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Road access to the front hotel should be asphalt. Rats can be heard running on the ceiling. Breakfast okay only the coffee taste salty. Bathroom door knob need repair. Staff helpful. Hotel driver also helpful.
Room for the price was fine for the area. But air condition was loud throughout the night. Small refrigerator was quite loud. I have stayed here before but this room was particularly noisy. Staff was courteous and seemed to want to improve on their service.
Customer service is excellent. Willing to accommodate and at the same time, leaving me with the privacy, unlike some hotels in Jakarta where the staffs are over bearing and disruptive. Definitely will stay there again.
Stayed for one week. Signature suite was very dated but clean. Towels were fresh but heavily stained. Lifts are extremely slow and inefficient. Good standard food but the menu is limited when staying for more than a few days.
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