Ratings based on 38 Verified Reviews

4.4 out of 5
81% of guests recommend
4.7 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Toronto, Canada

Nice resort - service and room is mediocre

Posted 27-Sep-2017
Let's start with the positive ... the facilities are beautiful. Good central location - 20min away from great sightseeing and shops. Caters to Scandanavaians which are great people to vacation with - friendly and family oriented but not obnoxious. Also, a few good restaurants with great service around the corner from the hotel. Resort was very family-friendly. Now for the negative. Most staff members are rude. The service is poor at best. Feels like a 2-star resort. I'm writing this review while sitting in the lobby at the RITZ CARLTON in Cairo - the service is day and night. The service different is We are use to much better service. Pool is freezing - couldn't use it at all. Room was hot - called three times to fix the air conditioning but I just got attitude. The towel service is brutal - you need a card to retrieve and you are limited to one each. You have to go to the main building to pick-up and drop off your towels - so tacky.!! Overall I wouldn't return.
5 out of 5
for Everyone
by A verified traveller from New York

September holiday in Crete

Posted 13-Sep-2017
The weather in September in Crete is just right. I stayed at the hotel for 4 days and the weather was in the 80's.. warm and comfortable but not sweaty weather like in August. The hotel was packed. Nice hotel for young couples with small children. Many pools. We got the room with a private pool, it was nice but you really don't need it because there are pools all over the hotel. We loved the hotel and will visit again next year. There is staff everywhere, they speak all languages, very polite and always there to help you, morning buffets as well as lunch and dinner are amazing.
5 out of 5

Quality Hotel

Posted 13-Jul-2017 on Hotels
Modern hotel, clean excellent food highly recommended.
5 out of 5
by vijaykumar

wounderfull stay,hope go agin

Posted 29-Jun-2017 on Hotels
it was really very good stay,i will like to go agin,clean ,nice room.my room was with private swimiming pool,but they upgraded me more. good food.out side and inside swiming also wounderfull .
5 out of 5
by Aadesh

Hotel worth staying in

Posted 07-Jun-2017 on Hotels
The hotel is beautiful, it has a lot of amazing amenities and the staff was also very welcoming and friendly. The swimming pool is beautiful and so is the beach calm and peaceful. Had a great romantic stay with my wife on our honeymoon. Would've loved to stay there longer.
5 out of 5
by Ourania from USA

Posted 19-Jul-2016 on Hotels
Please for future guests it should be first come first served on pool chairs . People were going at 7 am and reserving putting towels on chairs and leaving .
2 out of 5
by carl from UK

Very disappointing

Posted 05-Jun-2014
Pros: The room has some nice modern touches.
Cons: Service and attitude, the spa temperature, wifi, and breakfast arrangements
Location: Not much, middle of nowhere. A couple of shops and basic restaurants.
It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos. We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits! The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help. Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped! Wifi doesn't work in the room or most of the corridors, had to go to reception. Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here. The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless. Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!
3 out of 5
by Oh well from New York

Its ok...

Posted 05-Oct-2013 on Hotels
So my husband and i wanted to go to Crete for 3 days just to relax and enjoy. The hotel is beautiful, modern, extremly clean, and gorgeous view. However. The room we were staying in had incredible problems with wifi. The staff gave us a cord to plug into the wall for Internet but this was not so helpful as it did not reach to the bed, and we were using it to watch tv etc since the tv there did not really have english shows. The next morning when we complained to the front desk, they gave us an extremly hard time, the sales manager in particular was extremly rude. I have never seen anything like that in my life. We were just asking for a solution and she did nothing but yell at us. We asked to speak to the manager and they said well see. Finally they told us we could meet with him in an hour and when we did he was extremly nice and helpful and upgraded us to a room with a private pool and the wifi there worked perfectly!! In addition, the pools in the hotel are all very beautiful but have no heaters and are freezing!! Even the hot tub was just lukewarm.... In addition, we called down for a cup of hot water and they charged us 4 euro which is ridiculous. Also the hotel has nothing near it, so when we wante to go out at night, we took a ten minute walk and came back. And its 2 and a half hours from the airport which was not so pleasant either.
5 out of 5
for Everyone
by Gordon from Reading UK

Great hotel in good location

Posted 10-Sep-2013
We stayed for two weeks and were very impressed. The swimming pools are huge and always sun beds available. Also has sun beds and shades on the beach at no extra cost. The main restaurant buffet was excellent and good value. The hotel is situated in a small seaside town with a small harbour and several tavernas.
4 out of 5
by Ellen from Australia

Avra great for kids :) but not for couples :(

Posted 06-Aug-2013
Pros: New modern hotel, looks great. Staff very helpful.
Cons: Very noisy when it is busy and full of families.
Location: A few lovely restaurants along the beach. Palio Arhontiko, Mylos Cafe, Diktiri, Kyma are some of the better ones. Beach is rocks and pebbles.
Overall I did not enjoy my stay at Avra. The resort was very busy and the majority of guests were young families and I found the noise from children yelling and crying very unpleasant. In fact after 5 nights we left and stayed at Thalassa Resort in Agia Marina an adults only hotel. The plumbing in our room at Avra was not up to a new 5 star standard resort as the sink and shower would fill with water and pool and there was mould around the base. The free WIFI was poor and only worked well in and around reception area. A few positives would be the extremely comfortable bed, the generous sized rooms and the amazing shower head. We never used the pools because again there were too many children and I much prefer the beach :)
Comment from Hotel Management
Dear Sir/ Madam, Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment! Avra Imperial Beach Resort & Spa is friendly to children, while, as a Resort, it consists a perfect choice for romantic getaways. We surely hope your next visit to our hotel would be closer to your expectations, while we do appreciate your kind words on our facilities! Looking forward to welcoming you back to our hotel, we remain at your disposal! Yours sincerely The Management of Avra Imperial Beach Resort & Spa