Ratings based on 1,382 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Lovely hotel. Restaurant a disaster.

Posted 21-Aug-2017
Spacious clean room with a comfortable bed. Staff were welcoming and helpful with no distain in answering any questions you may have. Hotel restaurant left a lot to be desired. were not able to take a party of five people straight away and was required to wait 20 minutes for a table with not even a quarter of the restaurant being full. Our orders took over 45 minutes to be served wth the end result leaving a lot to be desired. Meats were cooked to an inch of their life and side dishes ordered were forgotten. The restaurant served pizzas however, no pizzas were being made which but down the choices on the menu dramatically. Food was not worth the wait or the money at the end of the evening. Would stay again for the rooms but would not go to the restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller from normanton west yorkshire

Nice view

Posted 15-Aug-2017
Very good. Nice rooms . Very quite. Id defo come back. Abit expensive for drinks but had a great laugh and fum.
5 out of 5
Recommended
for Everyone
by A verified traveller from Derby

Two night Stay

Posted 29-Jul-2017
Pros: As above
Cons: Flow of water from sink very slow.
Location: Excellent location with all attractions and restaurants close by.
Excellent hotel and exactly as described on line. Staff were very pleasant and attentive. Nearly always two staff at reception so no waiting. Room clean, well equipped and bed very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from Harrogate

Very handy for the Albert Dock attractions

Posted 29-Jul-2017
Pros: Its location and degree of comfort .
Location: Very close to Albert Dock , the Big Wheel and the 02 centre .
We had a pleasant and comfortable stay . Everything was as promised . The location is excellent for the Albert Dock attractions . Not easily accessible by public transport but that is not something over which the hotel has any control .
5 out of 5
Recommended
for Everyone
by A verified traveller from Preston

Lovely hotel really close to everything

Posted 22-Jul-2017
I loved this hotel. We had a nice view of the docks from our room. The bed was incredibly comfortable, especially with the duvet. The room was air conditioned so was the perfect temperature. Had a problem with our key card but the receptionist was happy to help, making the issue disappear quickly and easily.
5 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Nice hotel by Albert Dock

Posted 19-Jul-2017
Pros: Very clean and tidy hotel. Parking is not free but the hotel will offer 25% discount to full day parking at a multi-stories car park next door.
Cons: Can't think of any.
Location: Location is just next to the Albert Dock and you can find the Beatles Experience there. Only 5 minutes you will reach the river side!
The hotel is well managed. It is very clean and tidy. Three of us were staying in a 3 people bedroom and the room size is still reasonable. We stayed on the 5th floor and can have a good view outside. Breakfast is the typical English breakfast and tasting good. The hotel is at the Albert Dock, only 3 mins walk to the Tate Gallery and the river side. Very pleasant walk. Even walking up to the city shopping center will only take you 10 or 15 minutes. Very nice road and easily accessible to most of the major attractions. Will book the same hotel next time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient location

Posted 19-Jul-2017
Stayed here for two nights recentlyand found staff very helpful and courteous at alk times. Our room was very clean and alk necessities in place ie ironing board/iron/hairdryer. Our only dissatisfaction was the condition of the dining room.the carpet beeds replacing as threadbare in places. Also stained. The dining table and chairs need attention too. It would be helpful if a member of staff clraned doen vthe tables with a detergent in between each guests use. The buffet breakdast was very good alk round
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow, Scotland

Nice hotel close to Albert Docks.

Posted 16-Jul-2017
Pros: Location
Cons: Better hairdryer
Location: Close to Tate Liverpool, Martime museum and echo centre for concerts.
Easy check in, close to rail links and tourist attractions.
5 out of 5
Recommended
for Everyone
by A verified traveller from H

Very good location

Posted 11-Jul-2017
Very satisfied. Would visit again. Friendly and helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Good hotel in excellent location

Posted 09-Jul-2017
Pros: Clean room. Excellent location.
Cons: Breakfast was just about adequate and staff were very slow to clear and clean the tables.
The hotel is located in an ideal location with easy access to the Echo Arena, Liverpool One and the Albert Dock. Check in was reasonably smooth despite there being quite a queue at Reception when we arrived. Reception staff were very professional and friendly. Our room was a standard double on the 6th floor which gave us great views over the city. The room was a reasonable size, very clean with a very comfortable bed. A slight criticism in the bathroom area - the shower door is fitted too close to the sink and could cause a problem if the door isn't opened carefully.