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Sergei Palace Hotel

Photo gallery for Sergei Palace Hotel

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Premium bedding, Select Comfort beds, in-room safe, desk
Premium bedding, Select Comfort beds, in-room safe, desk
Premium bedding, Select Comfort beds, in-room safe, desk
29-inch LCD TV with premium TV channels

Overview of Sergei Palace Hotel

Sergei Palace Hotel

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Heleni ha-Malka St 13, Jerusalem, 9510112

Explore the area

  • Popular LocationJaffa Gate12 min walk
  • Popular LocationChurch of the Holy Sepulchre14 min walk
  • Popular LocationTemple Mount18 min walk
  • AirportTel Aviv (TLV-Ben Gurion)44 min drive

Choose dates to view prices

About this area

Jerusalem

Located in Jerusalem, Sergei Palace Hotel is in the historical district and near a metro station. Damascus Gate and New Gate are local landmarks, and some of the area's activities can be experienced at Arab Souk Market and Mamilla Mall. Jerusalem Bird Observatory and Bloomfield Science Museum are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Ben Yehuda Street - 3 min walk
  • Ethiopian Church - 5 min walk
  • Jaffa Gate - 12 min walk
  • Church of the Holy Sepulchre - 14 min walk
  • Temple Mount - 18 min walk

Getting around

  • Yekuti'el Adam Station - 6 min drive
  • Jerusalem (JRS-Malha Railway Station) - 10 min drive
  • Tel Aviv (TLV-Ben Gurion) - 44 min drive

Restaurants

  • Mike's Place Herzliya - 3 min walk
  • Tmol Shilshom - 4 min walk
  • Anna - 4 min walk
  • Zuni - 4 min walk
  • Barood - 4 min walk

About this property

Sergei Palace Hotel

Jerusalem hotel in Jerusalem City Centre with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and dry cleaning. All 22 soundproofed rooms feature free WiFi and Select Comfort beds. Guests will also find LCD TVs, room service and premium bedding.
Sergei Palace Hotel offers 22 forms of accommodation with a safe and a hairdryer. Select Comfort beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include a shower.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: ILS 72 for adults and ILS 72 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • High chair
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Library
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • Greek
  • Hebrew
  • Russian

Business services

  • Conference space
  • Meeting rooms 4

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding
  • Select comfort bed

Bathroom

  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 29-inch LCD TV
  • Premium channels

Food and drink

  • Champagne service
  • Electric kettle

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ILS 105 per day.
Cots (infant beds) are available for ILS 105 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • All citizens of Israel may be charged the national value added tax.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: ILS 72 for adults and ILS 72 for children (approximately)
  • Airport shuttle fee: ILS 380 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: ILS 105 per day
  • Rollaway bed fee: ILS 105 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note, the dining facilities at the property are non-kosher.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sergei Palace Hotel Jerusalem
Sergei Palace Jerusalem
Sergei Palace
Sergei Palace Hotel Hotel
Sergei Palace Hotel Jerusalem
Sergei Palace Hotel Hotel Jerusalem

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 27 out of 43 reviews
5 - Excellent 63%
Rating 4 - Good. 9 out of 43 reviews
4 - Good 21%
Rating 3 - Okay. 4 out of 43 reviews
3 - Okay 9%
Rating 2 - Poor. 2 out of 43 reviews
2 - Poor 5%
Rating 1 - Terrible. 1 out of 43 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Liked: Property conditions & facilities, room comfort
Room was not ready for us on time , not happy
We were supposed to receive the room by 4 PM We arrived 25 minutes earlier , but the room was not ready till about 5 PM (We had to wait in the garden after a day of hiking with only water as a compensation) When finally got the room the Bathroom floor was not clean as it should (The room and the rest were OK)
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unique experience in a historic landmark
Staying at the Sergei Palace Hotel is a lovely experience, allowing travelers to sleep in an actual historic landmark without compromising convenience and comfort. Serving as a pension for pilgrims, rooms are big and spacious and have the charm of the turn of the century. The garden is simply charming, providing a quiet refuge from the bubbling city. Service was helpful and friendly, the hotel and rooms were spotless and inviting - well worth the visit.
Stayed 2 nights in Jun 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proffessional and friendly staff. delicious breakfast . Beautiful architecture design. Excellent location close to all amenities. Enjoyed our stay.
Stayed 11 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet but very central
the hotel is in a central location to access both the Old City and New Jerusalem. Breakfast was ample and helped set you up for the day, if you want omelette or fried eggs just ask the staff. Issa was very helpful at breakfast times. Hotel was clean and house keeping was attentive to our needs. Anna and her team are helpful and friendly. Reception staff were in the most part helpful, especially Daniel who helped us to book bus tickets. The hotels restaurant is nice addition to the hotel. If you speak Russian i don't think there is anywhere else better for you to stay.
Stayed 6 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel!
We enjoied our vacation very much. The room was very big, the staff were very nice and helpful and the breakfast was great! The hotel is located in a great place with plenty of nearby sites to visit.
Stayed 2 nights in Mar 2020