Title: Enjoy Pucon Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Enjoy Pucon Travelers relax by the lake, try their luck at the casino tables, or book spa treatments for a perfect blend of recreation and relaxation ## Photo gallery for Enjoy Pucon ![Terrace/patio - Enjoy Pucon (Pucón)](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/8681a206.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast, lunch and dinner served - Enjoy Pucon (Pucón)](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/d382cba3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Enjoy Pucon (Pucón)](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/920a0f69.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Enjoy Pucon (Pucón)](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/f6d7ea9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 outdoor pools - Enjoy Pucon (Pucón)](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/a92b70dc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Enjoy Pucon offers a lakeside getaway with 3 outdoor pools and free in-room WiFi. Start your day with a breakfast buffet, book spa services, try your luck at the casino, and enjoy lunch and dinner at the on-site restaurant. ## Reviews 7.6 Good ## Popular amenities - Pool - Spa - Pet-friendly - Free Wi-Fi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1607999&PinnedHotelID=1607999&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 18 of 18 rooms ### View all photos for Room Standard ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/68d68e17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 236 sq ft - Sleeps 2 ### View all photos for Room Superior ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/83824a59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior 9.4 Exceptional 3 reviews - 236 sq ft - Sleeps 3 ### View all photos for Standard Double Room (Matrimonial) ![Standard Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/5b1ae707.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room (Matrimonial) 9.2 Wonderful 5 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Double Room (Matrimonial) ![Superior Double Room (Matrimonial) | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/e14cf3e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room (Matrimonial) 8.0 Very good 10 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Triple Room ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/cc406811.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Superior Quadruple Room ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/cc406811.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Quadruple Room 8.0 Very good 1 review ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 4 - 1 Queen Bed and 2 Single Beds ### View all photos for Standard Twin Room ![Standard Twin Room | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/2415a35f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 9.0 Wonderful 9 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 2 - 2 Single Beds ### View all photos for Standard Triple Room ![Standard Triple Room | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/b70ae868.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room 8.0 Very good 2 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 3 - 3 Single Beds ### View all photos for Standard Quadruple Room ![Standard Quadruple Room | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/24f3ab8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room 10.0 Exceptional 3 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 4 - 4 Single Beds ### View all photos for Suite ![Suite | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/f1881ddf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 9.4 Exceptional 3 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 2 - 1 King Bed ### View all photos for Suite (Quadruple Room) ![Suite (Quadruple Room) | Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/08dc1590.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Quadruple Room) 7.4 Good 3 reviews ### Highlights Air conditioning Heating LCD TV Renovated in 2022 Private bathroom Minibar Cable channels Wardrobe - Sleeps 4 - 1 King Bed and 2 Single Beds ### View all photos for Suite ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/238cb935.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 322 sq ft - Sleeps 2 ### View all photos for Quadruple Suite ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/0d790032.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Suite - 322 sq ft - Sleeps 4 ### View all photos for Triple Room Standard ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/94be50bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Standard - 398 sq ft - Sleeps 4 ### View all photos for Quadruple Room Standard ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/2376005c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 527 sq ft - Sleeps 5 ### View all photos for Quadruple Room Superior ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/6990c6bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Superior - 505 sq ft - Sleeps 5 ### View all photos for Triple Room Superior ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/0c75ddc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room Superior - 398 sq ft - Sleeps 3 ### View all photos for Room Standard ![Minibar, in-room safe, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1610000/1608000/1607999/92331846.