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Reviews of OYO Hotel Lake St Louis

2 out of 5
OYO Hotel Lake St Louis
10600 Veterans Memorial Pkwy, Lake St Louis, MO

Reviews

4.4
Rating 10 - Excellent. 13 out of 257 reviews" "
Rating 8 - Good. 33 out of 257 reviews" "
Rating 6 - Okay. 40 out of 257 reviews" "
Rating 4 - Poor. 55 out of 257 reviews" "
Rating 2 - Terrible. 116 out of 257 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend
This hotel was a complete disappointment. The hotel is completely run down and the room was awful. Not very clean and Items like drawers need to be fixed. I would not recommend anyone staying here. Only reason I didn’t cancel after getting here is that I already prepaid:( Also after leaving and coming back there was barely any parking spaces due to pub parking is the same parking lot As the hotel.
Stayed 2 nights in Oct 2020
Response from Leo on 14 Oct 2020
Apologies for the problems you had faced, Kimberly! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Leo!

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2020
Response from Bella on 8 Oct 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

2/10 Terrible

Robert, O Fallon MO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This s one of the most disgusting hotels that I have ever stayed at. The AC was not plugged in and when we plugged it in and turned it on it omitted a very nasty smell.
Stayed 1 night in Oct 2020
Response from Karen on 8 Oct 2020
Hi, Robert. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Karen

6/10 Okay

Chad

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2020
Response from Ammy on 21 Sept 2020
Hi, Chad! We regret the inconvenience that may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Leo

8/10 Good

Chad

Liked: Room comfort
Have stayed a few times before with no problems this time the young girl at the front desk was very rude and unfriendly the room was nice wasnt all that clean though there was dirty towels in the bathroom and snack wrappers on the floor of the room itself. Was very disapointed
Stayed 1 night in Sep 2020
Response from Ammy on 20 Sept 2020
Hi, thanks for rating us positively and we are sorry for the inconvenience that may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Leo

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed here on 2 occasions. The first time there was a storm and the carpet inside the room somehow got wet from the rain water. The 2nd time there were someone else’s dirty clothes on the floor still. The rooms could definitely use some TLC.
Stayed 3 nights in Aug 2020
Response from Ammy on 25 Aug 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

TMF, Greenville, SC

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the room i was put in had no air and looked like it had blood or fecal matter on the walls. After sitting in the parking lot for 45 minutes, they moved me to another room. There was no air on and the room was sweltering. I came back to the room two hours later to find it comfortable. Problem then was the toliet i had to manually flush by taking off the top and work the lever. When i told them about it, i was told "that happens". Nobody could enter the lobby, it was a play area for two large siberian huskies, with toys strewn about. And there were unsavory characters lurking in the parking lot. It was not uncommon for nightly arguments between drunken patrons at the bar.that ended up in the parking lot either. As for No Smoking, the common area was near where I stayed. The smell often drifted into my room. I worried about my safety and always hurried into my room, the security lock was partially busted off the door which was of a concern. I surely hope Expedia removes this hotel from their listings. I will think long and harx before using Expedia again.
Stayed 6 nights in Jul 2020
Response from Ammy on 5 Aug 2020
Hi, thanks for notifying us about this issue, we do regret the trouble caused. We have immediately escalated this to the relevant team and the same will be fixed soon. Request to treat this as an odd incident and we hope this will not impact our opportunity to serve you again. Regards, Alex

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Edward on 22 Jul 2020
Thank you for rating us highly, Hollie! We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Edward

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Excellent staff at this location, super easy to add nights to your stay.
Stayed 1 night in Jul 2020
Response from Ammy on 19 Jul 2020
That is great to hear. Thank you for joining our family and we will always aim to live up to your standards. Regards, James.

