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Reviews of Best Western Plus Kennewick Inn

2.5 out of 5
Best Western Plus Kennewick Inn
4001 W 27th Avenue, Kennewick, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 503 out of 774 reviews" "
Rating 8 - Good. 183 out of 774 reviews" "
Rating 6 - Okay. 55 out of 774 reviews" "
Rating 4 - Poor. 25 out of 774 reviews" "
Rating 2 - Terrible. 8 out of 774 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property adjacent to Walmart littered w/ trash
Stayed 1 night in Apr 2024
Response from GM-BWPKennnewick on 6 Apr 2024
Thank you for choosing to stay with us. We do apologize for unsightly property next to us. We hope to have the opportunity to have you stay with us again soon!

10/10 Excellent

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Staff were all pleasant and helpful to interact with. The pool was a good size and they had a hot tub too. The room was comfortable and shower worked well. CONS: Our bathroom sink drained slowly. Not a real problem, just something I noticed and could be an easy fix. Overall I would stay here again.
Stayed 1 night in Mar 2024
Response from GM-BWPKennewick on 3 Apr 2024
Thank you for choosing to stay with us. We greatly appreciate your business and hope to have you stay again soon!

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Clogged sink
Stayed 2 nights in Mar 2024
Response from GM-Kennewick on 1 Apr 2024
Thank you for choosing to stay with us and for letting us know about your stay. We do apologize for the inconvenience and we will make sure maintenance addresses this issue. We hope to have the opportunity to provide you with a superior experience in the future.

8/10 Good

Jing, Irvine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Mar 2024
Response from GM-BWPKennnewick on 29 Mar 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We hope to have the opportunity to have you stay with us again soons!

10/10 Excellent

Martiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and right beside walmart, mcd and bk. Hot complimentary breakfast, comfortable bed, friendly and helpful staff. Will stay here again!
Stayed 1 night in Mar 2024
Response from GM-BWKennnewick on 24 Mar 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and look forward to seeing you again!

10/10 Excellent

Edwar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast
Stayed 1 night in Mar 2024
Response from GM-BW Kennewick on 20 Mar 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and hope to see you again soon!

10/10 Excellent

dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in. Staff were great. Room meets ir exceeds expectations.
Stayed 1 night in Mar 2024
Response from GM-BW Kennewick on 20 Mar 2024
Thank you for taking time to review your stay. We are very happy to have had the opportunity to take care of you and we hope to see you again soon!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good our first night but they coukd not keep up with the demand on the second day.
Stayed 2 nights in Mar 2024
Response from GM-Kennewick on 13 Mar 2024
Thank you for choosing to stay with us. We greatly appreciate your business and hope to provide you with a superior experience in the future.

10/10 Excellent

Steph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, nice rooms, great customers service from staff.
Stayed 2 nights in Mar 2024
Response from GM- BWKennewick on 7 Mar 2024
Thank you for choosing to stay with us. We greatly appreciate your business and hope to see you again soon!

8/10 Good

Kennedi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was decent I wouldn’t mind staying here again.
Stayed 2 nights in Feb 2024
Response from GM-BWKennnewick on 3 Mar 2024
Thank you for choosing to stay with us. We hope to see you again soon!

8/10 Good

Saravanakumar

Stayed 1 night in Feb 2024
Response from GM-BWKennnewick on 24 Mar 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We hope to have the opportunity to have you stay with us again soon!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM-BWKennnewick on 24 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and hope to see you again soon!

8/10 Good

christina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM-BWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

10/10 Excellent

Pro General

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 10 nights in Jan 2024
Response from GM-BWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GMBWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

8/10 Good

Danette

Stayed 1 night in Jan 2024
Response from GM-BWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GMBWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’re able to get a room close to the door because Ivhave a hard time walking. We couldn’t find out how to turn TV on but the staff came right away to help us
Stayed 1 night in Dec 2023
Response from GMBWPK on 15 Feb 2024
We are very happy to have been able to take care of you and we hope to see you again next time you travel to our area!

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from GM-BWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice.
Property was clean and reception was good. Pool and hot tub very nice. Water temps good, clean, and not over chlorinated. Bed could have been a little more comfortable but it wasn’t a deal breaker. Breakfast was better than most for continental style. I’d stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Ma. Razzel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Stayed 1 night in Dec 2023

10/10 Excellent

Detrik, Vancouver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, room was huge, staff was so friendly. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Pattie

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet. Checkin was easy and staff very nice.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean, but needs new mattresses
The location is convenient with a lot of nearby retailers. The hotel was comfortable and clean and the staff was friendly. The beds felt worn out, though. I'm not sure if they were a bit lumpy or if I was feeling the springs, or maybe they were just too firm. Whatever it was, they weren't very comfortable to me. Everything else was great, and the breakfast had a decent variety of options.
Stayed 1 night in Dec 2023

8/10 Good

Dawn D

Stayed 1 night in Dec 2023
Response from GMBWPK on 15 Feb 2024
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and we hope to see you again soon!

