4 bedrooms, individually decorated, individually furnished, desk

Reviews of Alma Nossa Guest House

3 out of 5
Alma Nossa Guest House
25 Rua Tenente Espanca R/C, Av. Novas, Lisbon, Lisboa

Reviews

8.4

Very good

Rating 10 - Excellent. 19 out of 29 reviews" "
Rating 8 - Good. 3 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Alma Nossa on 5 Dec 2019
Thank you for your feedback! :)

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to stay here!
Our hosts has fantastic communication. It was simple to find and so cute! The space was plenty, great amenities, clean and quiet. The fan gave plenty of cooling. Our hosts spent time giving us tips on where to go. There were so many details that they included. The added breakfast was delicious! The home has granola, cookies, tea and coffee for anytime. Great place! Would highly recommend staying here!
Stayed 3 nights in Oct 2019
Response from Alma Nossa on 6 Nov 2019
Hello Mary! Thank you so much for your feedback :) It was such a pleasure to meet you and have you as our guests! We´re really glad you enjoyed your stay here, as the breakfast. We always try to give our best to out guests and make them feel at home. See you soon!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique stay with the sweetest of personal touches. Not quite walking distance from the main center where most tourist attractions are but it is walkable (about 7 min) to a metro station and from there it’s about a 15 min train ride to the main city center.
Stayed 1 night in Oct 2019
Response from Alma Nossa on 6 Nov 2019
Hello Angela! Thank you for your feedback :) It was a pleasure to have you as our guests! We'e really glad you enjoyed your stay here. We always try to give our best to out guests and make them feel at home.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
located 15min from Metro and 4 station from historic center.The team is friendly,no problems with check-in and out,but there is only one bathroom for 4 rooms
Stayed 1 night in Oct 2019
Response from Alma Nossa on 6 Nov 2019
Thank you for your feedback :) Glad you enjoyed your stay here with us!

10/10 Excellent

Terezinha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very generous attention from our hosts.
Stayed 1 night in Jul 2019
Response from Tiago on 22 Aug 2019
Hello Teresa. Thank you for stay with us.hope to see you soon again. Kiss Tiago & Rita

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hosts were extremely helpful and responsive. Check in was very easy with door codes. Place was clean and nicely decorated. Good breakfast provided. Close to subway and airport.
Stayed 1 night in Jul 2019
Response from Tiago on 22 Aug 2019
Hello. You name apear in anonymous way so we can’t see your name here . Thanks a lot to give us your feedback . Best regards, Tiago & Rita

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Tiago on 22 Aug 2019
Thank you for your feedback. Best regards Tiago & Rita

10/10 Excellent

Richard Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
I wanted a stop over before continuing my journey by coach. Tiago, Rita & their adorable baby were there to welcome me. The hotel is 4 minutes from the bus station & other attractions, perfect. Lovely, clean & spacious, tastefully decorated with a little patio. Breakfast voucher for a very nice cafe near by. Cafes near for evening meal. I was especially impressed as Tiago & Rita have only been doing this for a few months. The shuttle service was not available this time but Rita was happy to order me a cab for the following morning to take me to the station. I would not hesitate in recommending the Alma Nossa Guest House and would stay there again if I need a stop over. Many thanks and good luck with your venture. x
Stayed 1 night in Jun 2019
Response from Alma Nossa on 8 Jul 2019
Thank you so much Richard! Its really good to read such kind words about our GuestHouse! It really is a personal project made from the heart and we try to do our best for our guests to enjoy their stay the best way they can. It was a pleasure to have you here with us! Hope to see you again someday :)

10/10 Excellent

Herma L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely decor, awesome hosts.
Super friendly and helpful host. We had a quick stay but would look it up again. Love the decor.
Stayed 1 night in May 2019
Response from Alma Nossa on 6 May 2019
Thank you so much Herma! It's really nice to know that you enjoyed your quick stay in Alma Nossa :) it was a pleasure to have you as our guest and hope to see you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and stylish. Enjoyed the space. The owners are very helpful, going above and beyond. Near to the metro, so getting around is easy. Breakfast is also situated in a lovely cafe.
Stayed 3 nights in Apr 2019
Response from Alma Nossa on 6 May 2019
Thank you for your feedback! Were're glad to read this review, and to know that our guests like the house as much as we do! Our door is always open, so please come back to Lisbon one day :)

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Alma Nossa on 6 May 2019
Thank you for your review! :) Glad you enjoyed your stay at Alma Nossa!

10/10 Excellent

Zongbin, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Alma Nossa Guest House on 11 Feb 2019
Thank you so much for this review. Glad you enjoyed your stay at Alma Nossa GuestHouse. it was a pleasure to have you as our guests.

