Title: Villarrica Park Lake by Enjoy Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Villarrica Park Lake by Enjoy Luxury hotel on the beach, with outdoor pool ![Indoor pool, outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/099bd6b3.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/bb3df7d5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Suite, Lake View | Lake view](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/10bd3638.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/30b96a1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/a35c29b8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find tranquility at Villarrica Park Lake by Enjoy, near the water's edge. The Aguas Verdes restaurant serves international dishes, and the spa offers treatments to restore body and mind. Guests can borrow books from the property's library for quiet reading moments. 9.0 Wonderful ## Popular amenities - Bar - Gym - Spa - Pool - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov 18 - Nov 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 19 - Nov 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=799857&PinnedHotelID=799857&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Superior Room, Lake View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/9fb58e96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Lake View ### Highlights Furnished balcony Air conditioning LCD TV Separate bedroom Hairdryer Bathrobes Private bathroom Deep-soaking bath - 495 sq ft - Lake view - Sleeps 3 - 2 Double Beds OR 1 King Bed ![Junior Suite, Lake View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/0f206bc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Lake View ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Separate bedroom Hairdryer Bathrobes Private bathroom - 775 sq ft - Lake view - Sleeps 2 - 1 King Bed ![Deluxe Suite, Lake View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/01d557a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Lake View ### Highlights Furnished balcony Air conditioning Free cots/infant beds LCD TV Separate bedroom Hairdryer Bathrobes Private bathroom - 969 sq ft - Lake view - Sleeps 2 - 1 King Bed ![Presidential Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/800000/799900/799857/1bfe1dd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Furnished balcony Air conditioning LCD TV Separate bedroom Hairdryer Bathrobes Private bathroom Deep-soaking bath - 1830 sq ft - 1 bedroom - Lake view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVillarrica-Hotels-Villarrica-Park-Lake-By-Enjoy.h799857.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVillarrica-Hotels-Villarrica-Park-Lake-By-Enjoy.h799857.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-39.30080%2C-72.08771&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6XBXP9xuEnux1dXShVV5x-yNuX4=) Camino Villarrica Pucon Km 13, Villarrica, 4930000 #### What's nearby - La Poza - 15 min drive - 9.5 miles - Museo Mapuche Pucon - 15 min drive - 9.5 miles - Santa Clara Monastery - 15 min drive - 9.7 miles - Pucon Beach - 15 min drive - 9.7 miles - Enjoy Pucon Casino - 16 min drive - 9.9 miles #### Getting around - Valdivia (ZAL-Pichoy) - 95 min drive #### Restaurants - ‪Café de la P - ‬11 min drive - ‪La Maga Parrilla Uruguaya - ‬11 min drive - ‪Pizza Bar - ‬11 min drive - ‪Plan Café - ‬11 min drive - ‪Friatto Gelateria - ‬11 min drive ## About this property ### Villarrica Park Lake by Enjoy Luxury hotel Take advantage of a terrace, a coffee shop/cafe and a garden at Villarrica Park Lake by Enjoy. Indulge in a body treatment, a facial and a body scrub at Aquarius, the on-site spa. The on-site international cuisine restaurant, Aguas Verdes, offers breakfast, lunch and dinner. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool and an outdoor pool, along with pool umbrellas - Free self-parking - A free local area shuttle, free newspapers and a ballroom - A front desk safe, concierge services and tour/ticket information Room features All 70 rooms feature comforts, such as 24-hour room service and furnished balconies, as well as thoughtful touches, such as laptop-compatible safes and air conditioning. More conveniences in all rooms include: - Bathrooms with deep-soaking baths and free toiletries - 42-inch LCD TVs with cable channels - Daily housekeeping, desks and phones ## Similar properties ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/95000000/94630000/94626100/94626041/aeb100a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Lake Luxury Hotel Villarrica - Pool - Breakfast included - Spa - Parking included 9.4 Exceptional 48 reviews £109 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=94626041&PinnedHotelID=94626041&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; pool views ](https://images.trvl-media.com/lodging/75000000/74270000/74268400/74268306/81b68c8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Das