauna and self parking. All 257 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include minibars and coffee makers.
Novotel London ExCeL offers 257 forms of accommodation with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: GBP 16.45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference space (4530 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 2 PM - 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from December 31 2020 to June 20 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Beach
  • Breakfast
  • Business centre
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Golf course
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
  • Tennis courts
  • Water park
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 21 June 2021 to 31 August 2021 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 16.45 per person (approximately)
  • Self-parking fee: GBP 18 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 524 out of 997 reviews
5 - Excellent 53%
Rating 4 - Good. 350 out of 997 reviews
4 - Good 35%
Rating 3 - Okay. 88 out of 997 reviews
3 - Okay 9%
Rating 2 - Poor. 21 out of 997 reviews
2 - Poor 2%
Rating 1 - Terrible. 14 out of 997 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities
Write a review

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property while trying to get a flight back to Canada. The staff could not be more helpful and the service was excellent. The hotel is located in Docklands and is perfectly situated to a number of transportation options including Royal Victoria station, the Emirates Cable Car and the Thames Clipper.
Stayed 1 night in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful well maintained property in a cool location in Docklands. The staff in the hotel were outstanding. I needed to stay here for three days during the pandemic in order to get back to Canada. The staff were amazing and understanding. I will support this hotel chain in the future.
Stayed 2 nights in Mar 2020

4/5 Good

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020