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Reviews of Hotel Portuense Lisboa

2 out of 5
Hotel Portuense Lisboa
Rua das Portas de Santo Antão, 149-157, Lisbon, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 197 out of 519 reviews" "
Rating 8 - Good. 238 out of 519 reviews" "
Rating 6 - Okay. 72 out of 519 reviews" "
Rating 4 - Poor. 9 out of 519 reviews" "
Rating 2 - Terrible. 3 out of 519 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Family owned small hotel in good location. Wonderful hosts. Not everybody spoke English, but they always tried to be helpful. The hotel is basic, but very clean. The 3 bed room is very small, but we managed to use the space efficiently. Good breakfast with a small variety of hot and cold options, in a very small room. You can walk to many attractions and many restaurants. The few restaurants and souvenir shops not far down the street make area overcrowded many times. You can also hear the music from advertising at the nearby theatre till late night, but it didn't bother us much as the windows offer very good noise muffling. Anyway, very close proximity is really quiet, we were happy to not see crowds in front of the hotel entrance.
Stayed 7 nights in Jun 2023

10/10 Excellent

CAROL ANN

Liked: Cleanliness, staff & service, property conditions & facilities
This is an older building with all the modern amenities in a great location
Stayed 4 nights in May 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very clean! Friendly customer service!
Stayed 2 nights in Dec 2022

10/10 Excellent

colby

10/10 Excellent

Alejandro, HIALEAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location, staff is friendly and helpful
Stayed 3 nights in Sep 2022
Response from HK on 21 Sept 2022
Thank you for staying with us! Hope to see you again in the near future.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
This property is in an ideal location. It is safe and family run. Just remember this is an old building with creaking floors and all that comes with an old building.
Stayed 6 nights in Sep 2022

10/10 Excellent

mira

Stayed 4 nights in Sep 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing customer service and splendidly quiet at night, despite being close to the action. Also, the breakfast was delicious, including juicy peaches and made-to-order eggs.
Stayed 3 nights in Jul 2022

10/10 Excellent

Natascia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable value
Updated, clean and great value.
Stayed 10 nights in May 2022

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel. It was super clean, safe and the proprietors were very nice and helpful. The breakfast was very good, too. Thank you for a wonderful stay! We would stay again and recommend to friends.
Stayed 4 nights in May 2022

10/10 Excellent

janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the centre of Lisbon, very friendly and helpful staff. The room wasn’t too big, but big enough. The breakfast was big and more than enough, an all round good experience, I would definitely go back to this hotel
Stayed 5 nights in Apr 2022

10/10 Excellent

Raiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

dvir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect hotel, very close to the center and walk by foot for all or the places. Clean and friendly staff, decent breakfast . I will be back.
Stayed 5 nights in Dec 2021

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely owners, friendly, warm, caring of my late arrival and circumstances, clean, great breakfast, wished me a happy birthday! Short walk to water way, central to walk to many popular sights! Will return!
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Akos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Nipit

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Small hotel .. great value, decent breakfast , good location. Friendly staff ... decent for short stay .
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, reliable budget accommodation option
Coincidentally, I had stayed at this hotel a few years ago. Updates since then have improved the property. I stayed in a single room, which was compact but sufficient. There was a small desk area where I could do some work on my laptop. Other than that, there was a single bed, a small night table with bedside light, an open closet, and a space where I could put my small amount of luggage. The WC had a shower. In-room amenities are minimal--a small bar of soap, in-shower combination body wash/shampoo, and a water glass. Prices for the room include an extended Continental breakfast, with Portuguese standards as well as scrambled eggs, sausages, and a vegetarian pasta dish. The hotel is well-located, very close to Rossio station/Restauradores square, making it easy to walk to many sites. The hotel itself is quiet, but sound-proofing can be an issue. For a few nights, there were three very boisterous guests staying in an adjoining room and I was glad that I thought to throw a pair of ear plugs in when I packed. This is a common problem in older hotels, though. The biggest plus is the family that owns the hotels--they work on-site and are very hospitable, helpful, and--in the case of one of the sons in particular--happy to chat about the city and provide some great restaurant recommendations.
Stayed 5 nights in Nov 2019

