Located on the waterfront, Novotel London ExCeL is in Docklands neighbourhood and is connected to a shopping centre. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Enjoy an event or a match at Excel Exhibition Centre, and consider making time for Emirates Air Line Royal Docks Station—a top attraction that's not to be missed. Take the opportunity to explore the area for water adventures such as sailing.
Emirates Air Line Royal Docks Station - 4 min walk
The Crystal - 6 min walk
Excel Exhibition Centre - 12 min walk
ISKCON Bhaktivedanta Manor - 18 min walk
London West Ham Station - 5 min drive
Custom House for ExCel Station - 5 min walk
London (LCY-London City) - 6 min drive
Upper Deck — 1 min walk
Tapa Tapa - 3 min walk
Caffe Fratelli - 4 min walk
Nakhon Thai Waterfront - 8 min walk
Pepenero - 15 min walk
About this property
Novotel London ExCeL
4-star eco-friendly hotel connected to the convention centre in Docklands
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a sauna and self parking. All 257 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include minibars and coffee makers.
Novotel London ExCeL offers 257 forms of accommodation with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Protective shields in place at main contact areas
Social distancing measures in place
Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Self parking on site (GBP 18 per night; includes in/out privileges)
Wheelchair-accessible parking available
Food and drink
Buffet breakfast available for a fee daily 6 AM–10 AM: GBP 16.45 per person
1 restaurant and 1 coffee shop/cafe
24-hour room service
Coffee/tea in a common area
Things to do
Free cots/infant beds
Free newspapers in reception
24-hour front desk
Conference space (4530 square feet)
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
The following facilities or services will be unavailable from December 31 2020 to June 20 2021 (dates subject to change):
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 21 June 2021 to 31 August 2021 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Staffed front desk
Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)
Payment types at the property
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
Fee for buffet breakfast: GBP 16.45 per person (approximately)
Self-parking fee: GBP 18 per night (in/out privileges)
Pet fee: GBP 15 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
Property is also known as
Excel London Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London
Frequently asked questions
Yes, Novotel London ExCeL offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel London ExCeL cancellation policy on our site for more details about any exclusions or requirements.
As of 17 Jun 2021, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 15 Jul 2021 start from £79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night.
Self-parking is available for GBP 18 per night.
Check-in is from 2 PM - 5:00 AM.
Checkout is at noon.
Located in Docklands, this eco-friendly hotel is within a 5-minute walk of Royal Victoria Bridge and Emirates Air Line Royal Docks Station. The Crystal and Excel Exhibition Centre are also within 15 minutes. Custom House for ExCel Station and Royal Victoria Station are within a 5-minute walk.
I stayed at this property while trying to get a flight back to Canada. The staff could not be more helpful and the service was excellent. The hotel is located in Docklands and is perfectly situated to a number of transportation options including Royal Victoria station, the Emirates Cable Car and the Thames Clipper.
This is a beautiful well maintained property in a cool location in Docklands.
The staff in the hotel were outstanding.
I needed to stay here for three days during the pandemic in order to get back to Canada. The staff were amazing and understanding. I will support this hotel chain in the future.