Dorf Pucón - Pool - Breakfast included - Spa - Parking included 8.0 Very good 4 reviews £152 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=74268306&PinnedHotelID=74268306&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/10000000/9750000/9744000/9743967/af8de2d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antumalal Pucón - Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 57 reviews £239 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=9743967&PinnedHotelID=9743967&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/25000000/24930000/24930000/24929925/faff3f59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maki Hotel Pucón - Breakfast included - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 143 reviews £80 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=24929925&PinnedHotelID=24929925&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/be9c876b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Enjoy Pucon Pucón - Pool - Breakfast included - Spa - Pet-friendly 7.6 Good 337 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) ![DOBLE PRIMER PISO | 1 bedroom, premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/25000000/24930000/24925800/24925724/d99d7c60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cumbres de Pucón Pucón - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 40 reviews £50 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=24925724&PinnedHotelID=24925724&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, free WiFi, bed sheets](https://images.trvl-media.com/lodging/96000000/95030000/95027700/95027658/62e4d87f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Magma Lodge Pucon Pucón - Breakfast included - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 14 reviews £55 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=95027658&PinnedHotelID=95027658&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/100000000/99490000/99484200/99484117/a7102869.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Vientos del Sur Pucón - Breakfast included - Parking included - Free WiFi - Laundry 9.0 Wonderful 42 reviews £58 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=99484117&PinnedHotelID=99484117&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/6000000/5580000/5573500/5573408/28bff02f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaEstablo by DOT Boutique Pucón - Pool - Breakfast included - Pet-friendly - Parking included 9.6 Exceptional 85 reviews £50 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=5573408&PinnedHotelID=5573408&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/39000000/38970000/38960500/38960490/23001314.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Pucon Indomito Pucón - Breakfast included - Spa - Free WiFi - Restaurant 8.2 Very good 49 reviews £62 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=38960490&PinnedHotelID=38960490&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking - 24-hour return airport shuttle (surcharge) - Free area shuttle - Free self parking on site - Limited on-site parking ### Food and drink - 2 bars/lounges - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Aguas Verdes ### Things to do - Billiards/pool table - Full-service spa - Health club - Indoor pool - Library - Outdoor pool ### Family friendly - Free area shuttle - Indoor pool - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - On the beach - Pool umbrellas - Terrace ### Full-service spa - Body scrubs - Facials - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - Ballroom ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 71.31 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 30 per person (one way) - Rollaway bed fee: USD 71.31 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Enjoy Park Lake Villarrica Hotel Enjoy Hotel Enjoy Park Lake Villarrica Villarrica Park Lake by Enjoy Villarrica Park Lake Hotel Villarrica Park Lake Hotel Enjoy Villarrica by Enjoy Enjoy Park Lake Villarrica Villarrica Park Lake By Enjoy Villarrica Park Lake by Enjoy Hotel Villarrica Park Lake by Enjoy Villarrica Villarrica Park Lake by Enjoy Hotel Villarrica ## Frequently asked questions ### Does Villarrica Park Lake by Enjoy have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### Is Villarrica Park Lake by Enjoy pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Villarrica Park Lake by Enjoy? > Self-parking is free at this property; nearby parking is also free. ### What time is check-in at Villarrica Park Lake by Enjoy? > Check-in start time: 4:00 PM; check-in end time: midnight. ### What time is check-out at Villarrica Park Lake by Enjoy? > Checkout is at noon. ### Does Villarrica Park Lake by Enjoy provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of USD 30 per person applies. ### Where is Villarrica Park Lake by Enjoy located? > This Villarrica hotel