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Reviews of Succeed Terreiro do Paço Suites

3 out of 5
Succeed Terreiro do Paço Suites
Arco Escuro, Lisbon, Lisboa

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 55 reviews" "
Rating 8 - Good. 15 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 5 out of 55 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a short stay for me with an early am flight the next morning. But I found the property easy to find, the main office staff friendly and helpful, strong WiFi, the room/bathroom clean, and bed comfortable. There is no elevator to the office or the rooms so be aware if that is an issue for you. It may get a little loud in the hallway occasionally with an echo off the hardwoods from conversations or chimes from then nearby church tower bell, but I would certainly consider staying here my next time visiting Lisbon as it’s in a central area to restaurants, attractions, and transportation.
Stayed 1 night in May 2024

10/10 Excellent

Brendan George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cristiano Azeredo - FOM on 30 Apr 2024
Thanks.

4/10 Poor

Amanda

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience. Expedia did not state that my room would have a public bathroom in the hallway. I cannot expreas what people did to the toilets. The hotel acked as if it was common sense and said they would fix on Expedia (4 days later and not fixed). I did want ro make sure, as I do with all of my overseas hotels..I emailed them 1 month, 2 weeks, and 4 days prior to my arrival with no response. I was told I could not lock the door to use it as a private bathroom, being its in the hall. The amount of people with rooms there and private bathrooms that were too lazy to walk to their rooms and decided to destroy "my" bathroom was insane. I was told i would be texted when room was ready, I was not. I did read that you had to check out hair dryers, unfortunately there was no time limits so no one ever returned them. The staff said they would communicate from one to another but never did.
Stayed 3 nights in Oct 2023
Response from Cristiano Azeredo on 11 Oct 2023
Good afternoon.In fact, you are not being completely honest, since we partially opened this unit in August 2023 and only had effective occupations from August 15th.But, the booking website has exactly the information about what you purchased (room with shared bathroom)... It's not normal for us to reiterate this type of information.However, there was the option of a room with a private bathroom, but I believe that because they were a little more expensive, you didn't opt for them.We are unable to monitor our guests 24 hours, we always have the confidence and hope that they will use our facilities with politeness and respect, but unfortunately some deviate from the common sense that is expected...However, even though we know that we are not to blame for the failure of your accommodation, we sincerely apologize for any inconvenience that may have occurred.Best Regards,Cristiano AzeredoFront Office Manager

8/10 Good

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed in the Family Room. Only one window, located in the separate bedroom — would not recommend this room for claustrophobic folks. Hair dryers kept at the front desk. The shared kitchen area is awesome and beautifully decorated.
Stayed 3 nights in Sep 2023

10/10 Excellent

annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and very central location, only things to note are there is no lift up to the hotel but wasnt too much of an issue, and there wasnt a hairdryer in the room asked at reception but every hairdryer was taken.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was above and beyond helpful!
Stayed 2 nights in Aug 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
We forgot a jewelry bag and they called us and returned. Very nice staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 3 nights in Jul 2023

6/10 Okay

Laura

Liked: Cleanliness, staff & service
I decided to book a replacement hotel for my trip as the single basic room I booked had a shared bathroom facility - this was my own fault for assuming it would have it's own bathroom as it did not explicitly say this. I considered staying the first night and reassessing in the morning, but checked out the shared shower and the lock on it was VERY flimsy, as a solo female traveller i just would not feel safe showering in there. The other downside was the room only had one plug to charge devices. That said, it was very clean, good location and the access to a kitchen is good if you dont want to eat out all the time.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Great stay!
Absolutely loved my stay here. My room 204 was looking out in street which was buzzing at night time yet quiet enough in the room. The room was spotless and the staff were super friendly.
Stayed 4 nights in Jun 2023

10/10 Excellent

John, Alajuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Nikolina

Liked: Cleanliness, staff & service
It was very close to city center, and good for a weekend trip, but I didn't have my separate bathroom which I didn't like because it wasn't mentioned on the booking. Staff was very polite and friendly.
Stayed 2 nights in May 2023

10/10 Excellent

ENRICO, calagry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023

10/10 Excellent

Connie

Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly and very helpful. Kitchen setup was great, dining area clean and comfortable for sit-down meals.
Stayed 5 nights in Apr 2023

10/10 Excellent

Christopher, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice pleasant place to stay nice helpful staff
Stayed 3 nights in Apr 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Napoleon

Stayed 1 night in Apr 2023

2/10 Terrible

Matthew, St Clement Jersey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed with our hotel stay; so disappointed that we left a day early and moved elsewhere. On arrival we were advised by the Front Office Manager that they no longer had our reservation for the dates we had booked and paid for. Following our protestations, 10 minutes later we were found a suitable room. The room had no towels, and despite the FOM promising to get these delivered to the room within a hour, nothing appeared. The only towels available at Reception in the evening were still damp! We received no further communication from the hotel throughout our stay, no apology or explanation why they did not have our reservation. The room itself was quaint, but the old single glazed windows were unable to block out the street noise. Double glazing or internal shutters would have made such a difference. The street noise from the restaurants below our Windows’s did not stop until after 1.30am. Sadly the TV had not been programmed properly, and no channels were available to watch. As the stairs are very steep, and there is no lift, this property is not suitable for anyone struggling to climb stairs. Overall, this is not a property that we would recommend. Much better properties, offering better value and customer service, can be found elsewhere in Lisbon.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Great location staff very friendly and helpful people
Stayed 2 nights in Apr 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is in a great location. Close to a metro station to link to the airport, and near to all of the main tourist attractions. The rooms are clean, modern and air conditioned, and the reception staff are friendly and helpful. Our standard room was very small, the bathroom was cramped and it was a struggle using the shower as it is so narrow. We had a room facing the street, which gets very busy at night so be prepared for noise. We brought ear plugs and weren’t disturbed too much, but definitely consider this if you’re a light sleeper — especially if you’re staying over a weekend. Entrance into the hotel isn’t the best, located up a side alley with people often sat on the doorstep and who you have to ask to move each time — not the hotel’s fault but something to note. We enjoyed our stay overall, the hotel is a good base for exploring Lisbon.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entry to hotel is not the best and no elevator
Stayed 4 nights in Apr 2023

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My group had two rooms on opposite sides of the property. The room on the street was quite loud at night so keep that in mind if you go to bed anytime before 11 and are a light sleeper. The room on the alley was quite. The location is wonderful. Close to many things and a lot of lovely restaurants.
Stayed 5 nights in Apr 2023

2/10 Terrible

Cynthia

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got the room right across reception, it was super noisy both from construction outside our window and from every person that came in through the door. In the middle of the night, there was a person ringing and banging on the hotel's door for about 15-20mins to be let in, it appears maybe the person in charge fell asleep? It was a terrible night as we could not sleep at all. Next morning we asked the receptionist to please give us a different room away from the main entrance as the noisy was too much, the response was simply it was not possible as the hotel was fully booked. The person did not try to sympathize or offer any other kind of compensation/help, so believe some better customer service would be great. A good thing: the location in the city was great and it was super convenient to have bars and restaurants nearby, it was a nice area. In addition, it was very humid and the bathroom floor would not dry after having taken a shower. Given the amount paid per night, the room and very noisy experience was definitely not up to expectations, so in the future we would not stay there :(
Stayed 2 nights in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, no frills
All went well. Like so many hotels in old neighborhoods, it looked a bit dingy from the outside but was clean and renovated in the inside. Bathroom was large with good water pressure. Street noise was a bit loud but easily drowned out by a fan or other white noise. Easy and friendly checkin and checkout.
Stayed 1 night in Mar 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to centre, train station and plenty of shops and restaurants. Very friendly staff
Stayed 4 nights in Mar 2023
Response from James on 27 Mar 2023
Dear James, Thank you very much for sharing your review with SucceedWe couldn't be happier to read your very nice words, and to know that our team was able to meet your expectations!It was a pleasure to welcome you, and we look forward to a next visit,Succeed Team

6/10 Okay

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Positives: Great place to stay for the price point. Easy enough to find and close to the metro to access places around Lisbon. Great staff - everyone was super friendly and helpful. Comfy beds Negatives: Our room was located facing the plaza - so a bit noisy at night if you’re trying to sleep. Our room - again was right over a restaurant and the smell would come into our room - not necessarily a negative but I can imagine the smell getting to be a bit much if you’re sensitive to it. It’s not bad - I just don’t like the smell of food if I am not eating. The room and bathroom was a bit small - I’m not a big person (5’4) but the shower was TINY. Our shower was clogged and it grossed me out. I couldn’t figure out the AC, but I just cracked the window open and it was glorious/perfect for me.
Stayed 2 nights in Mar 2023
Response from Cynthia on 27 Mar 2023
Dear Mrs. Cynthia,Thank you so much for sharing your opinion, which is so important to us.Hopefully it was a pleasant stay, and that our team was able to meet your expectations.We will pay attention to his note, which we will share with the team, and undoubtedly improve in this regard.Thank you, it was a pleasure to welcome you,Best regards,Succeed Team

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Friendly staff and a full kitchen for guests to use
Stayed 3 nights in Feb 2023
Response from Deborah on 27 Mar 2023
Dear Deborah, Thank you very much for sharing your review with SucceedWe couldn't be happier to read your very nice words, and to know that our team was able to meet your expectations!It was a pleasure to welcome you, and we look forward to a next visit,Succeed Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surrounding area, easy to get to from the metro, clean and cozy room, and awesome staff.
Response from Jason on 27 Mar 2023
Dear Jason, Thank you very much for sharing your review with SucceedWe couldn't be happier to read your very nice words, and to know that our team was able to meet your expectations!It was a pleasure to welcome you, and we look forward to a next visit,Succeed Team