2/10 Terrible

Shawn, Hawk Point Missouri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were cooperative, there 2 huskies were adorable. Everything else was disappointing to the point I had to ask for my first refund ever.
Stayed 2 nights in Jun 2020
Response from Ammy on 2 Jul 2020
Hi, Shawn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Leo

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Cheshta on 24 Jun 2020
Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jacob

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
It was fine
Stayed 1 night in Jun 2020
Response from Chris on 15 Jun 2020
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Chris

4/10 Poor

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not safe ...loud people...not clean...
Stayed 1 night in May 2020
Response from Joel on 5 Jun 2020
We are sorry to disappoint you, we can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joel

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ran down pub and has no ice machines, bed bugs and roaches, stay away. Local tweakers stay there as well.
Stayed 1 night in May 2020
Response from Ammy on 27 May 2020
We are extremely sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Marie.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020
Response from Ammy on 27 May 2020
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing. Regards, Marie.

4/10 Poor

Steve, Nitro WV

This appears to be a residential hotel, which I don’t believe it was a year ago. Our neighbor in the room next door was verbally very loud and sounded angry at different times during the night which made it difficult to get to sleep.
Stayed 1 night in May 2020
Response from Jose on 21 May 2020
Apologies for the inconvenience caused, Steve! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Jose

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2020
Response from Walter on 18 May 2020
Hi. Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Walter

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
trainee checked me in took too long , room smelled terrible, smoke detector was torn apart with wires hanging out, phone did not work..this property had long term renters who were up to no good my car got vandalized overnite. AVOID THIS PROPERTY...i am shocked that Expedia even lists this property
Stayed 1 night in Apr 2020
Response from Walter on 28 Apr 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Walter

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Spider in the sink and some hair balls in the shower. But for the price, it was OK.
Stayed 1 night in Apr 2020
Response from Cheshta on 15 Apr 2020
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is not clean and no hot water
Stayed 1 night in Mar 2020
Response from Hotel Manager on 27 Mar 2020
Dear Guest, Thank you for your stay. Very much disappointed about the inconveniences due to several issues related to rooms, cleanliness & amenities. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Manager on 19 Feb 2020
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Our first room had bed bugs and the second one had a broken tv
Stayed 15 nights in Jan 2020
Response from Hotel Manager on 12 Feb 2020
Dear Guest, Thanks for your valuable review. We're so sorry that you found bugs in your room. We apologize for the bugs. We do have pest control specialists who clear our rooms monthly. We'll be sure to remedy the problem as soon as possible to keep our rooms bug free. Hope you will reconsider us again. Sincerely, Hotel Manager

2/10 Terrible

Richard

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The heater knob was missing & when we finally got it to turn on it only blew out cold air. The floor was ice cold as was the room & we had to unplug the unit to shut it off. We shivered all night with only a thin blanket & no heat. The parking lot is a road hazard. The room was not cheap to book but should have been.
Stayed 1 night in Jan 2020
Response from Hotel Manager on 4 Feb 2020
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Hotel Manager on 6 Jan 2020
Dear Guest, Thanks for your visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location was great by the lake. The property however was old and run down.
Stayed 1 night in Oct 2019
Response from Hotel Manager on 24 Oct 2019
Dear Guest, We thank you and appreciate you for the stay and the feedback, both positive as well as negative. It really helps to understand where we lacked and need to improve. Though you liked the location, we are concerned about your comments regarding the property, as you did not appeal to you. We will be seriously considering your inputs for improvement and you can find the difference during your next visit. It is our privilege to have guests like you who really help us to become the best choice. Looking forward to welcoming you again, Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Horrible
Parking was a nightmare. There is a busy bar attached to it that had blasting music late when I arrived. Went into lobby to be checked in and waited due to the fact there was a couple ahead of me who were leaving because when they tried to go to their room there was already a man sleeping in their bed. Seems like they had booking issues and were very disorganized. Went to check in and the girl at the front although pleasant, lacked any sort of professionalism or customer service. Might have been a rough night for her but now excuse to not give good customer service. Upon giving my name I was told there was no reservation. Showed her my reservation and proof of payment only to have her call someone on the phone were I was addressed as “some girl” instead of hotel guest. Anyways, the person on the phone said he didn’t see anything and there was nothing she could do to Accommodate me. She also said that I had called just a few minutes prior and had canceled my reservation because I was an hour away. I said well that wasn’t me and that should be obvious since I am right in front of you. Needless to say I left very annoyed. They need more training and proper organization. Probably a secret blessing that my reservation did get messed up.
Stayed 1 night in Sep 2019
Response from Hotel Manager on 22 Nov 2019
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
No toliet paper. Don't like to ask for it after a long day driving.
Stayed 1 night in Sep 2019
Response from Hotel Manager on 28 Sept 2019
Dear Guest Thanks for the stay at our hotel. We are sorry for the unpleasant experience. We will make sure all the amenities are available to guest in the proper condition, before they check-in. We promise you that you will have a wonderful experience when you visit again. Please visit us again. Sincerely Hotel Manager