is on the beach, 0.2 mi (0.3 km) from Lake Villarrica, and within 9 mi (15 km) of La Poza and Pucon Beach. Villarrica Pucara Beach and Villarrica National Park are also within 9 miles (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Villarrica Park Lake by Enjoy Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 74 8 - Good 26 6 - Okay 8 4 - Poor 8 2 - Terrible 1 ### 9.4/10 Cleanliness ### 8.8/10 Staff & service ### 7.6/10 Amenities ### 8.8/10 Property conditions & facilities ### 10/10 Excellent #### Verified traveller 3 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Hotel ist etwas (aber wirklich "nur etwas") in die Jahre gekommen. Dennoch hat es viel Charme. Wir haben ein Standardzimmer gebucht. Es war schätzungsweise ca. 40-50m2 groß! Wir reisen relativ häufig. Allerdings haben wir ein Zimmer in dieser Größe noch nie zuvor gehabt. Das Bad war genauso großzügig angelegt. Aus dem Zimmer hatten wir einen schönen Blick auf den See. Das Preis-Leistungs-Verhältnis würde ich als hervorragend bezeichnen. Was verbesserungsbedürftig ist: Die Kennzeichnung der Hoteleinfahrt wenn man aus Richtung Villarrica kommt. Unsere GPS-Navigation hat es verpasst und wir haben es nach einer Wende gefunden (kommend aus Richtung Pucon). Was unseren Aufenthalt etwas getrübt hat: Bauarbeiten. Das Hoteldach wurde erneuet. Das führte zu Baulärm von 10:00-18:00. Letzteres dürfte aber nicht die Regel sein und floss daher nicht in die Wertung ein. ##### Verified traveller Stayed 1 night in Nov 2019 ### 2/10 Terrible #### JuanM, Santiago, Chile 1 Dec 2019 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities It’s falling apart Service is not good Meals are deficient in quality and taste Spa only has ONE sauna working, the steam room was inoperative I was not even offered a room upgrade when checking in, despite being Expedia Gold member Breakfast only has cold items, if you want omelettes or fried eggs, you’ll have to pay an extra USD4 (unbelievable) Avoid at all costs ##### JuanM Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller 22 Nov 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, room service was delicious, property is excellent condition, comfy beds, beautiful views ! ##### Verified traveller Stayed 5 nights in Nov 2019 ### 6/10 Okay #### Verified traveller 9 Oct 2019 Liked: Staff & service Disliked: Property conditions & facilities The view is the best part. From every window there is a stunning view of the beautiful lake. The rooms are neglected and worn down...stained carpet, peeling wallpaper, linens that smell bad. The pillows smelled like dirty hair from previous people who had used them. The bed needs to be replaced..it sags on the edges and the middle. I had stuffed the pillows in the closet to get rid of the odor..and when the housekeeper stopped by in the afternoon I told her and showed her the pillows and she brought me 2 clean ones. The housekeeping staff was very nice and helpful. When I made the reaervation I had asked for 2 double beds but they gave me one bed. Then, I called to order room service at 10pm and nobody answered..I called twice and it just rang and rang. I had to eat stale potato chips from the mini bar in the room..$3.50 and I went to sleep hungry. They are also doing major construction at the hotel..there is noise and workers and equipment by the pool area and other common areas. It was not a relaxing stay. ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Verified traveller 8 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ubicación excelente , comida muy buena , desayuno muy bueno ##### Verified traveller Stayed 2 nights in Oct 2019 ### 8/10 Good #### Verified traveller 19 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities No tienen Vip Acces, no hacen diferencia como en otros hoteles, no ofrecen upgrade, ni trato VIP, me dieron 2 habitaciones en pisos diferentes. Me cancelaron la Hora que tome para el Hot Tub. lo demás es lo esperado para un hotel de esta categoría, buena piscina temperada y un desayuno con jugo y fruta natural, entre otras cosas ricas. Buen nivel el restaurant muy bueno y especial todo lo que pedimos. ##### Verified traveller Stayed 2 nights in Sep 2019 ### 10/10 Excellent #### Verified traveller 14 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Muy bueno todo. ##### Verified traveller Stayed 1 night in Sep 2019 ### 10/10 Excellent #### J EDUARDO 27 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities #### Excelente El servicio es excelente, todos son muy amables y serviciales. Las vistas del hotel son espectaculares. ##### J EDUARDO Stayed 2 nights in Aug 2019 ### 4/10 Poor #### Claudia, Santiago de Chile 4 Jul 2019 Disliked: Property conditions & facilities Requiere de reparación, se nota que no se han realizado las mantenciones en las distintas instalaciones, tienen un problema de presión o algo así q hace que las llaves del baño