Breakfast, lunch, dinner served; international cuisine, garden views
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Reviews of Hotel Arenal Lodge

3 out of 5
Hotel Arenal Lodge
200 Meters NW of the dam of Arenal Lake, Fortuna de San Carlos, La Fortuna, Alajuela

Reviews

8.4

Very good

Rating 10 - Excellent. 472 out of 971 reviews" "
Rating 8 - Good. 310 out of 971 reviews" "
Rating 6 - Okay. 123 out of 971 reviews" "
Rating 4 - Poor. 40 out of 971 reviews" "
Rating 2 - Terrible. 26 out of 971 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Ileane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property facilities could be improved, including room painting, furniture, lighting, and food quality.
Stayed 2 nights in Apr 2024
Response from Marco on 16 Apr 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Berny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent views of the arenal volcano!
Stayed 1 night in Apr 2024
Response from Marco on 15 Apr 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Distance is a little far from LA Fortuna, but there is a lot to do on the property, and it is not too much trouble if you have a rental car already!
Stayed 3 nights in Apr 2024
Response from Marco on 10 Apr 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family love the hotel, thank you guys!
Stayed 1 night in Apr 2024
Response from Marco on 10 Apr 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Agnes

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

phillip

Travelled with partner
Liked: Cleanliness, amenities
If you’re looking to be in nature this is the right place to be. You can definitely enjoy the fresh air a good walk in the morning with the sound of the birds. Enjoy a good swim in the pool with a breathtaking view of the volcano. The staff is very nice.
Stayed 3 nights in Mar 2024
Response from Marco on 1 Apr 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing! Quiet and woodsy. Well worth the short drive from town to get out of the congestion and noise.
Stayed 3 nights in Mar 2024
Response from Marco on 30 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was remote with beautiful grounds. Horseback riding onsite was a highlight of our vacation. Friendly staff and good included breakfast. A bumpy, twisty 15-minute drive to leave the property so we only went in and out once a day.
Stayed 4 nights in Mar 2024
Response from Marco on 2 Apr 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Could’ve had more things to do or better food options and quality.
Stayed 3 nights in Mar 2024
Response from Marco on 27 Mar 2024
Thank you for choosing Arenal Lodge, a hotel nestled in the natural beauty of the Arenal Volcano National Park. We are delighted to hear that you had a wonderful stay with us and that you enjoyed our services and amenities. Your rating and comments are very valuable to us, as they help us to improve and provide a memorable experience to our guests. We look forward to seeing you again soon and sharing the wonders of Costa Rica with you. Besides this We regret any inconvenience or dissatisfaction that you may have experienced during your stay. Your feedback is important to us and we will use it to enhance our services and facilities. We hope that you will give us another opportunity to welcome you back and show you the true hospitality of Arenal Lodge.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was very friendly, and the food was excellent. We really enjoyed the Casado with chicken, one of the local dishes. The beef meals were also very good. Desserts, the coconut flan and brownie with ice cream, were fantastic. Exceptional view of the volcano and there are tons of birds on property. We really enjoyed seeing them when eating and around the pool. Rooms were clean with air conditioning, and lots of amenities.
Stayed 2 nights in Mar 2024
Response from Marco on 27 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Ketan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chalet gives an AMAZING view of the Arenal mtn
Stayed 2 nights in Mar 2024
Response from Marco on 27 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Hemendar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge is in on the mountain, so be prepared for a 2 km drive up to the lodge on rough road. It is 35 min from Fortuna Town, so account for additional time. The room itself was very good and views from the lodge are stunning. Breakfast was ok for vegetarians. Overall a good hotel, nice pool and jacuzzi.
Stayed 3 nights in Mar 2024
Response from Marco on 19 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Kiet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice breakfast, great view of the volcano, friendly staff, 2km uphill from the entrance to the lodge
Stayed 1 night in Mar 2024
Response from Marco on 15 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Please see above.
Stayed 3 nights in Mar 2024
Response from Marco on 13 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, outstanding breakfasts!
Stayed 3 nights in Feb 2024
Response from Marco on 9 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Shannon

Stayed 2 nights in Mar 2024
Response from Marco on 30 Mar 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

6/10 Okay

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We stayed in the older part of the hotel and while the view was amazing, the walls were paper thin. You could hear complete conversations of the parties in the other rooms as well as any additional noises. The property is very close to Hanging Bridges Park and is within 20 minutes of any other food or items you may need.
Stayed 2 nights in Feb 2024
Response from Marco on 5 Mar 2024
Thank you for choosing Arenal Lodge, a hotel nestled in the natural beauty of the Arenal Volcano National Park. We are delighted to hear that you had a wonderful stay with us and that you enjoyed our services and amenities. Your rating and comments are very valuable to us, as they help us to improve and provide a memorable experience to our guests. We look forward to seeing you again soon and sharing the wonders of Costa Rica with you. Besides this We regret any inconvenience or dissatisfaction that you may have experienced during your stay. Your feedback is important to us and we will use it to enhance our services and facilities. We hope that you will give us another opportunity to welcome you back and show you the true hospitality of Arenal Lodge.

