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Art Hotel Eiffel - Paris Hotels
Rating: 3.0 Stars
£66
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Art Hotel Eiffel

136 Boulevard De Grenelle, Paris - Map
 
 
"Registration foul up"
We had some confusion regarding our registration. We booked a room for 3 people. Two adults and a 15 year old.. According to the promo, the child stayed for free. I called and specifically asked the age of a child and was told that my 15 year old could stay for free. When we arrived we were told that only 2 people were registered and we were given a 2 person room. I was then told that I would have to take another room in addition to the one already booked. That 3 could not stay in the room. I then looked at my receipt that I had printed up and it did say that we were only registered for 2 people. I did not check the receipt when I printed it as I was under the assumption that I had registered for 3 people (myself and 2 daughters). I told Yann that I had called and specifically asked about the age for a child and was told that my daughter could stay in the room. Of course, I do not know the name of the person that I spoke to. I was not happy and I was not about to separate myself from my daughters. I still slept in the same room even though I was given a second room to use. Then they moved us to a room that slept 3 for 2 nights (no view) and then moved us back to a twin for the last night (with a view). I was charged an additional $130 euros.
Traveller from Seattle
Located in 15th Arrondissement, this hotel is within 1 mi (2 km) of UNESCO Headquarters, Eiffel Tower, and Champ de Mars. Les …More

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