8/10 Good

Ozzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strip mall behind Inn had several places to eat, Chinese, Sushi, Denny's and Arby's.
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of the worst places I’ve ever stayed, So dirty! The room was so gross! Bathroom smelled of strong urine, I couldn’t find where it was coming from, it was almost like it was drenched in it.
Stayed 1 night in Aug 2019
Response from Guest Relations on 3 Sept 2019
Cleanliness is something we never want to have problems in and we are sorry we did not provide you with a spotless experience. As this was not brought to our attention during your visit, we will take a look into your concerns promptly. Thank you for your time and we hope to have a chance at redemption on your next visit.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the hotels stinks and is not clean. very unpleasent
Stayed 1 night in Aug 2019
Response from Hotel Manager on 29 Aug 2019
Dear Guest, Thanks for the stay at our hotel. Disappointed to see your feedback. We shall give more focus on cleanliness and the housekeeping staff has been taken to task. You can be assured of a nice stay next time. Visit us again soon. Sincerely, Hotel Manager

4/10 Poor

Unhappy, STL

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No blankets on the bed they double charged me An there where cops at the hotel
Stayed 1 night in Aug 2019
Response from Hotel Manager on 21 Aug 2019
Dear Guest, Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hotel Manager on 5 Aug 2019
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The lady of the front desk was with his family, she was very rude, she don’t even say good evening, not even said hello, she was very rude, never going back to that location
Stayed 1 night in Jul 2019
Response from Hotel Manager on 5 Aug 2019
Dear Guest, Thank you for your candid review. We do apologize that you received anything less than excellent customer service from our staff members. We will identify where we went wrong so we can provide you with a much better experience next time. Please give us another opportunity as we would love to have you as our guest again. Sincerely Hotel Manager

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Hotel Manager on 31 Jul 2019
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Celene Gomez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hotel Manager on 18 Jul 2019
Dear Guest, We have noted your 2-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from Hotel Manager on 15 Jul 2019
Dear Guest, We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
We found bed bugs! Non smoking room smelled like smoke and blankets actually had cigarette burns in them.
Stayed 1 night in Jul 2019
Response from Hotel Manager on 15 Jul 2019
Dear Guest, Thanks for staying at our hotel. We welcome your candid review and feedback about the cleaning service. We are paying special attention to improving the cleanliness of the rooms. At the outset, our apologies for the bad experience you had howsoever. We shall take whatever steps necessary to avoid such unpleasant incidence are not repeated. We have given special training and instructions to the hotel staff to check all the rooms prior to check-in of a new guest and maintain daily routine cleanliness of a room of an existing guest. We assure you and request you to consider staying with us in the future and have a new satisfactory experience. Sincerely, Hotel Manager

4/10 Poor

Brian

Liked: Room comfort
No sleep
I was there for 2 days no maid service. They have a bar on property they don't tell you about. If you are not in a parking spot by 9 pm you have a long way to walk. They let bar customers take guest parking spaces. The bar people are loud in t the parking area until 2 am.
Stayed 2 nights in Jun 2019
Response from Hotel Manager on 9 Jul 2019
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

6/10 Okay

Afaq

Liked: Room comfort
Disliked: Staff & service
Positives: Cool AC, clean room, comfortable bed. Scenic lake is walking distance. Price unbeatable. Negatives: Bathroom door and some fixture in the room need repair. A couple of bugs in the bathroom, probably came inside when room door opened. No phone inside, had to ask for bath towels from not so friendly front desk. Didn't like the door opening very close to the parking lot, but this is how these inns are made.
Stayed 1 night in Jun 2019

