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Novotel London ExCeL

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Reception
Standard Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace
Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London ExCeL

UNESCO Sustainable Travel Pledge

Novotel London ExCeL

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

Explore the area

  • Popular LocationExCeL Exhibition Centre3 min walk
  • Popular LocationRoyal Victoria Bridge4 min walk
  • Popular LocationEmirates Royal Docks Station5 min walk
  • AirportLondon (LCY-London City)6 min drive

Choose dates to view prices

About this area

London

Located on the waterfront, Novotel London ExCeL is in Docklands neighbourhood and is connected to a shopping centre. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Looking to enjoy an event or a match while in town? See what's going on at ExCeL Exhibition Centre. Take the opportunity to explore the area for water adventures such as sailing.
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Map

What's nearby

  • ExCeL Exhibition Centre - 3 min walk
  • Royal Victoria Bridge - 4 min walk
  • Emirates Royal Docks Station - 5 min walk
  • The Crystal - 6 min walk
  • ISKCON Bhaktivedanta Manor - 18 min walk

Getting around

  • London West Ham Station - 4 min drive
  • Royal Victoria Station - 6 min walk
  • London (LCY-London City) - 6 min drive

Restaurants

  • Marina - 2 min walk
  • China Palace - 2 min walk
  • Al Masar - 3 min walk
  • Zero Sette - 3 min walk
  • Cafe Bonnane - 3 min walk

About this property

Novotel London ExCeL

Eco-friendly hotel connected to the convention centre in Docklands, walk to ExCeL Exhibition Centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and self parking.
Novotel London ExCeL offers 257 accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10 AM: GBP 18.10 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Upper Deck

Things to do

  • Fitness centre
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (4530 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

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Guest rating 4+
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Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: GBP 18.10 per person (approximately)
  • Self-parking fee: GBP 18 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 563 out of 1006 reviews
5 - Excellent 56%
Rating 4 - Good. 310 out of 1006 reviews
4 - Good 31%
Rating 3 - Okay. 83 out of 1006 reviews
3 - Okay 8%
Rating 2 - Poor. 26 out of 1006 reviews
2 - Poor 3%
Rating 1 - Terrible. 24 out of 1006 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 4 star hotel with NO Air-conditioned working throughout my 10 days of staying. The cleaning staff only changed my bed sheets 2 times only throughout my stay. That's not good enough. In a king size bed with family.
Stayed 9 nights in Jul 2022

3/5 Okay

Travelled with family
Liked: Cleanliness
Staff unhelpful. We were 4 staying in family room. Insufficient cups/glasses and refreshments in room. Hotel clean though. Just thought staff could of been a bit more helpful especially regarding the area and definitely about the parking
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place for all activities refrigerator was not working
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, especially the quiet and surroundngs. Was a wonderful stay.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excelent hotel, I recomend it.
Stayed 1 night in Jun 2022