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Reviews of Mitsui Garden Hotel Kyoto Shinmachi Bettei

4 out of 5
Mitsui Garden Hotel Kyoto Shinmachi Bettei
361 Rokkaku-cho, Rokkaku-sagaru, Shinmachidori , Nakagyo-ku, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 54 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 4 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a room with no windows!
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thank you very much for your recent stay with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei.Since our hotel is located in residential area, the windows in some types of room cannot be opened for our guests’ and neighbors’ security. Although the window is frosted, these rooms can still get gentle light when you open the window shade. We would suggest staying in the room with openable window such as Deluxe Twin or Superior Twin for your next stay with us so that you could enjoy traditional street scenery from the room.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and kind staff!!
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 3 Apr 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.

8/10 Good

Zongqi

Travelled with partner
Liked: Staff & service, amenities
Quiet area.
Stayed 7 nights in Mar 2024
Response from Front office manager on 30 Mar 2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
great location, convenient location, room where tight on space but beds comfy!
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are pleased to see that you are satisfied with the location and hotel's bed.We will continue to strive to provide comfortable and safe spaces and services.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.Front Office Manager

10/10 Excellent

Mike

Stayed 3 nights in Mar 2024
Response from Front Office Manager on 8 Apr 2024
Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.

10/10 Excellent

Jeremie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Breakfast too expensive
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a comment and opinion.We are pleased to hear that you were satisfied with our service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful
Stayed 1 night in Mar 2024
Response from Front Office Manager on 17 Mar 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. We will continue to strive to provide comfortable and safe spaces and services. We certainly hope to welcome you back again very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Thank you very much for having stayed at Mitsui Garden Hotel Shinmachi Bettei.Also, we appreciate your complements on our hotel.We would be happy if you have enjoyed staying.We are looking forward to welcoming you back again on your future trip to Kyoto.

10/10 Excellent

Jedrick Daimler De Silva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Manager on 10 Mar 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future. Mitsui Garden Hotel Kyoto Shinmachi bettei

10/10 Excellent

Amy, Claremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in More comfortable beds
Stayed 1 night in Mar 2024
Response from Front Office Manager on 6 Mar 2024
Thank you for taking the time to leave your review. We are delighted to hear that your check-in experience was easy and that you found our beds comfortable. Your feedback is greatly appreciated, and we hope to welcome you back to Mitsui Garden Hotel Kyoto Shinmachi Bettei in the future.Front Office Manager

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot bath is very small .
Stayed 2 nights in Feb 2024
Response from Front office manager on 28 Feb 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are very pleased to receive the highest evaluation. However, we are sorry to hear that the bath did not meet your expectations. We hope you will enjoy your stay in our public bath using artificial carbonated spring as well as the baths in your room.Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, clean &b beautiful.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 1 Feb 2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Mary, Cambria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and lobby was very nice rooms and little extras in room were great. The onsen was super and easy access Taxis easy to get and lots of restaurants nearby
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 10 Feb 2024
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei.We are so pleased that you were satisfied with our hotel and staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.

10/10 Excellent

Jacky

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is realatively new and clean with a Japanese traditional feel. Staff are friendly and helpful. They speak fluent english and had no problem communicate with foreigner. Location is good. About 10min walk from Kyoto main station which is where subway and shops are located as well. Plenty small local restaurants arounds. I would definitely come back here again next time when we visit Kyoto
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 10 Jan 2024
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We are very honored to receive your compliments regarding the service of our staff and our location.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Front Office Manager

8/10 Good

CAROL LIAN LIH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid stay in old charm Kyoto style hotel
Didnt realize there are so many Mitsui Garden Hotel, and i went to the wrong one near Kyoto station which is only 5 mins walk. Finally arrived at my hotel via taxi (12 mins). Hotel was very zen and minimalistic yet cozy with traditional Kyoto charm. It is about 8 mins walk to the KR train station, and the main street has restaurant, convenience store, and further 10 mins away is a vibrant shopping street with Louis Vuittion, Takashimaya, Daimaru, Tokyu Hands, bookstore and more. Hotel reception was most helpful in recommending my free day with a visit to Kiyomizudera Temple which is a tourist spot i was hoping to find, after some 20 years which i had no memory of. And finally i enjoyed the 3 days at the Onsen, and i will definitely recommend this hotel to all visiting Kyoto
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 28 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable and detailed comment. We are delighted that you enjoyed staying with us and that you are satisfied with the location and our staff. It is also a great honor to get the comment that you will definitely recommend our hotel to all visiting Kyoto.Once again, thank you for taking your time to review your recent stay with us.We are looking forward to seeing you again, and hope it will be soon.Mitsui Garden Hotel Kyoto Shinmachi Bettei

