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Reviews of Lisbon Serviced Apartments - Campos

3 out of 5
Lisbon Serviced Apartments - Campos
Rua da Beneficiência, 241, Lisbon

Reviews

7.8

Good

Rating 10 - Excellent. 40 out of 117 reviews" "
Rating 8 - Good. 43 out of 117 reviews" "
Rating 6 - Okay. 21 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 8 out of 117 reviews" "

8.6/10

Cleanliness

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Celso

Liked: Amenities
Like the area and room was very clean. The air conditioning remote and the TV remote had dead batteries. Needless to say i had no TV or air. In addition, i was not able to contact any of the property management. I tried calling the number on my email 4 times and no answer. I also tried the photo on the kiosk and the same, no answer. The God there wasn't an emergency. No good public service. Very disappointed.
Stayed 1 night in May 2024

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean. The mini-split heating/cooling system did not work. The windows (which we opened as as the apartment was too hot) have no screens, so we were bit by mosquitoes throughout the night.
Stayed 1 night in May 2024

10/10 Excellent

ADALBERTO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great quality and super convenient, especially when traveling with kids
Stayed 19 nights in Dec 2023

8/10 Good

Julianno

Liked: Cleanliness, amenities, property conditions & facilities
Only complaint is that the walls were kinda thin so it was easy to hear neighbors.
Stayed 3 nights in Nov 2023
Response from Lisbon Serviced Apartments Team on 5 Dec 2023
Dear Julianno,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience caused by noise disturbances from neighboring units. Your comment regarding the thin walls is duly noted, and we assure you that we are continuously working to improve the overall guest experience, including soundproofing measures in our apartments.We appreciate your valuable input as it helps us to identify areas for enhancement and to ensure a more pleasant stay for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards,Lisbon Serviced ApartmentsAs for enjoying Lisbon during the Christmas season, I'd recommend visiting the Rossio Square. It's a vibrant area adorned with festive decorations, where you can experience the lively atmosphere, enjoy local delicacies, and even witness some fantastic street performances that truly capture the holiday spirit.

2/10 Terrible

mary, BRAMBLETON

Business traveller
Disliked: Amenities
What does one say when the maids try to extort money from you? What does one say when small pieces of jewelry disappear? They were made from surgical steel so they were not expensive but they were mine. The worse was the manager, after knocking and being told I did not need service and I was on the phone; used her pass key to bust in to let me know I had no right to privacy. The person I was on the phone with is providing prof of this happening”. I did not feel safe here and, as a frequent traveler “, this has not happened before. Do not recommend this place and this is the first time I have made this kind of review.
Stayed 7 nights in Oct 2023
Response from Lisbon Serviced Apartments Team on 21 Nov 2023
Dear Mary,I am sincerely sorry to hear about your negative experience during your stay at our apartments. This is certainly not the level of service we aim to provide to our guests. We deeply regret any inconvenience caused by the incidents you've mentioned. Ensuring our guests feel safe and valued is of utmost importance to us.I assure you that we take such matters seriously and have initiated a thorough investigation into the issues you've raised. Our team will take appropriate actions to address and prevent such incidents from occurring in the future.We value your feedback as it helps us improve our services. Your comfort and safety are our top priorities, and we hope you might reconsider staying with us in the future to experience the improvements we'll make.Best Regards,Lisbon Serviced ApartmentsAs for enjoying the Christmas season in Lisbon, I'd suggest visiting the Árvore de Natal at Praça do Comércio. This stunning Christmas tree, adorned with lights and decorations, creates a magical atmosphere in the heart of the city during this festive season.

10/10 Excellent

ADALBERTO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and convenient stay, especially traveling with kids which was our case.
Stayed 7 nights in Sep 2023
Response from Lisbon Serviced Apartments Team on 13 Oct 2023
Dear FABIANA,Thank you for sharing your thoughts on your recent stay with us. We're thrilled to hear that you found our apartment to be comfortable and well-equipped, ensuring a pleasant stay. Regarding the location, we understand your feedback. Lisbon is a city with diverse neighborhoods, and some areas might require a short commute to reach certain attractions. If you ever decide to stay with us again, we'd be happy to recommend some hidden gems that are closer to our apartments, like the charming Alfama district, with its narrow streets and Fado music venues.We appreciate your feedback and hope to welcome you back in the future for an even better experience.Best Regards,

