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H15 Palace, a Luxury Collection Hotel, Krakow

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Luxury
VIP Access
5.0 star property
9.8

Exceptional

Serene luxury near Krakow's heart

Steps away from Krakow's bustling central square, this upscale hotel offers a serene retreat on a quiet road. Unwind in beautifully decorated rooms with electric curtains, then rejuvenate in the luxurious spa featuring a lap pool, hot tub, and top-class sauna.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is £211
includes taxes & fees
23 Aug - 24 Aug

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Single Beds

A hotel room with two beds, a sofa, a chair, a lamp, and a large window with curtains.

Junior Suite, 2 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a view of the outside through a window with curtains.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a small round table with a plant, a red chair, and a nightstand with a lamp.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

A modern hotel room with a dining area, a TV mounted on the wall, and a large cabinet.

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

A hotel room with two beds, a desk with a chair, a TV, and a small table with two chairs.

Classic Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Located in Kraków Old Town, a neighbourhood in Kraków, H15 Palace, a Luxury Collection Hotel, Krakow is near a train station and near a boardwalk. Wawel Castle and Wieliczka Salt Mine are notable landmarks, and travellers looking to shop may want to visit Main Market Square. International Cultural Centre and Jordan Park are also worth visiting. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and ecotours nearby. Visit our Kraków travel guide
Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • A historic castle with a prominent tower and a large arched entrance.
    Planty Park
    1 min walk - 0.1 miles
  • A bustling outdoor café area with stone buildings and outdoor seating.
    Main Market Square
    3 min walk - 0.2 miles
  • A bustling square with a prominent church tower, a statue, and surrounding historic buildings.
    St. Mary's Basilica
    5 min walk - 0.3 miles
  • A historic square with a prominent clock tower and a large building with arches and domes.
    Cloth Hall
    5 min walk - 0.3 miles
  • A historic brick building with multiple towers and a central courtyard.
    Kraków Barbican
    5 min walk - 0.3 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop
    10 min drive
  • Kraków Główny Station
    16 min walk
  • Kraków (KRK-John Paul II - Balice)
    37 min drive

Restaurants

  • Lindo Bar
    2 min walk
  • Gościnna Chata
    3 min walk
  • Karmello Chocolatier
    3 min walk
  • Trattoria Degusti
    2 min walk
  • KFC
    2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

  • Luxury hotel near Main Market Square
  • Located close to Wawel Castle, H15 Palace, a Luxury Collection Hotel, Krakow provides a coffee shop/cafe, dry cleaning/laundry services and a bar. Indulge in a facial, a body treatment and a body scrub at the on-site spa. Free in-room WiFi is available to all guests, along with a gym and conference space.
  • Additional perks include:
    • An indoor pool, along with sunloungers
    • Cooked-to-order breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby indoor pool
    • Bike parking, meeting rooms and a banquet hall
    • Concierge services, bike tour information and massage treatment rooms
    • Guest reviews give top marks for the helpful staff and first-rate property condition
  • Room features
  • All 70 individually decorated rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, down duvets and free cots/infant beds
    • Bathrooms with heated floors and rainfall showers
    • 49-inch Smart TVs with satellite channels
    • Wardrobes/cupboards, LED light bulbs and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 200 per pet, per day, plus a one-off cleaning fee of PLN 540
Service animals are welcome, and are exempt from fees
Up to 10 kg per pet
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately PLN 180 for adults and from PLN 90 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day plus a one-off PLN 540 cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 14 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on 23 Aug 2026 start from £211, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is H15 Palace, a Luxury Collection Hotel, Krakow pet-friendly?

Yes, this property allows pets with a maximum weight of up to 10 kg per pet. There's a fee of PLN 200 per pet, per day. A cleaning fee of PLN 540 also applies. Service animals are exempt from fees.

What time is check-in at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at H15 Palace, a Luxury Collection Hotel, Krakow?

Checkout is at noon.

Does H15 Palace, a Luxury Collection Hotel, Krakow provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 170 per vehicle applies.

Where is H15 Palace, a Luxury Collection Hotel, Krakow located?

Located in Kraków Old Town, this luxury hotel is within a 5-minute walk of Florianska Street and Main Market Square. Czartoryski Museum and Royal Road are just steps away. Kraków Główny Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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