10/10 Excellent

liang cheak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel as onsen is super nice and the room is good. Though as Expedia vip gold we don’t get upgrade the staff still very nice. Breakfast was super good too.
Response from Front Office Manager on 5 Feb 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your detailed comment on our hotel.We are so pleased that you were satisfied with our public bath facility. Our public bath using artificial carbonated spring is highly rated. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city. Also we are pleased to hear that you were satisfied with our staff service and breakfast. However, We are sorry about the up-grade. We could not do it due to unavailability of the rooms. Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.

10/10 Excellent

JULIE

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 10 Jan 2024
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

10/10 Excellent

Peter

Stayed 3 nights in Dec 2023
Response from Front Office Manager on 5 Jan 2024
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.Thank you for your perfect rating to us and we are very happy to hear that you were impressed with our hotel. We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Mitsui Garden Hotel Kyoto Shinmachi betteiFront office manager

10/10 Excellent

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public bath at the hotel was very nice and relaxing! The staff were very helpful during check-in. The room was very clean as well!
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 5 Dec 2023
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are so pleased that you were satisfied with our public bath facility. Our public bath using artificial carbonated spring is highly rated. It would make you feel relaxed and heal your body got tired from walking for sightseeing all around Kyoto city.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 5 Dec 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

6/10 Okay

Adoree

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Front Office Manager on 5 Dec 2023
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your evaluation on our hotel. We hope you had a relaxing stay with us. We will continue to strive to provide you with a space and service where you can spend your stay in comfort and peace of mind, and we look forward to your continued patronage.

8/10 Good

ritsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough lighting
I was disappointed that the hotel room I stayed did not have a real window to get natural sunlight. Also the room was decorated with dark tone colours that was nicely designed but it was dark altogether, not enough light to read a book or operate computer.
Stayed 5 nights in Nov 2023
Response from Front Office Manager on 5 Dec 2023
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei.We would like to thank you again for taking the time out of your busy schedule to provide us with your evaluation.We regret that we were unable to meet your expectations regarding the lighting in your room.We understand that it will be difficult to make immediate improvements, but we will appreciate your valuable feedback and will use it as a reference when renovating.We will continue to make every effort to be the hotel of choice for our guests. We are looking forward to welcoming you again on your future trip to Kyoto.

10/10 Excellent

Bozhidar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful and rooms are very nice. Enjoyed our stay in Kyoto as hitel is a short walk from the main street shopping area and close to public transportation. We used taxis which for the size of this city are not very expensive.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 19 Nov 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We are very honored to receive your compliments on our hotel services and staff.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a small historical street called Shinmachi, and that makes our guests feel a special atmosphere that you can only feel in certain area in Kyoto. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Mitsui Garden Hotel Kyoto Shinmachi bettei

10/10 Excellent

Carly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Kind Staff
The hotel itself was absolutely gorgeous! Perfect stay for us wanting to see some traditional Japanese architecture with some amazing service! Staff were very kind and helpful, room was clean and very cool looking, and our breakfast was tasty! Overall great place to stay and would recommend to my friends and family!
Stayed 2 nights in Oct 2023
Response from Front office manager on 29 Oct 2023
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.As you mentioned, our property is beautiful and sophisticated, both outside and inside of our hotel. Our hotel is conveniently located on a small historical street called Shinmachi and is a good mixture of modernity and tradition. We are designed as a Kyo-machiya style hotel; Machiya means a traditional wooden townhouse found throughout Japan and typified in the historical capital of Kyoto. That would make our hotel much more unique and special when compared to other hotels and make you feel right at home.We also would like to thank you for your laudatory comment on our staffs. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.