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Worst check-in experience
I showed up to the front door, and I typed in the access code 3 times without success. This code was received by email. Then, I tried the intercom button. The front door opened. Using the check-in kiosk, I entered the reservation number with other information asked. I could confirm that the system recognized me because of the information it showed on screen. At the end of the process, I got the red box message that my reservation information was not available at that moment and to try later. Same result after 3 times. I hooked up the phone twice on the kiosk without anybody answering. After a while, a kind customer helped me with this situation. She called the office 3 times with her phone before she got someone answering on the phone. I finally got a code to enter the building and a code to enter the apartment. The code for the building was completely different from the code I got by email. This means I got wrong information by email. That is what made the check-in experience the worst. The next day, I hooked up the kiosk phone to see if it's supposed to work. Someone answered.
Stayed 5 nights in Aug 2023
Response from Lisbon Serviced Apartments Team on 13 Oct 2023
Dear Paul,We appreciate your feedback and apologize for the check-in experience you encountered. We understand the frustration, and it's important for us to improve. As for the access codes, Lisbon is known for its vibrant neighborhoods, and just like our city, sometimes things can be a bit unconventional. We'll make sure to enhance our communication to avoid any confusion.Despite the initial hiccup, we hope you had a pleasant stay in our beautiful city. If you get a chance, visit the historic district of Alfama with its charming narrow streets and breathtaking views.Best Regards,

6/10 Okay

Nevin

Liked: Cleanliness, property conditions & facilities
Should be better communication. No one around to communicate. Hard to check in. Not enough information about checkout. Sent a few emails never received any answer. Although we checked in online, kiosk for room number didnot work properly.
Stayed 3 nights in Jul 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Nevin,Thank you so much for choosing Lisbon Serviced Apartments for your recent stay and for taking the time to share your feedback with us. We greatly appreciate your insights as they help us improve our guest experience.We are truly sorry to hear about the challenges you faced during your check-in process. Your feedback about communication, the online check-in experience, and the kiosk functionality is crucial to us, and we sincerely apologize for any inconvenience caused. Rest assured, we are already working on refining our communication procedures to ensure a smoother and more enjoyable stay for all our guests.Lisbon is a city brimming with wonders, and we hope that despite the initial hiccups, you were able to explore some of its enchanting corners. For your next visit, we recommend a stroll through the historic Alfama district, where the echoes of Fado music fill the cobbled streets, creating an atmosphere that truly captures the soul of Lisbon.Once again, thank you for your valuable feedback. We are committed to making your next stay exceptional and hassle-free. Should you decide to grace us with your presence once more, please don't hesitate to reach out beforehand, and we'll ensure a seamless and delightful experience from check-in to check-out.Best Regards,Lisbon Serviced Apartments

4/10 Poor

Indira, North Miami Beach

Travelled with family
Liked: Cleanliness, property conditions & facilities
No one ever sent me the codes to get into the door of the building or inside the apartment. I had to reach out to Expedia at almost midnight because I had no info. Apartment was clean once I got in. Mind you it’s a bit noisy but only because it’s close to the airport which is convinient for me.
Stayed 1 night in Jul 2023
Response from Lisbon Serviced Apartments Team on 24 Aug 2023
Dear Indira,Thank you for sharing your experience with us. We truly appreciate your feedback and apologize for any inconvenience you faced with the door codes. We're glad to hear that you found the apartment clean and to your liking once you settled in. Our proximity to the airport is indeed convenient for travelers like yourself, though we understand that noise can sometimes be a factor. If you ever decide to stay with us again, we'd be more than happy to suggest some quieter spots nearby, such as the charming Ajuda Botanical Garden, where you can unwind amidst lush greenery and tranquility.Should you have any further questions or requests, please don't hesitate to reach out. We're committed to making your stay as pleasant as possible. Best Regards,Lisbon Serviced Apartments

8/10 Good

Cecilia

Liked: Cleanliness, amenities, property conditions & facilities
All in all happy, just a little reminder that as advertised it’s a double bed and single, of course sofa bed was there but was not set up as bed, and the wood floor is almost worn out need updating
Stayed 3 nights in Jul 2023

10/10 Excellent

ADALBERTO

Liked: Cleanliness, amenities, property conditions & facilities
Very practical, especially if you traveling with kids.
Stayed 21 nights in Jun 2023

