Property amenity

Reviews of GuestHouse Kelso Longview

2.5 out of 5
GuestHouse Kelso Longview
501 Three Rivers Dr, Kelso, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 417 out of 1002 reviews" "
Rating 8 - Good. 379 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel! ❤️
Stayed 1 night in Apr 2024
Response from Kayla on 2 May 2024
Thank you Dawn for your review. We are so glad to see you enjoyed your stay with us. We strive to provide the best service possible. We hope to see you again soon.

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service
I like this hotel overall. It would be great if they updated the shower. Get rid of the tub/shower and put in a walk in shower. Much cleaner and safer.
Stayed 1 night in Apr 2024
Response from Kayla on 2 May 2024
Thank you Dennis for your review. We are so happy to hear you enjoyed your stay with us. We will pass on your recommendations to the appropriate parties. We look forward to having you with us again.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Kelso. Quiet and clean.
Stayed 2 nights in Apr 2024
Response from Kayla on 2 May 2024
Thank you for your review. We are so happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Deanne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kayla on 2 May 2024
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff, great coffee. Good breakfast options. Beds were clean and comfortable. We really felt welcomed and we enjoyed our stay. There were lots of places to charge our devices. The bathroom was large and the shower was great.
Stayed 1 night in Apr 2024
Response from GH on 19 Apr 2024
Hi Janice, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

4/10 Poor

Cecile

Disliked: Property conditions & facilities
Very noisy, people walking around all night long
Stayed 2 nights in Apr 2024
Response from GH on 14 Apr 2024
We apologize for the inconvenience you encountered during your stay. We strive to always provide the best service possible. We appreciate your feedback as we will use it to help create a better Guesthouse experience. Thank you for staying with us and we hope to see you again in the future!!

6/10 Okay

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed here a few times. This time I stayed for 2 nights and they had marked I put my door sign for no cleaning, when I never had a sign to put up. So my kids and I had to go ask for clean towels, toilet paper, etc.. The lady at the desk was very nice. I do appreciate the breakfast in the morning with kids because there is enough variety. I would love to see a clock in the pool area, it is the one area I don't want to take my phone for a clock.
Stayed 2 nights in Apr 2024
Response from GH on 11 Apr 2024
Were sorry for the mix up about the door sign. I'm glad you enjoyed our breakfast and a clock in the pool area will be noted and delt with. thank you for staying with us and we hope to see you again in the future!!

10/10 Excellent

Luna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 1 night in Apr 2024
Response from GH on 7 Apr 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

2/10 Terrible

Tara

I did not feel safe in this property. I ended up leaving the day I checked in.
Stayed 1 night in Apr 2024
Response from GH on 6 Apr 2024
Were sorry to hear that you didnt feel safe. if you could give us a little more reason as to why you didn't feel safe so we can correct anything that we have control over we would absolutely love to help you. Thank you for staying with us and leaving a review.

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Front desk was friendly. Room was clean but pretty stark and uninviting. Pillows uncomfortable. Breakfast nice. Adequate little gym for overnight workout.
Stayed 1 night in Apr 2024
Response from GH on 7 Apr 2024
We are sorry to read that your stay didn't meet expectations, but appreciate your feedback. We will use it to help create a better Guesthouse experience.

8/10 Good

Steve

Stayed 1 night in Apr 2024
Response from GH on 4 Apr 2024
Thank you Steve for your feedback. We are so happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Grace

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located next door to Three Rivers Shopping Mall. The Mall had limited shopping, but the location is close to Safeway for groceries and fast food options. Staff were super nice and room was clean and comfortable.
Stayed 3 nights in Mar 2024
Response from GH on 28 Mar 2024
Thank you for taking the time to let us know how we are doing. We are glad your experience with us was great. We will see you next time.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutley awesome and super helpfull. I would highly recommend this place if u are ever in need of a place to stay in that area.
Stayed 1 night in Mar 2024
Response from GH on 25 Mar 2024
Thank you for taking the time to let us know how we are doing. We are glad your experience with us was great. We will see you next time.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GH on 21 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

