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"Clean room; but noisy with street level late night noise of people yelling on a Thursday night even with windows closed & drapes drawn. We were placed on 2nd floor & noise carried up; waking us up including my light sleeper spouse at 1am. 2 maintenance issues: The shower door leaked out water to the bathroom floor- found the plastic door stripping was in need of replacement which was peeling off. The room drapes appeared ready to fall off the rod- difficult to close/open as these are 10 feet high drapes."

"The staff that cleaned the rooms were excellent but the response from the spa manager Ryan leaves a lot to desire we had booked a massage and paid £80 for it explaining that we were only there for 4 nights when we turned up for the massage they could not find any record of the booking when they did finally find the booking it was for a week later the staff explained that the manager had to pass the refund when he finally got in touch with me I got no apology no sorry for the inconvenience this caused as it was for a special gift to my wife’s sister on her birthday and retirement only wanted my bank details for the refund which would take 5-7 days all in all quite a disappointing few days also pool cold and hot tub out of order for our full stay"

"Location was great. We walked everywhere. Felt very safe. Would stay again. Thank you !"

"Gorgeous hotel with great spa and restaurant. It’s in a very good location if you want to be in the main touristy/visitor part of town. If you want to be in a locals part of town, this is the wrong place."

"Hotel was in the perfect location to explore Edinburgh. Had one small glitch in that our tv wasn’t working but staff did what they could to try and fix it to no avail. Did offer us a complimentary breakfast so did something for the minor inconvenience."

"Breakfast and location are good."

"Rooms are OK even if water is always slipping from the shower. Breakfast is not the best aspect of this hotel. Last time I found dirty towels and sheets. They also offer a voucher for who doesn’t request the room cleaning, which is a nice initiative. On the other hand they have many limitations of its usage making less useful. So after you fall in the trick you don’t do it or at least only for the environment."

"Very enjoyable stay and a decent location with good public transport options"

"Fantastic experience. The staffs are very polite"