The staff pedro and isabella were exceptional. They provided me with hot water to drink and filled my hot water bottle every night as there are no kettles in the room.
The location is perfect 5mins from the train to sintra and 5mins from the metro. 2 mins from the bus and tram. You can walk to the arc from here. Shops and restaurants surround the hotel, and surprisingly quiet.
My only 2 issues, was that it was cold at night. The heating wasnt working in the room, i think 2 floors. But pedro provided me with a heavy blanket. 2ndly, there was no lounge due to refurbishment. But despite this, i wd definitely go back. The location is perfect. We walked to the churches up the hill, to see the sunset view, old town, from the hotel. You can take a bus or tram too. The 24hr transport pass is cheap, <6 euros, and easy. Everyone is helpful. Be hotel is perfectly situated, and the rooms were a perfect size. I had wardrobes and a little table too.