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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Guest reviews

4.4/5 Excellent
996 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Spa
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationRoyal Victoria Bridge4 min walk
Popular LocationEmirates Air Line Royal Docks Station4 min walk
Popular LocationThe Crystal6 min walk
AirportLondon (LCY-London City)6 min drive

Choose dates to view prices

  • Superior Room, 1 Queen Bed with Sofa bed

    4.3/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsSuperior Room, 1 Queen Bed with Sofa bed
  • Standard Room, 2 Single Beds

    4.5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds
  • Premium Room, 1 Queen Bed (Premium)

    4.4/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsPremium Room, 1 Queen Bed (Premium)
  • Standard Room, 1 Queen Bed with Sofa bed

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More detailsStandard Room, 1 Queen Bed with Sofa bed
  • Standard Room, 1 Queen Bed

    5/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room, 1 Queen Bed
  • Room, 1 Queen Bed

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsRoom, 1 Queen Bed

About this area

London

Located on the waterfront, Novotel London ExCeL is in Docklands neighbourhood and is connected to a shopping centre. The Crystal and O2 Arena are cultural highlights, and some of the area's notable landmarks include Royal Victoria Bridge and ISKCON Bhaktivedanta Manor. Enjoy an event or a match at Excel Exhibition Centre, and consider making time for Emirates Air Line Royal Docks Station—a top attraction that's not to be missed. Take the opportunity to explore the area for water adventures such as sailing.
Visit our London travel guide
View in a map
Popular Location

What's nearby

  • Royal Victoria Bridge - 4 min walk
  • Emirates Air Line Royal Docks Station - 4 min walk
  • The Crystal - 6 min walk
  • Excel Exhibition Centre - 12 min walk
  • ISKCON Bhaktivedanta Manor - 18 min walk

Getting around

  • London West Ham Station - 5 min drive
  • Custom House for ExCel Station - 5 min walk
  • London (LCY-London City) - 6 min drive

Restaurants

  • Upper Deck — 1 min walk
  • Cafe Bonnane - 3 min walk
  • Caffe Fratelli - 4 min walk
  • Il Bianco - 3 min drive
  • Bow Creek Cafe - 4 min drive

About this property

Novotel London ExCeL

4-star pet-friendly hotel connected to the convention centre in Docklands
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, a sauna and self parking. All 257 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include minibars and coffee makers.
Novotel London ExCeL offers 257 forms of accommodation with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: GBP 18 per night

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: GBP 16.45 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Sauna
  • Steam room

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space (4530 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in between 2 PM and 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 17 May 2020 to 13 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 16.45 per person (approximately)
  • Self-parking fee: GBP 18 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Novotel London ExCeL Hotel
Novotel ExCeL Hotel
Novotel London ExCeL
Novotel ExCeL
Accor London Excel
Novotel London Excel Hotel London
Novotel London ExCeL England
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Can I cancel my reservation for free at Novotel London ExCeL and receive a full refund?
Yes, Novotel London ExCeL offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel London ExCeL cancellation policy on our site for more details about any exclusions or requirements.
Is Novotel London ExCeL pet-friendly?
Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night.
How much is parking at Novotel London ExCeL?
Self-parking is available for GBP 18 per night.
What time is check-in at Novotel London ExCeL?
Check-in is from 2 PM to 5:00 AM.
What time is check-out at this property?
Checkout is at noon.
Where is Novotel London ExCeL located?
Located in Docklands, this hotel is within a 5-minute walk of Royal Victoria Bridge and Emirates Air Line Royal Docks Station. The Crystal and Excel Exhibition Centre are also within 15 minutes. Custom House for ExCel Station and Royal Victoria Station are within a 5-minute walk.

Guest reviews

Overall score and ratings for Novotel London ExCeL

4.4
Excellent
5 - Excellent
524
4 - Good
349
3 - Okay
88
2 - Mediocre
21
1 - Poor
14
4.4
Cleanliness
4.5
Service and Staff
4.2
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed at this property while trying to get a flight back to Canada. The staff could not be more helpful and the service was excellent. The hotel is located in Docklands and is perfectly situated to a number of transportation options including Royal Victoria station, the Emirates Cable Car and the Thames Clipper.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

This is a beautiful well maintained property in a cool location in Docklands. The staff in the hotel were outstanding. I needed to stay here for three days during the pandemic in order to get back to Canada. The staff were amazing and understanding. I will support this hotel chain in the future.

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

3/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020