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never to return
Patio door was not locked on entering. Drape on patio door could not be closed. Maintenance man repaired so it stayed closed the entire stay. 2x1 cm black bug in corner of ceiling. Maintenance man mashed bug. 3 cm of insides dripped down. Bug (roach?) arrived at base of water bottle on night stand. No changing of towels during entire stay.
Stayed 2 nights in Jun 2019
Response from Hotel Manager on 12 Jun 2019
Dear Guest, Thanks for commenting. I’m sorry our hotel did not meet your expectations. We take great pride in this hotel and in providing the best possible service to guests. I regret that we did not meet your needs in every way and hope you will give us another chance to satisfy you in the future. We take serving guests very seriously. Sincerely, Hotel Manager

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Paid for nonsmoking room. Room smelled like 1 large ash tray.
Stayed 2 nights in Jun 2019
Response from Hotel Manager on 8 Jun 2019
Dear Guest, Thank you for your comment. I'm terribly sorry that we failed to meet your expectations. We will investigate and take corrective actions so that future guest will not face such a problem. We are take pride in serving the quality of services and amenities. We request you to please visit our hotel again. Sincerely Hotel Manager

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Hotel Manager on 14 Jun 2019
Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Pitiful
Basically pitiful, dirty run down facility. Had to daily ask for house keeping and go to front desk for towels. Never again
Stayed 4 nights in May 2019
Response from Hotel Manager on 29 May 2019
Dear Guest, Thank you so much for sharing your recent stay with us. It is very unfortunate that we did not create that positive experience to inspire a return visit. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk lady that was originally from London was very sweet and understanding. She was also extremely apologetic of the circumstances. The hotel though was horrific all the heavy cop presence on arrival. The lobby had no air conditioning horrible working conditions. The cleanliness of the room and hotel in general were horrible. I would not recommend to anyone unless trash is your thing.
Stayed 1 night in May 2019
Response from Hotel Manager on 27 May 2019
Dear Guest, Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a dump. We could not make it from the parking lot to the lobby to check in because of a fight about a gun that was later found by the cop who blocked us in and we could not get out... Bad, bad, bad place...
Stayed 2 nights in May 2019

2/10 Terrible

Bryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was run down and out dated. There was dried blood on the sheets of one of the beds, no toilet paper, old animal crackers on the closet shelf and the paint job in the bathroom was terrible. At 1 am the cops came to break up a very loud, fight outside which terrified my daughter. We couldn’t get out of there soon enough. We only stayed there because we couldn’t find anything else available down the road.
Stayed 1 night in May 2019
Response from Hotel Manager on 25 May 2019
Dear Guest, We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding all the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Online says they are pet friendly and accept cats and dogs. We got there and they do not accept cats. The woman at the counter went ahead and let us stay with our cat because it was the middle of the night and we had been driving for a long time. If we had known that it was no cats we would have gone elsewhere. Also the parking lot is extremely small which makes parking a moving truck in the parking lot almost impossible.
Stayed 1 night in May 2019
Response from Hotel Manager on 14 May 2019
Dear Guest Thanks for the stay at our hotel. We apologize because our hotel rule is accepting particular pets. We are always trying to provide a best and comfortable stay for the new guest. We are addressing your suggestion like reserving more parking space for our guests. We look forward to seeing you back here soon. Sincerely Hotel manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not even a toilet paper holder. Police were frisking a man in parking lot. Smelly, and overall rundown, and dirty. Sheets did look clean though.
Stayed 2 nights in May 2019
Response from Hotel Manager on 8 May 2019
Dear Guest, Thank you for your stay. We are very much concerned about the inconveniences due to all the issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were dead cockroaches under the bathroom sink
Stayed 6 nights in Apr 2019
Response from Hotel Manager on 4 May 2019
Dear Guest, Thanks for your comments. I’m terribly sorry that you had an unpleasant experience with us. We take pride in meeting the needs of a wide variety of guests, and I regret that we couldn’t satisfy you. We have a vigorous pest control program and can assure you that there are no insects in our rooms. Still, I’m sorry for whatever lapses caused your experience to be less than pleasant. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Hotel Manager on 30 Apr 2019
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager