It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos.
We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits!
The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help.
Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped!
Wifi doesn't work in the room or most of the corridors, had to go to reception.
Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here.
The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless.
Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!