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Reviews of Hilton Garden Inn Lakewood

3 out of 5
Hilton Garden Inn Lakewood
1885 Highway 70 West, Lakewood, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 472 out of 781 reviews" "
Rating 8 - Good. 218 out of 781 reviews" "
Rating 6 - Okay. 46 out of 781 reviews" "
Rating 4 - Poor. 26 out of 781 reviews" "
Rating 2 - Terrible. 19 out of 781 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities
Absolutely nothing for free. No coffee. No continental breakfast. No water or cookies when you check in with kids. I was lucky to get a spoon when I asked for one. All for $400 in the middle of nowhere New Jersey. Our floor was under construction and when we got off the elevator there was construction paper on the floor. And to boot my daughter and her 2 friends all got chemical burns from the way over chlorinated pool. They were in for about an hour and came out with red burning eyes and my daughter’s face was all red and blotchy. They all needed eye drops. And I had to put antibiotic ointment on my daughter’s face for 4 days for the redness to finally go away. Even gave her Benadryl thinking it was maybe an allergy but it wasn’t. The other girls had red faces as well. And areas on their legs and arms were red. Extremely dissatisfied considering the price. Will be calling to try get a refund.
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
We apologize you weren't happy with our breakfast accommodations. Water is for Silver, Gold and Diamond members. Hilton Garden Inn's do not provide cookies at check in. There are 18 Hilton brands with various standards. It's 20.89 for the breakfast buffet and not a one-time serving. Coffee is served for free during breakfast hours. We do check our pool levels daily, but regardless I will notify our maintenance. Again, we apologize you weren't happy with your recent stay with us. Thank you for your review and feedback!

10/10 Excellent

Dawn, Paramus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. We were here for a wedding and everything was spot on! Also very convenient to GSP.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Lakewood Management on 8 Apr 2024
Thank you so much!

10/10 Excellent

Keith, Adamstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Lakewood Management on 1 Apr 2024
Thanks!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Friendly staff. Non-refundable charge of $70 for one pet is too high.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Lakewood Management on 27 Mar 2024
Thank you for the wonderful review and helpful feedback. We're so glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Kristina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and we really enjoyed the property.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Lakewood Management on 19 Mar 2024
Thanks so much!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was super friendly and nice
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Lakewood Management on 18 Mar 2024
Thank you!

10/10 Excellent

Millie, Potomac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Lakewood Management on 16 Feb 2024
Thanks for the incredible review!

10/10 Excellent

KATHRYN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location and surrounded by many food options.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 13 Feb 2024
Thanks for the incredible review!

6/10 Okay

Jeffrey

Travelled with family
Breakfast should have been included for the price I paid for three rooms.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 5 Feb 2024
Thank you for your review and feedback. Hilton Garden Inn properties do not include complimentary breakfast, but we do offer a wide variety of options for an additional cost. Thanks again, and we hope to see you in the future.

10/10 Excellent

Lucette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton has always been my favorite hotel. Safety is number 1.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Lakewood Management on 5 Feb 2024
Thanks so much!

10/10 Excellent

SHARON

Travelled with group
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 24 Jan 2024
Thank you so much!

10/10 Excellent

Gittel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Some floors are being renovated. Ask for a room that is not underneath a room thats being renovated if you want quiet during the day or 9am. -5pm
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 22 Jan 2024
Thank you for the wonderful review and helpful feedback! We are so glad you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Glenda, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very convenient and easy to find. It is accessible to other places i wanted to go to. Parking space was not a problem at all.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 15 Jan 2024
Thank you for the outstanding review! We are pleased you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

Pei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel with comfortable rooms. The hotel is under renovation, so there is some construction going on on our floor. Not a problem for sleep though.
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 15 Jan 2024
Thank you for taking the time to review your recent stay. We are thrilled you enjoyed everything about your stay, and we hope you choose to stay with us again soon.

10/10 Excellent

giana

Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 15 Jan 2024
Thank you!

4/10 Poor

Jenny

Travelled with partner
Disliked: Property conditions & facilities
The property is starting renovations from the 4th floor down. Do not expect accomodations for late check out or early check in. Bathrooms have no vents and overall cleanliness was average.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Lakewood Management on 12 Jan 2024
Thank you for your review and feedback.

8/10 Good

Patti, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Garden Inn Lakewood Management on 12 Jan 2024
Thanks!

10/10 Excellent

CASEY

Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Lakewood Management on 12 Jan 2024
Thanks so much!

10/10 Excellent

Renbizz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I loved this hotel. The hotel were super friendly, my room was great (despite the rennovation). Warm, cosy and a great place to stay. I'll be back.
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Lakewood Management on 5 Jan 2024
Thank you so much! We're thrilled you enjoyed your stay.

10/10 Excellent

Jin Y.

Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn Lakewood Management on 15 Jan 2024
Thanks for the incredible review!

10/10 Excellent

Chaim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Lakewood Management on 1 Feb 2024
Thanks so much!

8/10 Good

seongyeon

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
late check-out with extra charge is not available
Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn Lakewood Management on 5 Jan 2024
Thank you for your review and feedback.