8/10 Good

Hernâni

Stayed 1 night in May 2023

4/10 Poor

Christopher

Stayed 4 nights in May 2023

6/10 Okay

Shayden Oliver

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
The neighborhood has lots of local restaurants, grocery stores, and cafes nearby. It has easy access to the metro and bus stops and Portuguese locals around which is fantastic for an authentic experience and allows for more opportunities to practice your Portuguese. The building has everything you need and isn’t anything special. No amenities like a pool or gym and no where to gather outside of your room other than a shared balcony with no cover from the sun. There are no screens on the windows so a football sized cockroach flew into my room (not their fault) and at check in there were sticky spots on the floor, dirty dishes in the cabinet, a clogged shower, one broken elevator and straight strings of hair all over the room. The staff was responsive and unclogged the shower when asked and turned over the room everyday. I did enjoy my stay overall and felt safe which was the most important thing to me.
Stayed 13 nights in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Very nice location. Only about 300M from the Entrecampos train/subway station. Apartment was well equipped, clean, and with good security. Communication with the staff was very cordial and prompt. The only issue for light sleepers is on some days it is near the flight path for landing jets. We really enjoyed our stay there.
Stayed 6 nights in Apr 2023

8/10 Good

Gilles

Liked: Amenities, property conditions & facilities
we liked the cleanliness of the apartment. Facial tissues should be supplied.
Stayed 3 nights in Apr 2023

6/10 Okay

Tania, El Paso

Travelled with partner
Disliked: Cleanliness
Apartments were a bit dirty, shower doors with mold and curtains the same. Something good is that they are next to bus stop (731) that takes you to nearest metro station (Jardin zolologico). Several restaurants around and a small convenient store.
Stayed 4 nights in Mar 2023

8/10 Good

Ivanka

Travelled with family
Liked: Cleanliness, room comfort
Really good, great communication and facilities. Seamless check-in and check out. The only down side is the noise from the landing planes as the airport is near.
Stayed 8 nights in Mar 2023

8/10 Good

Karim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not far from central, clean. Nice and cheerful. Only negative you can hear neighbours through thin walls or layout.
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Spacious, well-equipped, off the beaten track
The good. Spacious, well equipped (everything from a potato peeler to an ironing board), reversible air conditioning to heat/cool, double glazing and electric shutters. Very clean. Building has en-suite kebab shop (connecting door). Minipreço supermarket nearby. A bus (731 - roughly every 20 minutes) connects the area with the two nearest metro stations and a roundabout close to the airport. The less good. Area is under the glide path to Lisbon airport so there's quite a lot of (frequent) aircraft noise except between midnight and 5.30am - if that bothers you. If you miss the bus, it's around a 15 minute walk to the nearest metro station (Entre Campos or Cidade Universitária). The doors between the corridors and the staircase were all wedged open.
Stayed 3 nights in Feb 2023

8/10 Good

Connell

4/10 Poor

Angus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was our first time using contactless entry. It worked well and liked the added security. The only problem is not everyone knows how to use the system. When the front door of the building is not secure, it continues to beep waking up the residents. Our room was clean and the friendly cleaners did a great job cleaning it daily. Unfortunately, there were false alarms that rang in the night from other apartment kitchens. We highly recommend that you hire someone to run a front desk. That way, if people have questions or if all the alarms need turning off, we have the help we need.
Stayed 5 nights in Dec 2022
Response from Lisbon Serviced Apartments Team on 21 Dec 2022
Thank you very much for your Review !

10/10 Excellent

Anujin

Liked: Amenities, property conditions & facilities
Kind and helpfull staff, smooth check in
Stayed 7 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 15 Nov 2022
Thank you for your review !

10/10 Excellent

Alexandrina

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Nov 2022
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you for your review !

10/10 Excellent

Mykhailyna

Liked: Cleanliness, amenities, property conditions & facilities
The property was large, and the kitchenette had all the appliances required. As for the drawbacks, the cleaning wasn’t performed well, and there are no grocery stores nearby. The nearest one is 12 minutes away downhill.
Response from Lisbon Serviced Apartments Team on 11 Nov 2022
Thank you for your review !

10/10 Excellent

Gigliola

Travelled with family
Liked: Cleanliness, room comfort
Confortable, clean , was a nice stay...
Stayed 3 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on 31 Aug 2022
Thank you very much for your review !

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Okay stay at Lisbon Serviced Apartments Campos
The apartment was great and clean. I received the email from apartment agents on time and everything went smoothly. One thing though, the toilet had a foul odor coming off it most of the days even though it was clean. May be some kind of drainage issue. Luckily we were out all day and only used it on our nightly returns!
Stayed 14 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on 22 Aug 2022
Thank you very much for your review !Unfortunately the bad smell is a city problem, we always try to do our best to eliminate the smell.We are glad that the overall was great and can't wait to welcome you in again.

8/10 Good

Nuno

Business traveller
Liked: Cleanliness, room comfort
Great stay
Service was single amazing , for me was all good
Stayed 3 nights in Aug 2022
Response from Lisbon Serviced Apartments Team on 18 Aug 2022
Thank you very much for your review, we are very happy to know that everything was perfect during your stay !

