Only hotel in Port Royal
Wanted a room for the night so I could be close to my daughter and help her get settled on her dorm. The room wasn't ready and check in time has passed so we were offered a watered down fruit punch at the bar. We waited for an hour no one came to say whether we could check in so I made my way back to the desk. After checking with the receptionist the bellhop walked us to the room. He didn't exchange as much as a smile he just spoke quietly to himself enroute to the room. I open the door and he left. First downside the room entrance has a view of the garbage and other rubble from the hotels construction. When we entered the room there was no side table, nothing to store ur folded clothes, no wash cloth, no soap, no hot water. The balcony rail was very unstable, I swear if there was a heavy wind it would topple over. The bed was hard as a rock and the morning when I got up u didn't want to see the matress it was filthy. I called the desk about 10pm to ask someone to bring a comforter, I am yet to receive it. I thought to myself everything can't be that bad, so I went to breakfast, boy was I wrong. When you live in Jamaica and Jamaicans cannot cook a decent Jamaican breakfast it's bad REALLY bad. I ended up having toast and a cup of tea...they offered a later check out but I didn't want to stay there another minute. It's obviously a nice property but the person who runs it doesn't have a clue about running a hotel. Much less delivering the best guest experience.