2/10 Terrible

RIM

Disliked: Staff & service, property conditions & facilities
Front desk were not accommodating Asked for only one hour late checkout due to tournament and no one seemed to care We always travel for tournament and this is the first hotel would not let us stay extra half hour
Stayed 2 nights in Dec 2023
Response from Eduardo on 17 Dec 2023
As with any other hotel, policies vary by location. Late check out is subject to availability. We are a small hotel of 110 rooms with very high turnover. Whether If it's an early check in or check out, if we can accommodate; We accommodate gladly.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Clean & friendly service staff
Stayed 1 night in Dec 2023
Response from Eduardo on 17 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am glad to hear that you found our hotel to be clean and friendly. We hope you will consider staying with us again in the future!

10/10 Excellent

Felix

Business traveller
Liked: Staff & service
Great place…. Needs major updates in carpeting and TVS.
Stayed 1 night in Dec 2023
Response from Eduardo on 17 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. I am glad to hear that you found our hotel to your liking. We have renovations currently ongoing; We hope you will consider staying with us again in the future!

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eduardo on 17 Dec 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We hope you will consider staying with us again in the future.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Lakewood Management on 5 Dec 2023
Thank you so much!

8/10 Good

Ralph

Liked: Amenities
Very clean and professional staff
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Lakewood Management on 5 Dec 2023
Thanks for taking the time to review your stay! We're so pleased you enjoyed everything.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shore
Stayed 4 nights in Nov 2023
Response from Hilton Garden Inn Lakewood Management on 5 Dec 2023
Thanks!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Needs an update
Comfortable sleep, but hotel is showing its age and in desperate need or an update to replace grungy carpeting, dingy wallpaper, etc. Toiletries in the bathroom seem to be a weird mix of random off brand items- truly skimping everywhere possible. Price is high considering you have to pay for breakfast if you want it. Great steak house and a walkable starbucks though.
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Lakewood Management on 22 Nov 2023
Thank you for the review and feedback. We apologize you weren't completely satisfied with your recent stay, and we will address your concerns with management. We'll be sure to take your comments into consideration during our next renovation.

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn Lakewood Management on 17 Nov 2023
Thank you!

4/10 Poor

Hilary

Disliked: Cleanliness, property conditions & facilities
bed broken carpet filthy
Stayed 2 nights in Nov 2023
Response from Hilton Garden Inn Lakewood Management on 10 Nov 2023
Thank you for your review and feedback. We apologize you weren't happy with your accommodations, but we appreciate your feedback and these will be repaired during our next renovation.

10/10 Excellent

Christine

Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 24 Nov 2023
Thank you so much for the incredible review!

10/10 Excellent

Virginia

Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 20 Nov 2023
Thank you for the incredible review! We're so glad you enjoyed your stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room super quiet great staff and I love the Lyft app is directly connected to the Hilton app
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 30 Oct 2023
Thank you so much!

10/10 Excellent

annah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Amazing. Quiet and friendly environment
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 30 Oct 2023
Thank you so much!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds very comfortable. Room was clean & suitable. The pool area needs an upgrade.
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 27 Oct 2023
Thank you for the outstanding review! We greatly appreciate your review and feedback, and we hope to see you again soon.

10/10 Excellent

John L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property!
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 23 Oct 2023
Thank you so much!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but expensive
Very nice hotel- clean and comfortable bed. It’s very pricey these days.
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 23 Oct 2023
Thanks for the review and feedback!

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 31 Oct 2023
Thank you so much!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Everything is too notch. Service. Bedding. Features. Microwave! Top notch. Even smelled immaculate.
Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Lakewood Management on 16 Oct 2023
Thank you so much!

6/10 Okay

Nicholas

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property was well kept, clean etc... but the room furnishings were ancient. Even though the room was very clean, it was still quite dreary because of the outdated furniture. This property was over $100 more than the next highest property but because it was a Hilton Garden Inn, I didn't hesitate. Next time I will and do more research because I no longer think of the Hilton Garden In as a "Top Notch" hotel, sorry.
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Lakewood Management on 28 Sept 2023
Thank you for your review and feedback. We're glad you enjoyed your stay, but we're disappointed you weren't happy with the furniture in your room and our rate. We always appreciate helpful feedback from our guests, and we will work on improving moving forward.

8/10 Good

Melanie

Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Lakewood Management on 4 Oct 2023
Thanks!

10/10 Excellent

Julia, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean and the workers are very nice
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Lakewood Management on 18 Sept 2023
Thank you for the incredible review!

2/10 Terrible

Alfredo

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn Lakewood Management on 6 Sept 2023
We're disappointed to hear you did not enjoy your stay. We would like to know more about your experience and how we can improve. Please feel free to contact us at your earliest convenience.

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Lakewood Management on 30 Aug 2023
Thanks!

6/10 Okay

Moshe

Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Lakewood Management on 18 Sept 2023
Thank you for your review and for being our guest.

6/10 Okay

Matthew, Allentown

Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Lakewood Management on 6 Sept 2023
Thank you for your review and feedback.

8/10 Good

valerie

Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Lakewood Management on 6 Sept 2023
Thanks!

10/10 Excellent

Susan

Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Lakewood Management on 30 Aug 2023
Thank you!