emitan un ruido muy molesto. ##### Claudia Stayed 5 nights in Jun 2019 ### 6/10 Okay #### Robinson 17 Jun 2019 Liked: Cleanliness, room comfort Mala atención en recepción. On el checkin ##### Robinson Stayed 1 night in Jun 2019 ### 4/10 Poor #### Enrique 22 May 2019 Disliked: Staff & service, property conditions & facilities #### Mala administración de ENJOY. Deterior progresivo Desde la recepción en adelante la impresion es deficiente; no hay personal entrenado ni de buen trato. Las instalaciones son antiguas, se han deteriorado y no muestran mantención; calidad del desayuno muy mala, o peor si se considera que el hotel se clasifica 5 estrellas, bollería prefabricada y de mala calidad. Escaso personal en comedor; nadie se preocupa de reponer los alimentos y todo hay que pedirlo y esperarlo; se privilegia eventos externos sin consideración a pasajeros del hotel; spa deteriorado, servicios que no funcionan. En general, deterioro progresivo, cada vez peor desde que lo administra ENJOY. Relación precio/calidad deficiente. Sólo se mantiene por falta de competencia de buen nivel. ##### Enrique Stayed 3 nights in May 2019 ### 8/10 Good #### Verified traveller 22 Apr 2019 Liked: Cleanliness, staff & service, room comfort Viaje hermoso, hotel en buena ubicación, lindo paisaje. Hotel con todas las comodidades pero no bien mantenido. Alfombras muy manchadas , servicio de desayuno no óptimo ##### Verified traveller Stayed 3 nights in Apr 2019 ### 10/10 Excellent #### Verified traveller 8 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Infelizmente , não gostamos da comida servida no restaurante . Estava incomível . Os funcionários foram perfeitos inclusive se adiantaram em não combrar a despesa do prato. ##### Verified traveller Stayed 2 nights in Apr 2019 ### 4/10 Poor #### Francisco 17 Mar 2019 Liked: Cleanliness Disliked: Staff & service #### Decepcionado La habitación que decía tener vista al lago, tenía tapada la vista con árboles, tuvimos que pagar por cambio de habitación para tener vista. Luego el día sábado no pudimos utilizar cómodamente el sector de la piscina ya que había organizado un matrimonio por lo que el sector del pasto para tomar sol no estaba disponible eso sumado a la imvodidad de estar en traje de baño a metros de un matrimonio con gente en tenida formal. ##### Francisco Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller 13 Mar 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was wonderful ! Needed extra time for the use of Spa..! ##### Verified traveller Stayed 2 nights in Mar 2019 ### 10/10 Excellent #### RobertoMoutinho, Lauro de Freitas, Bahia, Brasil 10 Mar 2019 Liked: Cleanliness, staff & service, amenities A localização, a vista para o lago, atendimento dos funcionários. ##### RobertoMoutinho Stayed 2 nights in Mar 2019 ### 8/10 Good #### Luciano, São Paulo 7 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel distante 10 minutos do centro de Pucon, mas localizado em frente ao lago. Vista incrível. O bar da piscina em frente ao lago infelizmente estava inoperante. Dá a impressão que o hotel não está funcionando a plena carga. Quarto grande e muito bom. Serviço é bom mas não diria excepcional. ##### Luciano Stayed 5 nights in Mar 2019 ### 8/10 Good #### Marcelo 5 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort En general buena, pero con carencias graves como no tener comedor el Domingo en la noche, situación que no fue advertida sino sólo hasta quf llegó el momento de ir a comer ##### Marcelo Stayed 2 nights in Mar 2019 ### 6/10 Okay #### Verified traveller 15 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Excellent location with good views out over the lake. However I was disappointed in the restaurant and the waiting staff as well as the ability to get extras like ice in the room ##### Verified traveller Stayed 2 nights in Feb 2019 ### 6/10 Okay #### Hector, Costa Rica 5 Feb 2019 Liked: Cleanliness, amenities, property conditions & facilities Overall the rooms are nice, the location and the amenities are great. There are couple of things, that I did not liked during my stay. First, I was not able to get towels at the pool, I did asked 6 times during 3 days and only one time I was lucky to get a clean towel. Secondly, we had a bad experience at the lounge bar, after 25 minutes no one went to take our order, I had to order directly to the bartender. Then another 20 minutes for a couple of Mojitos and another 15 minutes for a salad and a chicken plate. The breakfast is fine and included with the stay. ##### Hector Stayed 3 nights in Feb 2019 ### 10/10 Excellent #### Marcelo 3 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### gran destino vacaciones familiares. excelente hotel, sólo el entorno es un poco inhóspito (pésimo camino Villarrica-Pucón, sin berma, sin ciclovía) lo que no es culpa del hotel, pero la zona entera se beneficiaría con una mejora a la vía. ##### Marcelo