Ratings based on 1,347 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jun-2017
The stay was quick and straight forward, the late night sandwiches were much appreciated. the hotels location opposite the Echo Arena was ideal for us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Hertfordshire

Excellent hotel on waterfront.

Posted 05-Jun-2017
Pros: Friendly staff/good breakfast/comfy beds.
Cons: Possibly another chair in the room but we only had a basic room so not really expected.
Location: Everything was walkable never more than 15 mins to furthest location.
Perfectly placed to one side of the Albert Dock/waterfront next to ferris wheel. Easy walk from station 12 mins down hill. Nice views during the day and very picturesque at night.
5 out of 5
Recommended
for Everyone
by A verified traveller from chester

Posted 01-Jun-2017
Had a great stay. Great location. Helpful and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-May-2017
A comfortable no thrills hotel Excellent location especially for the convention centre
4 out of 5
Recommended
for Everyone
by A verified traveller

Ideal for the ACC/ Arena/ Exhibition place

Posted 29-May-2017
The check in was smooth, staff were helpful, very close to the exhibition place.
5 out of 5
Recommended
for Everyone
by A verified traveller

attending the Jon Cale concert in Clarence Dock

Posted 28-May-2017
Pros: Staff
A family get together to see John Cale on Friday night, an excellent visit and the hotel was vibrant, happy, great staff, clean and comfortable room. Would recommend!
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Hotel was close to the ACC venue that I needed.

Posted 24-May-2017
Pros: Modern, light and and well furnished. spotlessly clean and tidy.
Location: Lots of interesting places to visit within a short distance; The Beatles exhibition, Tate Modern, Albert Docks with restaurants and shops.
The staff were very welcoming and professional. The restaurant food was excellent for both evening dinner and breakfast and the service was also excellent. Everywhere throughout the hotel was clean and tidy and well furnished.
3 out of 5
Recommended
for Everyone
by A verified traveller from UK Midlands

Close to Echo Arena & Attractions

Posted 23-May-2017
Hotel was ok though over priced for the Saturday night before the big football match next day and so could demand a premium on room rates. That said they should have been more prepared given they would be very busy and allocate more staff to the bar which had queues and at time just one junior member of staff running it! Also, even though restaurant empty it took a long time for food & drink to arrive. Could do better else stay was ok.
3 out of 5
by A verified traveller from N1 6JL

Chris

Posted 06-May-2017
Hotel was pretty standard which was fine. The food from the bar menu was disgraceful, I would suggest avoiding the chicken and bacon club!
3 out of 5
by A verified traveller from N1 6Jl

Nice but I wouldn't eat there!

Posted 02-May-2017
Hotel was nice and a good location. Only disappointment was the food, it was more expensive than eating out and it was terrible!