2/10 Terrible

James, Irvine

Stayed 4 nights in Oct 2023
Response from Front Office Manager on 19 Nov 2023
Thank you for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei, and taking your time to post your rating. We are very sorry to hear that our hotel didn’t reach to your satisfaction. If you do not mind, could you tell us more detail? Again, we value your assessment which will assist us improving the need of our guests. We look forward to welcoming you again in the near future. Mitsui Garden Hotel Kyoto Shinmachi bettei

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. Miss Ozaki was very helpful and gave us a lot of information, she also helped transfer our luggage. Miss Maeda told us about the local festivals going on and was very kind! There was also another woman that called the office at the temple for us to see if they found our missing train ticket. All of the staff went out of their way several times for us. Breakfast was delicious, they have an espresso machine which was super nice. It’s about a ten minute walk to Karasuma Oike station, but it’s nice because you get to walk through a very beautiful area. I would stay here again!
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 1 Nov 2023
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.As you mentioned, our property is beautiful and sophisticated, both outside and inside of our hotel. Our hotel is conveniently located on a small historical street called Shinmachi and is a good mixture of modernity and tradition. We are designed as a Kyo-machiya style hotel; Machiya means a traditional wooden townhouse found throughout Japan and typified in the historical capital of Kyoto. That would make our hotel much more unique and special when compared to other hotels and make you feel right at home.We also would like to thank you for your laudatory comment on our staffs. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. Plenty of room and updated amenities. Staff service was also great. We enjoyed the attention to detail and the area has cute restaurants and shopping to check out.
Stayed 5 nights in Oct 2023
Response from Front Office Manager on 22 Oct 2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us. We also would like to thank you for your laudatory comment on our staffs. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 20 Oct 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a zen moment in the lobby
Always a great time in this hotel. The lobby just calms you, it's quiet and clean. The neighborhood has so many different restaurants and small little shops. I love how eco friendly it is now. The wifi got better vs a few years ago when we first stayed there. The breakfast is very good. I had dinner in the same restaurant as well and it was well presented as usual and tasted so delicious! Enjoyed our time here in the hotel.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on 26 Sept 2023
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment.As for the restaurant that you complimented, the restaurant "Sanga Ono Kyoto Shinmachi Bettei" newly opened on May 10, 2023. We are very pleased to hear that you enjoyed our breakfast. We are planning to change some of the menus depending on the season, so we hope you come back next time to try them. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at the hotel, the room is supper pretty and the beds are comfy. The staff are really really nice and we loved every single night we were there. Would book again when i go back! Thank you!!
Response from Front Office Manager on 25 Sept 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We really appreciate your complements on our staff, we hold several types competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is fantastic country for hospitality, we assure you that we will continue to strive to provide better service.We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

6/10 Okay

Ronen

Travelled with family
Liked: Cleanliness
Breakfast
We are a family in 3 rooms for 6 nights inc. Breakfast. After first day we asked to cancel the breakfast for all the rest 5 days as we couldnt eat anything . The food is not for western. We were told we cant cancel the breakfast so we didnt enter the restaurant for breakfast for the rest 5 days ( 3 rooms). A lot of money was paid for nothing
Stayed 6 nights in Sep 2023
Response from Front Office Manage on 19 Sept 2023
Thank you for your staying with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei, and taking your time to post your rating.However we are really sorry to hear that our breakfast did not meet your expectation. For your booking, we are afraid we could not cancel your breakfast which was included in your plan since it was a consecutive nights plan. (usually this plan have a better deal with normal breakfast plan.)Regarding our restaurant, they newly opened on this May. They serve breakfast as half-buffet style which our guest can choose main plate from Japanese/Western, and our guest can add breakfast when they check in, or it is possible to charge to their room and can pay at check-out.We value your assessment which will assist us improving the need of our guests. We look forward to welcoming you again. Thank you.