Stayed 1 night in Jan 2019 ### 6/10 Okay #### Mario Francisco 3 Feb 2019 Liked: Staff & service, property conditions & facilities, room comfort Disliked: Cleanliness Nos habian reservado una pieza en el altillo del hoyel, igual el precio era caro. Despues de presionar nis dieron una habitacion para inválidos. La foto que Muestran de la habitacion superior no correspodia . ##### Mario Francisco Stayed 1 night in Jan 2019 ### 10/10 Excellent #### Marcelo 1 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy buen lugar para el descanso Muy bien, cómodo, excelente Buffett . Un poco caro y poco variado el Bar ##### Marcelo Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### Verified traveller 12 Jan 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Location. Amazing view!!! Love the place! ##### Verified traveller Stayed 4 nights in Jan 2019 ### 10/10 Excellent #### Lars 4 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place with suburb views ##### Lars Stayed 1 night in Jan 2019 ## Expedia's Latest Trends ### Hotels > [Boutique Hotels in Islington](https://www.expedia.co.uk/Islington-London-Hotels-Boutique-Hotel.0-n179520-0-tBoutiqueHotel.Travel-Guide-Filter-Hotels) > > [PortoBayHotelsResorts Hotels in Madeira Island](https://www.expedia.co.uk/Madeira-Island-Hotels-Porto-Bay-Hotels-Resorts.0-0-d11326--bPortoBayHotelsResorts.Travel-Guide-Filter-Hotels) > > [Beach Resorts & Hotels in Sri Lanka](https://www.expedia.co.uk/Destinations-In-Sri-Lanka-Beach-Hotels.0-0-d167-tBeachHotels.Hotel-Filter-Destinations) > > [Selene Beach & Spa Hotel](https://www.expedia.co.uk/Alanya-Hotels-Selene-Beach-Spa-Hotel-All-Inclusive.h15188084.Hotel-Information) > > [Caravan Parks Barcelona](https://www.expedia.co.uk/Barcelona-Caravan-Parks.d179992-aaCaravanParks.Travel-Guide-Accommodation) > > [Accomodation London - Hostel](https://www.expedia.co.uk/London-Hotels-Accomodation-London.h23199964.Hotel-Information) > > [Hotels near York Christmas Market](https://www.expedia.co.uk/York-Christmas-Market-Hotels.0-l553248621557931404-0.Travel-Guide-Filter-Hotels) > > [Le Meridien Khao Lak Resort & Spa](https://www.expedia.co.uk/Takua-Pa-Hotels-Le-Meridien-Khao-Lak-Resort-Spa.h38337051.Hotel-Information) > > [Spa Hotels in Exeter](https://www.expedia.co.uk/Exeter-Hotels-Spa-Hotels.0-0-d1185-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Barcelona](https://www.expedia.co.uk/Barcelona-Hotels.d179992.Travel-Guide-Hotels) > > [The Watermill Hotel, Sure Hotel Collection by Best Western](https://www.expedia.co.uk/Hemel-Hempstead-Hotels-The-Watermill-Hotel.h22427.Hotel-Information) > > [Coconut Bay Beach Resort & Spa All Inclusive](https://www.expedia.co.uk/Vieux-Fort-Hotels-Coconut-Bay-Beach-Resort-Spa-All-Inclusive.h1163193.Hotel-Information) > > [Hotels in Timperley](https://www.expedia.co.uk/Timperley-Hotels.d500517.Travel-Guide-Hotels) > > [BestWestern Hotels in Cornwall](https://www.expedia.co.uk/Cornwall-Hotels-Best-Western.0-0-d3000459611--bBestWestern.Travel-Guide-Filter-Hotels) > > [Catalonia Granada Hotel](https://www.expedia.co.uk/Granada-Hotels-Catalonia-Granada-Hotel.h561598.Hotel-Information) > > [Hyatt Regency Denver at Colorado Convention Center](https://www.expedia.co.uk/Denver-Hotels-Hyatt-Regency-Denver-At-Colorado-Convention-Center.h1366244.Hotel-Information) > > [Zeus Village Resort - Adults Only](https://www.expedia.co.uk/Chania-Hotels-Zeus-Village.h4997714.Hotel-Information) ### Flights > [Flights from London (LHR) to Kristiansand (KRS)](https://www.expedia.co.uk/lp/flights/lhr/krs/london-to-kristiansand) > > [flights from malta intl airport](https://www.expedia.co.uk/lp/airports/mla/flights-from-malta-intl-airport) > > [Flights from Manchester (MAN) to Ladyville (BZE)](https://www.expedia.co.uk/lp/flights/man/bze/manchester-to-belize-city) > > [Flights from Marseille (MRS) to Bristol (BRS)](https://www.expedia.co.uk/lp/flights/mrs/brs/marseille-to-bristol) > > [Flights from Manila (MNL) to Lapu-Lapu (CEB)](https://www.expedia.co.uk/lp/flights/mnl/ceb/manila-to-cebu) ### Cars > [Car hire near Fishbourne Car And Passenger Terminal](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Fishbourne-Car-And-Passenger-Terminal.d687205757820379136.Car-Hire-Guide) ### Activities > [Things to do in Portmeirion](https://www.expedia.co.uk/Things-To-Do-In-Portmeirion.d11372.Travel-Guide-Activities) > > [Things to do in Olbia](https://www.expedia.co.uk/Things-To-Do-In-Olbia.d2664.Travel-Guide-Activities) ### Packages > [Bolzano Holidays](https://www.expedia.co.uk/Bolzano.d177917.Holidays-City-Breaks) > > [Ljubljana Holidays](https://www.expedia.co.uk/Ljubljana.d2085.Holidays-City-Breaks) > > [Opera Bingo](https://www.expedia.co.uk/Opera-Bingo-Workington.d553248621532493294.Attraction) ### General > [Visit Blairmore](https://www.expedia.co.uk/Blairmore.dx3000012281) > > [Visit Portrush](https://www.expedia.co.uk/Portrush.dx5712)