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Hotel H15 Luxury Palace

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Primary image
Indoor pool
Indoor pool
Standard Room | Hypo-allergenic bedding, down duvets, minibar, in-room safe
Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Overview of Hotel H15 Luxury Palace

VIP Access

Hotel H15 Luxury Palace

5.0 star property

4.9/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Sw Jana 15, Krakow, 31-017

Explore the area

  • Popular LocationMain Market Square5 min walk
  • Popular LocationHoly Trinity Church10 min walk
  • Popular LocationWawel Castle17 min walk
  • AirportKrakow (KRK-John Paul II - Balice)30 min drive

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About this area

Krakow

Hotel H15 Luxury Palace is located in Krakow Old Town, a neighbourhood in Krakow, and is near a train station and near the boardwalk. The area's natural beauty can be seen at Botanic Garden of the Jagiellonian University and Planty Park, while Museum of Pharmacy and Cloth Hall are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Wisla Stadium or Tauron Arena Kraków. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking and ecotours nearby.
Visit our Krakow travel guideOpens in a new window
Map

What's nearby

  • Florian's Gate - 2 min walk
  • Kraków Barbican - 4 min walk
  • Main Market Square - 5 min walk
  • Holy Trinity Church - 10 min walk
  • Wawel Castle - 17 min walk

Getting around

  • Krakow Glowny Station - 16 min walk
  • Krakow (KRK-John Paul II - Balice) - 30 min drive

Restaurants

  • Cyrano de Bergerac - 2 min walk
  • Żarówka Cafe - 2 min walk
  • Camelot - 2 min walk
  • Lodziarnia Donizetti - 2 min walk
  • Jama Michalika - 2 min walk

About this property

Hotel H15 Luxury Palace

Luxury Krakow hotel in Krakow Old Town, near Main Market Square
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site. Change of towels is available on request
Hotel H15 Luxury Palace offers 70 accommodations with minibars and a safe. This individually decorated accommodation includes dining tables. Beds feature down duvets. A pillow menu is available. 49-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Krakow hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, German, Italian, Polish, Ukranian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 656 ft (PLN 100 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: PLN 110 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bike tour information
  • Fitness centre
  • Indoor pool
  • Sauna
  • Spa services

Family friendly

  • Dining table
  • Indoor pool
  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference space (1184 square feet)
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Heated floor (bathroom)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free long-distance calls
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

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Krakow
Krakow
Krakow City Centre
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Guest rating 4.5+
Guest rating 4.5+
Family-friendly
Family-friendly
Hotel
Hotel
Air conditioned
Air conditioned
5 star
5 star

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of PLN 100 per pet, per day
Service animals are welcome, and are exempt from fees
Up to 22 lbs/10 kg
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: PLN 110 per person (approximately)
  • Nearby parking fee: PLN 100 per day (656 ft away)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace Hotel
Hotel H15 Luxury Palace Krakow
Hotel H15 Luxury Palace Hotel Krakow

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 51 out of 55 reviews
5 - Excellent 93%
Rating 4 - Good. 3 out of 55 reviews
4 - Good 5%
Rating 3 - Okay. 1 out of 55 reviews
3 - Okay 2%
Rating 2 - Poor. 0 out of 55 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 55 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.9/5

Staff & service

4.9/5

Amenities

4.9/5

Property conditions & facilities

4.8/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury hotel 3 minute walk to the main square.
Stayed 1 night in Aug 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only 1 night, but know city quite well. The hotel is newly refurbished and very nice. Tidy and clean. Bed is very good and bathroom is spacious. Room with a balcony, but once opened the door felt smell of smoking cigarettes
Stayed 1 night in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service
Great breakfast
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and 10/10 hotel
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was immaculate, with amazing staff and incredibly located.
Stayed 3 nights in Jun 2022