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 10.0 Exceptional 1 review - 236 sq ft - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVillarrica-Hotels-Enjoy-Pucon.h1607999.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVillarrica-Hotels-Enjoy-Pucon.h1607999.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-39.27241%2C-71.97739&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pfPXhCsJeAJ5b5mbC0w50RaNCOc=) Clemente Holzapfel 190, Pucón, Araucania, 4920000 #### What's nearby - Enjoy Pucon Casino \- 1 min walk \- 0.0 miles - Pucon Beach \- 3 min walk \- 0.2 miles - La Poza \- 6 min walk \- 0.3 miles - Museo Mapuche Pucon \- 9 min walk \- 0.5 miles - Santa Clara Monastery \- 13 min walk \- 0.8 miles #### Restaurants - ‪La Maga Parrilla Uruguaya - ‬4 min walk - ‪Cassis - ‬4 min walk - ‪BERLIN Café - ‬3 min walk - ‪El Camino - ‬3 min walk - ‪La Revancha del Chino Lee-Chong - ‬4 min walk ## About this property ### Enjoy Pucon Hotel by the lake, remodelled in 2022 At Enjoy Pucon, you can look forward to a free breakfast buffet, a casino and a terrace. Hit the jackpot at this hotel with amenities such as 28 casino gaming tables and 519 slot machines. Treat yourself to a Swedish massage, a facial or a body treatment at Spa Kalül, the on-site spa. The on-site restaurant, Restaurante Rangue, offers breakfast, lunch and dinner. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. You'll also enjoy the following perks during your stay: - 3 outdoor pools - A round-trip airport shuttle (surcharge), a banquet hall and concierge services - Tour/ticket information, a reception hall and a 24-hour front desk - Smoke-free property, a porter/bellboy and 1 meeting room Room features All 151 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - LCD TVs with cable channels - LED light bulbs, heating and daily housekeeping ## Similar properties ![Porch](https://images.trvl-media.com/lodging/39000000/38970000/38960500/38960490/70bb3739.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Pucon Indomito Pucón - Breakfast included - Spa - Free Wi-Fi - Restaurant 8.2 Very good 56 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=38960490&PinnedHotelID=38960490&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Studio Suite | Blackout curtains, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/77000000/76470000/76468100/76468095/4c70bffd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mawün Hotel Pucón Pucón - Free Wi-Fi - Air-conditioning - Housekeeping 8.6 Excellent 28 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=76468095&PinnedHotelID=76468095&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/25000000/24930000/24930000/24929925/a9a43b9a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maki Hotel Pucón - 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Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 62 reviews £301 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=9743967&PinnedHotelID=9743967&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Loft | 2 bedrooms, soundproofing, free WiFi](https://images.trvl-media.com/lodging/92000000/91090000/91088900/91088845/133762ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Loft Pucon Apart Hotel Pucón - Parking included - Free Wi-Fi - Air-conditioning - Outdoor space 9.6 Exceptional 9 reviews £92 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=91088845&PinnedHotelID=91088845&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/6000000/5580000/5573500/5573408/3ac76818.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaEstablo by DOT Boutique Pucón - Pool - Breakfast included - Pet-friendly - Parking included 9.6 Exceptional 90 reviews £88 1 Feb - 2 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=5573408&PinnedHotelID=5573408&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free offsite parking within 200 metres - 24-hour return airport shuttle at scheduled times and on request for a surcharge - Limited on-site parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Bar Rangue - Restaurante Rangue ### Things to do - 28 gaming tables - 3 outdoor pools - 519 slot machines - Casino - Full-service spa - Health club - Ski passes - Ski storage ### Family friendly - 3 outdoor pools - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Conference space - Meeting room ### Outdoors - Garden - On a lake - On the beach - Terrace ### Full-service spa - Facials - Hot tub - Manicures/pedicures - Sauna - Spa open daily - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 accessible parking spaces - Front entrance ramp - Hardwood flooring in public areas - Lift (70 centimetre wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk (80 centimetre high) - Wheelchair-accessible spa ### More - At least 80% lighting from LEDs - Banquet hall - Colonial architecture - Communal