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"Staff were good but room was ok. Hotel property like lift were not working, key cards were barely responsive."

"Room was spacious and staff were very friendly and helpful. Nice breakfast "

"I asked in advance of my visit if there could be gluten free bread for breakfast (I had pre-booked breakfasts). On the Wednesday the person who greeted me (did not see her Thursday) could not have been more accommodating - she was an excellent representative of the hotel. Breakfast both days was very good and I varied what I ate. Because I got lost on my way back one evening I called in at a pub and had an evening meal there. I was going to eat in the hotel but had no chance. The hotel is far larger than it seems from the front. There were ongoing works in the stairwells which is why I didn't give it a 5 star for decor, but there are signs all over explaining this. I really liked the central compass area, the library the restaurant area all the nods to the maritime themes. I had expected to use the pool but was too late or too tired. The hotel is installing an access ramp. A person in a wheelchair at pavement level asked me as I exited to inform reception to 'let her in'. There is currently some sort of access and I think this woman was local, but a ramp will be an improvement. I slept well, enjoyed the room, used free toiletries and made use of the tea/coffee station, hairdryer and tv. I spent the majority of my time in Portsmouth in the Dockyards so the location was perfect. My only grouch was the disappearance of my cheap plastic shoehorn, shich I brought to help me, was of virtually no £value but I spent about 45 minutes turning everything upside down"

"Tired and patched up in places without any finesse. "

"The heating in our room never really delivered. Staff were lovely - super friendly, helpful and cheerfull"

"Buse at the front desk was just exceptional! She handled some minor issues with such speed and efficiency, she is truly an asset to this company. The daily breakfast is outstanding in quality, service and variety. The pool is truly an added bonus being warm , large and having a hot tub. Even though I was not able to use the gym area it looked great! I highly recommend a stay at The Leonardo not only for its appeal but for the ease of walk ability to anything you may need or want. Also main train station about 10 min walk."

"Staff were incredibly helpful and friendly, and it's a nice hotel but far too warm to sleep. The first room I was given was 25 degrees when I opened the door. The staff helpfully moved me to a room on the other side which was cooler, but I struggled to sleep later as the temperature hovered around 21-22 degrees. The air conditioning is apparently 'centrally controlled' and just did not blow cool air at all."

"The room we stayed in was very close to the reception.We could hear people talking loudly which disturbed our sleep in more than one occasion.A sound proof door should be there between reception and the ground rooms to minimise or eliminate the sound.We also found dump in the bedroom walls, towards the main window and the bed sheets had holes on it."

"Great"