10/10 Excellent

Anabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the 24hr Pool & Hot Tub! Clean room. Friendly staff. Delicious breakfast! We will return!
Stayed 1 night in Dec 2023

6/10 Okay

Diana

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointing
We booked this trip because my husband is a long haul truck driver and only had 1 full day off before he had to be back on the road again. Becauae of this, we had booked a room for 2 nights with the jetted tub. The idea was thay he'd be able to soak his tired body on his day off. The room itself wasn't bad...at first. The tub worked great, and he did get to use it the first night. However, the bed was so terrible that we had to request to change rooms for the second night. Now, I'm admittedly boogie when it comes to beds and sleep. My husband on the other hand is absolutely NOT picky! He's a 10 year Navy vet who can literally sleep anywhere, and in any position! So when we both had an absolutely terrible night trying to sleep, he told me the bad was bad! Whew, it wasnt just me. Aside from the bed, that particular room was fairly dirty. As in, the cointer area was sticky, the wood blinds were covered in dust, and even the headboard was filthy dusty. The room on the second night didn't have the jetted tub, but we both agreed that a decent night of sleep was worth giving that up. However, our room rate wasnt adjusted to reflect this. Sure, the young lady at the front desk apologized profusely for the uncomfortable bed, but that was out of her control. She did tell me she was going to adjust the room rate, but as we were walking up the stairs with the new room keys, someone (I'm assuming a manager or owner) wanted to know what "that's all about." Our final bill was the same.
Stayed 2 nights in Nov 2023
Response from GM-BWKennnewick on 2 Dec 2023
We do apologize for the issues you experienced and have adjusted the bill to reflect the room change and inconvenience. We hope to have the opportunity to provide you with a superior experience in the future.

10/10 Excellent

Jaimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to find a hotel room that can comfortably sleep a family of 5. This larger room was a huge success! Pool and hottub were great too.
Stayed 1 night in Nov 2023
Response from jaredk on 24 Nov 2023
Thank you for choosing the Best Western Plus Kennewick Inn. We are very happy to have been able to take care of your family and we hope to see you again soon!

10/10 Excellent

Linda

Stayed 1 night in Nov 2023

4/10 Poor

Debra

Liked: Cleanliness
Upstairs tenants were noisy until after midnight and were running around at 6:00 in the morning. Beds were too hard.
Stayed 2 nights in Nov 2023
Response from jaredk on 16 Nov 2023
We do apologize for the issues you experienced. We hope to have the opportunity to provide you with a superior experience in the future.

6/10 Okay

Viktoriya

Stayed 2 nights in Nov 2023
Response from jaredk on 14 Nov 2023
Thank you for rating your stay with us. We hope to have the opportunity to provide you with a superior experience in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023
Response from jaredk on 12 Nov 2023
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and hope to see you again soon!

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jaredk on 8 Nov 2023
Thank you very much for choosing the Best Western Plus Kennewick Inn. We greatly appreciate the rating and we hope to have you back again soon!

10/10 Excellent

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from jaredk on 5 Nov 2023
Thank you for rating your stay with us. We hope to have you stay with us again soon!

10/10 Excellent

Angelica

Stayed 1 night in Nov 2023
Response from jaredk on 24 Nov 2023
Thank you for staying with us. We greatly appreciate your business. We hope to have the opportunity to have you stay with us again.

10/10 Excellent

DOUGLAS

Stayed 8 nights in Oct 2023
Response from jaredk on 4 Nov 2023
Thank you very much for rating your stay with us. We hope to have the opportunity to have you here again soon!

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great brekfast!
Stayed 1 night in Oct 2023
Response from jaredk on 3 Nov 2023
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your feedback and hope to have the opportunity to have you stay with us again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the 24 hour pool access! Staff was wonderful and its perfectly located to many stores/food options.
Stayed 1 night in Oct 2023
Response from jaredk on 22 Oct 2023
Thank you very much for choosing the Best Western Plus Kennewick Inn. We hope to have you stay with us again soon!

4/10 Poor

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities
We didn't stay because there was no hot water. The staff was very nice and embarrassed that the hot water tank was broken and there was no idea of when it would be fixed. Otherwise it appeared to be a first class hotel.
Stayed 1 night in Oct 2023
Response from jaredk on 20 Oct 2023
We do greatly apologize for the problem. We hope to have the opportunity to provide you with a superior experience in the future.

