Ratings based on 1,107 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Southampton UK

Great location and smart

Posted 13-May-2016
Easy checkin/ out. Very clean and modern in a good location. Easy access by road with parking facilities using nearby multi storey carpark. Full English breakfast was tasty but could do with an extra hour before closing (had a late night!). Nice helpful staff. Would stay again.
4out of 5
by A verified traveller from Warrington

Nice hotel - take your own biscuits though!

Posted 09-May-2016
Clean, modern and comfortable room. In a great location for visiting Liverpool. Nice bar, lobby and restaurant area. Staff were helpful and friendly and we didn't have to wait to check in and out and when we needed to ask for help, they were quick to respond. However, when we arrived back to the room after our night out, we discovered that there were only 2 cups (there were 3 of us staying in a triple room) and biscuits were not provided! We went down to the reception desk and the night manager (who was very helpful and friendly, with an excellent sense of humour) instantly provided us with an extra cup (and some fresh milk!) but they weren't able to provide any biscuits which I thought would be standard for any hotel chain. Especially considering that we paid £210 for the room for 1 night (breakfast wasn't included). There was also no mini bar in the room, no vending machines and the hairdryer required you to press a button down for the whole time you need it to be switched on.
5out of 5
by A verified traveller

Lovely hotel staff always happy to help

Posted 02-May-2016
hotel very clean staff are fantastic and always happy to help would recommend to anyone and would be staying again if I go back to Liverpool
4out of 5
by A verified traveller from Schweiz

Sehr schöne Zentrale Lage bei den Docks

Posted 05-Apr-2016
Pros: Lage
Cons: WLAN sollte gehen
Location: An den Docks Diverse Restaurants und Clubs gleich um die Ecke
Alles wunderbar bis auf 2 kleine Minuspunkte. Frühstück wird leider nur sehr spärlich nachgefüllt wenn etwas aus ist, und was leider gar nicht geht in der heutigen Zeit ist, dass das WLAN 2 Tage nicht ging..!
4out of 5
by A verified traveller from Suffolk

Good location

Posted 07-Mar-2016
Picked this hotel for it's location and value for money. It was far better than expected for the room rate. Great location very near the Albert docks which has lots of places to eat and drink and a short walk into the shopping area and the Walker gallery . Drop off point and Car park very good. Discounted rate for parking. Would use this hotel again.
4out of 5
by Richard W.

Great location let down by heating

Posted 25-Feb-2016 on Ebookers
If you are looking for a quality hotel near to the visitor attactions look no further. Albert Dock, Tate Liverpool etc are on the doorstep. We were delighted to be upgraded to a suite on the top floor with some of the best views in Liverpool, it was very spacious and comfortable but.... Our visit was in the middle of February and the room had no effective heating. What heating there was required the key card to be left in the slot and turned itself off after a short period. As a result the room was cold in the evening and first thing in the morning. I would stress that we don't expect tropical conditions, just a reasonable temperature around 22 degrees. We only stayed one night so had little opportunity to seek an improvement but I don't doubt that the helpful staff would have done what they could.
5out of 5
by ecsesion

Recommended

Posted 24-Feb-2016 on Ebookers
Very nice stay and in a good location. Peacefully and at the same time close to main attractions and must-see places in Liverpool. Staff very friendly and helpful.
5out of 5
by Fay from Shropshire

Great hotel, fab location

Posted 23-Feb-2016 on Hotels
Great base to explore Liverpool Also very convenient for events at the Echo Arena
5out of 5
by Fiona B.

Great hotel and location

Posted 22-Feb-2016 on Ebookers
Fab hotel, great location and staff very friendly.
4out of 5
by A verified traveller

Nice hotel and close to the city centre

Posted 21-Feb-2016
Really enjoyed our stay at this hotel,it is close to the city centre and it is in a great location