living room - Eco-friendly cleaning products used - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - Reception hall - Renovated entire property - September 2022 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Free toiletries - Private bathroom - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning - Heating - LED lighting - Phone - Safe - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 4 AM Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CLP 30000, per pet, per day, plus a deposit of CLP 142800 per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 25 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD). - A damage deposit of CLP 80000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: CLP 16000 per person (one way) - Airport shuttle fee per child: CLP 16000 (one-way), (from 4 to 12 years old) - Pet deposit: CLP 142800 per stay - Pet fee: CLP 30000 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system and eco-friendly cleaning products Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from 15 December to 15 March Pool access available from 9:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Guests under 14 years old are not allowed in the health club or fitness facility, and guests under 18 years old are only allowed in the health club and fitness facility with adult supervision Guests under 18 years old are not allowed in the spa ### Property is also known as Enjoy Hotel Enjoy Hotel Pucon Enjoy Pucon Enjoy Pucon Gran Hotel Pucon Enjoy Gran Hotel Enjoy Pucon Gran Pucon Enjoy Gran ## Frequently asked questions ### Does Enjoy Pucon have a pool? ### Is Enjoy Pucon pet-friendly? ### How much is parking at Enjoy Pucon? ### What time is check-in at Enjoy Pucon? ### What time is check-out at Enjoy Pucon? ### Does Enjoy Pucon provide a shuttle to the airport? ### Where is Enjoy Pucon located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Enjoy Pucon Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.2 Location ### 7.8 Staff & service ### 7.6 Eco-friendliness ### 6.8 Property conditions & facilities 10 - Excellent 111 8 - Good 113 6 - Okay 71 4 - Poor 31 2 - Terrible 18 ## Reviews ### 10/10 Excellent #### Diemary 4 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent. In the middle of the downtown. Love it ![](https://a.travel-assets.com/ugc/hotel-reviews/ce9a2cca-aa1f-4011-b95f-cb353281e585-1764875487852.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diemary Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Pedro 28 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was amazing! Will definitely stay there again. ##### Pedro Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Felipe 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind ##### Felipe Stayed 1 night in Jul 2025 ### 8/10 Good #### paola 17 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### paola Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Fernando Rodrigo 10 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The perfect mix of modern and history Nice hystorical hotel with a fantastic SPA ##### Fernando Rodrigo Stayed 1 night in Nov 2023 ### 10/10 Excellent #### David 18 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow! Wonderful place! THE place to go. In front of the lake, playa, volcano, downtown, everything is there for you! Thanks and see you again ##### David Stayed 2 nights in Jan 2025 ### 8/10 Good #### YVONNE 10 Feb 2023 Liked: Cleanliness, amenities, property conditions & facilities Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!! ##### YVONNE Stayed 4 nights in Feb 2023 ### 10/10 Excellent #### Sarita 1 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities All good ##### Sarita Stayed 3 nights in Dec 2024 ### 8/10 Good #### Ernesto 30 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the location with beautiful view, near to many thing such restaurants, stores and grocerys, very Nice place with good breakfast every morning. Not like: the restaurant is básic with a simple menu options and expensive for what they offer and service. Also the room service close so early at the night. ##### Ernesto Stayed 2 nights in May 2024 ### 8/10 Good #### Victor 14 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Old star coming back Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement ![](https://a.travel-assets.com/ugc/hotel-reviews/9559A0B6CE80948BB0C69F7B00E5804DD0F974BD1697300346984.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DD7762F4AA171A23193BDB4B61509C2BD8F180121697300350222.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F5AA9B1CC3A614221101C03317A25C01FB1C2F3C1697300350248.