8/10 Good

Lesley

Travelled with group
Liked: Staff & service
The drive up to the hotel was long, narrow, curvy, and unpaved. The drive from the main road up to the hotel takes at least 5 minutes so the benefit is that you are secluded and it is very peaceful but it’s a bit out there. Check in was super easy and the restaurant on site is ok. There are a few hiking trails connected to the property which I thought was pretty cool! The views from the hotel are stunning of the volcano.
Stayed 3 nights in Feb 2024
Response from Marco on 29 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Aubrey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique and old property. Cool features and wonderful staff and service
Stayed 2 nights in Feb 2024
Response from Marco on 22 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Viktoria, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful nature all around but the property itself is quite run down. All the rooms need excessive renovation and new furniture as the old sofas are pretty disgusting and are getting eaten by some sort of bugs already. The staff is nice and welcoming. The restaurant is sub-par, I recommend having dinner some place else around La Fortuna.
Stayed 3 nights in Feb 2024
Response from Marco on 21 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

EDWARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is unique and beautiful. Some facilities are showing their age and need to be renovated
Stayed 2 nights in Feb 2024
Response from Marco on 20 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

michelle, san francisco

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marco on 21 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Rachelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice & quiet property, reminded us of a retreat. It is very isolated and therefore very relaxing. It's about 30 minutes from La Fortuna, and the drive up to the hotel is very rough and steep. You won't want to come & go very much as it's a bit inconvenient. The hotel itself is pretty old and dated, but our room was very big and clean. The staff were very friendly.
Stayed 2 nights in Feb 2024
Response from Marco on 14 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Lasha, Converse

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we checked in there was a lady that helped us and she was phenomenal. However a male checked us out and he was abrupt, arrogant and matter of fact with me until my husband came to the counter and he was better but not as mean. The property is gorgeous. The dinner and breakfast service was a bit scrambled and all over the place. The bar service was great. They need more organization and customer service initiatives.
Stayed 1 night in Feb 2024
Response from Marco on 9 Feb 2024
Thank you for choosing Arenal Lodge, a hotel nestled in the natural beauty of the Arenal Volcano National Park. We are delighted to hear that you had a wonderful stay with us and that you enjoyed our services and amenities. Your rating and comments are very valuable to us, as they help us to improve and provide a memorable experience to our guests. We look forward to seeing you again soon and sharing the wonders of Costa Rica with you. Besides this We regret any inconvenience or dissatisfaction that you may have experienced during your stay. Your feedback is important to us and we will use it to enhance our services and facilities. We hope that you will give us another opportunity to welcome you back and show you the true hospitality of Arenal Lodge.

10/10 Excellent

Gary, White Bear Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accomodating staff
Stayed 2 nights in Feb 2024
Response from Marco on 7 Feb 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable property. Superb views of Arenal Volcano and Lake Arenal. Great bird and wildlife watching.
Stayed 1 night in Jan 2024
Response from Marco on 31 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gardens, and grounds, with a good view, when the clouds weren't there
Stayed 3 nights in Jan 2024
Response from Marco on 30 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

BingBing

Travelled with partner
Liked: Cleanliness, staff & service
The property sits in a beautiful secluded area where you can immerse yourself in Nature. You can birdwatching from your breakfast table. The staff are friendly. You will need 4w drive to get to the property. Some improvements can be made: room is dark and hard to read a book at night; the trails on property could use some maintenance.
Stayed 4 nights in Jan 2024
Response from Marco on 28 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Cassie

Stayed 1 night in Jan 2024
Response from Marco on 22 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Davidson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Marco on 20 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Myrlie

Stayed 5 nights in Jan 2024
Response from Marco on 21 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are beautiful trails to walk on this property. The restaurant has excellent choices from breakfast until dinner, at very reasonable prices. It could be a little tricky to get from the chalet to the restaurant and back though: steep and slick after/during rain. Although it is an older resort needing a little TLC, our only complaint, other than the driveway up to the resort (!) is the extremely hard bed, and not much softer pillow. Those have to go!
Stayed 2 nights in Jan 2024
Response from Marco on 11 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness
Location was great, surroundings were great. The whole place was amazing but the rooms need remodeling they are like 35 years old. So if they remodel the rooms the experience would be totally different
Stayed 1 night in Jan 2024
Response from Marco on 11 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Julia