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great straight forward spot close to it all. Very clean and comfortable for a great price.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a specialty item when I ate breakfast there and the staff went out of their way to get it for me, it was truly appreciated.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the hotel management was very friendly. We were in a triple and it was large enough for us but someone with a lot of luggage would probably find it too small. I would definitely stay here again!
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and best customer service.
Great location, the hotel is small but has a good size room and excellent bathroom. Breakfast was included in our room rate and it's a fair breakfast with scramble eggs, pasta, assorted breads, yogurt and cheeses. Juice, tea and great coffe . Everyday is the same so w skip every other day. It's family owned and everyone goes out of their way to assist you. We will definitely stay here the next time we visit Lisbon. Highly recommended!
Stayed 5 nights in Sep 2019

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good hotel in a good location
The hotel had a very lovely reception area, very clean and modern. The rooms are also a good size with a comfortable bed and a decent sized bathroom. The bath was just a little dated. Staff are all very nice, although during breakfast it was a little uncomfortable due to one member of staff staring in our direction when getting breakfast. Other than that, good location and a lovely stay.
Stayed 4 nights in Sep 2019

10/10 Excellent

Gwynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely helpful and friendly. The breakfast had a good variety and was delicious. Location was just what we like - not in the middle of the hub-but but very close to many restaurants !
Stayed 3 nights in Sep 2019

10/10 Excellent

RDO, Washington, DC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners/operators of Hotel Portuense were incredibly helpful when my travel companion had a medical emergency which required a visit to the hospital. They called a taxi for us, giving the driver instructions, stored our bags (it was our checkout day), and helped us book another hotel room down the street when we needed to stay an extra night in Lisbon. We won't forget their kindness and generosity. The rooms were clean and well appointed, the breakfast included a variety of tasty options, and the location can't be beat. I'd stay there again if I returned to Lisbon.
Stayed 3 nights in Aug 2019

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Bob, Boston, MA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were incredibly clean. Breakfast was very good. But the greatest feature of the hotel was the sons of the owners (Sadik and Hussein) who attended the front desk and helped with travel plans and arrangements. Extremely nice and helpful.
Stayed 4 nights in Aug 2019

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 nights in Portuense Hotel Lisbon
last month in July I stayed at this hotel for 8 nights. I was truly satisfied with my stay. The location of this hotel is excellent being just one street parallel to the main street of the centre. You are simply in the centre of the city with Rossio and Restaurado metros and there is also the railway station making travelling very easy. The hotel was very clean, the breakfast was very good and freshly prepared every morning. The staff was very helpful and full of information. They even helped me make printout of certain tickets which I had on my email. If I had to visit Lisbon I will surely go back to this Hotel Portuense
Stayed 8 nights in Jul 2019

10/10 Excellent

luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Xavier Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sisters traveling
The location was fantastic. Easy to reach - blue line metro is 2 blocks away - plethora of restaurants nearby - wifi was great - Saddiq and Hussein were very pleasant and very helpful with directions, trains trams etc. as were their staff. I would happily stay again if I head to Lisbon - would have been nice to have a kettle for tea and coffee - but stay was excellent -
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Clean and safe place. I recommend. Close to métro and attractions.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Linnea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay.The hotel was updated and in a perfect location near the metro and many sights. The owners and staff gave us good suggestions for things to do nearby.
Stayed 3 nights in Feb 2019

8/10 Good

Tse Puay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, cosy room with 3 single beds.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Squirrel, Wilmslow

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a very central location. Surprised to see a lot of construction work opposite and next to hotel. But this stopped in the early evening and didn’t start back up until late morning. However in the evenings we could hear people walking up and down the stairs. So it was a restless nights. The staff were nice and the breakfast was good.
Stayed 3 nights in Nov 2018

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very centrally situated hotel with very friendly and most accommodating staff- a family business well run with affordable rates. I would definitely stay there again on my next trip to Lisbon.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2018

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel in the center of everything - lots of great restaurants and stores!
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super awesome location and hotel
We just returned from our 3 fun days at Lisbon, Portugal This hotel is a perfect location right in the heart of the city Center. All walkable neighbourhoods and touristy spots. The hotel staff is very welcoming and will provide you with tons of ideas if you want. The hotel is kept super clean and the rooms are also kept very tidy. The AC worked pretty well as well and the mattresses are super comfy. The breakfast is way beyond for what a two star hotel can provide. There was an option of hot scrambled egg, mixed veges and sausages. 3 different kinds of bread....fruit...cereal....coffee...tea...cookies and couple more desserts. Go ahead and book this place without any doubts.
Stayed 2 nights in Aug 2018