Christina

Travelled with family and small children
Liked: Property conditions & facilities
It’s great, stayed here a few times in my life.
Stayed 1 night in Mar 2024
Response from GH on 18 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast, so many options
Stayed 1 night in Mar 2024
Response from GH on 18 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

Cynthia, steilacoom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable bed, quiet, helpful staff
Stayed 1 night in Mar 2024
Response from GH on 18 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

6/10 Okay

Gika

Travelled with pets, Travelled with partner
Liked: Staff & service
Gap around room door that you could see light through- thin walls so noisy. Area around hotel seemed sketchy as to being safe.
Stayed 2 nights in Mar 2024
Response from GH on 18 Mar 2024
We apologize for the inconvenience. We will let our team members know and get it handled. Thank you for leaving us a review. we hope for another chance to welcome you in the future.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Tesla supercharger
Stayed 1 night in Mar 2024
Response from GH on 8 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little hotel, close to shopping and restaurants.
Stayed 1 night in Feb 2024
Response from GH on 1 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Kaylee

Stayed 1 night in Feb 2024
Response from GH on 21 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

Brandon

Stayed 2 nights in Feb 2024
Response from GH on 21 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

6/10 Okay

Allyson

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from GH on 22 Feb 2024
We are glad to see that you enjoyed your stay with us. If there is anything we can do to make your next stay better, please let us know. We strive to provide the best experience for our guests.

10/10 Excellent

Anna

Stayed 1 night in Feb 2024
Response from GH on 21 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Lillie

Travelled with partner
Liked: Cleanliness, staff & service
Its fine, nothing fancy. Works for me.
Stayed 1 night in Feb 2024
Response from GH on 11 Feb 2024
Thank you lillie for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay.
Stayed 2 nights in Feb 2024
Response from Kayla on 6 Feb 2024
We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again. We strive to provide the best service possible. Have a great day!

10/10 Excellent

Debbie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was one thing i did like is that swimming pool could have stay open longer, my husband and I was trying to get in the hot tub tell that we could use it and be very rude about it, there we no adults with them, we left, yell at us to get out. other than that, it was a very. nice stay and they do welcome cats. we were very happy about that.
Stayed 2 nights in Feb 2024
Response from GH on 5 Feb 2024
We are so sorry to hear that your stay was less than enjoyable. We strive to provide the best service possible to our loyal customers. Please feel free to contact us. Have a great day!

8/10 Good

Kate

Stayed 2 nights in Jan 2024
Response from GH on 21 Mar 2024
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 Excellent

Shelby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Do t expect much from 2 star hotels, but I would stay here again.
Stayed 1 night in Jan 2024
Response from GH on 29 Jan 2024
Thank you Shelby for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Upgrade your thin walls.
Our room was fine and the customer service was great. Not so good was hearing children running up and down the halls when you are trying to sleep at night made it hard to rest. The walls are very thin, so you also hear other things in the morning you wish you didn't.
Stayed 1 night in Jan 2024
Response from GH on 29 Jan 2024
Thank you Jeffrey for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Don

Travelled with family
Liked: Staff & service
As a whole the stay was fine - but… let’s learn how to clean the bathroom floor - especially the corners.
Stayed 2 nights in Jan 2024
Response from GH on 29 Jan 2024
Thank you Don for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

6/10 Okay

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GH on 22 Jan 2024
We're sad to see you did not enjoy your stay. Next time leave us a detailed review so we can correct any inconveniences you encountered. We do appreciate you staying with us and hope you give us a chance next time to improve.

4/10 Poor

Diann

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The whole place needs to be remodeled. Very old outdated furniture. The seat in the accessible shower had a bolt on the ground under it so it seemed pretty unsafe. In the morning I went out to my car and there was a man pooping under the tree right next to the building. That also seemed a bit unsafe. I wouldn’t stay here again.
Stayed 1 night in Jan 2024
Response from GH on 18 Jan 2024
Dear Diann, First, we would like to thank you for visiting us and sharing your thoughts. Your constructive feedback is gratefully received as it helps us to focus on the areas that matter most to our valued guests. Though we failed to meet your expectations this time, we hope you'll give us another chance to redeem ourselves and provide you with the great experience you've come to expect from us.