Stayed 2 nights in Dec 2023
Response from Marco on 11 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is amazing. The staff are great - very helpful and friendly. The grounds are very interesting with several walking trails - could use some upkeep but a unique offering. Overall, a bit dated but well worth it for the location, staff and grounds. We would go back.
Stayed 2 nights in Dec 2023
Response from Marco on 1 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marco on 20 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with great views, and friendly staff. Within reasonable driving distance to La Fortuna.
Stayed 6 nights in Dec 2023
Response from Marco on 31 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay, quiet and out of town
Stayed 3 nights in Dec 2023
Response from Marco on 29 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

SEAN, DOYLESTOWN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscape filled with wonderful trails. Very friendly staff.
Stayed 1 night in Dec 2023
Response from Marco on 29 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

6/10 Okay

Tarkan, Ladera Ranch

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The road to reach to the property is a dirt road and it takes too long, property is in need of renovation and food below average
Stayed 2 nights in Dec 2023
Response from Marco on 28 Dec 2023
Thank you for choosing Arenal Lodge, a hotel nestled in the natural beauty of the Arenal Volcano National Park. We are delighted to hear that you had a wonderful stay with us and that you enjoyed our services and amenities. Your rating and comments are very valuable to us, as they help us to improve and provide a memorable experience to our guests. We look forward to seeing you again soon and sharing the wonders of Costa Rica with you. Besides this We regret any inconvenience or dissatisfaction that you may have experienced during your stay. Your feedback is important to us and we will use it to enhance our services and facilities. We hope that you will give us another opportunity to welcome you back and show you the true hospitality of Arenal Lodge.Last think road is cobble sone not dirt

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice, private, quiet hotel with a great view of the volcano. We took a horse ride that was really fun and the view from the top was amazing! I would also recommend the massage. It was a super relaxing atmosphere and the staff was so friendly.
Stayed 2 nights in Dec 2023
Response from Marco on 28 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Brittany

Travelled with family and small children
Great setting
Stayed 3 nights in Dec 2023
Response from Marco on 27 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Lata

Stayed 1 night in Dec 2023
Response from Marco on 17 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Lara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had honeymoon suite #220. This was probably the most fancy suite I have ever stayed. It was a separate house, the last one, on the hill. We had glass windows from top to bottom on one of the walls and partial glass on the other two looking out to the jungle. There was a private jacuzzi inside the room with a very cool area to chill after. I loved the room. The breakfast was very mediocre. The dinner was just ok. The grounds of the hotel have jungle trails but it rained the whole time and we walked just for a bit. Now, here is what you don’t read and what they don’t advertise- the hotel is about 2 kilometres from the main road. It is kind of paved road but will only fit one car at a time. It takes about 15 min to get up to the hotel and 15 min to get down. It is not a pleasure ride what’s so ever. Because it was raining and we only stayed for one night, we literally just stayed in the hotel and didn’t drive to town to explore. We just didn’t want to drive that driveway again, especially at night. Not sure if any tour companies will even pick up from that hotel. Didn’t ask but maybe so for an extra charge.
Stayed 1 night in Dec 2023
Response from Marco on 27 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Lara

Response from Marco on 17 Jan 2024
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult road to access the property and since there are no lights making it extremely dangerous at night.
Stayed 3 nights in Dec 2023
Response from Marco on 20 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

4/10 Poor

Johanne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marco on 13 Dec 2023
Thank you for choosing Arenal Lodge, a hotel nestled in the natural beauty of the Arenal Volcano National Park. We are delighted to hear that you had a wonderful stay with us and that you enjoyed our services and amenities. Your rating and comments are very valuable to us, as they help us to improve and provide a memorable experience to our guests. We look forward to seeing you again soon and sharing the wonders of Costa Rica with you. Besides this We regret any inconvenience or dissatisfaction that you may have experienced during your stay. Your feedback is important to us and we will use it to enhance our services and facilities. We hope that you will give us another opportunity to welcome you back and show you the true hospitality of Arenal Lodge.

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of the way but so worth the drive!
Stayed 2 nights in Nov 2023
Response from Marco on 13 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

10/10 Excellent

Sereta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views in the entire property, all the rooms clean neat and well maintained.
Stayed 3 nights in Nov 2023
Response from Marco on 26 Nov 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.

8/10 Good

Karthik

Stayed 2 nights in Nov 2023
Response from Marco on 13 Dec 2023
Greetings from Arenal Lodge, a hotel surrounded by nature and beauty in the Arenal Volcano National Park. We are very glad that you enjoyed your stay with us and that you appreciated our services and amenities. We sincerely appreciate your rating and comments, which help us to improve and offer an unforgettable experience to our guests. We hope you will visit us again soon and enjoy the wonders of Costa Rica.