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4.3
Excellent
Rating 5 - Excellent. 508 out of 1039 reviews
5 - Excellent 49%
Rating 4 - Good. 387 out of 1039 reviews
4 - Good 37%
Rating 3 - Okay. 99 out of 1039 reviews
3 - Okay 10%
Rating 2 - Poor. 33 out of 1039 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 1039 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is Not a 5 star hotel!
Nobody offered to help with our luggage at arrival. We ended up seeing 3 rooms before we found one that was acceptable. Breakfast was good. Service was good. Location was good. WiFi was poor until they offered a signal booster. It was a decent 4 star hotel
Stayed 6 nights in Mar 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at the start of the Coronavirus epidemic, so staff were concerned and not very communacative and possible short handed. Our room in the old part of the hotel was excellent, but little things were amiss, no milk for the Tea/Coffee tray on both nights and we had to ask for it both times. We phoned down to ask if wwe needed to book for dinner and they said no problem, when we arrived 20 mins later there were no tables and one had to be laid in the bar area.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room especially for Europe. Staff very helpful.
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the Bar abd available snacks. Sorry rhere was no swimming pool..
Stayed 7 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our room, it was perfect for our needs, as well as very spacious. We woke up to a beautiful view of Lisbon that our balcony overlooked.
Stayed 7 nights in Mar 2020