Koh Loi

The hotel was very well maintained and clean. All staff were extremely professional and friendly. Breakfast gave a wide variety of options. Our only disappointment was room service on our first day. Waited an hour for it to arrive, called them..apparently they forgot our order. When it did arrive 30mins later, the meal was no longer hot.

Property was beautiful, staff attentive. Only complaint was prior to arriving ordering a pick up from the hotel was impossible as their payment system was not working and there was no flexibility from the hotels end. They would not pick us up at airport and allow us to pay at hotel, even though it was their system not allowing the payment to go through. Tried 5 times with communication to hotel, they just kept telling us to try again which is not the answer. We took a taxi.

Generally, we enjoyed our stay at Lebua. The staff were extremely friendly. However, we were extremely frustrated with the operation of the television in our room. It would often glitch, send messages about the connection, wouldn’t turn on or off or just froze. We did notify the front desk and they did send a technician each time for a total of three times on three separate occasions. Finally on our last night, the television stopped working altogether. When we notified the front desk ONCE again about the same issue over the last ten days we spent at the hotel, we asked to speak with the manager at check out. We were informed by a manager, should we decide to return to Lebua in the future we would somehow be compensated. For the price of this hotel it is unacceptable to be inconvenienced by a faulty television. I think we should be compensated with some expense taken off the total of our bill.