Desk, iron/ironing board, free cots/infant beds, free WiFi
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Reviews of The Chapter Kyoto, a Tribute Portfolio™ Hotel

3 out of 5
The Chapter Kyoto, a Tribute Portfolio™ Hotel
341 Shimizucho, Nakagyo Ward, Kyoto

Reviews

7.6

Good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 4 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.4/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chapter was the best hotel we stayed in during our two week stay in Japan. Great location as it’s centurally located. Wonderful rooms and great staff!!
Stayed 5 nights in Mar 2024

6/10 Okay

Zsolt

Business traveller
Disliked: Staff & service
Not really a hotel more like a very fancy motel No room service . No facilities so cant even get water after restaurant shuts at 930 Looks nice but not much chop
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very slow check in and check out when being served
Check in and check out was incredibly slow for me. Even other customers were able to get checked in quicker as I waited. He went to all 3 computers on checkin and 2 computers at check out so clearly a system issue. I wonder if it was because it was a Hotels.com booking. My work colleague booked direct and was quicker.
Stayed 3 nights in Sep 2023

8/10 Good

akiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

JIAN-MING

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hardware but sub-par room services.
The lack of cleaning labors was very obvious upon checking in. Even thought I arrived at 4pm the room was not ready. Several groups of visitors were waiting in the lobby for their rooms as well. Then the 1st day of the stay the room was not cleaned when I returned at around 4pm. Had to call the front desk and make an appointment to clean at 6pm while I went out for dinner. The 2nd day it got worse. The room was cleaned when I returned at 9pm but it was only half done. The bed I used was not made. The toilet was probably not cleaned (as the used roll of toilet papers did not fold to triangle as habited in Japan post-cleaning). The supplied USB cable was not returned to its storage. The trash can was cleaned out though but over all it left a very bad impression that the room was not cleaned whatsoever. When I checked out after 3 nights and told the staff at the front desk about this, showing the photos. He looked disinterested, didn't even apologize. Instead he hasted to chase me for paying the city tax. It's hard to believe it's Japanese service. Over all the hotel is new and has really good hardwares, but I guess Japan just lost too many skilled hotel labors during the 2 years of Covid. Maybe we all have to get used to the new service level. Good old days are gone. Also note that even though the hotel is close to Ritz-Carlton, it gets very few taxis coming by. I strongly advise to walk a bit south to Hotel Okura where more taxis are coming by.
Stayed 3 nights in Dec 2022

10/10 Excellent

Jun

Stayed 1 night in Jun 2022

6/10 Okay

Kentarou

Business traveller
Liked: Cleanliness
Stayed 1 night in Apr 2022