Ratings based on 1,457 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Nice city centre location

Posted 14-May-2018
Pros: Great location
Cons: Replace broken sink.
Disappointed with broken sink (cracks across large section) in bathroom and ceiling plaster peeling off. A broken sink is not acceptable in a major brand hotel.
5 out of 5
by A verified traveller from Newcastle

Posted 13-May-2018
Very central, right on Albert dock. Big rooms reasonable price.
2 out of 5
by A verified traveller from GLASGOW

Posted 12-May-2018
Good location,room carpet filthy , expensive bar
5 out of 5
by A verified traveller

Posted 07-May-2018
Busy and long queue for check in because of bank holiday, but once seen we got a lovely clean room on the top floor facing the wheel and the pier it was amazing! Excellent service and decent breakfast, which you’ve gotta go early or it will be heaving
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Good hotel

Posted 02-May-2018
Clean room. Good location and breakfast. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Belfast, Northern Ireland

Nice hotel, convenient location.

Posted 30-Apr-2018
Pros: The location.
Cons: No improvements suggested as our visit was without fault.
Location: Located at the docks. Echo Arena with shows; Liverpool Wheel; Hop on and off bus; Liverpool One shopping.
We arrived very early before check-in and the staff were very helpful storing our bags securely in the luggage room which allowed us the freedom to go ou t and about. The hotel is conveniently located to the city centre which is within walking distance. Also very handy for the main bus station. Nice bar in the hotel with a relaxed atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cheam surrey

Good location

Posted 30-Apr-2018
Good location for city centre. Parking nearby. Room a bit tired in places cracked sink peeling ceiling in bathroom. Pillows like bullets! Tried to get a meal in restaurant but told fully booked yet more than half empty!!
5 out of 5
Recommended
for Everyone
by A verified traveller from chester

Brilliant hotel

Posted 29-Apr-2018
Brilliant hotel, good air con in rooms and bed was comfy!
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Nice hotel, close to convention centre

Posted 28-Apr-2018
Great location for out of town visitors attending conferences at the convention centre. The staff are helpful and the facilities are as described.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 27-Apr-2018
We went to a function at the Echo Arena, so stayed in a hotel that was as close as possible. It was situated near the docks too, so easily walkable to a number of restaurants and bars. The hotel staff were very friendly and accommodating on reception and in the restaurant and bar areas. We would definitely stay here again.