10/10 Excellent

Mark

Stayed 1 night in Aug 2022

6/10 Okay

Najur

Stayed 1 night in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2022
Response from Lisbon Serviced Apartments Team on 11 Aug 2022
Thank you for your review, we are very happy that you enjoyed your stay with Lisbon Serviced Apartments.

6/10 Okay

Julia A

Stayed 9 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 Jul 2022
Thank you very much for your comment ! We hope to see you next time.

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
I stayed in the Campos location. It is quite far from the center and a bit of a walk to metro stops. To get to the Praça de Espanha stop, know that you have to cross the train tracks on a foot bridge that goes over the tracks. I felt very comfortable here by myself during the day, but would not have wanted to do the walk by myself at night. The neighborhood is a typical Portuguese neighborhood. I enjoyed having cheap coffee every morning. The Website says there is laundry service on-site, but there is not, so be aware.
Stayed 10 nights in Jun 2022
Response from Lisbon Serviced Apartments Team on 13 Jul 2022
Thank you very much for your comment ! We hope to see you next time.

2/10 Terrible

Shalina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is no hot water, far away from the metro and every tourist attraction. The walls are so thin you can hear everything
Stayed 4 nights in May 2022

8/10 Good

Joshua

Travelled with group
Liked: Amenities, property conditions & facilities
Apartment was spacious and check in was hassle free. The room included a microwave and fridge which was a nice touch. Room was cleaned daily, so overall it was a good experience. And a very comfy bed!
Stayed 3 nights in Apr 2022
Response from Lisbon Serviced Apartments Team on 3 Jun 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.

8/10 Good

John

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from Lisbon Serviced Apartments Team on 3 Jun 2022
Thank you very much for you review! We hope to welcome you in again in one of our properties.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Noisy location
Directly below the airport approach path. Very noisy.
Stayed 5 nights in Mar 2022

8/10 Good

Sergio

Stayed 3 nights in Mar 2022

8/10 Good

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness
73 years old and left to fend for myself with dog
I did not stay at this apartment but paid for it and I am looking for a refund. I have a little dog, yorkiepoo and saw on the website that they allowed animals, what it said specifically was that "service animals always welcome others there was a fee". Now when I called because I had nowhere to go with dog to try and check in earlier I was told by a lady that no under no circumstances did they take animals. I called Hotels.com and was on the phone for about an hour for them to try and get me something else, but had already been told that I had paid with the option of no refunds. This is totally unacceptable as I WAS MISLEAD, and there I am in the evening having to leave the place I was at and nowhere to go. The girl trying to help me NOT HELPFUL having me go to Setubal which is on the other side of river or taking a hotel upwards of 3,000 euros which I did not have. I have pictures I have taken from Lisbon Serviced Apts. on my phone where animals are welcome, so this is totally bogus and I have been sick over this and awaiting the help of someone else to pursue this matter.
Stayed 14 nights in Dec 2021

10/10 Excellent

Omer

Travelled with group
Liked: Cleanliness, room comfort
Very nice stay
It was a pleasant stay, very clean. Easy access. They have lockers which are 2 Euros where you can leave your luggage if you check out early.
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 6 nights in Nov 2021

2/10 Terrible

Justin

Stayed 1 night in Nov 2021

8/10 Good

Eli

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location for university work!
Stayed 9 nights in Nov 2021

6/10 Okay

Craig

Travelled with family
Liked: Cleanliness, room comfort
Clean
Beautifully clean.
Stayed 1 night in Sep 2021

10/10 Excellent

BRUNO

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Andre

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

6/10 Okay

Renata

Stayed 4 nights in Apr 2024

8/10 Good

Juliane

Liked: Cleanliness, amenities, property conditions & facilities
Das Apartment befindet sich im Kiez ,umgeben von Restaurants ,kleinen Geschäften und einem Supermarkt.Die Metro Station ist fussläufig ca.in 10 Minuten zu erreichen.Von dort ist es möglich in das Zentrum von Lissabon zu kommen. Die Einflugschneise zum Flughafen ist in unmittelbarer Nähe,sodass es zu Lärmbeeintächtigungen kommt.
Stayed 7 nights in Mar 2024

8/10 Good

Mauro J

Travelled with family
Liked: Cleanliness, room comfort
De qualidade
Condiz com as fotos, apenas o sofá cama o espaço e limitado. Boa localização pra quem quer um local para ficar próximo ao aeroporto. Ideal para viagens curtas.
Stayed 1 night in Jan 2024