6/10 Okay

pouya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have expected more from the Hotel in this Price range, overpriced Hotel. Minus points: very loud and you can't sleep, the hotel is in the main touristic street, the hotel is renovated old house with old noisy flooring and lots of stairs without Elevator, the dousche was'nt working properly, paperthin windows and either too cold or too hot during the day despite of having airconditioner, bad internet connection with disconnection, and 1 day completley power shutdown. Positive points: near the main street and Metro and touristic places and the sea, lots of restaurants and cafes nearby, relative clean place with extra closetroom, shared well equipted Kitchen. Conclusion, if you are planing to stay all night up and partying in the center, it's the choice of hotel, otherwise there are many better places with less price and greater service that you could reach them within 5 min Metro ride.
Stayed 4 nights in Mar 2024
Response from Cristiano Azeredo - FOM on 30 Apr 2024
Thanks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Anne Aase

Stayed 1 night in Dec 2023

4/10 Poor

Paulo

Disliked: Property conditions & facilities, room comfort
Globalement satisfait je laisse rarement des commentaires, là vraiment pour le prix je suis extrêmement dessus, petite chambre, pas de télé qui fonctionnais, toute petite salle de bain ouverture de porte gêne par le wc, pas de lumière dans le seul et petit miroir qui y est. Sans compter le chauffage Bref vraiment à éviter
Stayed 3 nights in Nov 2023

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parquet bois trop trop bruyant Cuisine inaccessibles par moment Très très moyen
Stayed 4 nights in Nov 2023
Response from Cristiano Azeredo - FOM on 13 Nov 2023
Chers invités, bonjour.Nous n'avons pas pu comprendre votre plainte.Tout d'abord, le quartier est l'un des plus touristiques, au cœur de Lisbonne, et le bruit est donc inévitable.En ce qui concerne le bruit interne supposé, le bâtiment a plus de 300 ans, il a donc été construit à l'époque sans se préoccuper du bruit.Quant à l'inaccessibilité de la cuisine ? La cuisine, la salle de petit-déjeuner et la salle à manger n'ont pas de portes et sont donc ouvertes aux hôtes 24 heures sur 24...Dans tous les cas, nous nous excusons sincèrement pour les désagréments causés.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

10/10 Excellent

Odaly

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 3 nights in Oct 2023

6/10 Okay

Sin Ki

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
계단 경사가 심한데 엘리베이터가 없어서 고생 많이 했습니다

10/10 Excellent

Denes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Marie-Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Accueil très sympathique Personnel accommodant Hôtel super bien situé Chambre propre
Stayed 3 nights in Sep 2023

8/10 Good

Daunesh

Travelled with group
Liked: Cleanliness, staff & service
Good value but some issues to take note of
The hotel staff were excellent and friendly. The hotel is on a very active street closed to all traffic, so things stayed very busy and noisy until a little after midnight every night with many outside cafes and seats right under the hotel windows. Not the hotel's fault, but a traveler should be aware it is a very active place and you can expect to not sleep until after midnight every day of the week. It was great value for the money compared to other hotels I researched. Older visitors (or people with mobility issues) may want to also note there is no elevator in the place and the stairs are steep and quite lengthy going up and down. As the hotel is also on a street that is closed to traffic, make sure you have EXACT directions before you arrive as taxi drivers cannot get to the entrance at all. You do have to walk with your luggage for a block or so, at minimum. Bottom line, its a simple nice hotel in a great location for the price, but there are some drawbacks as outlined above. Remember the saying of "you get what you pay for."
Stayed 13 nights in Jul 2023

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023

4/10 Poor

Amanda Erika

Stayed 1 night in Jun 2023

8/10 Good

Oona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact and clean
The location is perfect in a safe street with nice restaurants. Take a note that there is a lot of steps from the street to the rooms, no elevator. The shower is tiny, so might be difficult for a taller/bigger person. We enjoyed our stay. Compact and clean hotel. We only hoped there would have been a fridge for drinks, in the room, that would have been perfect. A little noisy from the street, but we like the sounds of life so it was fine. Would come again!
Stayed 3 nights in Jun 2023

8/10 Good

Maíra

Liked: Cleanliness, property conditions & facilities
Like: AMAZING location, big bedrooms, nice style. Be aware: can be very noisy at night! I don’t mind but if you can’t sleep with noise it’s a no go. Improvement suggestions: Hair drier, safe, trash bin in the bedroom (not only bathroom), glass in the bedroom (to put toothbrush/drink water).
Stayed 4 nights in May 2023

8/10 Good

Joao

Stayed 3 nights in Apr 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon emplacement
Très bon séjour! Appartement spacieux, très bien situé. Accès aux clés facile et réponse rapide. Petit bémols: personne à la reception
Stayed 4 nights in Apr 2023