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"This hotel promised much but fell short in a number of different areas, namely around the room and en-suite. For a 4 star hotel the room was worn around the edges for example the plug socket for the kettle didn't work and the strings for the blinds were broken and then knotted. In addition, the main blind in the bedroom had masking tape on it. A 4 star hotel should have better quality fittings. However on the positive side, the bed was big and comfortable, and the staff were pleasant. Although you could argue they could have been more attentive and friendly. I hope Drakes Hotel see this too and use these comments to improve. "