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"Dear Hotel Management, I am writing to express my dissatisfaction and concern regarding the hygiene conditions I experienced during my stay at your hotel. During my stay, I noticed the presence of cockroaches both in the bathroom and inside the room, . This situation was extremely unpleasant and uncomfortable. It raised serious concerns about cleanliness, health, and sanitary conditions, and it negatively affected my overall experience as a guest. I believe that situations like this should not occur in a hotel room intended for guests, as customers expect a clean, safe, and properly maintained environment. Through this letter, I kindly request that this matter be investigated and that the necessary measures be taken to improve hygiene and pest control within the hotel facilities. I would also appreciate a response and a possible solution or compensation for the inconvenience caused. Thank you for your attention to this matter. I hope this issue can be resolved appropriately and promptly. Sincerely, May 11, 2026 Room 327"

"Lugar tranquilo y limpio"

"Room was spacious and had a great ocean view. Our stay was enjoyable and the staff was very accommodating. I only wish that breakfast was included. I would definitely recommend to friends and family."

"Estoy tan feliz con este hotel y su gran equipo. He ido a muchos hoteles y puedo decir que ninguno lo supera. La primera noche no enfrió el aire acondicionado y al siguiente día lo comentamos con la recepción cuando llegamos de la playa y hay mismo nos resolvieron y nos movieron de habitación. Es un lugar que regresaré muy pronto. Nos sentimos súper cómodos. Un lugar extremadamente limpio. Si personal muy amigable y profesional. La atención en este hotel el VIP para todos los huéspedes. No tengo una sola cosa negativa que decir. Quedamos muy felices con nuestro viaje a Náples. Sin duda es el mejor lugar para quedarse en esa ciudad. "

"Great place to stay - loved the location, staff and amenities just wish the rooms were more updated. The bathrooms need better lighting and the TV in bedroom was too high on the wall compared to bed. "

"We asked for a late checkout, and they granted it to us."

"We loved the Club Level experience."

"Great value for the stay. The room was nice with a wonderful Bay view. The bathroom could be updated, but it was ok. The employees at the front desk were very nice and welcoming. "

"No good "