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"unique architecture of the hotel, staff"

"Great view, friendly staff"

"We requested a late arrival, on a pre-paid stay. I have an ill written response that it was not possible. I informed I would notify Expedia. I received an “ok”. I did so, and Expedia notified me, in written form that they had attempted in a 40 hour period to contact the indicated phone number with no response. Having lived in Chile for over 30 years this IS NOT ATYPICAL of business owners to avoid addressing an issue directly and in a professional manner. Expedia informs me that there will be no refund as they were unable to contact said establishment. Expedia is not culpable. The dishonesty, lack of professionalism, pitiful communication skills (I have his WatsApp statement at below grade school level) and indifference knowing it was pre-paid shows what he chooses to be. I do not recommend this establishment under any circumstances. "

"lovely building- room was gorgeous and opened up on to a garden/deck which was a lovely space. friendly staff. highly recommend"

"Clening girl was so nice and always welcomed us. The loft was so clean and everyday she came to remove garbage and ensure everything was okay. Good location but you need a car about 20 minute walk to Center Pucon. Above all safe secure grounds and loft was very y comfortable. Recommended "

"Excellent. In the middle of the downtown. Love it"

"Staff excellent!!! Valentina (recepcionista) Ayla (recepcionista) Karina (mucama) Alejandra(mucama) Claudia(mucama) Javiera(mucama)"

"The staff made the stay enjoyable. Friendly and helpful. I had left the lught in my car on all night and it wouldn't start. A young man that works for you gave me a jump start. Wvwryine was accommodating and the room was comfortable. "

"Lovely hotel, awesome location I really appreciated being able to relax in the garden/ pool area and restaurant after check out"