Title: Enjoy Pucon Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Enjoy Pucon Beachfront, with full-service spa ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/be9c876b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![3 outdoor pools](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/86e8f105.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/851acc9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/a98f36f6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/f6d7ea9d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Enjoy Pucon offers a lakeside getaway with 3 outdoor pools and free in-room WiFi. Start your day with a breakfast buffet, book spa services, try your luck at the casino, and enjoy lunch and dinner at the on-site restaurant. 7.6 Good ## Popular amenities - Gym - Spa - Bar - Room service - 24/7 front desk - Pool ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 18 of 18 rooms ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/68d68e17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 236 sq ft - Sleeps 2 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/83824a59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior 10.0 Exceptional 2 reviews - 236 sq ft - Sleeps 3 ![Standard Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/5b1ae707.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room (Matrimonial) 9.2 Wonderful 5 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 2 - 1 Queen Bed ![Superior Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/e14cf3e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room (Matrimonial) 8.0 Very good 10 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 2 - 1 Queen Bed ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/cc406811.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 3 - 1 Queen Bed and 1 Single Bed ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/cc406811.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room 8.0 Very good 1 review ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 4 - 1 Queen Bed and 2 Single Beds ![Standard Twin Room | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/2415a35f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 9.0 Wonderful 9 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 2 - 2 Single Beds ![Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/b70ae868.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room 8.0 Very good 2 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 3 - 3 Single Beds ![Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/24f3ab8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room 10.0 Exceptional 3 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 4 - 4 Single Beds ![Suite | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/f1881ddf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 9.4 Exceptional 3 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 2 - 1 King Bed ![Suite (Quadruple Room) | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/08dc1590.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Quadruple Room) 7.4 Good 3 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels In-room safe - Sleeps 4 - 1 King Bed and 2 Single Beds ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/238cb935.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 322 sq ft - Sleeps 2 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/0d790032.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Suite - 322 sq ft - Sleeps 4 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/94be50bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 398 sq ft - Sleeps 4 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/2376005c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 527 sq ft - Sleeps 5 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/6990c6bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Superior - 505 sq ft - Sleeps 5 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/0c75ddc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Superior - 398 sq ft - Sleeps 3 ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/92331846.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 236 sq ft - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVillarrica-Hotels-Enjoy-Pucon.h1607999.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVillarrica-Hotels-Enjoy-Pucon.h1607999.Hotel-Information) ## About the area Located in Pucón, Enjoy Pucon is on the beach. Museo Mapuche Pucon and Villarrica Historical Museum are cultural highlights, and some of the area's attractions include Los Pozones and Region IX Ltd. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with horse riding nearby. [Visit our Pucón travel guide](https://www.expedia.co.uk/Pucon.dx500223) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-39.27241%2C-71.97739&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pfPXhCsJeAJ5b5mbC0w50RaNCOc=) Clemente Holzapfel 190, Pucón, Araucania, 4920000 ### What's nearby - Enjoy Pucon Casino - 1 min walk - 0.0 miles - Pucon Beach - 3 min walk - 0.2 miles - La Poza - 6 min walk - 0.3 miles - Museo Mapuche Pucon - 9 min walk - 0.5 miles - Santa Clara Monastery - 13 min walk - 0.8 miles ### Restaurants - ‪La Maga Parrilla Uruguaya - ‬4 min walk - ‪Cassis - ‬4 min walk - ‪Madd Goat Coffee Roasters - ‬4 min walk - ‪La Revancha del Chino Lee-Chong - ‬4 min walk - ‪El Camino - ‬3 min walk ## About this property ### Enjoy Pucon Hotel by the lake, remodelled in 2022 At Enjoy Pucon, you can look forward to a free breakfast buffet, a casino and a terrace. Hit the jackpot at this hotel with amenities such as 28 casino gaming tables and 519 slot machines. Treat yourself to a manicure/pedicure, a massage or a body treatment at Spa Kalül, the on-site spa. The on-site restaurant, Restaurante Rangue, offers breakfast, lunch and dinner. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. You'll also enjoy the following perks during your stay: - 3 outdoor pools - A round-trip airport shuttle (surcharge), smoke-free property and a porter/bellboy - A banquet hall, tour/ticket information and a 24-hour front desk - Concierge services, luggage storage and 1 meeting room Room features All 151 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - LCD TVs with cable channels - LED light bulbs, heating and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/39000000/38970000/38960500/38960490/23001314.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Pucon Indomito Pucón - Breakfast included - Spa - Free WiFi - Restaurant 8.2 Very good 49 reviews £61 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=38960490&PinnedHotelID=38960490&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/25000000/24930000/24930000/24929925/faff3f59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maki Hotel Pucón - Breakfast included - Parking included - Free WiFi - Air conditioning 9.6 Exceptional 141 reviews £71 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=24929925&PinnedHotelID=24929925&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/10000000/9750000/9744000/9743967/af8de2d6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antumalal Pucón - 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Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 200 metres - 24-hour return airport shuttle at scheduled times and on request for a surcharge - Limited on-site parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Bar Rangue - Restaurante Rangue ### Things to do - 28 gaming tables - 3 outdoor pools - 519 slot machines - Casino - Full-service spa - Health club - Ski passes - Ski storage ### Family friendly - 3 outdoor pools - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference space - Meeting room ### Outdoors - Garden - On a lake - On the beach - Terrace ### Full-service spa - Facials - Hot tub - Manicures/pedicures - Sauna - Spa open daily - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 accessible parking spaces - Front entrance ramp - Hardwood flooring in public areas - Lift (70 centimetre wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk (80 centimetre high) - Wheelchair-accessible spa ### More - At least 80% lighting from LEDs - Banquet hall - Colonial architecture - Communal living room - Eco-friendly cleaning products used - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - Reception hall - Renovated entire property - September 2022 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning - Heating - LED lighting - Phone - Safe - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 4 AM Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Renovations and closures The property will be renovating from 26 September 2025 to 12 October 2025 (completion date subject to change). The following areas are affected: - One of the swimming pools Guests will have access to the following alternative facilities during the renovation: - Outdoor pool - Indoor pool During renovations, the hotel will make every effort to minimise noise and disturbance. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CLP 30000, per pet, per day, plus a deposit of CLP 142800 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 25 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). - A damage deposit of CLP 80000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: CLP 16000 per person (one way) - Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old) - Pet deposit: CLP 142800 per stay - Pet fee: CLP 30000 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from 15 December to 15 March Pool access available from 9:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 14 years old are not allowed in the health club or fitness facility, and guests under 18 years old are only allowed in the health club and fitness facility with adult supervision Guests under 18 years old are not allowed in the spa ### Property is also known as Enjoy Hotel Enjoy Hotel Pucon Enjoy Pucon Enjoy Pucon Gran Hotel Pucon Enjoy Gran Hotel Enjoy Pucon Gran Pucon Enjoy Gran ## Frequently asked questions ### Does Enjoy Pucon have a pool? > Yes, this property has 3 outdoor pools. Pool access is from 9:00 AM to 8:00 PM. The property will be renovating one of the swimming pools from September 26 2025 until October 12 2025 (completion date subject to change). ### Is Enjoy Pucon pet-friendly? > Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a deposit of CLP 142800 per stay and a fee of CLP 30000 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Enjoy Pucon? > Limited spots are available. There is free parking nearby. ### What time is check-in at Enjoy Pucon? > Check-in start time: 4 PM; check-in end time: 4 AM. ### What time is check-out at Enjoy Pucon? > Checkout is at noon. ### Does Enjoy Pucon provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CLP 16000 per person applies. ### Where is Enjoy Pucon located? > Nestled on the beach, this Pucón hotel is within a 5-minute walk of Enjoy Pucon Casino, Pucon Beach and Pucón Peninsula. La Poza and Lake Villarrica are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Enjoy Pucon Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.2 Location ### 7.6 Staff & service ### 7.6 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 105 8 - Good 111 6 - Okay 71 4 - Poor 31 2 - Terrible 18 ### 10/10 Excellent #### Pedro 28 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was amazing! Will definitely stay there again. ##### Pedro Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Felipe 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind ##### Felipe Stayed 1 night in Jul 2025 ### 8/10 Good #### paola 17 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### paola Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Fernando Rodrigo 10 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The perfect mix of modern and history Nice hystorical hotel with a fantastic SPA ##### Fernando Rodrigo Stayed 1 night in Nov 2023 ### 8/10 Good #### YVONNE 10 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!! ##### YVONNE Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Sarita 1 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities All good ##### Sarita Stayed 3 nights in Dec 2024 ### 8/10 Good #### Ernesto 30 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night. ##### Ernesto Stayed 2 nights in May 2024 ### 8/10 Good #### Victor 14 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old star coming back Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement ![](https://a.travel-assets.com/ugc/hotel-reviews/9559A0B6CE80948BB0C69F7B00E5804DD0F974BD1697300346984.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DD7762F4AA171A23193BDB4B61509C2BD8F180121697300350222.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F5AA9B1CC3A614221101C03317A25C01FB1C2F3C1697300350248.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6FF8F83A8B6009110BE4E15A6055BC8E258FE5171697300348142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Victor Stayed 7 nights in Oct 2023 ### 4/10 Poor #### Gabriel 7 Apr 2025 Liked: Cleanliness Disliked: Amenities I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people. ##### Gabriel Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Amina 12 Apr 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities \-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old ##### Amina Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Karin 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente, como Familia nos encantó. ##### Karin Stayed 1 night in Jul 2025 ### 6/10 Okay #### Scandar 24 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo ##### Scandar Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Ruan 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo! ##### Ruan Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### ANTONIO 5 Jun 2025 ##### ANTONIO Stayed 1 night in Jun 2025 ### 8/10 Good #### María Fabiola 27 Apr 2025 Liked: Cleanliness, staff & service ##### María Fabiola Stayed 3 nights in Apr 2025 ### 8/10 Good #### rosana 11 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### rosana Stayed 3 nights in Mar 2025 ### 8/10 Good #### Luis Gustavo 26 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Para uma primeira vez, valeu a pena. Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez. ##### Luis Gustavo Stayed 3 nights in Feb 2025 ### 8/10 Good #### nadya 3 Feb 2025 Si bien es hermosa arquitectónicamente … es bastante desordenado todo. Cuando hacen fiestas lamentablemente me tocó ver baños sucios y no existía un orden en los huéspedes q entraban y salían del lugar. Fuera de eso tiene unas vistas espectaculares. Pero falta más eficiencia de parte del equipo hotelero ##### nadya Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Maria Cruz 26 Jan 2025 Disliked: Staff & service, property conditions & facilities El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja. ##### Maria Cruz Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### David 18 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again ##### David Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Marcelo 12 Jan 2025 ##### Marcelo Stayed 1 night in Dec 2024 ### 4/10 Poor #### Maria 6 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad experience not worth the price We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy ![](https://a.travel-assets.com/ugc/hotel-reviews/C7E27C166577BCA50A7443BB98DBC1DC38A1F47A1736202643461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Adams 30 Dec 2024 ##### Adams Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Verified traveller 12 Dec 2024 Disliked: Cleanliness, property conditions & facilities Property needs a facelift. Not all floors are equal in condition. 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