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness
Service and location is the best, I will recommend this hotel to my friend
Stayed 1 night in Sep 2023
Response from Front Office Manager on 18 Sept 2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We hope to welcome you back again at our hotel in not distant future. Front Office Manager

10/10 Excellent

Masami, Vancouver

Liked: Cleanliness, staff & service
チェックイン時からスタッフの方々の笑顔や対応も素晴らしく、お部屋も綺麗で大浴場もあり短い滞在でしたがとても満足出来ました。 ありがとうございました。
Stayed 1 night in Sep 2023
Response from 宿泊支配人 on 18 Sept 2023
この度は三井ガーデンホテル京都新町 別邸へご宿泊を賜りまして誠にありがとうございます。またご多忙中にも拘りませずご滞在の感想をお寄せいただき、重ねて御礼申し上げます。ご滞在におかれましては、ご満足いただけたご様子を拝読し、お褒めのお言葉もお寄せ頂きスタッフ一同大変嬉しく存じます。また当ホテル大浴場では人工炭酸泉を使用しており、通常のお湯よりも疲れを癒す効果があると言われております。お寛ぎいただけたようで何よりでございます。今後ともお客様のお声ひとつひとつを大切に、より一層のサービス向上に努めて参りますので、引き続きご愛顧賜りますようお願い申し上げます。京都にお越しになられる際は、ぜひ三井ガーデンホテル京都新町 別邸をご利用くださいませ。またお会いできますことをスタッフ一同心よりお待ち申し上げております。三井ガーデンホテル京都新町 別邸宿泊支配人

10/10 Excellent

Junye

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front office manager on 16 Sept 2023
Thank you for your perfect rating to us . We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel which is within walking distance to nishiki market. Also close to bus stops that take you to all the families shrines.
Stayed 6 nights in Aug 2023
Response from Front Office Manager on 3 Sept 2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us.We are glad to hear that you have enjoyed sightseeing a lot. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 6-7 minutes walking from our hotel. Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful jewel-like hotel with beautiful aesthetics. Great customer service. Good central location. Onsen!
Stayed 2 nights in Aug 2023
Response from Front Office Manager on 30 Aug 2023
Thank you for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment.We are delighted that you enjoyed staying with us, were satisfied with our staff, location, and the public bath. In addition, it is a great honor to receive compliments "beautiful jewel-like hotel".We will continue to strive to further improve our service, and we are looking forward to seeing you again.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager

10/10 Excellent

Sarah

Stayed 3 nights in Aug 2023
Response from Front Office Manager on 9 Sept 2023
Thank you for your perfect rating to us . We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future. Front Office Manager

8/10 Good

Mark

Stayed 3 nights in Aug 2023
Response from Front office manager on 18 Aug 2023
Thank you for staying in Mitsui Garden Hotel Kyoto Shimnachi Bettei.We deeply appreciated that you spared your time on writing the impressions you had during your stay.Our policy is to value the opinions of our customers and use them as a reference in order to provide a higher level of service. It is our honor to help you have a better experience for your next visit in Japan.Once again, thank you for choosing our hotel and we are looking forward to welcome your next stay.Front office managerMitsui Garden Hotel Kyoto Shinmachi Bettei

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from 三井ガーデンホテル京都新町 別邸 宿泊支配人 on 7 Aug 2023
この度は三井ガーデンホテル京都新町 別邸にご宿泊いただきまして誠にありがとうございます。また、お忙しい中にも拘らずご評価賜り、重ねて御礼申しあげます。今回のご滞在に関しましてご満足いただけたご様子が伺え、誠に嬉しく存じます。今後とも快適かつ安心してお過ごしいただける空間とサービスを提供できるよう努めてまいりますので、引き続きご愛顧の程お願い申しあげます。

10/10 Excellent

ANCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Front office manager on 31 Jul 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment. Front Office Manager

10/10 Excellent

Jiantao

Stayed 1 night in Jul 2023
Response from Front Office Manager on 8 Aug 2023
"Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

DONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and restaurant!love it will come back again next time
Response from Front Office Manager on 13 Jul 2023
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a comment.We are so pleased to hear that you were satisfied with our hotel.We assure you that we will continue to strive to provide better service.Once again, thank you for your time to review your recent experience at our hotel.We are looking forward to welcomning you again on your next trip to Kyoto.Front Office Manager

6/10 Okay

Ubhayapriya

Travelled with family
Liked: Cleanliness, staff & service
Room is far too small for three people and luggage!
Stayed 3 nights in Jul 2023
Response from Front office manager on 7 Jul 2023
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinamchi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are sorry to hear that the size of the room you stayed did not meet your expectation. As you may know, Japanese style room is not that big compared to European ones. We would also appreciate your understanding that only rooms of the same size are available for 3 persons.Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.

