- Disliked: Staff & service
We used saunas (which are average at best) and were charged almost twice the amount they were supposed to cost. Upon checkout, a receptionist completely ignored our claims saying that neither the manager, nor the spa employee are there yet. She didn't know where the charges came from and just brushed off our concerns. After all that, she then just charged our card the full amount. I tried contacting the hotel afterwards but didn't get a reply. I didn't sign the bill and got a refund from my credit card company but the situation has been so embarrassing I would definitely choose another hotel in the area. Other than that, the location isn't great: far from everywhere and with lots of traffic around. Rooms are nothing special either. Breakfast was really good but than again food in Israel is great everywhere.