10/10 Excellent

STÉPHANIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Alma Nossa on 16 Feb 2020
Thank you so much for the review Stéphanie! It was a pleasure having you as our guests :)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottomo bed & breakfast situato in zona tranquilla ma ben servita. I gestori della struttura sono simpatici, cordialissimi e ben organizzati. Tutto perfetto.
Stayed 2 nights in Nov 2019
Response from Alma Nossa on 5 Dec 2019
Thank you for your feedback! :) It's really good to read such kind words The door is always open if you ever come back!

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Alma Nossa on 5 Dec 2019
Thank you for your feedback! :)

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
まず,チェックイン方法を知らされておらず,偶然通りかかった他のゲストに入り口を開けてもらって入った.オーナーは常駐しておらず,「おもてなし」感はほぼゼロ.トイレやお風呂などは数部屋で共同で,かつ,部屋では飲食すらできない.あちこちに,「綺麗につかえ」「これは使うな」「電気を消せ」「水を無駄にするな」と中学校の合宿所みたいでした.1泊8600円くらいでしたが,あちらで税金やクリーニング代などで2000円弱徴収(置いていけという感じ)されるので,結局10000円を超える宿泊代なのに,本当にくつろげませんでした. また,朝食は外のカフェのバウチャーが置いてありましたが,日曜日は営業すらしておらず,結局食べられませんでした.他のゲストも困っていました. また,夜中でも定期的に部屋についているアロマ付き消臭スプレーが自動で騒々しく発射され,その度に目が覚めてしまいました. 正直に言えば,日本人でこの値段を出してここに泊まって満足できる人は皆無でしょう.あえていえば,お部屋は写真の通り一見いい感じですが,見えないところに禁止の張り紙がしてあるので,本当に不快だし,調度品もみんなIKEAなのがバレバレです.写真はよく撮れているなと関心します.
Stayed 2 nights in Sep 2019
Response from Alma Nossa on 6 Nov 2019
Hello Yuka, We're really sorry that you didn't had the best experience with us. As we explained we always contact our guests previously of their arrival, however we didn't have a way to contact you as there was no way of contacting you here nor a valid cellphone number. About the extra taxes, they are all explained when you do the booking so there are no surprises. Also the Touristic Tax is something charged by the City Hall, is not for us, we are just the bridge between the tourists and the government. Sorry if you didn't like the overall decoration, it is something that we did, according to our taste and interior design experience, but of course not everyone likes the same things. Anyway, it was a pleasure to have you as our guests, and hope you enjoyed our beautiful city of Lisboa :) Thank you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist sehr schön eingerichtet, weiters waren die Besitzer sehr nett!
Stayed 4 nights in Sep 2019
Response from Alma Nossa GuestHouse on 30 Sept 2019
Thank you so much for your feedback! The door is always open if you ever come back to Lisbon :) it was a pleasure!

2/10 Terrible

Verified traveller

Travelled with partner
Ce n est pas un hôtel mais une pension de 6 chambres avec un toilette et une s d b ce qui ne justifie pas le PRIX et nous sommes partis après la première nuit De plus pour le petit déjeuner il faut aller ailleurs et il ne sont pas aimable du tout Très très mauvais séjour Cordialement
Stayed 3 nights in Sep 2019
Response from Tiago on 7 Sept 2019
bonjour Malheureusement, nous n'allons pas considérer ce message comme important, car il est avant tout anonyme. Nous attachons une grande importance à l’authenticité et à l’identité des personnes, en particulier lorsqu’il s’agit d’une évaluation qui la rend encore plus incohérente. Si vous remarquez que nos évaluations n'ont rien à voir avec l'évaluation que vous nous avez donnée, nous avons généralement une bonne rétroaction, probablement si elle parlait bien, elle ne le serait pas. Un problème qui nous dérange est que nous demandons à tous les invités de nous contacter personnellement chaque fois qu'ils ne sont pas à l'aise d'essayer de faire mieux. Encore une fois, cela ne s'est pas produit et nous avons préféré poster leur commentaire ici publiquement. Nous nous excusons pour quelque chose que vous n'avez pas aimé mais la prochaine fois, vous pourrez lire les descriptions complètes dans la description de la propriété lorsque vous effectuerez votre réservation, afin de ne pas vous surprendre. Cordialement, ceux qui vous ont accueilli - James et Rita

10/10 Excellent

marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prestatividade e simpatia
Apto gerido pelo casal, muito atenciosos e prestativos, esqueci meu carregador no apto e de pronto Rita me ligou...adorei.
Stayed 2 nights in Aug 2019