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6FF8F83A8B6009110BE4E15A6055BC8E258FE5171697300348142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Victor Stayed 7 nights in Oct 2023 ### 4/10 Poor #### Gabriel 7 Apr 2025 Liked: Cleanliness Disliked: Amenities I had to pay the value-added tax even though I thought it was already included. The hotel was on the beach, but access to it was closed because they only open it in summer—which makes no sense, as several guests wanted to walk there. There was only one can of Diet Coke in the minibar, even though the room was for two people. ##### Gabriel Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Amina 12 Apr 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities \-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old ##### Amina Stayed 1 night in Apr 2024 ### 4/10 Poor #### CARLOS 21 Sept 2022 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Poor conditions and ugly staff … ##### CARLOS Stayed 6 nights in Sep 2022 ### 4/10 Poor #### Maria 6 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bad experience not worth the price We had a very disappointing stay at this hotel. Upon arriving at 1 pm after a long trip, we were informed that check-in was only available after 4 pm. When we asked if they could call us in case a room became available earlier, the receptionist rudely declined, stating that she was too busy handling check-outs to make such calls. Once we were finally able to check in, the bathroom in our room had a terrible odor. We went to the lobby to report the issue, and the staff’s initial response was, “Is it that bad?” Eventually, they sent housekeeping, who suggested changing rooms. We didn’t receive our new room until almost 6 pm. The breakfast was another major letdown. The quality was poor, and one day many items ran out—no eggs, no ham, nothing worthwhile. I’ve attached a photo to illustrate the situation. While the hotel’s location was convenient, and the valet and luggage staff were helpful, everything else was subpar. Overall, the experience was far from what we expected for the price. Definitel not worthy ![](https://a.travel-assets.com/ugc/hotel-reviews/C7E27C166577BCA50A7443BB98DBC1DC38A1F47A1736202643461.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Jonathan 22 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was one of my favorite hotels with a beautiful view of the lake! You’re literally walking distance to everything so don’t really need a car once you’re staying here. Staff was very help and breakfast was amazing! Casino across the street was fun with Karaoke. Highly recommend if you are in the area ##### Jonathan Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Heverson 1 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito bom Gostemos muito, tudo muito bom com excessão da piscina coberta que está sem o telhado e tudo muito feio…. ![](https://a.travel-assets.com/ugc/hotel-reviews/d4ec5650-3c14-4c25-b8e1-1ea606967d1e-1756736750899.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heverson Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Karin 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente, como Familia nos encantó. ##### Karin Stayed 1 night in Jul 2025 ### 6/10 Okay #### Scandar 24 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ubicación, limpias las habitaciones y comadas. El servicios de catering pesimo... muy malo ##### Scandar Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Ruan 23 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel refinado, com ótima localização e excelente serviço por parte da equipe! Certamente foi uma grata surpresa! Recomendo! ##### Ruan Stayed 3 nights in Jun 2025 ### 8/10 Good #### Luis Gustavo 26 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### Para uma primeira vez, valeu a pena. Atendimento cordial e profissional. Achamos que havia muito barulho e ruído que ouvíamos apartir do quarto. Banheiro mal cheioroso, suspeito que devido ao refluxo da tubulação de esgoto. As instalações são bacanas! Vista para o lago espetacular! Poderia ter mais elevadores 2 apenas parecem insuficientes. Café da manhã bom, além da excelente localização. Não usamos piscina. Só o restaurante uma vez. ##### Luis Gustavo Stayed 3 nights in Feb 2025 ### 8/10 Good #### nadya 3 Feb 2025 Si bien es hermosa arquitectónicamente … es bastante desordenado todo. Cuando hacen fiestas lamentablemente me tocó ver baños sucios y no existía un orden en los huéspedes q entraban y salían del lugar. Fuera de eso tiene unas vistas espectaculares. Pero falta más eficiencia de parte del equipo hotelero ##### nadya Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Maria Cruz 26 Jan 2025 Disliked: Staff & service, property conditions & facilities El lugar donde está ubicado es inmejorable sin embargo es una edificación vieja que pide una remodelación inmediata. El buffet del desayuno muy bueno pero no reponían si se acababa algo. Les falta personal así que las esperas son continuas. Me quedaría de nuevo por donde está pero con una tarifa más baja. ##### Maria Cruz Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Verified traveller 12 Dec 2024 Disliked: Cleanliness, property conditions & facilities Property needs a facelift. Not all floors are equal in condition. Quite disappointing for the beautiful area. ##### Verified traveller Stayed 1 night in Dec 2024 ### 10/10 Excellent #### paola 23 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### paola Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Hugo 8 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente personal Personal muy amable y proactivo. 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