Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Silver Queen Inn

1.5 out of 5
Silver Queen Inn
3261 E. Andy Devine Avenue, Kingman, AZ

Reviews

5.8
Rating 10 - Excellent. 190 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 160 out of 1001 reviews" "
Rating 2 - Terrible. 296 out of 1001 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Pools ooen
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Terri! Yes, our pool is open for guests to enjoy. We strive to maintain a clean and inviting pool area for relaxation and recreation. If you have any specific questions or if there's anything else we can assist you with, please feel free to let us know. We hope you have a pleasant and enjoyable time during your stay with us.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a clean room, do not stay here. The doors, stairs and walkways are dirty and grubby and could use a power washer. The room was dirty. There was a wad of hair in the corner of the shower. There were also other random hairs in the shower. There was dried on, what looked like boogers, in the shower. The shelf above the hangers had dead bugs and bug carcasses. The tables and furniture had fingerprints and were dirty. The office chair was missing half of the rollers. The other upholstered chair in the room was missing the back cushion. The mattress was thin and cheap. The two queen beds had only a top sheet and a sheet thin cover. The floors were dirty. Other patrons complained of only having one towel. We had two bath towels, one wash cloth, and one hand towel. We stayed our one night and will never stay here again.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Steven! We're thrilled to hear that you had a great stay and were pleasantly surprised by your room! Providing our guests with comfortable and enjoyable accommodations is our top priority, and we're delighted that we exceeded your expectations. If there's anything specific about your room or your stay that you particularly enjoyed, we'd love to hear about it. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!

8/10 Good

Terri

Liked: Staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Terri! We're glad to hear that you enjoyed a quiet stay with us. Providing a peaceful environment for our guests to relax and unwind is important to us, and we're pleased that you found it to your liking. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back for another tranquil experience.

2/10 Terrible

george

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi george! On behalf of our entire team, I would like to apologize if we have failed to exceed your expectations. Your satisfaction is important to us so please let us now if you have feedback that can help us make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room was dirty and it smelled like cigarettes and second room tv wasn’t working and room has a weird smell to it
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Jessica, We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Providing a clean and comfortable environment is our top priority, and it's disheartening to hear that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will address the issues with our housekeeping and maintenance teams to ensure these issues are promptly resolved. Your satisfaction is important to us, and we appreciate your patience and understanding. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

2/10 Terrible

Frank, Glendale

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location was noisy all night long. 2 of us with only 1 towel, had cloth and wash cloth. The sink was clogged and took an hour to drain. the refrigerator didn't work, refused to move us to another room. avoid at all costs.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Frank,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, and we take your concerns seriously. Rest assured, we'll address these issues promptly to ensure they are resolved for future guests. Providing a comfortable and hassle-free experience is our priority, and we regret that we fell short of your expectations on this occasion. We understand your frustration and appreciate your patience. If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.

10/10 Excellent

Terri

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Terri,Your positive rating of your stay at our hotel is greatly appreciated. Everything we do is geared at ensuring that everyone's stay is pleasant and enjoyable. We're glad that you enjoyed your time with us! We hope you visit us again.

8/10 Good

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfy.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Kenny,Thank you for your feedback! We're delighted to hear that you found the beds comfortable during your stay. We strive to provide a relaxing and restful experience for all our guests, and it's great to know that the comfort of our beds contributed positively to your visit. We look forward to welcoming you back soon for another pleasant stay. Thank you for choosing us!Sincerely,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!! Suprised with room
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Jonathan! We're thrilled to hear that you had a great stay and were pleasantly surprised by your room! Providing our guests with comfortable and enjoyable accommodations is our top priority, and we're delighted that we exceeded your expectations. If there's anything specific about your room or your stay that you particularly enjoyed, we'd love to hear about it. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!

4/10 Poor

Gordon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
He's a needs a lot of work
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Gordon, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We are continuously working on improving our facilities and services. Please rest assured that your comments are taken seriously and will be considered in our ongoing efforts to enhance our guest experience. We appreciate your input and hope to have the opportunity to serve you better in the future.Sincerely,

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was courteous and helpful
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Gabriel, Thank you for sharing your positive experience with our front desk staff. We strive to provide courteous and helpful service to all our guests, and it's gratifying to know that we met your expectations. We look forward to welcoming you back on your next visit.Sincerely,

8/10 Good

George

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice area to Walk you're pet
Stayed 2 nights in Apr 2024
Response from MP - Guest Relations Manager on 10 Apr 2024
Hello George, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service
Little dirty around the property but ok fo the price.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 7 Apr 2024
Hello Gary, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

George

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Decent price on my room
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 7 Apr 2024
Hello George, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 Terrible

Terri

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 7 Apr 2024
Hello Terri, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Matthew

Travelled with family
Liked: Staff & service
It was okay
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Matthew, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it is next to Arbys and Dennys. Gas ataion across the street was conveniently located. The hotel is right off Interstate 40.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Karen, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Trisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Trisha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello George, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello George, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

6/10 Okay

Tara

Disliked: Property conditions & facilities
Homeless everywhere walking lookjng threw cars and they charged me two nights then expected me to pay again at a 11 am saying it wasnt paid for
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Tara, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Dakota

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 10 Apr 2024
Dear Dakota, We sincerely appreciate your 4-star rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.Sincerely,

8/10 Good

sue

Travelled with partner
Disliked: Property conditions & facilities
We had no toilet paper or kleenex and one towel. The TV had no sound and the picture was purple. The office staff provided us what was missing in our room. That said, all we did was spend one night and the cost was VERY reasonable so you get what you pay for!
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Sue, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Poor

George

Liked: Staff & service
I actually had someone coming to my room and steal a six pack of Coke off my bed and some zigzag rolling papers I left my room for half a day and came back and the stuff was missing right after I went grocery shopping so I had something to drink and someone took my stuff and I asked the front desk and nobody knows anything made me feel unsafe
Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear George, We are truly sorry to hear about the unsettling experience you encountered during your stay. The security and safety of our guests are of utmost importance, and it is disconcerting to learn that your belongings were taken from your room. Please rest assured that this matter is being taken seriously. We are currently reviewing our security protocols and working closely with our staff to ensure that an incident of this nature does not happen again. Your peace of mind is important to us, and we are committed to providing a secure environment for all our guests. We hope to have another opportunity to restore your confidence in our hotel in the future.Sincerely,

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello James, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 Terrible

Henry

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no good
Stayed 7 nights in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Henry, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

6/10 Okay

valerie

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Valerie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello George, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff, good price.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Sergey, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Cheyenne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Cheyenne, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

George

Liked: Staff & service, property conditions & facilities
They let young people stay here that party all night if you could deal with that it's a good place to stay
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Charles, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Henry

Liked: Cleanliness, amenities
very good
Stayed 7 nights in Mar 2024
Response from MP - Guest Relations Manager on 13 Mar 2024
Hello Henry, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Rodman

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bathroom and sink was dirty and the shades from window were broken had to put a towel
Stayed 5 nights in Mar 2024
Response from MP - Guest Relations Manager on 10 Mar 2024
Hello Rodman, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Jennifer

Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Jennifer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, reasonable price.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 10 Mar 2024
Hello Sergey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Valerie

Liked: Staff & service
Missing some linens
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Mar 2024
Hello Valerie, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Genee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was literally 1 towel in the room. No toliet paper or tissue. Just an empty box. Fridge was fallig aprt
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 2 Mar 2024
Hello Genee, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

George

Liked: Staff & service
It a decent place to stay when the Price is responsible
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 28 Feb 2024
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities
It has that desert viewing image.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Corey, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent price
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 21 Feb 2024
Hello George, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Saije

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt have towels but it was great!!
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 18 Feb 2024
Hello Saije, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable place to stay
Stayed 4 nights in Feb 2024
Response from MP - Guest Relations Manager on 17 Feb 2024
Hello George, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 14 Feb 2024
Hello Valerie, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

George

Liked: Cleanliness, staff & service
It's a ok place to stay
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 6 Feb 2024
Hello George, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Douglas, Arizona City

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello Douglas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an affordable place to stay the staff is nice it's convenient because there's restaurants close that's very close to walk like within feet from the motel it's an older motel but it's one of the better ones in Kingman
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 31 Jan 2024
Hello George, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Thomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kingman Arizona is an interstate town. When living in the road, you need accommodations that won’t break the bank. The Inn is located next to the road, it’s very dated. First, the staff are good. A lot of rooms, but most of the rooms do smell like 1980 smokers rooms. Rugs are faded and looks like it has never been cleaned, some lights work, in room refrigerator is dirty. The room I was in had none of them, but a bad experience. Bed bugs. Luckily it was the last time I stayed at that room. But I had to get another one since it’s the cheapest in town. And that room was a step better, but fridge didn’t work and lamp. Microwave was dirty. All I did was sleep and leave for work. There are other motels around, and like I said, those who don’t want to use a lot of money or just traveling by and need a bed. This is a stop for you. This will be the last time I will stay at this location. Bed bugs.
Stayed 3 nights in Jan 2024
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello Thomas, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello William, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Danielle

Ok
Response from MP - Guest Relations Manager on 23 Jan 2024
Hello Danielle, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.