6/10 Okay

Steven

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GH on 18 Jan 2024
Thank you for leaving us a review. We appreciate your feedback and are always here to help. we are so thrilled to see your stay was enjoyable and we look forward to having you stay with us again!!

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Kayla on 11 Jan 2024
We are so sorry to hear that your stay was less than enjoyable. We would love to hear from you about why. Please feel free to contact us, and we hope we can remedy this in the future.

10/10 Excellent

Bridget

Stayed 1 night in Dec 2023
Response from GH on 6 Jan 2024
Thank you Bridget for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 Good

Chan

Travelled with family and small children
Liked: Staff & service
Average stay but friendly staff.
Stayed 1 night in Dec 2023
Response from GH on 6 Jan 2024
We are so glad you enjoyed your stay with us. We hope you had a wonderful holiday, and we look forward to seeing you again.

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kayla on 5 Jan 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Mark, Sonoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kayla on 5 Jan 2024
We are so glad you enjoyed your stay with us. We hope you had a wonderful holiday, and we look forward to seeing you again.

10/10 Excellent

raymond, ocean park

Stayed 1 night in Dec 2023
Response from Kayla on 11 Jan 2024
We are so happy to hear that you enjoyed your stay with us. We look forward to having you back again.

8/10 Good

Karrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GH on 15 Dec 2023
We are so happy to hear that you enjoyed your stay with us, as well as our wonderful staff. We pride ourselves on providing the best customer service experience possible. We hope to see you again in the future.

10/10 Excellent

Hong Lu

Stayed 1 night in Dec 2023
Response from GH on 10 Dec 2023
thank you for taking time to post a review.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
We really enjoyed the staff enjoyed the swimming pool overall our state was great
Stayed 1 night in Nov 2023
Response from Kayla on 29 Nov 2023
We are so happy to hear that you enjoyed your stay with us, as well as our wonderful staff. We pride ourselves on providing the best customer service experience possible. We hope to see you again in the future.

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only drawback was a non functioning elevator, which can get old when you're on the 3rd floor.
Stayed 1 night in Nov 2023
Response from Kayla on 29 Nov 2023
We are sorry to hear that your stay was not entirely satisfactory, we apologize for the inconvenience. We are working to rectify the situation as quickly as possible. We hope to see you again in the future.

10/10 Excellent

Richard H

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, and helpful staff.
Stayed 3 nights in Nov 2023
Response from Kayla on 19 Nov 2023
Thank you so much for your review! We appreciate the feedback. We hope to see you again in the future. We always strive for the best customer service experience.

2/10 Terrible

Courtney

Stayed 3 nights in Nov 2023
Response from GH on 8 Dec 2023
We are sorry to see that your stay didn't exceed your expectations and wish that you'd left feedback to help us pinpoint where we could use the most improvement

2/10 Terrible

Gracelyn

Stayed 1 night in Nov 2023
Response from GH on 8 Dec 2023
We are sorry to see that your stay didn't exceed your expectations and wish that you'd left feedback to help us pinpoint where we could use the most improvement

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
We’ll be back!
Great place to stay. Front office staff was great! Good location and very convenient for travel.
Stayed 1 night in Nov 2023
Response from GH on 6 Nov 2023
Thank you for leaving us a review, Excellent service is always our goal, and the fact that we could provide you with the superior hospitality we aim for warms our hearts and we hope for another chance to welcome you in the future.

6/10 Okay

Bud

Business traveller
Disliked: Cleanliness, property conditions & facilities
Rooms showing their age. My room had hair dye in the shower and hair on the floor in the bathroom. Not optimum.
Stayed 1 night in Nov 2023
Response from GH on 3 Nov 2023
We apologize for the inconvenience. We will let our team members know and get it handled. Thank you for leaving us a review. we hope for another chance to welcome you in the future.

8/10 Good

Sheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from GH on 3 Nov 2023
Thank you for leaving us a review, Excellent service is always our goal, and the fact that we could provide you with the superior hospitality we aim for warms our hearts and we hope for another chance to welcome you in the future.