4/10 Poor

Kibra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hot water heater was broken, so there was no hot water for showers. While that was annoying, I have to admit having a working hot tub made up for it a little. And, I was given an additional $20 off of the room and they said I would get double points.
Stayed 2 nights in Oct 2023
Response from jaredk on 19 Oct 2023
We do greatly apologize for the hot water issues. We have provided you with the bonus points which take 2 to 5 days to be reflected in your account. Please contact us in the next 3 business days if you do not see the points posting. Thank you for letting us know about your stay and we hope to have the opportunity to provide you with a superior experience in the future.

4/10 Poor

Christina

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The hotel could have been a good stay, but I was told when I checked in that there was no hot water and they'd offer me $20. It was late and I only had a few hours to sleep, shower, and get back to work. If they had called me, I would have stayed somewhere else. And I didn't even get the too small $20 offer because I had prepaid the room. Such a waste of my time, stress, and money.
Stayed 1 night in Oct 2023
Response from jaredk on 20 Oct 2023
We do greatly apologize for the problem. We hope to have the opportunity to provide you with a superior experience in the future.

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service
This property was conveniently located and super clean. I was disappointed in the quality, given the price we paid. One of the beds collapsed at one of the corners when we sat on it. We slept on the other bed, but it squeaked a lot when we adjusted our position. The dust ruffle was torn, one of the curtains wasn't hanging right, the fridge wasn't sufficiently cold, and the shower/sink/toilet were all very slow to drain. These things weren't that big of a deal, each on its own, because we were still able to use the plumbing sufficiently, we still had a bed that gave us a mostly adequate night's sleep, and we didn't have anything critical that required a cold fridge. However, having so many things wrong with the room, given the price we paid, was irritating.
Stayed 1 night in Oct 2023
Response from jaredk on 18 Oct 2023
Thank you for letting us know about your stay. We do apologize for the inconveniences you experienced. We hope to have the opportunity to provide you with a superior experience in the future.

10/10 Excellent

Yuriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay 👌
Stayed 1 night in Oct 2023
Response from jaredk on 16 Oct 2023
Thank you very much for choosing the Best Western Plus Kennewick Inn. We hope to see you again soon!

10/10 Excellent

Debbie Hunter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jaredk on 15 Oct 2023
Thank you for choosing to stay with us. We greatly appreciate your business and we hope to see you again soon!

8/10 Good

Patrick, Kellogg

Stayed 1 night in Oct 2023
Response from jaredk on 28 Oct 2023
Thank you very much for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at Best Westerns. The beds were comfy, and the room was cozy and clean. We always enjoy a hot breakfast, too. Housekeeping did come knocking to clean the room before we checked out, but no worries.
Stayed 1 night in Sep 2023
Response from jaredk on 1 Oct 2023
Thank you for choosing the Best Western Plus Kennewick Inn. We greatly appreciate your business and hope to see you again soon!

8/10 Good

James, Rapid City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Lovely reception area and breakfast room. The breakfast options were good and the staff friendly and welcom8ng.
Stayed 1 night in Sep 2023
Response from jaredk on 26 Sept 2023
Thank you very much for choosing to stay with us. We hope to have you back again soon!

6/10 Okay

Barbara

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from jaredk on 25 Sept 2023
Thank you for choosing to stay with us. We hope to have the opportunity to provide you with a superior experience in the future.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff makes a place perfect
Traveling through, great place to stop for the night. Staff very friendly and helpful from check in to check out. Natasha in the breakfast area was amazing. Place was cleaned between guests, great food supply, no one had to wait for anything. She is kind and friendly and certainly gives off the vibe of its going to be a great day. People make the place, she should get a bonus. The pool and hot tub are nice and big. We will stay again
Stayed 1 night in Sep 2023
Response from jaredk on 22 Sept 2023
Thank you very much for choosing the Best Western Plus Kennewick Inn. We are excited to hear about your stay and look forward to seeing you again!

4/10 Poor

Kirman

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Way too expensive for what you get. It’s clean and if it was cheaper you wouldn’t leave so unsatisfied. The hotel clearly needs some tlc/maintenance throughout. Front desk is the worst I have dealt with at a hotel. Beds are squeaky, key cards don’t work properly, the shower has lukewarm water not hot. Breakfast is just okay but they tend to close it down earlier than advertised. Bedding is thin, same with the walls so you can hear hallway noise. I would expect more when spending over $500
Stayed 2 nights in Sep 2023
Response from jaredk on 19 Sept 2023
We do apologize for the issues you experienced. We hope to have the opportunity to provide you with a superior experience in the future.