10/10 Excellent

patricia

Stayed 5 nights in Jun 2023
Response from Front Office Manager on 26 Jul 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

8/10 Good

Nicholas

Stayed 3 nights in Jun 2023
Response from Front Office Manager on 21 Jul 2023
Thank you for having stayed with us at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel. We hope this Kyoto trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.

10/10 Excellent

Asami

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from 三井ガーデンホテル京都新町 別邸 宿泊支配人 on 19 Jul 2023
この度は三井ガーデンホテル京都新町 別邸をご利用いただきまして誠にありがとうございます。今回のご滞在ではご満足いただけた様子が伺え私どもも大変嬉しく思います。お客様から頂戴いたしました高評価に恥じぬよう、より一層サービス向上に努めてまいりますので、引き続きご愛顧いただけますと幸いでございます。またのご利用をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Xinyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Hidden gem. Outstanding service and way beyond expectation.
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 27 Jun 2023
Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a wonderful comment. We are honored to receive compliments on our hotel service. Our hotel is located at a traditional area surrounded by “Machiya” which is Kyoto Style historical townhouses, our building is a bit behind the main street. We would appreciate if you could enjoy the scenery of Shinmachi-dori, lined with “Machiya”.We will continue to strive to provide comfortable and safe spaces and services.Thank you so much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about it
Love everything about the hotel from ambience, customer service, cleanliness to convenience… I felt like I walked into a spa the moment I entered the hotel lobby, it smelled so good and calming I instantly felt more relaxed. We booked 3 rooms and were all upgraded to 2 queen beds from one, so our rooms were very spacious. Hotel staff were all very attentive, friendly and professional. All the hotel staff were well trained, professional, friendly and sweet.
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 27 Jun 2023
Thank you very much for choosing Mitsui Garden Hotel Kyoto Shinmachi Bettei for your recent stay in Kyoto and for your comment on our hotel.We are glad to hear that you had a relaxing stay with us. We are honored to hear that you liked everything about our hotel, including our staff, services and facilities. We will continue to strive to improve our services from the customer's point of view so that you will visit us again the next time you are in Kyoto. We are looking forward to welcoming you again on your future trip to Kyoto.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this property. From the traditional Japanese entrance, the gardens, public baths, beautiful breakfast provided to the attentive staff. We had a coin washer/dryer on our level. Situated ‘downtown’, 5-7 minutes walk from Shijo Station, the markets and with sensational restaurants literally around the corner it was perfect. The rooms were large. We would book here again in a heartbeat.
Stayed 4 nights in Jun 2023
Response from Front Office Manager on 27 Jun 2023
Thank you for having stayed at Mitsui Garden Hotel Kyoto Shinmachi Bettei and high rating to our hotel.We are so pleased to hear that you fully enjoyed your stay with us.As you mentioned, our property is beautiful and sophisticated, both outside and inside of our hotel. Our hotel is conveniently located on a small historical street called Shinmachi and is a good mixture of modernity and tradition. We are designed as a Kyo-machiya style hotel; Machiya means a traditional wooden townhouse found throughout Japan and typified in the historical capital of Kyoto. That would make our hotel much more unique and special when compared to other hotels and make you feel right at home.Thank you very much again for taking the time to offer your valuable opinion. We hope to welcome you all back again soon.Mitsui Garden Hotel Kyoto Shinmachi BetteiFront Office Manager

10/10 Excellent

Pei Rueng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hidden from busy street but convenient. It’s peaceful and zen environment
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 24 Jun 2023
Thank you very much for staying at Mitsui Garden Hotel Kyoto Shinmachi Bettei and taking your time to write a valuable comment. We are delighted that you enjoyed staying with us and hope you enjoyed looking at some traditional houses "machiya" around our hotel.We will continue to strive to further improve our service. We are looking forward to seeing you again.