4/10 Poor

Danilo

Voce fuori dal coro:deludente.
Appena terminata questa esperienza non possiamo non condividere la mancata soddisfazione delle nostre aspettative. Avevamo visto le ottime recensioni che ci hanno spinto a questa scelta. Aspetti positivi: cameretta di design ma con scarsa comodita' e app che ci ha permesso di accedere in autonomia alle ore 23. Per il resto: un solo tavolino e lontano dal letto. Rumore molto forte per il passaggio di aerei che non abbiamo potuto evitare perché molto caldo(niente aria condizionata) e abbiamo dovuto tenere la porta aperta su un terrazzino trascurato. Ma la cosa più deludente il bagno in comune (pulito ma mai come un bagno privato) e la colazione con voucher da consumare fuori in un bar designato. Se scelgo albergo con colazione inclusa voglio farla nello stesso edificio e non fuori! Questa è una informazione che deve essere specificata! E poi, colazione con specialità locali? Assolutamente non vero: croissant dolce o salato, caffè latte e succo di arancio, quindi colazione normalissima! E infine, fatta la prenotazione arriva pop up che la prenotazione include tutti i costi! Non vero: ci sono state chieste le tasse di soggiorno e 4 euro per la pulizia della camera! Da quando in qua vengo chiesti i costi per la pulizia? Non ripeteremo questa esperienza.
Stayed 1 night in Aug 2019
Response from Tiago on 24 Aug 2019
Ciao Danilo. Purtroppo è con rammarico che vediamo le tue critiche. la colazione è una colazione continentale come specificato sul ponte. con due menu tra cui scegliere. Ci scusiamo se il ristorante non è nella casa ea soli 50 metri dalla pensione, per fortuna siamo tranquilli perché la maggior parte dei nostri ospiti lo adora. In relazione al rumore degli aeroplani avrei potuto chiudere la porta perché non ho più sentito il rumore e le porte sono molto isolanti, l'aeroporto è sopra la città e non c'è nessun posto in città dove non si possano sentire gli aerei. Per quanto riguarda le commissioni, quando si apre un popup, è vero che l'importo includeva tutte le commissioni, ma una parte di essa deve essere pagata in loco perché ciò che di solito accade è che il fornitore addebita solo l'importo del soggiorno. In caso contrario, ti preghiamo di farci sapere quale piattaforma hai effettuato la prenotazione per verificare, ma posso dirti che è stata la prima volta che qualcuno ha dato questo valore. comunque per la prossima prenotazione controlla tutte le condizioni e quindi non dare feedback negativi e sapere dove stai andando. È più piacevole per noi e per voi che sanno cosa aspettarsi. Grazie per essere rimasto con noi comunque. grazie

10/10 Excellent

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Alma Nossa GuestHouse on 30 Sept 2019
Thank you for your feedback Emanuele! It was a pleasure to have you here with us :) The door is always open if you ever want to come back!

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Tiago on 24 Aug 2019
Obrigado pela sua avaliação mas não respondemos a feedbacks anônimos. Obrigado

4/10 Poor

carlenann, loire france"

Travelled with partner
Liked: Cleanliness, staff & service
Appartement conforme au niveau du cadre et de l'équipement par contre gros problème d'insonorisation les avions sur notre tête jour et nuit sont une énorme source de nuisance on ne peut pas dormir ou il faut prévoir des bouchons pour oreilles petit déjeuner dans une sorte de point chaud correct sauf gros bémol pour le dimanche le dernier point où l'on devait déjeuner était fermé et nous avions régler les nuits et déjeuners par contre des hôtes accueillants
Stayed 5 nights in Jul 2019
Response from Tiago on 22 Aug 2019
Obrigado pela sua estadia. Vamos ter em conta a sua experiência para melhorar . Esperamos ve-los novamente.obrigado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Host!
Thank you for being such a sweet host! I really appreciated you being flexible with our schedule and letting us do late check-out, etc. A great location as it is close to the city area as well!
Stayed 4 nights in Jul 2019
Response from Tiago on 22 Aug 2019
Hello. Thank you for stay with us, we can’t see your name In the review , this apear in anonymous term. Anyway, thank a lot for you feedback and we hope to see you soon . Best regards Tiago & Rita

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unser Zimmer war wirklich ganz charmant eingerichtet! Sehr viel Liebe zum Detail, das hat uns gut gefallen! Unsere Gastgeberin Rita war sehr hilfsbereit und sehr nett, auch nach unserer Abreise hat sie uns noch Tipps für unsere Weiterreise auf die Azoren geschrieben. Also alles Top!
Stayed 1 night in Jun 2019
Response from Alma Nossa on 8 Jul 2019
Thank you so much for your review! It was great having you here as our guests and hope your trip to Azores was amazing! Hope to see you again sometime :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Tiago on 23 Jun 2019
Thank you for your feedback We hope to receive you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Alma Nossa on 6 May 2019
Thank you for your review! :) Glad you enjoyed your stay at Alma Nossa!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Alma Nossa on 6 May 2019
Thank you for your review! :) Glad you enjoyed your stay at Alma Nossa!